Total 3 job vacancies by AFCA

The Opportunity

As the Deputy Company Secretary, reporting into the General Counsel, you will play a pivotal role in supporting the AFCA Board and Executive on all matters relating to corporate governance, company secretariat responsibilities and membership governance.

Operating with a high level of independence and accountability, you will lead Board and member governance frameworks, oversee compliance with AFCA’s Constitution and the Corporations Act, and act as a trusted adviser across the organisation.

This is a senior, influential role suited to someone who thrives in complexity, enjoys working with Boards, and values purpose alongside professionalism.

Key Responsibilities

In this broad and impactful role, you will:

• Provide strategic advice on Board, Member and Corporate Governance, including compliance with AFCA’s Constitution and Rules
• Lead AFCA’s company secretariat function, including end‑to‑end delivery of Board and Board Committee meetings
• Oversee compliance with Corporations Act obligations, ASIC lodgements and Annual Review reporting
• Draft high‑quality Board and Committee papers for the Board, ARC, PRC and Nominations Committee
• Lead development and continuous improvement of Board frameworks, policies and governance processes
• Act as the Board’s delegate for management of AFCA’s member base, including approvals, compliance, expulsions and lifecycle management
• Own and oversee membership fulfilment and servicing workflows, from applications through to cessations
• Provide senior advice to Executives, Ombudsmen and leaders on matters impacting AFCA members
• Sponsor and oversee projects responding to regulatory change and evolving membership requirements
• Manage governance‑related risk and external reporting to regulators and government bodies
• Serve as business owner for membership systems and governance processes in organisational projects

About the role

Make a real impact by supporting fair, timely and people‑centred outcomes.

Reporting to the Manager, People Advisory, the People Advisor will support leaders and employees across AFCA by providing accurate, timely and fair advice on routine to moderately complex people matters. You’ll manage advisory matters end‑to‑end, support early intervention, and ensure people processes are handled in line with legislation, policy and AFCA values.

You’ll also play an important role in improving People Advisory processes, tools and insights, helping uplift leader capability while maintaining a positive and human‑centred employee experience.

What you’ll be doing

• Provide practical advice to leaders and employees on performance, conduct, leave and employee lifecycle matters.
• Manage people advisory matters from intake through to resolution, ensuring compliance with legislation, policy and best practice.
• Coach leaders on early intervention and appropriate actions in performance and conduct matters, under guidance from the Manager, People Advisory.
• Coordinate and support low‑risk performance improvement processes, ensuring a consistent and fair approach.
• Draft people‑related documentation including letters, records of discussion and case summaries using established frameworks.
• Identify emerging themes, risks and opportunities and escalate insights to People Partners and the Manager, People Advisory.
• Contribute to continuous improvement of People Advisory processes, tools and guidance materials.
• Collaborate with People Partners on more complex employee relations matters by providing background analysis and coordination support.
• Support broader People & Culture projects and cyclical activities as required.

12‑month contract | Melbourne or Sydney | Flexible & hybrid work

Help shape how AI is responsibly embedded in a purpose‑led organisation

At the Australian Financial Complaints Authority (AFCA), fairness isn’t just a principle, it’s what guides everything we do. We’re now seeking a Change Management Consultant to join AFCA on a 12‑month contract, supporting the delivery of change initiatives across our AI program of work, one of the most exciting and strategically important transformations underway at AFCA.

This is an opportunity to work at the intersection of people, process and technology, ensuring AI enhances not replaces, human expertise.

About the role

Working closely with the Change Lead, you’ll play a hands‑on role in planning, delivering and embedding change activities that support the successful adoption of AI‑enabled tools and new ways of working.

You’ll partner with stakeholders across the organisation to assess impacts, engage teams, address concerns and build readiness, ensuring our people feel confident, supported and empowered as change is introduced.

This role offers meaningful exposure to responsible AI adoption, complex organisational change and strong collaboration across technology, data, operations and customer‑facing teams.

What you’ll be doing

• Conducting change impact assessments across program stages and outcomes
• Developing and delivering end‑to‑end change plans, including engagement, communications, training and readiness activities
• Facilitating workshops and engagement sessions with impacted stakeholder groups
• Building trusted relationships to support buy‑in, adoption and sustained change
• Working closely with Training and Communications Leads to ensure change interventions are aligned and cohesive
• Tracking adoption and effectiveness of change activities, providing insights to continuously improve outcomes
• Ensuring all change touchpoints are clear, consistent and connected for AFCA staff