We are seeking a Credit Officer to manage collections across a high-volume debtors ledger, ensuring timely cash flow, accurate reconciliation, and strong commercial outcomes.
This role offers the opportunity to take ownership of your ledger while working within a collaborative environment, maintaining high standards across collections, contract administration, and financial processes.
Role overview
The Senior Credit Officer is responsible for managing the day-to-day collection activities of their assigned ledger and the administration of all commercial contracts, ensuring they align with Talent’s world-class standards. This role offers an exciting opportunity for an experienced collections professional to focus on managing our extensive ledger in a collaborative team environment.
Credit Collections:
- Manage cash collections related to the debtors ledger, ensuring timely reconciliation of accounts and resolution of queries.
- Utilise technology and processes to improve collection efficiency and accuracy.
- Report regularly to the Credit Manager, providing insights into collection progress and account statuses.
- Cash allocations, RCTI reconciliations, bank reconciliations & general administration (Zendesk ticket assignment).
Detailed role description
Collection Activities
- Manage cash collections for the assigned ledger, consistently meeting or exceeding monthly targets.
- Cash receipting, cash allocations and bank reconciliations daily.
- Investigate and resolve account issues, particularly those with 60- and 90-day debt, escalating to account managers and general managers as needed.
- Handle all queries within agreed service level targets and ensure appropriate allocation and management of collections.
- Record all collection activities in financial systems and assist with weekly/monthly reporting and aged receivables analysis.
- Respond promptly and accurately to business requests, providing essential support to the organisation.
- Ad hoc reporting as required.
Continuous Improvement
Lead efforts to develop and continuously improve processes and systems, ensuring compliance with regulatory requirements.
Address complex issues related to business development, technological changes, and regulatory updates, while embodying organisational values.
