Total 162 human resources job vacancies in Information Technology category

Amazon Web Services is a fast paced technology company and a leader in the world of Data Centers. We are looking for proven Data Center Technology Managers with experience in people management, strong technical understanding and the drive and vision to take Amazon.com Data Center Operations to the next level. The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. The successful candidate works in a non-shift role while having experience managing staff on a 7/24 rotating shift, Problem Change & Incident Management, creating & tracking expenditure, devising and implementing improvements, mentoring people in all levels, supporting Infrastructure projects and proposing technical solutions.

Key job responsibilities

- Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management. - Ensuring effective and efficient management of day to day 24x7 Datacenter Operations. - Manage/Improve the workflows and throughput for data Centers Operations. - Become a subject master in Data Center Operations. - Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s). - Play a key part in innovation and driving automation within Data Center Operations. - Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience. - Management of large scale events in the Datacenter(s). - Part of an on-call rotation for Datacenter Issue escalations. - Vendor management/monitoring vendor performance. - Ensuring his/her Data Center is compliant with all relevant security policies and procedures.

A day in the life

The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space.

Basic qualifications

• Bachelor's degree, or 4+ years of direct people management, including performance management and employee development experience
• Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux OS and network troubleshooting and experience that includes strong analytical skills, attention to detail, and effective communication abilities
• In-depth knowledge and experience of change / incident management.
• Experience working with customers with a passion for delivering exceptional service, or experience in web security and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks

Preferred qualifications

• Experience working in large-scale networking environments
• Experience in networking, storage systems, operating systems and hands-on systems engineering
• Data Center related certification - CDCP/S/E, CDCMP/TP is an added advantage

Position
Our client is seeking an accomplished and strategic Head of Human Resources to lead the full spectrum of HR functions across their network of community care homes, while supporting the organisation’s expansion agenda, including the planned launch of additional facilities in the next four years.

The role requires deep expertise in HR strategy and policy formulation, talent acquisition and retention, compensation and benefits, performance management and incentive design, employment law compliance, employee relations, and talent development within the healthcare or long-term care sector. Reporting directly to the CEO, the incumbent will act as a key HR Business Partner to the senior leadership team, providing strategic counsel and driving HR initiatives that support organisational growth, operational excellence, and workforce effectiveness.

Strategic HR Leadership:

Provide leadership and direction for HR functions across the community care homes network, ensuring consistency in practices and alignment with organisational objectives.

Contribute to workforce planning and recruitment strategies in preparation for new community care facilities opening in the next four years.

Stay aligned with Ministry of Health (MOH), Agency for Integrated Care (AIC) initiatives and evolving priorities within the healthcare and long-term care sector.

Talent Acquisition & Retention:

Drive full-cycle recruitment strategies to attract, develop, and retain clinical and non-clinical talent across all facilities.

Develop talent pipelines in collaboration with nursing schools, training institutions and sector partnerships.

Implement staff engagement and retention initiatives to promote employee satisfaction and reduce turnover.

Compliance & Regulatory Management:

Oversee HR audits, regulatory surveys to ensure compliance with Ministry of Health (MOH) regulations, and manage regulatory reporting requirements to relevant authorities, including the Agency for Integrated Care (AIC).

Ensure adherence to Employment Act, CPF, and Ministry of Manpower (MOM) regulations.

Lead or support investigations, grievance handling, and disciplinary actions in accordance with legal and ethical guidelines.

Compensation & Benefits:

Lead the review and enhancement of compensation and benefits structures to ensure internal parity, market competitiveness, and alignment with organisational goals.

Conduct periodic benchmarking and salary reviews based on sector standards and MOH guidance.

Oversee employee benefits administration, including insurance, leave schemes, and welfare programmes, ensuring compliance with MOM requirements.

Use employee feedback and industry insights to evolve the organisation’s total rewards strategy.

Enterprise Performance Management and Incentive Framework:

Develop and implement robust performance management framework aligned with organizational strategy and goals.

Design competitive short and long term retention schemes aligned with performance outcomes and sustainability.

Embed high performance culture and align talent strategy and rewards with organizational growth and objectives.

Policy Development & Training:

Promote a culture of continuous learning by leading training programmes in compliance, workplace conduct and staff development.

Champion initiatives related to staff well-being.

HR Metrics & Reporting:

Track and analyse HR performance indicators such as headcount, turnover and absenteeism.

Provide regular dashboards and HR insights to senior leadership for strategic decision-making.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).

Minimum of 5-7 years of HR experience, preferably in healthcare or long-term care settings.

Proven ability to manage or support HR functions across multiple locations.

Strong knowledge of Singapore Employment Act, especially in healthcare environments.

Excellent interpersonal, organizational, and conflict-resolution skills.

Willingness to travel regularly to the various community care homes across Singapore.

The selected candidate can look forward to a competitive remuneration package consisting of basic salary, 13th month AWS and variable/performance bonuses.

Interested and suitably qualified applicants, please apply here or email to:-

jerry.loo@recruit-inc.com

Reg No: R1550439

EA Licence No: 14C7334

We regret that only shortlisted candidates will be notified.

Responsibilities

Team Leadership & Development:

• Lead, mentor, and manage a team of software developers, fostering a culture of collaboration, innovation, and continuous improvement.

• Conduct performance reviews, provide constructive feedback, and create individual development plans.

• Recruit, onboard, and retain top software development talent.

• Stay up-to-date with emerging technologies and industry best practices.

• Recommend and implement technology solutions that improve processes and efficiency.

• Guide development teams in adopting new tools and technologies

Project Management:

• Plan, execute, and oversee software development projects, ensuring alignment with company objectives and deadlines.

• Define project scope, prioritize tasks, allocate resources, and manage risks.

• Monitor progress and performance metrics to ensure timely and high-quality delivery.

Technical Oversight:

• Establish coding standards, development practices, and ensure adherence to best practices.

• Provide guidance on software architecture, design, and technical decision-making.

• Stay updated on emerging technologies and recommend their adoption when beneficial.

• Troubleshoot and resolve complex technical issues as they arise.

Stakeholder Collaboration:

• Act as the primary liaison between the development team and other departments, including product management, design, and operations.

• Translate business requirements into technical specifications and ensure alignment throughout the project lifecycle.

• Manage and communicate project timelines, progress, and potential roadblocks to stakeholders.

Process Improvement:

• Evaluate and enhance development workflows to improve efficiency and quality.

• Implement tools and methodologies that support agile, DevOps, or other development frameworks.

Architecture Design and Development:

• Design and document scalable, maintainable, and efficient software architectures.

• Create high-level product specifications and system designs.

• Oversee code reviews to ensure adherence to architectural standards and guidelines.

• Establish best practices for coding, testing, and software deployment.

Requirements

• Knowledge in Computer Science, Software Engineering, or a related field.

• 5+ years of software development experience, with at least 2 years in a leadership or management role.

• Proven experience as a Software Architect or similar role in software development. 

• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.

• Strong understanding of software development methodologies, such as Agile or Scrum.

• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.

• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).

• Knowledge of machine learning, data engineering, or AI technologies.

• Experience in front-end frameworks (React, Angular, or VueJS).

• Understanding of database management systems (SQL and NoSQL etc.).

• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.

• Proficiency in relevant programming languages (e.g., Python, Java, JavaScript, .Net) and frameworks.

• Strong understanding of software development methodologies, such as Agile or Scrum.

• Familiarity with cloud platforms, CI/CD pipelines, and version control systems.

• Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and microservices architecture.

• Familiarity with DevOps practices and tools (e.g., CI/CD pipelines, Docker, Kubernetes).

• Knowledge of machine learning, data engineering, or AI technologies.

• Experience in front-end frameworks (React, Angular, or Vue.js).

• Understanding of database management systems (SQL and NoSQL etc).

• Certifications in cloud technologies (AWS Certified Solutions Architect, etc.) will be preferred.

• Experience managing cross-functional teams and collaborating across departments.

Licence no : 12C6060

Responsibilities

• Design and implement Windows Server 2019/2016 configurations including Windows Domain Administration and Microsoft Failover Clustering to ensure high availability and performance
• Develop and maintain Windows RDS Architecture to support remote desktop services effectively
• Apply Group Policy Objects (GPO) and perform OS hardening to enhance system security and compliance
• Execute OS patching and upgrading to maintain system stability and security
• Configure, upgrade, harden, and administer Microsoft SQL Server 2019/2016/2017 to optimize database performance and security
• Deploy and maintain Linux-based Virtual Appliances and Ubuntu OS to support diverse operating environments
• Configure and manage Commvault backup jobs to ensure reliable data protection and recovery
• Design and implement network and network security solutions to safeguard ICT infrastructure
• Apply system security concepts including SSL certificate management to protect data integrity and privacy
• Perform preventive maintenance tasks to minimize system downtime and extend hardware lifespan
• Respond promptly to system faults on-site 24/7 and communicate effectively with users to resolve issues
• Conduct hands-on management of virtual machines (VMs) in the datacenter to ensure operational continuity
• Analyze system requirements and propose architecture and solutions that align with business needs
• Develop and maintain comprehensive system documentation to support operational transparency and knowledge sharing

Preferred competencies and qualifications

• Minimum 1–3 years of hands-on experience in system engineering roles
• Proficiency in the following skills: Windows Server configuration, Windows Domain Administration, Microsoft Failover Clustering, Windows RDS Architecture, GPO, OS hardening, OS patching/upgrading, Microsoft SQL Server configuration and administration

Other Information

• Work schedule: 5-day week
• Work location: AMK

Maestro HR
damien lee tian hong
R1106726
16C8462

·       Analyse, develop, enhance, debug, support,maintain, test applications

·       The primary work comprises of requirementanalysis, mapping design, technical specification, programming, code review,job scheduling, perform unit test and SIT, support UAT, deploy to production,post implementation support, and technical documentation.

Requirements:

1.      You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

2.      Manager (ADM) in all relevant technical/functional flows, end-to-end, within the project.

3.      You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

Essential:

• Commitment.
• Minimum 3 years of working experience in application testing, development and delivery.
• Minimum 6 years of functional experience in AML transaction monitoring applications, specifically in Actimize preferred.
• Good understanding and experience in Software Development Life Cycle (SDLC).
• Ability to work in a fast-paced, team-oriented environment. Ownership and ability to question and understand processes.
• A strong & assertive communicator in speaking & writing Analytical mindset and good problem solving skills.

Good to have:

• Experience in working in vendor environment.
• Experience in data mapping.
• Vendor background in Actimize specifically in RCM/ActOne, UDM, SAM

Key Domain/ Technical Skills:

• Experience with Oracle PL/SQL, Oracle SQL.
• Good to have: Batch Scripting, Control M, DevOps.
• Database (Ability to use and understand for the purpose of analysis and design an investigation)

·        Analyse Requirements and form solutions for the application.

·        Works with external application/user teams on E2E executions.

1.Writing scalable, robust, testable, efficient and easily maintainable code

2.Translating software requirements into stable, working, high performancesoftware

3.Ensure that software packages and programs are well documented and hasreasonable test coverage

4.Collaborate closely with other internal technical teams/business users ininvestigating, testing and deployments

5.Responsible for handling Release Management, raising Change Requests andscheduling for the implementation of fixes and enhancements.

6.Root cause analysis, management communication and client relationshipmanagement in partnership with Infrastructure Service Support team members.

7.Ensures all production changes are made in accordance with life-cyclemethodology and risk guidelines

8.Application Support, Deployment of Release, patches & fixes on Platform

9.Analyze application performance, perform tuning and ensure high availability& stability of the platform.

10.Stand as alternate Tech Lead when the Tech Lead of his squad is not available.

11.Design and develop RESTful / gRPC APIs and ensure backward compatibility andversioning strategies
12. Leverage Go concurrency patterns (goroutines, channels, context) to buildhigh-throughput and resilient services
13. Implement observability (logging, metrics, tracing) using tools such asOpenTelemetry, Prometheus, or Grafana
14. Work with distributed systems, including caching (e.g., Redis), messaging(e.g., Kafka), and database optimization
15. Participate in code reviews, enforce coding standards, and mentor juniordevelopers
16. Ensure security best practices (authentication, authorization, dataprotection) are implemented in services

Regret to inform you that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

• Work Location - Central Region
• Working Hours - Mon to Thurs: 8.30am - 6pm, Fri: 8.30am - 5.30pm
• Monthly Salary - up to $2900
• Govt Agency, 12 months contract

Job Scope:

• Maintain and update the youth leader database, ensuring accuracy and completeness of records
• Track and consolidate youth engagement data across multiple platforms
• Manage a centralised calendar of programmes and coordinate invitations to youth leaders
• Liaise with programme owners and stakeholders to match suitable participants to initiatives
• Support onboarding of new youth leaders and facilitate communications across agencies
• Provide administrative and operational support for programmes and ad-hoc projects

Requirements:

• Strong attention to detail and accuracy in data management
• Excellent organisational and time management skill
• Proficiency in database management systems and calendar management tools

Interested candidates, kindly email your resume to: zuli.ng@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Software Development Manager

Responsibilities:

• Oversees the planning and execution of systems projects, including budgeting, hiring, sourcing of partners, vendors, and contractors
• Manage software projects within constraints of scope, quality, time, and cost to deliver specified requirements and meet customer expectations
• Develop and manages the work plan with the software engineering team to ensure work assignment is effective, progress is tracked, and project can be completed on time and within budget
• Manage cross-functional teams
• Monitor and track software development progress and provide status updates
• Manage customer relations
• Manage and align partners, vendors, and sub-contractors to project goal
• Motivate team members and resolve conflicts to ensure productive work environment.
• Train and mentor software developers
• Manage the software development life cycle from requirements, design, development, testing, release, training, and documentation

Qualifications:

• Degree in Computer Science, Software Engineering, or equivalent
• Good interpersonal and communication skills
• Proven experience in systems software development
• 5+ years of experience in IT project leadership and have gone through one complete SDLC cycle in a large-scale systems development.
• Certification in Project Management (such as PMP, CITPM)
• Good understanding in software development methodologies, tools, workflow, and artefacts
• Good understanding and experience in Contracts Management.
• Experience in coordinating teams in multiple locations/ countries/ time zone for project delivery will be advantageous
• Experience in security aspects in software systems
• Certified Scrum Master / Certification in Agile Project Management
• Managed at least two implementations as Scrum Master using Agile Project Management Methodology

Interested candidates, please send your CVs on as@tg-hr.com
Regret to inform that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275

The Subsea Engineering team, sitting within the GSF team, consists of subject matter experts spanning all areas of subsea network engineering and owns the planning, contracting, build and operation of the AWS subsea backbone globally. We are looking for a Technical Business Developer with proven experience in the subsea telecoms space, strong sense of ownership and passion for defining and driving large cross-functional programs. The candidate should be self-driven, have the ability to learn quickly and influence decision-making across organizations. In this position, you will work closely with various Amazon business units to gather, refine and drive program goals. You will have the opportunity to implement new processes and procedures driving continuous improvement while interacting with a broad range of stakeholders across Amazon.

At Amazon, we set a high bar, so expect to be challenged on the scope and scale of the problems we tackle. We are moving fast, using the latest technologies, and transforming the way we deliver global connectivity.

Key job responsibilities

In this position, the candidate will work closely with a wide variety of internal and external stakeholders to develop and deliver submarine cable projects across the globe. The candidate should be able to represent and lead for Amazon in deployment and operational meetings, coordinate complex projects spanning several geographies and deliver the project to our high standards. You will have deep knowledge of how to construct subsea amplified fibre-based networks specifically including experience in route survey, route engineering, and marine operations.

Specific knowledge of Submarine Line Termination Equipment specification and deployment is also desirable but not essential for this role.

A day in the life

The Subsea Engineering team is responsible for all aspects of submarine network deployment, operation, upgrades and management within AWS. We own the technology roadmap and standards for submarine cable, optical fiber, installation methods, procurement of the optical equipment, RSPC and associated operational models and security postures. We define the contractual framework for all required elements adding capacity that supports the AWS Backbone Network for our customers. The team works closely with the Regional Business Development teams to deliver submarine capacity to a global standard, enabling economic and scalable consistency for all our customers.

Our projects are multi year in duration, requiring careful planning, disciplined execution and with a growing program, constant invention and simplification. We work with internal and external stakeholders and partners, driving projects to meet our goals and timelines. We ensure that the delivery of the projects meet our high standards and specifications. When faced with an issue or delay, we invent to solve for the roadblock alerting our customers along the way. Communications are crisp, timely and always advise a path forward. We learn from each other, ensuring global consistency.

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.

Basic Qualifications

- Bachelor's degree or above in engineering or equivalent, or experience from a technical internship
- 5+ years of technical engineering experience
- Direct knowledge and experience in the subsea telecoms cable industry

Preferred Qualifications

- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Marine survey, cable route engineering and cable installation experience

Responsibilities

• Data Network systems management and troubleshooting (e.g., performance, problem, change and capacity monitoring).

• Bandwidth management and protocol prioritisation on circuit.

• Work with carriers and other circuit providers to implement new or upgraded data communications networks. 

• Perform data network disaster back-up and recovery including data network contingency planning. 

• Work with carriers and other circuit providers to perform any operations activities including fault/problem management 

• Provide network services to MAC requests of workstation/users.

• Manage router/switch configurations and access list, firewalls, IP addresses and related services (i.e., DNS/DHCP).

• Perform asset management including hardware, software licenses and lines.

• Manage and co-ordinate physical (e.g., equipment) and logical (e.g., IP address changes and management to ensure no duplicates, etc.) installs, moves, adds and changes. 

• Monitor and provide alert on abnormalities found in logs.

• Update details changes onto relevant operation documentation.

• Perform network switching and providing status report.

• Perform network optimisation to ensure network resources are used optimally. 

Requirements

• Diploma or Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or a related field.

• Minimum 3 years of hands-on experience supporting enterprise network and security environments, including: 

  • HPE Aruba Networks (switches, access points, gateways, ClearPass Network Access Control) 

  • Palo Alto Networks (software and hardware firewalls, including Panorama) 

  • Check Point firewalls 

  • BeyondTrust

  • EfficientIP (DNS, DHCP, IP Address Management)

• Rotational standby support is required.

Licence no: 12C6060

Technical Specialist – Certificate Lifecycle Management (CLX) Project

• Support technical implementation of Certificate Manager (CLX) in UAT and Production environments
• Configure and validate CLX capabilities including Agentless Discovery of TLS certificates across Linux and Windows platforms

Assist in integration with Bank's systems: MCA (Microsoft Certificate Authority), PWV (CyberArk PAM), Helix (ITSM)

• Develop scripts and automation for certificate deployment and validation
• Perform troubleshooting during discovery and renewal phases; ensure compliance with security and operational standards
• Prepare technical documentation, SOPs, and knowledge transfer materials for BAU teams

Mainframe zOS system programmer / administrator for

• Mainframe CICS and MQ
• Mainframe zSeries hardware
• Mainframe zOS operating system
• Mainframe IBM and 3rd Party Vendor System Software
• Mainframe storage area network
• Mainframe attached disk storage system
• Mainframe attached tape storage system

Role and Responsibility includes :

• Create and maintain Host Platform technology strategy, architecture and roadmap
• Provide Host Platform infrastructure initiatives project management
• Design, install, configure and deploy UOB host infrastructure and solution
• Provide Host Platform project and L3 support
• Plan and manage Host Platform upkeep and change schedule
• Deploy Host Platform upkeep and change
• Manage risks and controls, provide audit support, perform RCSA for Host Platform

Responsibilities:

• The responsibilities of the Support Engineer are as follows: Contribute to the handling and resolution of incidents.
• Contribute to the support of the RUN N2/N3 team and to the resolution of incidents/problems related to production.
• Contribute to the analysis of incidents by the IT RUN team, and recommend the actions to be implemented depending on the incident reported.
• Contribute to the implementation of developments to resolve the incident.
• Contributing to the unit tests and writing the documentation relating to the changes made before going into production. Contribute to the respect of commitments/SLA's
• Contribute to the respect of commitments in terms of deadlines and quality of provided work.
• Assist the RUN teams in production
• •Contribute to the validation of deliverables / procedures for the RUN/PROJECT team during deployment.
• Assist the RUN team with requests for training/technical consultation.
• Provide training for the RUN teams
• Contribute to network improvements and carry out the regression tests.
• Ensure on-call duty according to the schedule and respond to intervention needs outside working hours.
• Help to draw up on-call schedules
• Respond and deal with incidents outside working hours.

Key Requirements:

• Bachelor’s Degree in computer Science or equivalent studies/ experiences

• Minimum of 3 years of professional experience in Payment domain

• Good skills in development and coding (PL/SQL, C,C++,Java, HTML, Phyton, Oracle Data Base….)

• Hands-on experience in incident management

• Proven results-oriented person with focus on delivery

• Excellent communication and inter-personal skills to manage functional and technical stakeholders across multiple business units

• Ability to work under high pressure and provide clarity in confusion situations

• Location Singapore

Regret to inform you that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Responsibilities

• Analyse, design, develop, implement, and provide post-production support for Android mobile applications.

• Translate UI/UX designs and wireframes into high-quality, scalable code.

• Design, build, and maintain high-performance, reusable, and reliable Android applications.

• Ensure optimal application performance, quality, and responsiveness.

• Identify performance bottlenecks, troubleshoot issues, and fix defects.

• Maintain code quality, organization, documentation, and test automation.

• Support deployment, release, and post-release activities in production environments.

• Collaborate closely with backend, QA, and business teams in an agile delivery model.

Requirements

• Diploma, Polytechnic, or bachelor’s degree in computer science, Engineering, or related field

• 3–5 years of relevant Android development experience

• Strong understanding of Android UI/UX standards and Material Design

• Experience working in Agile / Scrum environments

• Strong communication skills and ability to work in a collaborative team

• Proactive mindset with strong ownership, quality focus, and adaptability

Mandatory

• Android mobile development using Kotlin and/or Java

• Strong understanding of Android SDK, app lifecycle, and multiple Android versions

• Experience integrating RESTful APIs

• Experience with offline storage, threading, and performance tuning

• Proficient in Git / SVN version control

• SQL and database interaction experience

Licence no: 12C6060

Responsibilities

• Administrating Active Directory and Windows Update Services

• Manage and maintain all Active Directory objects, DNS records and Group Policies, handling requests for creation and removal of related items

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff. 

• Performing system recovery if needed.

• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

• Ensuring that the System runs according to contractual specifications after problem resolution.

• Providing advice on system / database performance monitoring and tuning.

• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

• Complete all Service Requested accordingly to SLA timeframe.

• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability. 

• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

• Coordinating system development tasks to include design, integration and formal testing on the Change Request.

• Overseeing all transitions into production on the Change Request.

• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

• Managing and document system configurations on the Change Request.

• Perform troubleshooting and resolve incident based on SLA.

• Generating the relevant administrative records and reports.

Requirements

• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.

• Minimum 3 to 5 years IT experience

• Past working experience in Cloud environment is an advantage

• Able to handle demanding service response and recovery turnaround

• Able to manage daily support tasks to meet stringent SLA requirements

• Preferably with Microsoft Certification and/or ITIL certification.

• Dynamic, customer oriented, experience working in a fast paced environment.

• Good Knowledge of following products will be advantageous:-Linux,Unix,Active Directory/DNS/GPO, ADFS, Microsoft Azure Stack,Microsoft Windows 2016-2022

Licence no: 12C6060