Total 1,212 Manager level Information Technology job vacancies

Role Summary

The Warehouse & Parts Manager is responsible for overseeing end-to-end warehouse operations and spare parts sales management. This role ensures efficient inventory control, optimized warehouse processes, strong customer satisfaction, and revenue growth through effective parts sales strategies.

Key Responsibilities

1. Warehouse & Inventory Management

• Establish and optimize warehouse layout, storage systems, and workflows to maximize efficiency, particularly for heavy components.
• Oversee the full spectrum of warehouse operations, including receiving, storage, picking, packing, and shipping of parts.
• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for warehouse processes.
• Ensure compliance with safety standards and proper handling of equipment and materials.

2. Inventory Management & Control

• Maintain high levels of inventory accuracy within the WMS/ERP system through regular cycle counts and perpetual inventory audits.
• Conduct periodic stock audits and reconcile discrepancies in a timely manner.
• Set, monitor, and optimize minimum and maximum stock levels to balance availability and minimize obsolescence.
• Manage inventory turnover and ensure optimal stock holding levels aligned with business needs.
• Oversee the full lifecycle of spare parts, from procurement through to delivery.

3. Parts Sales & Commercial Management

• Develop and implement pricing strategies for parts and accessories, including online sales channels.
• Maintain accurate and up-to-date pricing data across systems.
• Prepare competitive quotations and proposals and proactively follow up on high-value opportunities.
• Manage the full parts sales cycle, from initial customer inquiry to order fulfilment.
• Develop and execute sales plans, campaigns, and promotions to achieve revenue targets.
• Monitor market trends, competitor pricing, and identify opportunities to grow the parts business.
• Analyse customer requirements and recommend appropriate parts solutions.

4. Cross-Functional Coordination

• Collaborate closely with internal departments (sales, service, procurement, finance) to ensure parts availability and support overall sales targets.
• Ensure compliance with local tax regulations and import/export requirements.

5. Customer Satisfaction & Service Excellence

• Ensure fast, accurate, and reliable fulfilment of customer orders to enhance client satisfaction.
• Address customer issues or escalations related to parts availability, delivery, or quality.

6. Team Leadership & Development

• Supervise, mentor, and train warehouse and parts personnel to build a high-performing team.
• Foster a culture of accountability, safety, and continuous improvement.
• Monitor team performance and implement development plans where necessary.

7. Continuous Improvement

• Analyse existing processes and identify opportunities to improve operational efficiency and productivity.
• Implement best practices in warehouse management and parts sales operations.

8. Additional Responsibilities

• Perform any other duties as assigned by management.

Key Requirements

• Proven experience in warehouse management and/or parts sales, preferably in heavy equipment, construction, or industrial sectors.
• Strong knowledge of inventory management systems (WMS/ERP).
• Commercial acumen with experience in pricing and sales strategy.
• Leadership and team management experience.
• Strong analytical, organizational, and problem-solving skills.
• Familiarity with import/export regulations and compliance requirements.

• Manage the entire In-situ Machining Department Day to day operations in liaison with General Manager and other Dept. Managers.
• Achieving budgeted sales & profit targets
• Responsible for staff welfare, guidance, discipline, and performance including but not limited to company rules, applicable laws and relevant regulations.
• Health and safety of department employees, subcontractors, and other employees, all as deployed on department jobs or where department employees are allocated to other departments.
• Continuous improvement regarding own department.
• Manage repair teams in their daily duties onboard & ashore including planning of work-scope, personnel allocation; assess tool requirement, scheduling and execution of repair and service works. Monitor progress and ensure works carried out on time and budget to appropriate quality levels.
• From time to time, personally perform ship and offshore vessel inspection, trouble shooting and repairs/upgrades and conversions and provide sound technical advice to customer.
• Identify market requirements and potential, and establish links to facilitate new business.

Required qualifications and skills:

• At least 5 years working experience in Marine/Offshore/Shipyard environment
• At least 3 years working experience in in-situ crankshaft grinding/machining, line-boring/milling and general machining knowledge
• Demonstrate ability to handle work professionally, independently and efficiently

A major global financial services institution is looking to bring in a delivery‑focused Technology Project Manager to support mission‑critical banking technology initiatives across its APAC portfolio. This is a hands‑on role focused on driving outcomes in a complex, high‑visibility environment — not just governance or reporting.

Key Responsibilities

• Own end‑to‑end delivery of banking technology projects, from planning through execution, testing, and go‑live
• Drive milestones, timelines, dependencies, risks, and issue resolution — personally accountable for delivery
• Work across Agile and Waterfall delivery models, depending on market and project maturity
• Lead Agile ceremonies where applicable (stand‑ups, sprint planning, retrospectives)
• Adapt delivery approach in markets that are partially or fully Waterfall‑driven
• Remove delivery blockers and keep teams focused on execution
• Partner closely with BAs, testers, and engineers across onshore and offshore teams
• Actively manage defects raised during SIT/UAT
• Coordinate testing cycles, acceptance criteria, and production readiness
• Engage senior technology and business stakeholders with clear, structured communication
• Manage expectations, escalate when needed, and maintain momentum when teams are stretched
• Lead and coordinate delivery teams across Singapore and India

Experience Required

• 4–8+ years of experience delivering software or technology projects in banking
• Strong understanding of Agile and Waterfall SDLC
• Proven experience delivering banking technology projects end‑to‑end
• Comfortable chasing updates, managing slippage, and driving accountability
• Confident working with stakeholders in a large regulated banking environment
• Able to push back constructively and manage competing priorities
• Experience managing defects across large testing teams
• Understands that defects are delivery blockers — and actively drives resolution
• Background delivering technology projects within banks or financial services institutions
• Comfortable operating in a high‑performance, fast‑paced environment
• Able to manage pressure pragmatically and sustainably
• Motivated by long‑term growth rather than short‑term project work

What You’ll Gain

• Mission‑critical exposure within a Tier‑1 global bank
• High visibility working with senior technology and portfolio leadership
• Long‑term strategic engagement
• Opportunity to grow beyond project delivery into broader portfolio / delivery leadership
• Hybrid working model in a professional banking environment

We regret to inform that only shortlisted candidates will be notified

Job Reference: JN -102025-48978

EA Registration No.: YAP JUN WEI, R25126752

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA Licence No. 10C4544

Our Client is a Global Solar Leader.

The key role of this function is to manage warranty claim process, warranty expenses, installation deviation requests, and after-sales related activities to ensure a high level of customer satisfaction in this area. The role will also provide voice of customer insights from field feedback to management team through the claims review deep dive platform. Ensure warranty claims and resolutions are effectively managed, considering both commercial (S&M) and operational (OPS/QA side) considerations. He/she will be responsible for global warranty claims KPI with regards to overall warranty claims cycle time.

Warranty Claim Management

• Lead the global warranty team to effectively process incoming warranty claims by ensuring prompt responses and achieving set processing cycle time target(s).
• Responsible for sustaining & continuous improvement to customer warranty claims system platform to meet evolving business requirements.
• Establish a standardized claim technical judgement and resolution workflow for global warranty team; and provide training to Regional Technical Support whenever required.
• Lead the warranty claim resolutions e.g. RMA & Goodwill; and propose recommended options to decision-making committees for approval.
• Monitor the warranty expenses, and ensure compliance to limited warranty terms, or unique liabilities from customer contracts and/or regional regulations and laws.
• Work with Customer Quality to manage the approval of related expenses in claim resolutions; and ensure appropriate and prompt charging to warranty provision or operation expenses account.
• Provide technical support in regional markets in technical requests and escalations.
• Handle the claim communication documents for external response to customers, e.g. statement letter.
• Product recall & Fire incident management – Lead the follow-up investigation by relevant stakeholders; and provide reaction plans to decision-making committees for approval.
• Warranty replacement management – Develop proposals in warranty product replacement business case for existing and end-of-life products; and handle replacement modules stock at respective global 3rd party warehouse(s).
• Review customers’ feedbacks from NPS on warranty claim servicing and quality; and evaluate the results with Customer Quality & Global Technical Support to take actions to sustain, retain and enhance levels of customer satisfaction.
• Review new customer contracts with Sales and Marketing, Legal and Customer Quality on warranty unique liability terms and customer specific requirements and provide recommendations.

Installation Deviation Request Management

• Manage installation deviation request activities and ensure timely release of installation waiver letter to Global Technical Sales Manager(s).
• Lead a cross-functional team (i.e. New Product Development, Technology, Quality, and Product Test and Certification) to evaluate the request, align the test plan & schedule, assess the test results, and provide recommendation to the RPDM.
• Create and release the waiver letter to Product Management team after RPDM approval.
• Report the status of the ongoing Installation Deviation Requests (IDRs) during Product Management Meeting.

We are looking for a driven and commercially minded Business Development Manager to join a growing organisation in the technology and system integration space.

This role will focus on expanding business opportunities across Singapore and Malaysia, building strong client relationships, and driving revenue growth through solution-based selling.

Key Responsibilities

• Identify and develop new business opportunities across target markets.
• Build and maintain strong relationships with clients and key stakeholders.
• Promote and sell network and infrastructure solutions tailored to client needs.
• Manage the full sales cycle from prospecting to closing.
• Collaborate with internal teams to ensure successful solution delivery.
• Achieve and exceed sales targets and KPIs.
• Stay updated on market trends, competitor activities, and customer requirements.

Requirements

• Proven experience in business development or sales within IT or network solutions.
• Strong understanding of network infrastructure or related technology solutions.
• Experience in B2B sales and managing client relationships.
• Ability to work independently and drive business growth.
• Strong communication, negotiation, and presentation skills.
• Willingness to travel within the region as required.

Preferred Qualifications

• Experience handling cross-border markets across Singapore and Malaysia.
• Familiarity with warehouse or logistics-related technology solutions is an advantage.
• Multilingual ability, including Chinese, is a plus.

Additional Information

• This is a regional role with some travel required.
• Competitive compensation package, subject to experience.

Overview

We are looking for a Software Product Manager to drive the development and delivery of mission-critical solutions. You will act as a key technology partner to customers and work closely with Solution Architects, Project Managers, and Technical Leads to deliver end-to-end software systems.

Key Responsibilities

• Define product vision, roadmap, and translate customer needs into solutions
• Lead end-to-end software development, implementation, and system integration
• Oversee system design, performance, testing, and deployment
• Coordinate cross-functional teams (software & hardware engineers)
• Monitor system reliability during installation, configuration, and testing
• Manage stakeholders, vendors, budgets, timelines, and resources
• Ensure alignment with business goals, quality standards, and compliance requirements

Requirements

• Degree in Computer Science, Engineering, or related field
• 5–10 years in Product Management / Technical Project / System Delivery roles
• Experience in software development lifecycle and Agile environments
• Strong stakeholder management and communication skills
• Experience in Government, or system integration projects is a plus

Qualities

• Proactive, independent, and strong sense of ownership
• Positive attitude with passion for operational support
• Able to work across teams in fast-paced environments

Only shortlisted candidates will be notified.

EA Reg No: 20C0312

Job Responsibilities

1. Data support & analysis: collect, cleanse and pre-analyze procurement cost data to underpin cost-saving target tracking and optimization initiatives.

2. Process execution & maintenance: process daily purchase orders, archive contracts and maintain system records in strict compliance with defined procurement policies; ensure data accuracy and completeness.

3. Project coordination & support: under the manager’s guidance, execute tasks related to global supply-chain capability programs; coordinate cross-functional communications, monitor project timelines and maintain documentation to keep deliverables on schedule.

4. Supplier-management support: gather and organize supplier information, conduct preliminary evaluations, and compile performance metrics to support vendor-relationship management.

5. Internal communication & collaboration: serve as a day-to-day contact point with Finance, Legal and end-user departments; respond promptly and help resolve routine procurement issues.

Job Requirements

1. Bachelor’s degree or above.

2. 3 years of experience in procurement, supply-chain or related areas.

3. Strong analytical and logical thinking skills.

4. Detail-oriented, responsible team-player with excellent communication and coordination abilities.

5. Good command of English (reading, writing, speaking and listening) to handle English e-mails and documents.

Software Development Manager / Engineering

Responsible for both technical leadership and team management to ensure software systems are delivered effectively.

Job Scope

System Design & Architecture

• Define overall system structure (database, backend, frontend, integrations)

• Ensure scalability, security, and performance

• Choose tech stack (e.g., PostgreSQL, APIs, cloud hosting)

• Review and approve technical designs

Development Oversight

• Lead the development team (developers, UI/UX, QA)

• Break down requirements into tasks

• Review code quality and enforce standards

• Ensure timelines are met

( ensure the whole system is built correctly )

Project Management

• Plan project timeline (milestones, sprints)

• Allocate resources (who does what)

• Track progress and resolve delays

• Communicate updates to stakeholders

Team Leadership & Management

• Mentor junior staff

• Conduct performance reviews

• Build team structure (frontend, backend, QA)

Quality Assurance & Testing

• Ensure system is tested before launch

• Define testing process:

• User testing

• Performance testing

• Bug tracking

• Approve final deployment

Deployment & Maintenance

• Oversee system launch

• Ensure uptime and reliability

• Handle updates, bug fixes, improvements

• Plan long-term scalability

Security & Compliance

• Ensure data security (important for HR records)

• Manage access control (roles: contractor, supervisor, approver)

• Ensure backup & recovery systems

Our client, a well-established MNC is seeking for a Customer Care Manager / Call Centre Manager / Contact Centre Manager - MNC - $ 7,000.00 + AWS + bonuses / Office hour

• Min a Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 5 years experience oversee a team of 50 to run daily call centre operation in a fast pace high volume environment
• Highly analytical, Strong communication and writing skills
• Confident to conduct presentation to top management
• Strong leadership qualities

Others

• Salary: Up to $ 7,000.00 + Attractive Bonuses
• 5 days work week, Office Hour
• East area

Interested candidate can send in your resume with a photo attached (word format prefer) to grayson.su@thetalentnetwork.com.sg

Responsibilities

• Independently own the product strategy and execution for products related to KYB and other compliance-related projects end to end
• Collaborate with global KYB vendors to build the state-of-the-art KYB and verification platform using cutting-edge technology
• Work closely with compliance and operational teams to enable superior KYB onboarding experiences for our corporate users
• Work closely with Product Managers, engineers, and designers to ensure a high quality product is built
• Prioritize feedback from users/internal stakeholders (e.g. compliance, legal, operation, data etc.), make difficult trade-offs, and drive the product roadmap
• Define and analyze key product metrics to inform decision-making and measure success
• AI/ML Integration: Collaborate with engineering and data science teams to design and deploy scalable AI models streamline KYB process

Requirements

• At least 5+ years of relevant experience as a Product Manager
• Understanding of AI/ML concepts
• Experience in building products for international markets
• Experience in product lifecycle management
• Strong communication/presentation skills 
• Strong stakeholder management skills
• User-focused and product-driven mindset
• Ability to operate under tight deadlines while maintaining multiple projects
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Familiarity with Blockchain technology or fin-tech sector is a plus

COMPANY DESCRIPTION

-

RESPONSIBILITIES

Job Overview

The Assistant / Technical Manager oversees all technical aspects of theatre operations, including lighting, stage/fly systems, and audio-visual functions. This role is responsible for managing technical teams, ensuring the seamless execution of shows and events, maintaining equipment, and upholding safety and compliance standards. The incumbent will collaborate closely with internal stakeholders and clients' production teams to deliver high-quality performances and events.

Key Responsibilities

1. Technical Team Management

• Manage and supervise the technical team, including full-time staff and freelancers with clear delegation of roles and responsibilities
• Plan and manage staff scheduling and manpower allocation for shows and events
• Oversee departmental budgets, including equipment procurement, maintenance and resource planning

1. Collaboration & Event Execution

• Work closely with internal teams and external clients to understand and deliver technical requirements for shows/events
• Coordinate with the Business team to align technical execution with production needs
• Supervise and ensure the smooth, safe, and efficient execution of all technical aspects during rehearsals and live events

1. Equipment Maintenance, Compliance & Documentation

• Ensure all technical equipment is maintained in optimal working condition
• Identify opportunities for technical enhancements and recommend or implement upgrades
• Conduct regular safety audits and risk assessments, ensuring compliance with venue policies and regulatory standards
• Oversee administrative processes and maintain accurate technical documentation

• At least 4 years of experience in technical management for live performances (having broadcast experience is an added advantage)
• Strong technical knowledge of lighting, sound, stage operations, rigging, and AV systems
• Ability to work under pressure and manage multiple events simultaneously
• Strong problem-solving, organisational, and communication skills

- Permanent

- Up to $10,000 + PB

- Mon–Fri 8am–5:30pm

- Jurong East (shuttle service provided from selected MRT)

Job Responsibilities:

Team Leadership & Development:

• Lead, mentor, and manage a team of software developers, fostering a culture of collaboration, innovation, and continuous improvement.
• Conduct performance reviews, provide constructive feedback, and create individual development plans.
• Recruit, onboard, and retain top software development talent.
• Stay up-to-date with emerging technologies and industry best practices.
• Recommend and implement technology solutions that improve processes and efficiency.
• Guide development teams in adopting new tools and technologies

Project Management:

• Plan, execute, and oversee software development projects, ensuring alignment with company objectives and deadlines.
• Define project scope, prioritize tasks, allocate resources, and manage risks.
• Monitor progress and performance metrics to ensure timely and high-quality delivery.

Technical Oversight:

• Establish coding standards, development practices, and ensure adherence to best practices.
• Provide guidance on software architecture, design, and technical decision-making.
• Stay updated on emerging technologies and recommend their adoption when beneficial.
• Troubleshoot and resolve complex technical issues as they arise.

​Stakeholder Collaboration:

• Act as the primary liaison between the development team and other departments, including product management, design, and operations.
• Translate business requirements into technical specifications and ensure alignment throughout the project lifecycle.
• Manage and communicate project timelines, progress, and potential roadblocks to stakeholders.

Process Improvement:

• Evaluate and enhance development workflows to improve efficiency and quality.
• Implement tools and methodologies that support agile, DevOps, or other development frameworks.

Architecture Design and Development:

• Design and document scalable, maintainable, and efficient software architectures.
• Create high-level product specifications and system designs.
• Oversee code reviews to ensure adherence to architectural standards and guidelines.
• Establish best practices for coding, testing, and software deployment.

 ​

​

Period:

• Permanent  

Working Hours:

• Mon–Fri, 8am–5:30pm

Salary: 

• Up to $10,000 + PB

Location: 

• Jurong East (shuttle service provided from selected MRT) 

Requirements:

• Degree in IT or equivalent
• Knowledge in Computer Science, Software Engineering, or a related field. 
• 5+ years of software development experience, with at least 2 years in a leadership or management role.
• Proven experience as a Software Architect or similar role in software development. 
• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.
• Strong understanding of software development methodologies, such as Agile or Scrum.
• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.
• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).
• Knowledge of machine learning, data engineering, or AI technologies.
• Experience in front-end frameworks (React, Angular, or VueJS).
• Understanding of database management systems (SQL and NoSQL etc.).
• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.
• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.
• Strong understanding of software development methodologies, such as Agile or Scrum.
• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.
• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.
• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).
• Knowledge of machine learning, data engineering, or AI technologies.
• Experience in front-end frameworks (React, Angular, or Vue.js).
• Understanding of database management systems (SQL and NoSQL etc).
• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.
• Experience managing cross-functional teams and collaborating across departments.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for technology and a commitment to fostering a collaborative and inclusive workplace.
• Problem-solving skills and attention to detail.
• Strong communication and leadership abilities.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
zikry@successhrc.com.sg  (Registration no: R2198989)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 06891

T: 6337 3183 | W: www.successhrc.com.sg 

Role Summary

The Technical Delivery Manager is responsible for the end-to-end delivery, governance and stability of enterprise platforms within the client’s technology landscape, including document and content management systems (e.g. Open Text). The role requires strong stakeholder engagement across business and technology teams, including senior leadership and ownership of delivery outcomes aligned to regulatory and operational standards.

Key Responsibilities

Stakeholder Management

• Engage and manage stakeholders across business, operations and technology, including senior management (MD/Director level)
• Act as the primary interface between business users and IT delivery teams
• Facilitate decision-making through structured governance and clear communication

Vendor Management & Continuous Improvement

• Manage vendor performance and deliverables where applicable
• Identify and drive process improvements, automation and efficiency initiatives
• Support technology transformation and modernization programs

Delivery & Governance

• Lead end-to-end delivery of technology initiatives, enhancements and releases across enterprise platforms
• Establish and drive governance cadence including steering committees, working groups and executive reporting
• Ensure adherence to project timelines, quality standards and regulatory requirements
• Manage delivery risks, dependencies and change requests across multiple workstreams

Reporting & Dashboarding

• Prepare and present management dashboards, KPIs and status reports to senior stakeholders
• Provide insights on delivery health, risk exposure and mitigation strategies
• Track and report progress against milestones, SLAs and key performance indicators

Cross-functional Leadership

• Coordinate across application, infrastructure, network, security and vendor teams
• Drive alignment on solution design, delivery timelines and operational readiness
• Manage dependencies across systems and teams to ensure seamless delivery

Production Stability & Risk Management

• Oversee production support (L2/L3) to ensure platform stability and performance
• Drive incident, problem and change management processes
• Lead Root Cause Analysis (RCA) and implement preventive measures
• Ensure compliance with audit, risk and regulatory controls

Requirements

• Degree in Computer Science, Information Technology, or related discipline
• 10-12+ years of experience in technology delivery / program management within banking or financial services
• Strong experience in stakeholder management, including senior leadership engagement
• Proven experience in governance, reporting and delivery management
• Familiarity with Enterprise Content Management / OpenText - good to have
• Experience in Agile / Waterfall delivery models

Preferred Attributes

• Strong communication and presentation skills
• Ability to operate in a highly regulated, fast-paced banking environment
• Strong ownership, accountability and problem-solving mindset

Responsibilities

Team Leadership & Development:

• Lead, mentor, and manage a team of software developers, fostering a culture of collaboration, innovation, and continuous improvement.

• Conduct performance reviews, provide constructive feedback, and create individual development plans.

• Recruit, onboard, and retain top software development talent.

• Stay up-to-date with emerging technologies and industry best practices.

• Recommend and implement technology solutions that improve processes and efficiency.

• Guide development teams in adopting new tools and technologies

Project Management:

• Plan, execute, and oversee software development projects, ensuring alignment with company objectives and deadlines.

• Define project scope, prioritize tasks, allocate resources, and manage risks.

• Monitor progress and performance metrics to ensure timely and high-quality delivery.

Technical Oversight:

• Establish coding standards, development practices, and ensure adherence to best practices.

• Provide guidance on software architecture, design, and technical decision-making.

• Stay updated on emerging technologies and recommend their adoption when beneficial.

• Troubleshoot and resolve complex technical issues as they arise.

Stakeholder Collaboration:

• Act as the primary liaison between the development team and other departments, including product management, design, and operations.

• Translate business requirements into technical specifications and ensure alignment throughout the project lifecycle.

• Manage and communicate project timelines, progress, and potential roadblocks to stakeholders.

Process Improvement:

• Evaluate and enhance development workflows to improve efficiency and quality.

• Implement tools and methodologies that support agile, DevOps, or other development frameworks.

Architecture Design and Development:

• Design and document scalable, maintainable, and efficient software architectures.

• Create high-level product specifications and system designs.

• Oversee code reviews to ensure adherence to architectural standards and guidelines.

• Establish best practices for coding, testing, and software deployment.

Requirements

• Knowledge in Computer Science, Software Engineering, or a related field.

• 5+ years of software development experience, with at least 2 years in a leadership or management role.

• Proven experience as a Software Architect or similar role in software development. 

• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.

• Strong understanding of software development methodologies, such as Agile or Scrum.

• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.

• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).

• Knowledge of machine learning, data engineering, or AI technologies.

• Experience in front-end frameworks (React, Angular, or VueJS).

• Understanding of database management systems (SQL and NoSQL etc.).

• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.

• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.

• Strong understanding of software development methodologies, such as Agile or Scrum.

• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.

• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).

• Knowledge of machine learning, data engineering, or AI technologies.

• Experience in front-end frameworks (React, Angular, or Vue.js).

• Understanding of database management systems (SQL and NoSQL etc).

• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.

• Experience managing cross-functional teams and collaborating across departments.

Licence no : 12C6060

JOB SUMMARY 

The Senior Manager, Digital + Tech Transformation Revenue Management & Reservations, APEC plays a critical role in Marriott’s Digital and Technology Transformation, reporting to the Senior Director, Revenue Strategy & Reservations Field Support, APEC] with a dotted line to the Senior Director, Commerce Support, Business Transformation Office, APEC+GC.

This role will provide a bridge between current and future hotel revenue management, guiding deploying hotels on the new systems and business processes that support the commercial hotel strategy to ensure a smooth transition and cutover. This role combines deep expertise in hotel revenue management with advanced training delivery skills, ensuring that property teams are fully prepared to optimize ACRS and One Yield functionality and drive revenue performance from day one. 

To accomplish this, the Senior Manager, Digital + Tech Transformation Revenue Management, APEC will develop subject matter expertise covering the end-to-end systems and processes that associates will use to deliver commercial hotel strategies, including Amadeus CRS, One Yield Evolution, Opera Cloud PMS, Opera Sales and Event Solution (OSEM), and use that knowledge to support hotel revenue teams across the continent. The successful candidate will have a deep knowledge of existing revenue management, loyalty revenue management and reservations processes within the continent and the systems that support it, including MARSHA, One Yield, Opera PMS, Opera S&C, CI/TY, SFAWeb/GPO, EMPOWER ResApp, and the Marriott Bonvoy loyalty program with the focus on Revenue Management. Furthermore, the role will understand the shift from MARSHA to Amadeus Central Reservation System (ACRS), and the effects of the change on Revenue Management tasks and processes including rate and price plans, overbooking strategy, guaranteed attributes, non-room products, etc.

KEY RESPONSIBILITIES 

End-to-End Testing and Business Process Validation: 

• Contribute to end-to-end business process validation testing for the discipline, ACRS, One Yield Evolution, Opera Cloud PMS and Opera OSEM.
• Validate business processes across the full lifecycle of the guest journey, not only for Revenue Management.
• Collaborating with relevant stakeholders in commercial service and other discipline teams in the continent.

End-to-End Deployment Validation: 

• Support validation of Land-It tasks, and other items to ensure deployment readiness. 
• Align required changes with relevant stakeholders.

ACRS and One Yield Evolution Setup & Pre-Go-Live Support: 

• Serve as the subject matter expert on ACRS revenue management modules, including rate plans, price plans, inventory types, and non-room product configuration.  
• Serve as subject matter expert on One Yield Evolution modules, including new inventory management and pricing modules. 
• Support properties in validating migrated data, identifying gaps, and completing manual configurations as required. 
• Provide guidance on best practices for rate plan mapping, policy assignment, and inventory categorization. 
• Troubleshoot issues and escalate system or process barriers as needed. 

Digital Learning Path: 

• Partner with Learning and Development (L&D) to ensure property associates receive the training assignments, resources, and system access required for their particular roles.

Workshop Facilitation & Training:

• Lead interactive revenue management workshops and webinars (virtual and/or in-person) for property teams to facilitate training, share best practices, and address common challenges 
• Deliver engaging, hands-on training sessions covering ACRS configuration, data migration, rate plan setup, inventory management, and policy validation. 
• Guide participants through practical exercises, knowledge checks, and system demonstrations to ensure comprehension and readiness.  
• Adapt facilitation style to accommodate diverse learning needs and property types.

Property Support: 

• Act as the SME for property Revenue Management teams, providing timely responses to property questions and triaging challenges raised by properties.

Deployment Support:

• Work closely with Implementation Managers (IMs) during the deployment, focusing on critical task validation and knowledge transfer with property and discipline teams during the Prepare and Ready phases.
• Assist with Command Center operations during the Launch phase, ensuring operational queries and support tickets are resolved promptly.
• Continuing supporting IMs and discipline teams throughout the Stabilization phase, helping properties adapt to new business processes and tools.

Stakeholder Engagement & Change Management:

• Act as a trusted advisor to property revenue teams and deployment teams.
• Communicate complex system concepts in clear, actionable terms.
• Collaboration across other SMEs (including Operations, Reservations, Group, Sales, Events, Finance, and IT) is essential.
• Gather feedback from early adopters and share insights on improving future workshops and deployment processes.
• Foster a collaborative, supportive learning environment.

Materials & Continuous Improvement:

• Utilize and continuously refine workshop facilitation materials, participant guides, and job aids.  
• Stay current on ACRS and One Yield Evolution enhancements, revenue management trends, and training methodologies.
• Contribute to the development of new learning content and process documentation.

Other:

• Perform other duties as needed.

CANDIDATE PROFILE

Technical & Functional Expertise

• Deep understanding of Marriott’s current reservations and revenue management systems and processes, Marriott Bonvoy Loyalty Program, reservations system and processes, including EMPOWER ResApp. 
• Deep knowledge of current Opera PMS, Sales & Catering (including CI/TY and SFAWeb/GPO).
• Ability to quickly learn and build expertise in the new systems and processes that create the entire end-to-end experience for Revenue Management associates, including ACRS, One Yield Evolution, Opera Cloud PMS and OSEM. 
• Ability to interpret commercial and operational requirements and translate them into system workflows.

Operational & Business Acumen

• Strong knowledge of revenue management, sales, events, catering, rooms operations and commercial processes within hotels.

Change Leadership & Stakeholder Engagement

• Ability to support hotels and commercial teams through complex system and process changes.
• Skilled in training, stakeholder communication, and change enablement strategies.
• Strong influencing skills with ability to align cross functional teams across disciplines.

Problem‑Solving & Decision‑Making

• Analytical thinker with strong root cause analysis skills and structured risk mitigation approach.
• Comfortable operating in fast paced, ambiguous environments.
• Strong judgment to prioritize effectively and manage competing demands.

Collaboration & Cross‑Functional Partnership

• Ability to build strong relationships with continent discipline teams and hotel teams. 
• Collaborative mindset focused on shared outcomes and continuous improvement.

Communication & Facilitation

• Exceptional verbal, written, and presentation skills tailored to both operational and executive audiences.
• Ability to simplify complex concepts and provide clear direction during implementation and support phases.
• Confident facilitator of workshops, discussions, and rapid problem-solving sessions.

Adaptability & Resilience

• Effective in dynamic deployment environments with competing priorities.
• Resilient under pressure, maintaining a positive, proactive approach.
• Strong sense of ownership and drive for operational excellence.

REQUIRED QUALIFICATIONS

• 7+ years of progressive experience in revenue management, with at least 3 years in a leadership or SME role.
• Demonstrated experience designing and delivering training or workshops to adult learners.
• Deep knowledge of existing CRS, RMS, PMS, S&C, and other operational systems.
• Strong analytical, organizational, and communication skills.
• Ability to travel as needed for workshop delivery.

Preferred Skills & Attributes

• Experience with large-scale system deployments or property conversions.
• Experience in adult learning, instructional design, or facilitation.
• Change management or project management credentials.
• Collaborative, adaptable, and solutions-oriented mindset.

Tools & Resources Used

• MARSHA/ACRS
• One Yield/One Yield Evolution
• Opera PMS v5.6/Opera Cloud PMS
• CI/TY / SFAWeb/GPO / Opera S&C
• EMPOWER ResApp
• JIRA
• ServiceNow/Power of M ticketing for configuration support
• Product Catalog
• Land-It task management systems
• Workshop facilitation materials (slide decks, participant guides, activity sheets)