Total 10 job vacancies by Informa Group Plc.

Assistnat Operations Manager is responsible for the professional operational delivery of their allocated physical, digital and hybrid events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year.

 Principal Duties and Responsibilities

• Be the key point of contact for the show teams in all matters on your allocated shows, internal and external
• Accountability for setting, regular forecasting & achieving operational show budgets for allocated events
• Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks
• Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events
• Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
• Implementation of internal and external Service Level Agreements on all allocated events
• Oversee production and delivery of the show exhibitor manual
• Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors
• Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience
• Compile post event reports and KPI analysis
• Be the key liaison in Philippines with the relevant venues to ensure we adhere to the correct protocol, and deliver our events on time
• Be a key partner with local suppliers and venues
• Perform any other duties commensurate with the grade and level of responsibility

MAIN DUTIES:

• Be responsible for managing international sales activities to meet or exceed regional and event targets.
• Identify clients’ needs, maintain the relationship (mostly with senior positions) & increase the revenue with existing clients, deal with day-to-day clients’ requirements
• Search and evaluate new prospects, build up exhibitor database, market research and develop relationships with potential clients in order to expand the customer network and company’s market share in local industry
• Develop sales plans to do up-selling through sponsorship, advertising or integrated packages
• Maintain good relationship with related Thailand & International organisations, develop brand awareness and industry specific knowledge, including competitor events, keep up to date & analyse competitors’ activities
• Closely coordinate with the offices worldwide within network in managing exhibitions, agents for prospects, customer services
• Analyse the show’s success and prepare reports, monitor after-sales services, compile and analyse sales figures for regional sales reports
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system, being in charge of exhibitors’ payment follow up.
• Develop the brand and industry specific knowledge, including competitor events
• Directly report to and assist Deputy Event Director in various matters of sales and event management
• Perform additional responsibilities as assigned.

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 10th April 2026. 

What you'll be doing:

• Taking ownership of customer queries received via phone, email, live chat and in person through to resolution in line with policies/procedures, KPI’s and Customer First training best practice.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of problem, selecting, and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals (where they exist) and suggest new content or amendments to the relevant team to improve customer satisfaction, increase productivity or reduce costs.
• Creating and updating Standard Operating Procedures (SOP) or suggesting amendments to relevant teams.
• Playing an active role in the achievement of department goals by assisting with all types of work across the department as needed and assisting with training if appropriate.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• In addition to the above, this role may also be required to help on projects and workload as determined by business needs and the Manager.

This role is based in our 428 Ari Hills Building office.

Role Overview

The Operations Manager is responsible for overseeing the planning, logistics, and execution of exhibitions. This role requires strong organizational skills, strategic planning, and leadership capabilities to ensure smooth operations and exceptional event experiences. The Operations Manager will collaborate with various departments, vendors, and clients to manage timelines, budgets, and ensure high-quality service delivery.

Key Responsibilities

1. Operations Planning & Execution

• Plan and execute end-to-end exhibition operations, including setup and teardown.
• Coordinate with internal teams to ensure smooth delivery.
• Manage venue and onsite operations, ensuring quality and resolving issues.

2. Vendor & Supplier Management

• Source, negotiate, and manage vendors (construction, utilities, logistics, AV, security, cleaning, etc.).
• Ensure timely delivery, cost control, and compliance with quality and safety standards.
• Oversee venue setup, stand construction, utilities, logistics, and onsite operations.

3. Budget & Financial Management

• Manage event budgets, monitor expenses, and ensure cost efficiency.
• Work with finance on reporting and post-event cost analysis.

4. Client Relations

• Serve as the main client contact throughout planning and execution.
• Ensure high client satisfaction and build long-term relationships.

5. Health, Safety & Sustainability

• Ensure compliance with health, safety, and sustainability standards.
• Prepare risk assessments, contingency plans, and required reports.

The role will be responsible for driving adoption, retention, and expansion of T&F’s OA solutions across higher education institutions. Acting as a trusted advisor and key point of contact for new/ exisitng accounts, this role ensures customers achieve maximum value from T&F products and services and continue to use them.

You will collaborate closely with faculty, librarians, deans and research offices, as well as relevant internal stakeholders to deliver seamless onboarding, retention and renewal. By combining consultative engagement with data-driven insights and competition analysis you will support commercial colleagues and further help institutions realize ROI. In the process the role will foster long-term partnerships and multi-year deals and identify opportunities for upselling and expansion.

This role will be pan India coverage, with a focus on key target institutions, with extensive travel to universities and research institutions.

• Serve as the primary liaison for key accounts, building strong relationships with institutional stakeholders including librarians, KOLS, and researchers, through proactive engagement and relationship-building
• Develop and lead tailored customer success plans, including onboarding, retainer & renewal strategies in collaboration with Editorial and Sales team
• Position T&F as a key academic research partner with identified institutions
• Identify upselling and cross-selling opportunities using metrics and value based approach
• Partner with internal teams (Sales, Product, Marketing), conduct competitor and market analysis to inform regional strategy and identify growth opportunities
• Coordinate with the wider community including funders, key stakeholders engagement & networking events
• Support Open Access initiatives and position Taylor & Francis as a leader in scholarly communications within the region
• Cultivate contacts in government, think tanks etc to influence policy
• Support compliance with institutional processes, audits, and reporting requirements
• Contribute to continuous improvement by sharing customer feedback with product development teams as well as competition activity

This role is based in our Menara Skymind office.

Position Overview

We are seeking a detail-oriented Data Governance Analyst to join Omdia's Data Architecture & Engineering team, supporting the implementation and maintenance of data governance standards across our market research and industry analysis data. This role offers an excellent opportunity to contribute to Omdia's data centralization initiative while developing expertise in enterprise data governance.

Key Responsibilities

Data Governance Implementation

• Support the implementation of data governance frameworks and best practices across Omdia's market data sources
• Assist in developing and maintaining data taxonomy standards, ensuring consistency across research content workflows
• Contribute to data quality monitoring processes, identifying issues and supporting remediation efforts
• Help establish and document data lineage tracking for critical market research datasets

Data Quality & Standards

• Perform regular data quality assessments across market and industry data sources
• Document data governance procedures, standards, and best practices for team and stakeholder reference
• Support metadata management initiatives, ensuring accurate and comprehensive data documentation
• Assist in the development of data stewardship protocols and compliance monitoring

Analysis & Reporting

• Analyze data governance metrics and prepare regular reports on data quality, compliance, and governance maturity
• Support stakeholder requests for data lineage, quality assessments, and governance documentation
• Contribute to the evaluation of new data sources and their integration into existing governance frameworks
• Assist in vendor data assessment and compliance verification processes

Collaboration & Support

• Work closely with Data Governance Manager and Data Management Analyst to deliver team objectives
• Collaborate with research teams to understand data requirements and governance needs
• Support training initiatives to promote data governance awareness across the organization
• Participate in cross-functional projects related to data platform development and content workflow optimization

This role is based in our Ari Hills Office

The Sales position is responsible for revenue generation from new and existing customers. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business.

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets.

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sales information and customer requirements (via Salesforce) to the event Operations and Brand teams

 This role is based in our Ha Phan Building Office.

• Marketing Executive position is part of the VIETNAM JV GLOEX Portfolio. 

• Working with senior to prepare marketing plans within key objectives by identifying target audiences, objectives, promotional activities and desired outcomes of the marketing plan.

• Brain-storming and implementing detailed campaign for every targeted marketing activities and channels.
• Conducting market research and monitoring competitors’ activities subject to relevant projects to develop an accurate and effective marketing strategy.
• Generating and executing marketing campaigns across social media platforms such as Facebook, Website, YouTube, LinkedIn, etc.
• Producing creative content for all marketing material, copy, design brief, video brief, etc.
• Creating and working with graphic designers to produce materials of visual impact and in line with the projects’ concepts and requirements.
• Coordinating with third party to produce event’s photo and video productions.
• Working with partners to maintain powerful cross-functional promotion by negotiating barter deals.
• Generating reports frequently to evaluating and reviewing all marketing campaigns after every project by coordinating with other relevant teams (Marketing, Sales, Operations).
• Staying up to date on current marketing trends and contribute to team culture by sharing ideas to improve marketing campaigns and customer targeting.
• Carrying out other tasks assigned by the line manager.

This role is based in our Menara Jamsostek office

PT Pamerindo Indonesia is part of Informa Markets, a division of Informa plc. Informa Markets creates platforms for industries and specialist markets to trade, innovate and grow. Our portfolio is comprised of more than 550 international B2B events and brands in markets including Healthcare & Pharmaceuticals, Infrastructure, Construction & Real Estate, Fashion & Apparel, Hospitality, Food & Beverage, and Health & Nutrition, among others. We provide customers and partners around the globe with opportunities to engage, experience, and do business through face-to-face exhibitions, specialist digital content, and actionable data solutions.

The Sales Operations Executive will primarily support a Sales team, who could be selling multiple brands/products across regions. The role will drive consistency and quality in the Sales teams and act as a key link between the Sales function and the events team. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, and data management /entry support. As the Sales teams develop, the role will also become involved in campaign management and informing the CRM team of priorities for future development of our new Salesforce system to then act as a key testing group.

They may also on occasion be required to support the Event team with administrative duties.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales Administration & Team Support
• Oversight of budgets, maintaining accurate financial data for responsible brand(s)
• Oversight of sponsorship inventory both in the office and on show site
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual and be the point of contact for any queries
• Where required, support Event team in organization of sales events e.g. lunch and learns
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and stand sharing forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries
• Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
• Support Sales team training in new Salesforce.com features
• Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis
• Perform Salesforce.com (CRM) reporting and ad-hoc reports as requested
• Support Sales team with proactive insight and trend analysis
• Support to Sales Leadership and CRM team to set up, assign and manage campaigns
• Manage the gathering of member lists / data for campaigns and QA
• Support the Sales team to maintain a hot list of leads; actively track competitive shows and/or publications to seek out new leads
• Act as liaison between Sales team and CRM team to gather regular informal system feedback

 This role is based in our Aril Hills Office

- Responsible for leading sales teams to reach sales targets. Sales managers are primarily tasked with training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.

- Revenue generation of specified amount assigned, through sales (booth, sponsorship/ advertisement and fully integrated packages) to potential and new customers across products and revenue streams within a business unit

- Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching

- Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs

- Maintain regular communications among team to monitor customer pipeline, tracking against revenue targets, confirming status of re-bookings and escalation of issues

- Deliver assigned Sales campaigns, against accounts, products and revenue target

- Development of brand and industry specific knowledge, including competitor events

- Collaboration with event and marketing teams to develop attraction campaigns

- Liaise with the Event Manager and Sales Operations with regards to available spots on the floor plan

- Maintain accurate and timely customer information and notes within Salesforce (CRM system)

- Capture and enter sales contract information into the CRM/ invoicing system

- Manage sales information and customer requirements (via Salesforce) to the Sales Operations and Event teams

- Support Finance in overdue payment collection, resolving bad debt customers and facilitating consistent commission payment process for agents with regular pay runs

- Perform additional responsibilities as assigned