Total 10 job vacancies by ServiceNow

What you get to do in this role:

This role will be responsible for supporting key internal Global Technical Support process and automation projects with the aim of facilitating support adoption of infrastructure changes, enhancing the customer and employee support experience. Deliverables will include the implementation and deployment of impacting technical requirements to support, employee communications and rollout of key business process initiatives. 

• Act as a key player in establishing and executing operational initiatives
• Play a critical role in coordinating cross-functional efforts between support and cloud operations, with an emphasis on the impact of infrastructure changes and their impact to the support organization
• Drive as a key subject matter expert in the development of projects for technical support engineering and customer support experience
• Ensure all impacting technical requirements to support align to our ideals of delivering world-class technical support
• Initiate and/or participate in strategic initiatives that impact the tactical approach to customer support as well as influencing policies, workflows and performance standards
• Assess current systems, best practices, quality, service and introduce improvements to ensure operations stays in line with growing Business needs
• Represent Support Operations and interface effectively with cross-functional teams, senior-level business executives and customers
• Work as a Technical Support subject matter expert in representing Global Technical Support
• Review current processes with a focus on simplification and clarity to ensure they align to current business objectives
• Initiate and/or participate in strategic initiatives that impact the tactical approach to customer support as well as influencing policies, workflows and performance standards
• Assess current systems, best practices, quality, service and introduce improvements to ensure operations stay in-line with growing Business needs
• Collaborative development of business requirements to satisfy business objectives, customer enablement and Technical Support Engineer impact

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Experience with interfacing with Cloud Operations and technical teams outside of support
• Demonstrated ability to troubleshoot technical issues and clearly define a problem
• Technical Support experience with an understanding of Technical Support case management and troubleshooting
• Experience administering and/or supporting ServiceNow platforms
• Understanding in the creation and management of various workflow mechanisms within the ServiceNow platform
• Fundamental knowledge of the interoperability of cloud systems and how they are operationalized
• Deep understanding of relational data and the ability to apply that knowledge to the analysis and reporting of that data
• Ability to articulate the complexity of cloud infrastructure and the application of policy and process as they relate
• Ability to conceptualize and participate in the creation of new methods, systems, and functionality
• Ability to build and publish processes conforming to established standards
• Understands the importance of the customer experience and is able to act as an advocate on their behalf when challenged with compelling reasoning
• Deep understanding of technical support processes
• Ability to work independently and in a team environment
• Minimum of 10 years of industry experience, including 5+ years of Technical Support Operations and/or Support Delivery is required

Job Description

About the Role:

You will oversee the growth of a regional Global Business Acceleration organisation for APAC, guiding the region's revenue pipeline and talent pipeline. This is a senior leadership role for someone who operates with a high degree of autonomy, builds executive-level stakeholder relationships, and sets strategic direction for the function across the region.

What You Will Do:

• Manage the Business Development Representative (BDR) teams across APAC, ensuring all teams exceed quarterly quotas and pipeline targets
• Inspire the regional Global Business Acceleration organisation to create repeatable, predictable, high-quality pipeline from select accounts
• Mentor team members in line with business demands and their individual professional goals
• Strengthen the Global Business Acceleration charter, service level agreements, and performance measurements across the region
• Establish and maintain strong relationships with partners in Sales, Marketing, and Operations; represent the Global Business Acceleration organisation across the business and serve as the expert at executive briefings and business reviews
• Drive strategic alignment across the APAC region — influencing senior stakeholders and elevating the function beyond day-to-day execution
• Ensure effective understanding and management of resources within the assigned region

Qualifications

What We Are Looking For:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience as a high-performing individual contributor in Sales, Marketing, or a related field
• 4+ years leading teams within enterprise software sales or equivalent, with a consistent track record of overachievement
• Proven experience leading successful Sales Development or Business Development organisations in the B2B and SaaS market
• Strong executive presence with the ability to engage credibly and influence senior stakeholders across complex, matrixed organisations
• APAC market experience strongly preferred, particularly across Southeast Asia, North Asia, and/or Korea
• High proficiency in Sales Development tools including data sources, CRM, marketing automation, and email/phone engagement platforms
• Deep fluency in sales development and selling methodologies, including outbound prospecting practices and lead qualification frameworks

What you get to do in this role:

• Define and integrate GTM business capabilities, associated processes and metrics across CSG
• Build a 2 to 3-year capability roadmap for CSG
• Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
• In partnership with business stakeholders, build, analyze and transform operating processes across CSG and the enterprise
• Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
• Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
• Provide business architectural analysis, insights and best practices to portfolio prioritization recommendations
• Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
• Provide input to the enterprise-wide policies and capabilities roadmap and continuously iterate/maintain for CSG

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Minimum 10 years of professional experience in business capabilities and process management, specifically in Sales, Channel, Customer Success or Professional Services
• Direct experience leading and transforming end-to-end process improvement; designing processes and defining metrics across GTM functions
• Deep knowledge of and experience designing and building Sales, Channel, Professional Services and/or Customer Success operating processes across the enterprise
• Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
• Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
• Proven expertise in architectural concepts (data, architecture, and solution), issues and trends
• Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
• Six Sigma expertise is highly desirable
• Experience training employees on business process standardization practices is preferred

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow.

The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events.

Please note that this role is not eligible for employment-based sponsorship.

What you get to do in this role:

• Engages current and future clients through phone, email, and social—and connects with key contacts using approved messaging and defined qualification criteria.
• Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria.
• Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s).
• Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience.
• Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting.
• Participate in development simulations, participation in-person competitions, and meet KPI expectations

ServiceNow is hiring a Partner Business Development Manager for CRM and AI in Asia , sitting within the Global Partnerships & Channels team. This is a quota-carrying individual contributor role focused on building partner-sourced (NNACV) pipeline through all routes to market for ServiceNow CRM and AI.  

You will recruit, activate, and grow a focused set of Asia partners who can drive sourced revenue and build sustainable CRM and AI practices on ServiceNow. The primary measure of success is partner-sourced new logo and expansion revenue, not influenced pipeline. 

The ideal candidate brings 10+ years of partner business development experience with a deep track record of GTM success and expertise across Built on solutions and ServiceNow RTM’s. Familiarity with  enterprise and public sector partner ecosystem is essential. 

What You'll Do 

• Recruit and activate partners where ServiceNow CRM and AI are embedded in partner-owned managed services and customer solutions. 
• Build joint business cases with partners for embedding Now Next CRM, CSM, and AI Agent capabilities into their service offerings prioritising deals that generate partner-sourced NNACV. 
• Develop commercial frameworks with partners (resell, co-sell, and embedded licensing structures) that incentivise sourced revenue generation over influenced activity. 
• Drive partner activation from recruitment to first sourced deal closed tracking time-to-revenue as a core KPI. 

CRM and AI Practice Building 

• Guide selected focus CRM partners through building a credible, billable CRM and AI practice on ServiceNow including practice design, go-to-market positioning, technical bench development (credentials and certifications), and customer reference creation. 
• Enable partners to position and sell Now Next CRM, AI Agents, and Now Assist as differentiated alternatives to Salesforce and Microsoft Dynamics particularly in mid-market and public sector accounts. 
• Support partners in building AI adoption plans for their customers, helping them drive utilisation of Now Assist and agentic AI capabilities post-sale as part of a managed service or practice offering. 
• Develop joint solution plays with partners that combine ServiceNow CRM with adjacent capabilities (CCaaS integration, FSM, CSM, CPQ) for industry verticals. 

Pipeline Development and Revenue 

• Own the partner-sourced pipeline target and report on NNACV contribution from partner-initiated opportunities. 
• Collaborate with field sales (AEs, CRM BDMs, solution consultants) on joint account planning and opportunity co-pursuit, ensuring partners are commercially credited for sourced opportunities. 
• Maintain accurate pipeline visibility in Dynamics 365, including partner account records, opportunity co-registration, and deal progression tracking. 
• Identify and convert Salesforce CPQ displacement opportunities through partner channels, leveraging end-of-sale timing as a recruitment and pipeline trigger. 

Partner Recruitment and Ecosystem Development 

• Recruit, onboard and ramp up identified new partners 
• Manage partner pipeline across three tiers (Strategic, Growth, Recruit) and apply structured activation plans to move partners from enrolled to revenue-generating within defined timeframes. 
• Engage with the ServiceNow partner portal, deal registration processes, and partner program benefits to maximise partner commercial incentives. 

AI Adoption and Enablement 

• Act as the CRM and AI subject matter expert for partners and GPC team coaching partners and internal team on Now Assist positioning, agentic AI use cases, and AI adoption playbooks for their customers. 
• Help partners develop repeatable delivery accelerators and reference architectures for CRM and AI implementations, reducing time-to-value for their customers and improving practice margins. 
• Enable partners to build customer success motions around AI adoption, including usage benchmarking, levers for driving consumption, and executive value reporting. 
• Represent partner needs back to the global CRM and AI product teams, feeding market intelligence on partner capability gaps, competitive dynamics, and product roadmap priorities. 

Market Intelligence and Competitive Positioning 

• Monitor competitive partner ecosystems to identify displacement and recruitment opportunities. 
• Provide competitive intelligence on CRM-CCaaS convergence trends, partner program changes, and emerging partner business models in the market. 
• Maintain up-to-date partner account intelligence in Dynamics 365, documenting partner credentials, capability assessments, active pipeline, and competitive context. 

As a Partner Business Development – CRM Transformation (Global Partners), you will be responsible for driving CRM business development initiatives that help ServiceNow’s global partners embed ServiceNow’s CRM technology into their go-to-market motions, solution portfolios, and customer transformation strategies.

This individual contributor role focuses on partner penetration and enablement at a global scale, ensuring CRM transformation is incorporated into partners’ reference architectures and business strategies. You will identify and activate partners capable of delivering measurable impact through CRM-led transformation—building joint pipeline, accelerating design wins, and scaling success across geographies in close alignment with ServiceNow’s CRM specialist selling teams.

The ideal candidate combines global partner ecosystem experience, strategic business acumen, and execution excellence to expand CRM adoption and partner-led growth worldwide.

Key Responsibilities

• Global Partner Engagement & Penetration: Engage directly with ServiceNow’s global partners to ensure their business strategies and solution architectures incorporate ServiceNow’s CRM technology. Identify CRM transformation opportunities across geographies and translate them into actionable go-to-market initiatives.
• Strategic Influence: Guide partners in adapting their global business strategies and reference architectures to prioritize ServiceNow CRM as a driver of customer value and partner growth.
• Business Development & Pipeline Creation: Lead global business development initiatives to drive joint CRM pipeline creation with measurable business outcomes. Collaborate with CRM specialist sellers, regional partner teams, and global account leaders to accelerate deal execution and early customer wins.
• CRM Practice Expansion: Work with Global Partners to expand their CRM capabilities and align transformation strategies with ServiceNow. Guide partners through business case development, operational planning, and investment prioritization for CRM transformation.
• Joint Go-to-Market & Global Execution: Coordinate with global and regional marketing, sales, and operations teams to deliver campaigns, enablement sessions, and co-selling programs. Ensure CRM is embedded as a strategic component of partner offerings and solution reference architectures.
• Thought Leadership: Represent ServiceNow and its partners in joint industry events, executive forums, and go-to-market activities as leaders in CRM transformation.
• Customer Design Wins & Impact: Collaborate with partners and CRM specialists globally to secure customer design wins that validate CRM business cases. Amplify success stories to drive replication and scaling across regions and industries.
• Market & Partner Insights: Provide feedback and insights from the partner ecosystem to inform global CRM strategy, enablement, and investment priorities.