Total 2 job vacancies by Aryaa Trading Pte. Ltd.

Job Overview

We are seeking a dedicated and customer-focused Restaurant Captain to oversee the daily front-of-house operations and ensure an exceptional dining experience for our guests. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality. The Restaurant Captain will be responsible for supervising service staff, maintaining service standards, and supporting the management team in achieving operational excellence.

Key Responsibilities

Service Operations:

• Supervise and coordinate the activities of service staff during daily operations.

• Ensure guests receive prompt, courteous, and professional service at all times.

• Monitor dining areas to maintain cleanliness, presentation, and service quality standards.

• Assist in table allocation, reservations, and guest seating arrangements.

• Coordinate effectively with the kitchen and service teams to ensure smooth order flow and timely food delivery.

• Handle guest requests, inquiries, and complaints professionally and efficiently.

Team Leadership:

• Guide, train, and motivate service staff to maintain high standards of performance.

• Conduct daily briefings to communicate operational updates and service expectations.

• Monitor staff attendance, grooming, discipline, and overall professionalism.

• Assist management in evaluating staff performance and identifying training needs.

• Promote teamwork and a positive working environment.

Customer Experience:

• Ensure a consistently high level of customer satisfaction.

• Build positive relationships with guests and encourage repeat business.

• Address customer feedback promptly and escalate concerns when necessary.

• Assist in implementing service improvement initiatives.

Operational \& Administrative Duties:

• Ensure compliance with company policies, service procedures, and operational standards.

• Monitor inventory levels of service-related items and report replenishment requirements.

• Assist in preparing daily operational reports and shift handovers.

• Support management during audits, inspections, and special events.

Compliance \& Safety:

• Ensure compliance with food safety, hygiene, workplace safety, and health regulations.

• Maintain cleanliness and safety standards within all dining and service areas.

• Ensure proper handling of food and beverages in accordance with company and regulatory requirements.

Requirements:

• Minimum 5 to 8 years of experience in the Food \& Beverage industry, preferably in a supervisory role.

• Strong leadership, communication, and interpersonal skills.

• Excellent customer service and problem-solving abilities.

• Ability to work in a fast-paced environment and handle multiple responsibilities effectively.

• Familiarity with POS systems and restaurant operations.

• Willingness to work shifts, weekends, and public holidays.

• Knowledge of food safety and hygiene standards.

• Multilingual proficiency is an advantage.

Why Join Us?

• Be part of a dynamic and growing hospitality organization.

• Opportunity to work with an experienced and professional team.

• Competitive salary and benefits package.

• Career growth and advancement opportunities.

• Positive and supportive work environment.

Job Overview

We are seeking an experienced and results-driven General Manager (Restaurant) to oversee the operations of our restaurant. The ideal candidate will have a passion for the food service industry, strong leadership abilities, and a proven track record of driving profitability while ensuring high standards of service, quality, and customer satisfaction. As a General Manager, you will be responsible for all aspects of restaurant management, including staff leadership, operations, financial performance, and customer relations.

Key Responsibilities

Operational Management:

• Oversee daily operations of the restaurant to ensure a seamless experience for customers.
• Manage the execution of restaurant policies, procedures, and systems to maintain operational excellence.
• Coordinate with kitchen and service staff to ensure smooth workflow and high-quality service.
• Monitor inventory and supply levels, and collaborate with vendors to ensure timely deliveries.
• Ensure that all health, safety, and cleanliness standards are met, adhering to local and regulatory requirements.

Financial Management:

• Monitor and manage restaurant financials, including budgeting, forecasting, and reporting.
• Analyze sales, labor costs, and other operating expenses to improve profitability and reduce waste.
• Implement cost-control measures to improve margins and profitability.
• Prepare and manage the restaurant’s financial records, ensuring all transactions are recorded accurately.

Team Leadership & Development:

• Lead, train, and develop restaurant staff to provide outstanding service and ensure high levels of staff engagement and retention.
• Set clear performance expectations and conduct regular performance evaluations.
• Foster a positive work environment that encourages teamwork, communication, and professional growth.
• Handle employee relations, including resolving conflicts and providing solutions for employee concerns.

Customer Experience:

• Ensure an exceptional dining experience for all customers by maintaining high service standards.
• Address customer complaints and feedback promptly, ensuring resolution and customer satisfaction.
• Develop and implement strategies to enhance customer retention, loyalty, and positive word-of-mouth.
• Create promotional events and marketing initiatives to drive traffic to the restaurant.

Compliance & Safety:

• Ensure compliance with all local regulations, including food safety, health codes, and labor laws.
• Regularly conduct safety checks and audits to maintain a safe environment for customers and staff.

Requirements:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• 5+ years of experience in restaurant management, with at least 2 years in a senior management role.
• Proven track record of successfully managing restaurant operations and achieving business targets.
• Strong financial acumen, including experience managing budgets, costs, and financial reporting.
• Excellent leadership, communication, and interpersonal skills.

Proficiency in computer applications, including:

• Microsoft Office Suite (Excel, Word, PowerPoint).
• Restaurant management software, POS (Point of Sale) systems, and inventory management tools.
• Familiarity with payroll and scheduling software is a plus.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining a positive attitude.
• Knowledge of food safety regulations and local health codes.
• Multilingual proficiency is a bonus.

Why Join Us?

• Be part of a dynamic and growing restaurant with a focus on quality and customer satisfaction.
• Lead a team in a collaborative and engaging work environment.
• Competitive salary and comprehensive benefits package, including [list benefits like medical insurance, performance bonuses, etc.].
• Opportunities for career growth and professional development within the organization.