Total 2 job vacancies by Cloudengine Digital Pte. Ltd.

Job Description:

We are seeking a skilled Network Engineer with expertise in LAN, WAN and wireless solution. The ideal candidate will have experience in designing, deploying, and managing enterprise-level IT infrastructure with a focus on ensuring high availability, performance, and security.

Key Responsibilities:

• Manages the implementation of projects closed by the field sales team.

• Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.

• Creates documentations and technical knowledge transfer to customers.

• Assist sales team on technical proof-of-concepts evaluation.

• Maintains knowledge of competitive products as well as complimentary solutions.

• Work collaboratively with the field sales, project management, engineering and support teams.

• Develops and maintain relationships with prospects, customers, and partners.

• Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems

• Respond to customer inquiries and assist in troubleshooting and resolving challenges

• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

• Provide prompt and accurate feedback to customers

• To provides technical support to customers by remotely or onsite support according to SLA.

• Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.

• Lead projects from inception to completion, ensuring timely delivery and adherence to project objectives.
  

Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• Minimum of 2 years of experience in a networking deployment field.

• Familiar in multivendor environment

• Familiar in L2/L3 protocol (STP,LACP,OSFP,VRRP,VXLAN), network virtualization, network design & network optimization

• Familiar in WLAN architecture, technologies & optimization

• Hands-on experience with security solutions (firewall, email security, endpoint security)

• Hands-on experience with server technologies such as virtualization, bare metal, HCI, backup or storage platforms.

• Experience with network automation (e.g., python, ansible) is added advantage.

• Strong troubleshooting and analytical skills, with the ability to solve network issues.

• Excellent communication and documentation skills in English, Mandarin, Bahasa Melayu language, both written and verbal.

• Ability to work effectively across teams.

• Certified in CCNP/PCNSE/FCP/ACSP/HCIP/H3CSE or equivalent certification are highly desirable.

Job Responsibilities:

1. Technical Support Management:

· Undertake management of medium to large-scale integration projects for the company.

· Responsible for configuration, troubleshooting, and technical solutions related to routers, switches, firewalls, servers, and storage devices.

2. End-to-End Project Management:

· Responsible for analyzing network requirements related to data center scenarios, feasibility studies, solution planning and design, project management and implementation, including equipment installation, network system integration, debugging, and acceptance.

3. Other Project Management Tasks:

· Responsible for project initiation, progress planning, quality management, coordination, supervision, documentation, and project acceptance.

· Draft basic physical implementation design documents, such as rack layout, wiring diagrams, and label content.

Coordinate and manage the implementation team or partners to ensure high-quality project delivery.

· Ensure customer satisfaction throughout the project, provide regular updates to customers, and manage customer expectations.

· Promote overall project progress to ensure early delivery and acceptance.

· Handle exceptions during the project, risk control, customer complaint management, and quality management.

· Assist in the construction of the project management system, such as optimizing management processes and various templates.

4. Operations Management: Responsible for timely response to network-related issues, continuous tracking and post-event analysis, and documentation and technical training related to network system maintenance.

5. Team Management:

· Manage daily team activities and communication with parallel departments, such as marketing and sales.

· Track project progress with external service providers, ensure safety disclosures, and ensure timely project delivery.

· Daily communication and problem-solving with external service providers to ensure the security and high availability of customers' network infrastructure.

6. Industry Technology Tracking: Actively explore the application of new industry technologies within the company, such as IB networks, GPU networks, and computing power network architecture design and deployment.

7. Other Tasks: Undertake temporary or phased tasks assigned by superiors.

Job Requirements:

1. Associate degree or above in computer science, telecommunications, or related fields.

2. Good English proficiency, capable of reading and writing.

3. More than three years of work experience related to data center networks.

4. Proficiency in the planning and design of medium to large-scale WANs, data center networks, and campus networks.

5. Expertise in routers, switches, firewalls, load balancers, and other related products.

6. Possess certifications such as CCIE/HCIE/H3CIE/JNCIE or equivalent.

7. Proactive, independent thinker with strong problem-solving skills.

8. Capable of drafting documentation and skilled in knowledge sharing and skill transfer.

9. Possess team spirit, resilience, strong learning ability, and adaptability to travel.