Total 4 job vacancies by AccorHotel

We are seeking a proactive and experienced Assistant Security Manager to support our Security team at Novotel Johor Bahru City Centre. In this role, you will assist in ensuring the safety and security of guests, employees, and hotel assets. You will help oversee daily security operations, respond to incidents, and ensure compliance with safety standards in alignment with Sofitel brand values.

Job Description

• Assist the Security Manager in overseeing daily security operations and team deployment
• Ensure the safety and security of guests, employees, and hotel property at all times
• Respond promptly to emergencies, incidents, and guest concerns with professionalism and efficiency
• Conduct regular patrols and inspections of hotel premises, including public areas, back-of-house, and perimeter
• Monitor CCTV systems and security equipment to ensure proper functioning
• Support the implementation of safety, fire, and emergency procedures
• Assist in conducting investigations of incidents, accidents, and security breaches
• Coordinate with local authorities when necessary
• Maintain accurate reports and documentation of daily activities, incidents, and security logs
• Provide training and guidance to security staff to maintain high standards of performance
• Ensure compliance with company policies, legal regulations, and safety standards
• Promote a secure, welcoming, and professional environment for guests and staff

Supervises Security personnel on assigned shifts to ensure compliance with policies and procedures.

• In the absence of the Safety/Security Manager, functions on assigned shift as primary on center contact for on-duty supervisors, law enforcement agencies and other on-duty staff for immediate response to situations requiring Safety and Security staff attention.
• Continually makes physical inspections and security checks of grounds and facility and documents results.
• Performs safety/security officer duties and provides supervision to staff to protect life and property against theft, vandalism, misappropriation, fire, flood, or similar disaster on assigned shift in compliance with government, corporate, and management directives.
• Informs the Safety/Security Manager or designee of anything that warrants immediate attention, including major incidents, extreme emergencies, unscheduled arrival of important visitors, etc.
• Investigates incidents on center and provides clear and accurate reports.
• Controls disturbances and assists staff in de-escalating situations.
• Completes required security logs, documentation, and records accurately and on time.
• Accurately logs employees, visitors, vendors, and students as they enter and exit the center.
• Adheres to safety practices in all areas of responsibility.
• Fosters and sustains a conducive environment, ensuring it remains free from harassment, intimidation, and disrespect.
• Attends all required staff training opportunities.

This position is responsible in ensuring a safe environment for the hotel employees and guests and safeguards the assets of the hotel. The Safety & Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives.

• Train Security Officers in the operation of surveillance equipment, written reports, record keeping, patrol and first aid procedures.
• Disseminate all information by the Management to team members
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
• Conduct all criminal investigations, put up accompanying investigation papers and report cases which occur within the Hotel
• Conduct surveillance on hotel staff to ensure that they abide by the House Rules; Keep tag on movements of staff who are classified as suspects under investigations
• Control and direct all emergency personnel traffic in response to fire, bomb threat, police assistance, injury or illness
• Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
• Conduct performance review with the security team
• Identify and develop security team members with potential
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• The Security Officer's responsibilities include patrolling the premises, security controls, monitoring property access, investigating suspicious behavior.