Total 3 job vacancies by Income Insurance Limited

The role is critical to scale and transform IT toward more agile and nimble delivery in the increasingly digital business environment. He/she is responsible to establish and maintain strong SDLC and software quality practices, cultivate and lead the right culture and mindset toward ensuring good quality, robust risk management and compliance. He/she is also pivotal to cultivate and evolve toward increasingly more cross-functional collaboration and improving user experience across IT and Business.

Responsibilities

• Develop and maintain deep working knowledge of the end-to-end SDLC, including governance structure, decision authorities, sign-off points, escalation paths, and tools. Act as a single point of clarity on how SDLC governance operates across PMO, Architecture, IT Risk & Security, Application, Technology, and Operations teams, ensuring shared understanding and consistent application.
• Proactively assess alignment between documented SDLC standards and actual delivery practices, considering organizational culture, risk appetite, regulatory expectations, and delivery maturity. Clearly explain why governance controls exist, how they should be applied, and when flexibility is appropriate.
• Champion a quality- and risk-aware delivery culture, balancing governance rigor with agility, and helping teams navigate governance expectations without creating unnecessary friction.
• Implement and operationalize processes and controls related to SDLC, including but not limited to sign-off processes / workflow, checklists, templates, and procedures, managing / coordinating with the systems involved in the process.
• Assist IT audits / inspections related activities pertaining to SDLC governance and processes adherence.
• Works with project or implementation team to establish quality assurance plan, approach, and cadences.
• Works with project or implementation team to monitor adherence to SDLC governance, manage and track resolutions of any non-compliances discovered.
• Provide clear direction and leadership when resolving SDLC non‑compliances, conflicting stakeholder priorities, or ambiguity in governance interpretation, ensuring focus on outcomes that matter most to the organization, balancing speed, quality, risk, and regulatory compliance, and driving timely decision-making where trade-offs are required.
• Actively listen to delivery teams, stakeholders, and auditors to understand pain points, constraints, and improvement opportunities in SDLC processes, tools, and ways of working.
• Demonstrate strong ability to synthesize feedback, data, and observations into pragmatic, prioritized improvement recommendations.
• Facilitate constructive feedback loops (e.g., retrospectives, post-implementation reviews, audit debriefs) and translate insights into actionable enhancements to SDLC processes, governance artefacts, tooling, and delivery practices.
• Lead continuous improvement initiatives by evaluating effectiveness of existing processes and tools, piloting changes where appropriate, promoting and driving adoption through clear communication and change management.
• Design and deliver practical, role-based training and coaching, moving beyond awareness to build real capability and ownership within teams
• Represent IT delivery assurance and lead walkthrough of all SDLC related governance artefacts as required.

Requirements

• Minimum 10 years experiences in performing IT project management, test management, quality assurance, and/or IT audit functions.
• Strong proficiency and knowledge in good project management, test management, and software development practices.
• Strong analytical skill, detail-oriented, and result-driven, with ability to manage team.
• Strong ability to guide, and coach QA / project teams, and delivery stakeholders on SDLC expectations, quality practices, risk management, and compliance requirements, adapting guidance based on team maturity and context.
• Proactive and has good interpersonal, communication, and stakeholder management skills.
• Bachelor’s degree in computer science, information technology, or information system management
• Certifications in Project Management Professional (PMP), COBIT, CISA are highly preferred.
• Has good knowledge and working experience with SDLC collaboration tools (such as JIRA/Confluence) and IT Service Management. Good understanding & experience on administration / configurations of such tools are highly preferred.
• Has good knowledge on Agile, Lean Management, and DevOps practices
• Has good familiarity with Insurance Industry and relevant regulatory requirements, such as MAS TRM Guidelines, LIA/GIA Guidelines, and Cyber Security

The candidate will join Finance Department to manage the accounts receivables, debt analysis and collection from various intermediaries

Responsibilities:

• Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
• Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
• Prepare reminder letters or appointment letters (if necessary)
• Prepare and perform/ allocate premium payment updates
• Prepare monthly/quarterly updates and analysis on outstanding cases
• Monitor all accounts for possible bad debt write off
• Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting.
• Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
• Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
• Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
• Perform statement reconciliation in a timely manner
• Achieve productivity, efficiency and quality in recovery work done
• Performs update of standard operations procedures
• Collaborate with Business Owners and IT on systems enhancements/ projects
• Initiate process improvement initiative, supports and participates in system enhancements and testing 
• Provide assistance to the Superior/ team lead and support the operational business as required.

Requirements

• Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
• Good Analytic skill
• Preferably knowledge in PowerBI, Power Query, coding skillset
• Good knowledge in Ms Excel
• Proactive, good interpersonal, communication and analytic skills
• Highly organized, attention to details
• Fast learner who is able to multi-task
• Pleasant, positive personality, enjoy collaborating with others and a team player

Role:

The Sales Quality Team is responsible for monitoring competencies and due diligence in the sales process, as well as supervising our tied sales force. 

He/she will be part of the team in driving good practices and ensuring the sales force fulfils the required expectations, in accordance with the company standards, in the following key areas:

• Maintain and replace the Policy (Switching) framework for life insurance, Accident and health, and relevant FAA investment products, including performing trend analysis, monitoring large volumes, and aligning sales advisory expectations with regulatory requirements and company needs.
• Maintain the replacement of policy guide, expectations on related sales process documentation, supervisor’s review and relevant training materials 
• Develop and support process reviews, automation and SOP updates.
• Conduct monthly reviews on sales documents and supervisor’s assessments relating to replacement of polices, including front-sales Supervisor’s assessments.
• Ensure the review conclusions are within expectations, and perform further investigation on the circumstances or clarification with sales advisors and supervisors 
• Obtain assessment outcomes and ensure that review conclusions are well documented.
• Identify and communicate issues uncovered and carry out follow-up actions.
• Prepare and conduct briefings and training to the sales force, as needed

Requirements:

• At least a diploma and above. Preferably with relevant work experience.
• Have passed ^relevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A, and Certificate in Health Insurance; or equivalents 
• At least 3 years of experience performing checks and monitoring in sales advisory/compliance audit in the Financial Services industry; or experience in the replacement of policy reviews
• Proficient in Microsoft Office – Word and Excel 
• Good verbal and written communication skills
• Strong analytical skills, meticulous and a problem solver