Total 1 job vacancies by Icon Outsourcing

Join a high-impact public sector project driving digital transformation through ServiceNow and user-centric solutions.

You will work closely with stakeholders to deliver scalable, innovative platforms that enhance citizen and agency experiences.

What You’ll Do

• Lead requirements gathering using design thinking, translating business needs into scalable ServiceNow solutions for agencies
• Analyse existing processes, identify gaps, and drive digital transformation initiatives across public sector environments effectively
• Define user stories, functional specifications, and oversee implementation, configuration, integration, and deployment of ServiceNow solutions
• Collaborate with stakeholders, facilitate workshops, and drive adoption through clear communication, training, and engagement strategies
• Ensure solutions align with architecture standards, manage change requests, and continuously improve service delivery outcomes

What You Bring

• Proven experience delivering ServiceNow implementations, with strong understanding of enterprise SaaS platforms and digital transformation initiatives
• Solid analytical skills with ability to translate complex requirements into practical, user-centric technology solutions effectively
• Experience working in Agile environments, with exposure to cloud architecture, automation, and system integration practices
• Strong stakeholder management, communication, and facilitation skills across cross-functional teams and senior business stakeholders
• Background in public sector or large enterprises, with ability to influence change and drive successful project outcomes

If you’re passionate about driving meaningful digital change and delivering impactful solutions, we’d love to hear from you. Click "Apply"