Total 4 job vacancies by Mts Systems Engineering Pte. Ltd.

Role Summary

We are seeking a LTSA (Long Term Service Agreement) Service Engineer to serve as Huawei’s on-site technical authority for our Smart String Energy Storage System (ESS) . You will be embedded at the customer’s facility, acting as the single point of contact for all technical matters under the LTSA. Your mission is to maximize system availability, ensure contractual compliance, and drive operational excellence for Huawei’s BESS solution, including battery cabinets, PCS, SACU, EMS.

Key Responsibilities

1. Operational & Technical Oversight

• System Monitoring & Maintenance: Perform daily health checks, condition monitoring, and preventive maintenance on Huawei’s BESS components, including battery packs, Power Conversion Systems (PCS), Smart Array Controller Units (SACU), and thermal management systems.
• Fault Diagnosis & RCA: Lead root cause analysis and emergency troubleshooting to minimize downtime. Quickly resolve key live network problems and prevent recurrence.
• Outage Management: Execute scheduled overhauls, component replacements, and firmware upgrades in strict accordance with Huawei’s OEM technical manuals and LTSA scope.

2. LTSA Compliance & Performance Management

• Contractual Adherence: Ensure all maintenance activities align with LTSA terms, including response times (e.g., 30 min for remote support), performance guarantees, and warranty conditions.
• KPI Tracking: Monitor, analyze, and report on key performance indicators such as system availability, round-trip efficiency, and mean time to repair (MTTR). Utilize Huawei’s digital O&M tools for proactive inspection and health reporting.
• Spare Parts Management: Coordinate the RMA process for faulty components, manage consignment stock (if applicable), and ensure just-in-time delivery of critical spares like PCS modules or battery packs.

3. Customer & Stakeholder Management

• Technical Liaison: Act as the primary interface between the customer’s operations team.
• Reporting: Issue daily operational logs, monthly performance reports, and technical service bulletins. Conduct routine customer meetings to review system performance.
• Training & Handover: Provide on-site theoretical and practical training to customer personnel, including safety operations and maintenance certification as per Huawei standards.

Qualifications & Experience

• Education: Bachelor’s degree in Electrical Engineering, Power Electronics, Renewable Energy, or Automation.
• Experience: 1-2 years of field service experience is good. Similar working experience with Battery Energy Storage System is a strong advantage. Fresh grad with proactive learner attitude is welcome.
• Technical Skills:
• Deep knowledge of BESS components: Lithium-ion battery characteristics, PCS topology, EMS, and thermal management.
• Hands-on experience with troubleshooting inverters, battery racks, and control systems (SACU/SPPC).
• Proficiency in reading electrical schematics, P&IDs, and single-line diagrams.
• Familiarity with digital O&M platforms (e.g., Huawei FusionSolar) is highly desirable.
• Soft Skills: Excellent analytical, cross-cultural communication, and report-writing skills.

Requirements

• Candidate must possess EMA Electrical Worker Licence namely Electrician's Licence (EMA LEW Grade 7), Electrical Technician's Licence (EMA LEW Grade 8).
• Candidate must possess at least Nitec education.
• Preferably LEW specialized in electrical work or electrical installation.
• Preferably at least 2 year(s) of working experience.
• Able to start within a short notice and or immediate
• Preferably experienced in Facilities Management environment.

Responsibilities

• Able to lead a team of technicians for troubleshooting works
• Able to coordinate A&A works independently.
• Coordination with clients and contractors. A&A etc.

Key Responsibilities:

• Infrastructure Oversight: Manage the end-to-end maintenance of Enterprise Storage (SAN/NAS/Flash), server hardware, and virtualization layers.
• Preventative Strategy: Shift the team from "reactive" to "proactive" by implementing robust monitoring, firmware patch management, and predictive failure analysis.
• Incident Management: Lead the technical response during "Severity 1" outages, performing deep-dive Root Cause Analysis (RCA) to prevent recurrence.
• Risk & Lifecycle Management: Manage end-to-end Hardware Lifecycle Management (LCM), including proactive identification of EoL equipment.
• Capacity Planning: Monitor storage growth and compute trends to ensure the business maintain in optimal performance buffers.
• Team Mentorship: Supervise a team of technicians/engineers, conducting code reviews, technical training, and performance evaluations.

Requirements:

• Diploma or above in Computer Science, Electronics, or related field.
• 7+ years in IT infrastructure with at least 2 years in a leadership
• Deep knowledge of Storage Area Networks (SAN), iSCSI, Fiber Channel, and high-availability clusters.
• Strong Linux/Windows administration and automation skills (Python, PowerShell, or Bash).
• Good communication skills; able to coordinate with customer IT teams.
• Relevant certs such as HCIE-storage certificate is value added

Key Responsibilities:

• SLA-Driven Incident Management: Respond to and resolve hardware and software alerts (Storage, Servers, Backups) within the client’s contracted response times.
• Preventative Maintenance (PM): Execute scheduled health checks, firmware updates, and physical hardware audits at client data centers to prevent unplanned downtime.
• Storage Administration: Perform routine storage tasks across platforms (e.g., LUN provisioning, volume expansion, mapping/masking, and snapshot management).
• Client Communication & Reporting: Provide clear, professional updates to clients during and after maintenance activities.
• Root Cause Analysis (RCA): Assist the Technical Lead in investigating RCA reports after major incidents to identify the underlying cause and prevent recurrence.

Requirements:

• Diploma or above in IT, Engineering, or related field.
• 3–5 years in a Field Engineer, Data Center Technician, or MSP Engineer role.
• Hands-on with server hardware
• Understanding of storage fundamentals: LUN, RAID, SAN/NAS, iSCSI.
• Proficient in using iBMC, SmartKit, or similar diagnostic tools.
• Willingness to work on-call or during non-business hours.
• Good written and spoken English; able to read technical documentation.