Total 6 Quality Assurance / Control job vacancies in Victoria Park

About SG EPAY PTE. LTD.

SG EPAY PTE. LTD. is a MAS-licensed Payment Institution providing merchant acquisition, domestic money transfer, and cross-border money transfer services.

We are looking for an experienced Compliance Officer / Money Laundering Reporting Officer (MLRO) to oversee the company’s compliance, AML/CFT, KYC/KYB, regulatory reporting, merchant risk, and payment scheme compliance functions.

The ideal candidate should have relevant experience in the payments, fintech, merchant acquiring, PayFac, remittance, banking, or regulated financial services industry, with strong knowledge of MAS requirements applicable to licensed payment institutions, including MAS Notice PSN01.

Key Responsibilities

• Act as the company’s Compliance Officer and MLRO.
• Oversee the company’s AML/CFT compliance framework, policies, procedures, and internal controls.
• Ensure compliance with the Payment Services Act, MAS Notices and Guidelines, including MAS Notice PSN01 and related AML/CFT requirements.
• Conduct and review KYC/KYB due diligence for merchants, customers, directors, shareholders, and ultimate beneficial owners.
• Perform merchant and customer risk assessments, including onboarding reviews, enhanced due diligence, ongoing monitoring, and periodic reviews.
• Review high-risk merchants, complex ownership structures, adverse media findings, sanctions screening alerts, and transaction monitoring alerts.
• Identify suspicious or unusual activities and assess whether escalation or regulatory reporting is required.
• Prepare and file Suspicious Transaction Reports with STRO where required.
• Liaise with MAS, STRO, banks, acquiring partners, payment schemes, auditors, and other external stakeholders on compliance and risk matters.
• Support MAS queries, regulatory inspections, audits, bank due diligence reviews, and acquiring partner compliance questionnaires.
• Oversee transaction monitoring, merchant risk monitoring, fraud monitoring, chargeback monitoring, and content compliance reviews.
• Monitor merchant activities against relevant Visa and Mastercard risk monitoring requirements, including fraud, dispute, chargeback, and excessive-risk programmes.
• Support monitoring and assessment of scheme-related risk programmes, including Visa VAMP and other Visa/Mastercard merchant monitoring rules.
• Maintain compliance registers, STR assessment records, risk assessments, audit trails, investigation records, and management reporting.
• Provide compliance advice to senior management and business teams on new merchants, payment flows, products, risk issues, and regulatory obligations.
• Conduct internal compliance training on AML/CFT, sanctions, KYC/KYB, merchant risk, fraud, chargebacks, and regulatory compliance.

Requirements

• Bachelor’s degree in Law, Finance, Accounting, Business, or a related discipline.
• Minimum 4 to 6 years of compliance, AML/CFT, KYC/KYB, merchant risk, or regulatory compliance experience.
• Prior experience in payments, fintech, merchant acquiring, PayFac, payment gateway, remittance, banking, or regulated financial services is strongly preferred.
• Good working knowledge of MAS requirements applicable to licensed payment institutions, especially MAS Notice PSN01.
• Experience dealing with MAS queries, regulatory inspections, regulatory filings, or supervisory reviews will be strongly preferred.
• Hands-on experience preparing, assessing, or filing Suspicious Transaction Reports with STRO.
• Strong knowledge of KYC/KYB, AML/CFT, sanctions screening, adverse media screening, transaction monitoring, and enhanced due diligence.
• Familiarity with merchant onboarding, website and content compliance review, fraud monitoring, chargeback monitoring, and payment risk management.
• Familiarity with Visa and Mastercard risk rules, including fraud, dispute, chargeback monitoring, excessive-risk monitoring, and programmes such as VAMP, will be a strong advantage.
• Able to communicate effectively with regulators, banks, acquiring partners, auditors, payment schemes, and internal stakeholders.
• Strong analytical, documentation, investigation, and risk assessment skills.
• Able to work independently and exercise sound judgment in a regulated payment environment.
• Professional certifications such as ACAMS, CAMS, ICA, or equivalent will be an advantage.
• Bilingual ability in English and Mandarin will be an advantage, as the role may involve reviewing Chinese-language merchant documents and communicating with Mandarin-speaking stakeholders.

Preferred Experience

• Prior experience as Compliance Officer, AML Officer, MLRO, Risk Officer, or Merchant Risk Officer in a payment institution, acquirer, PayFac, payment gateway, remittance company, fintech, or bank.
• Experience with MAS-licensed payment institutions under the Payment Services Act.
• Experience handling MAS information requests, bank/acquirer due diligence reviews, audit reviews, and regulatory questionnaires.
• Experience reviewing high-risk merchants, cross-border payment flows, UBO structures, adverse media cases, and suspicious activity escalations.
• Experience monitoring scheme risk metrics, including fraud ratios, dispute ratios, chargeback ratios, and Visa/Mastercard merchant monitoring programmes.

Key Competencies

• Strong understanding of AML/CFT and payment regulatory compliance.
• Good knowledge of payment business models, merchant acquiring, PayFac operations, and cross-border payment risks.
• Strong judgment in identifying suspicious activity, high-risk merchants, and potential regulatory issues.
• Detail-oriented, structured, and able to maintain clear audit trails.
• Able to balance business requirements with regulatory, AML/CFT, and scheme risk obligations.
• Comfortable working in a fast-paced fintech and payment environment.

Responsibilities

·      Lead and supervise Quality Inspectors to ensureproduct quality, inspection standards, and production targets are achieved.

·      Monitor quality activities across IQC, Assembly,Rack Build, Repair, Final QC, and Pack Out processes.

·      Support daily quality operations, including QCreporting, handover reports, and quality documentation.

·      Provide training, coaching, and cross-trainingto enhance team performance and quality awareness.

·      Collaborate with Production, QualityEngineering, and cross-functional teams on new product introductions, reworkactivities, ESD control, and continuo improvement initiatives.

·      Ensure compliance with company procedures,safety requirements, ISO standards, and 5S practices.

·      Perform any other duties assigned by management.

·      Work on rotating shifts as required (mandatory).

Requirements

·      Minimum 2–3 years of leadership experience in amanufacturing, quality, or production environment.

·      Knowledge of quality inspection processes,production operations, and defect control.

·      Proficient in Microsoft Office applications andreport preparation.

·      Strong leadership, communication,problem-solving, and coaching skills.

·      Able to work in a fast-paced manufacturingenvironment and manage multiple priorities.

·      Physically able to perform operational duties,including standing for extended  periodswhen required.

·      Secondary school education or equivalentqualification preferred.

To findout more about this opportunity, please contact Lionel Liew at lionel.liew@gmprecruit.com.

We regret that only shortlisted candidates willbe notified.

GMP Technologies (S) Pte Ltd  |   EA Licence: 11C3793|   EA Personnel: Lionel Liew   |   Registration No:R1330693

• Working Location : Suntec Tower
• Working Day : 5 Days 9 – 6 PM 
• Salary Budget : Junior :$4000 - $5,000 + AWS / Senior : $5,000 - $6,500+ AWS

Summary:

• To perform this job successfully, the individual is expected to handle highly sensitive and confidential information while exercising professionalism and discretion.
• Reporting and supporting the Executive Director and will work closely with and supporting the principal.
• Ideal candidate from trust consultancy firm, law firm, banking industry or accountancy firm.
• Preferred working experience as legal secretary, trust specialist, corporate secretary.
• Experience in handling trust administrative, legal documents or fund investment are highly preferred.
•  Assist manager in going through legal documents from law firm and reply to outsource lawyer if have any omission.

Job Duties:

1. Assist in providing administrative support / services as well as solutions meeting the needs for the Company and the Group.
2. Assist in creating, formatting, and proofread documents, including letters, reports, memos, and presentations to ensure accuracy and professionalism in all written materials.
3. Transcript of voice recording of meetings / phone conferences.
4. Draft, review & comments emails / agreements / documents for Executive director’s consideration.
5. Comfortable to identifying and evaluating legal and compliance risks within the company and the group.
6. Monitor and report on regulatory changes and developments.
7. Record and monitor deadlines, update status and tracking internal database / reports of relevant tasks / project assigned.
8. Administer and maintain databases / files; renaming, reorganizing, and maintaining files, folders, documents, and internal database (spearhead converting largely to digitally).
9. Assist in office management.
10. Carry out other ad-hoc tasks / projects assigned by Executive Director

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Our Regulatory Compliance Advisory team services MAS-regulated financial institutions, the majority of whom are Capital Market Services License holders for fund management activities.  

Responsibilities

Reporting to the team lead, you will take responsibility in fulfilling our clients’ needs on full spectrum of regulatory compliance advisory work in relation to ongoing compliance monitoring, including but not limited to:   

• Set up the compliance function for clients who have successfully applied for MAS license, including design of compliance manual and monitoring program tailored to the client’s business circumstances  
• Advise clients on ongoing regulatory compliance requirements and be responsible for clients’ requests for advice and assistance on regulatory compliance related matters  
• Conduct work on regulatory compliance review based on MAS’ regulatory requirements  
• Execute ad-hoc projects which affect our clients/ industry (including study of changes to tax incentives, new legal vehicles for investment vehicles, technology adoption for regulatory compliance etc.)  
• Produce write-ups on regulatory updates which affects our clients 
• Prepare regulatory reporting based on MAS’ risk-based capital requirements

Requirements

• At least 3 to 4 years of relevant experience in regulatory compliance, internal/ external audit or legal functions in the financial services industry (for Senior Associate).  
• Fresh graduate or candidate with less experience will also be considered for Associate role. 
• Candidate with broad knowledge of the Securities and Futures Act and MAS Notices and Guidelines for Singapore fund management companies preferred  
• Able to manage multiple stakeholders including clients, senior management, team lead and associates  
• Candidates who are positive, proactive and fast learners will be highly desired 
• High proficiency in spoken and written English, preferably with business-level spoken and written Chinese as well 

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT  

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.  

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan’s leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Key Responsibilities

• Effective management of escalated customer complaints in achieving fairness for the customer and operational efficiencies for the company
• Deliver MAS FAIR Dealing Outcome #5 - Financial institutions handle customer complaints in an independent, effective and prompt manner – by the efficacy and quality of complaints and dispute resolutions done.
• Turn our customer experience around positively, and in overseeing junior complaint handlers in swift resolution of disputes.
• Conduct investigations of escalated complaints by understanding our range of products offered, working with other business units, and navigating our systems to obtain policy information necessary for dispute resolutions.
• Review root causes of gaps identified and propose improvements.
• Achieve fair dealings and deliver excellent service to complainants in managing their disputes.
• Maintain our Complaint Register, ensuring all cases are followed through to proper closures with accurate documentation of all case files.
• Manage disputes at Dispute Resolution Centres.
• Participate in service improvements projects.
• Preparing management reports.
• Knowledge of all life, investment linked and health insurance products under the company.
• Knowledge of regulatory requirements for sales process, FDO, PDPA and FIDReC arbitration legal process.
• Ensure compliance with all applicable laws and regulations relating to the above functional activities. 

Key Decisions within the Role

• Assessment of complaints (based on investigation findings performed in collaboration with relevant stakeholders) to determine if there was a valid lapse committed by us.
• Sign-off on case resolutions proposed by junior complaint handlers.
• Propose resolutions for cases handled at Dispute Resolution Centres.
• Financial authorisation limits as per the Delegation of Authority approved by the Board.

Team

• Direct accountability for 3 staff.

Requirements

Experience

• At least 4 years of experience in Customer Service.
• Good oral and written communication skills.
• Good command of English, both oral and written.
• Good customer service skills.
• Good problem-solving skills.
• Good time management skills.

Education

• Academic: Degree / diploma (preferred)

Key Stakeholders

External:

• Customers (of Singlife’s individual life & health insurance businesses) and their servicing advisers.
• Law firms engaged by our customers.
• Regulatory bodies, e.g. Monetary Authority of Singapore (MAS), Central Provident Fund Board (CPF Board), Ministry of Health (MOH) etc.
• Dispute Resolution Centres, e.g. Financial Industry Dispute Resolution Centre (FIDReC), Consumers Association of Singapore (CASE), Small Claims Tribunal (SCT) etc.

Internal:

• All relevant stakeholders involved with the complaints (e.g. Compliance, New Business, Underwriting, Claims, Policy Servicing, Premium Management, Actuarial, Products, Corporate Communications etc)

About the Company

A prominent global provider of diverse insurance and risk solutions.

About the Job

• Assist in conducting daily screening of client profiles, payments, and transactions against international sanction lists.

• Evaluate and investigate potential sanction alerts, escalating true matches to senior compliance management for review.

• Help maintain and update internal compliance databases, ensuring accurate records of all screening outcomes.

• Support the team in reviewing policy documentation to ensure alignment with evolving local and global regulatory standards.

• Prepare routine compliance reports and documentation for internal audits and regulatory submissions.

Skills and Requirements

• A university degree in Law, Business, Finance, or a relevant academic field.

• Up to 2 years of experience in compliance, anti-money laundering (AML), or sanctions screening, preferably within insurance or financial services.

• Familiarity with major global sanction frameworks, such as OFAC, UN, and local regulatory requirements.

• Strong analytical mindset with keen attention to detail when reviewing complex data.

• Effective communication skills to collaborate efficiently with internal legal and operational teams.

To apply online please use the 'apply' function.

(EA: 94C3609/ R24124496)