Total 3 human resources job vacancies in Information Technology category

Responsibilities

• Administrating Active Directory and Windows Update Services

• Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff. 

• Performing system recovery if needed.

• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

• Ensuring that the System runs according to contractual specifications after problem resolution.

• Providing advice on system / database performance monitoring and tuning.

• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

• Complete all Service Requested accordingly to SLA timeframe.

• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability. 

• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

• Coordinating system development tasks to include design, integration and formal testing on the Change Request.

• Overseeing all transitions into production on the Change Request.

• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

• Managing and document system configurations on the Change Request.

• Perform troubleshooting and resolve incident based on SLA.

• Generating the relevant administrative records and reports.

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.

• Minimum 3 to 5 years IT experience

• Past working experience in Cloud environment is an advantage

• Able to handle demanding service response and recovery turnaround

• Able to manage daily support tasks to meet stringent SLA requirements

• Preferably with Microsoft Certification and/or ITIL certification.

• Dynamic, customer oriented, experience working in a fast paced environment.

• Good Knowledge of following products will be advantageous:-Linux,Unix,Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack,Microsoft Windows 2016-2022

Licence no: 12C6060

Responsibilities

• To configure, implement and maintain all security platforms (E.g. Firewall, Intrusion Prevention, Web Application Firewalls, Web Proxies, DNSSEC)

• Perform assessment of Security Advisories and provide recommendations to the team

• Ensure that all security devices are configured in accordance network security best practices

• Perform periodic vulnerability testing and ensure the remediation of all findings

• Perform regular review of security logs to identify potential operational/security issues

• Perform regular patching of security devices to ensure that devices firmware are kept up to date

• Ensure that all incidents are resolved within the required SLA

• Ensure that all Service Requests are completed within the required SLA

• Ensure that Work Instructions are in place and kept up-to-date for the delivery of all operational tasks

• Continuously review and improve Operations Efficiency (E.g. improving operational efficiency through automation)

• Generates routine reports in the required format

• Secure users and servers internet access

• To support and implement new initiatives

Requirements

• Diploma/Degree in Engineering or IT / Bachelor Degree in Computer with 5 years' experience and knowledge in Enterprise IT 

• Holding professional certificate are preferable: CISSP, CISCO CCIE, PCNSE and ITILv4

• Extensive technical know-how of network security devices (E.g. Firewall, Intrusion Prevention, Web Application Firewalls, Web Proxies, DNSSEC)

• Hands-on experience in at least 2 of the security devices (E.g. Firewall, Intrusion Prevention, Web Application Firewalls, Web Proxies, DNSSEC)

• Strong knowledge with Web proxy and CCNP is a must, or either in network automation tools like experience in working with automation tools (E.g. ansible), monitoring & observability and logging systems (E.g. ELK)

• Strong technical skills in areas of systems engineering, systems administration, networking, and security

• Strong problem-solving skills and be able to troubleshoot and resolve complex issues quickly

Licence no: 12C6060

• Responsible and honest
• Arrange daily stock and order the goods
• Arrange staff take turn to apply rest days
• Have ideas to solve shortage of manpower matter
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Prepare and submit performance reports
• Hire and train new employees
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
• Proven experience as supervisor or relevant role
• Familiarity with company policies and legal guidelines of the field
• Excellent communication and interpersonal skills
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
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