Total 4 job vacancies by METRO/MAKRO

This Talent Sourcing Specialist role will focus on the proactive sourcing of high quality professionals for key IT & Non - IT roles. In collaboration with the wider recruitment team, the role will support leveraging new channels in the market to identify, attract and assess critical talent for high growth business. In partnership with key stakeholders, this role will have ownership of the search strategy, proactive outreach and initial candidate assessment, ensuring the continued flow of high quality candidates through the process and the creation of a strong talent pipeline for future growth.

• Identifying high quality candidates to fill both IT and Non - IT roles.
• Partnering with internal hiring managers and recruiters to understand the role requirements, candidate profile and define the candidate identification strategy for each position.
• Sourcing active and passive candidates through direct channels, social media, internet sourcing, talent mapping and relationship building.
• Clearly articulating and sell the MGSC value proposition via candidate interaction, networking events, professional networks etc.
• Owning and managing the social media strategy to continually promote the MGSC brand
• Building talent pipelines to fill current and future roles through leveraging user groups, blogs and networking events.
• Generating candidate interest through creative marketing and social media messaging
• Providing an initial screen and high-level assessment of a candidate's knowledge, skills and abilities and overall fit with the role.
• Actively tracking, managing and reporting on candidate pipelines through the applicant tracking system
• Schedule & coordinate technical interviews with the BU Panels/heads
• Should be able to handle weekend and weekday drives

• Lead a regional HR Shared Services delivery team of 10+ members, providing day-to-day supervision, coaching, and mentoring to ensure high-quality and consistent service delivery.
• Manage and resolve complex employee inquiries received through multiple channels (e.g., ServiceNow, HR Portal), ensuring timely and compliant resolution aligned with SLAs.
• Oversee and ensure efficient administrative support for all HR processes, while maintaining adherence to SLAs and internal compliance standards.
• Monitor and manage transaction volumes, team workload, and case resolution metrics, sharing regular performance updates during HRSS service delivery meetings with stakeholders.
• Coordinate with internal HR teams and cross-functional departments to ensure seamless service delivery and support across all operational touchpoints.
• Ensure Standard Operating Procedures (SOPs) and process maps are consistently maintained, updated, and adhered to across all HR activities.
• Develop and track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the team in collaboration with HR and business leaders to drive operational efficiency.
• Prepare and present performance trend reports, highlighting key insights, service gaps, and recommendations for improvement to HR leadership.
• Conduct regular quality checks and audits to validate data accuracy, compliance, and adherence to standard processes.
• Provide ongoing support, feedback, and performance development to team members, fostering a culture of continuous improvement and accountability.
• Act as the primary point of contact for HR stakeholders, building and maintaining strong relationships to ensure transparency and alignment on expectations.
• Proactively manage and resolve escalations, ensuring compliance standards are met and trends are analyzed to identify root causes and implement preventive solutions.
• Contribute to and lead larger HR projects or initiatives as required, supporting transformation, technology implementation, or service optimization efforts.
• Drive consistency in ways of working, ensuring standardized processes are implemented and continuously improved across the HRSS team.

Here are the desired Skills and Experience…

• Experience, preferably in a HR Shared Services function supporting European Union
• Should have at least 4 years of experience leading/managing a team of at least 7-10 employees

• Considerable experience in a HR Shared Services or HR Operations function
• Proficiency in data entry and maintenance in HR systems like Oracle and SAP.
• Excellent communication skills with the ability to articulate at all levels
• Experience in performing quality review of completed personnel and organizational data change actions
• Strong experience of enabling tools including in depth knowledge of Microsoft products. Skilled in analysis and reports.
• Adaptability to new technologies and regional complexities
• Exceptional customer service and collaboration skills

• Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures
• Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines
• Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs)
• Respond to and resolve employee and manager inquiries using a case management tool, ensuring high-quality service and issue resolution
• Prepare and deliver standard HR correspondence for both internal stakeholders and external parties
• Collaborate with employees, line managers, and HR business partners to support HR operations across the EU region
• Work closely with the wider HR community, including Centers of Excellence (COEs), to ensure cohesive and consistent service delivery
• Proactively identify opportunities to improve processes and contribute to continuous improvement initiatives within HR Shared Services
• Support the HR Shared Services team on ad-hoc projects and initiatives as required

Here are the desired Skills and Experience…

• Experience, preferably in a HR Shared Services function supporting European Union
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
• Good IT skills, particularly MS Word, Excel, Outlook
• Fluent English - excellent verbal and written communication skills
• Strong administrative ability, managing a complex and varied workload.
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts

• Act as a Subject Matter Expert (SME) for HR operations, providing expert guidance on end-to-end HR processes (Hire to Retire) and ensuring adherence to defined service standards
• Conduct quality audits on transactions and cases processed by the HR team, identify process gaps or compliance issues, and drive corrective and preventive actions
• Lead the investigation and resolution of escalations from employees, managers, and HR stakeholders, ensuring timely, accurate, and empathetic responses aligned with policy and service expectations
• Take ownership of maintaining and updating Standard Operating Procedures (SOPs) for HR processes, ensuring documentation reflects the latest changes in policy, system, or compliance requirements
• Collaborate with Team Leads to analyze audit trends, identify recurring issues, and support training or process improvement efforts as needed.
• Liaise with Centers of Excellence (COEs), HR Business Partners, and Technology teams to resolve complex issues and align on process enhancements.
• Support the delivery of continuous improvement initiatives by identifying automation, standardization, or efficiency opportunities within HR operations.
• Create and share periodic quality and escalation reports, highlighting key metrics, trends, and risk areas for leadership visibility.
• Provide coaching and support to junior team members, promoting a culture of quality, accountability, and service excellence.
• Assist in managing ad-hoc projects, audits, and compliance checks related to HR Shared Services operations.

Here are the desired Skills and Experience…

• Experience, preferably in a HR Shared Services function supporting European Union
• Proven experience as a Subject Matter Expert (SME) or Quality Auditor within HR Shared Services, with a strong focus on compliance, accuracy, and service excellence
• Preference will be given to candidates with experience and knowledge on HRMS Platforms like SAP and/or Oracle Fusion
• Familiarity with Lean, Six Sigma, or similar continuous improvement methodologies
• Good IT skills, particularly MS Word, Excel, Outlook
• Fluent English - excellent verbal and written communication skills
• Strong administrative and organizational abilities, with the capability to manage a complex and varied workload efficiently
• Previous experience in a front facing customer service role and/or project experience is desirable
• Should be flexible to work in multiple shifts
• Strong interpersonal skills, can build effective relationships with internal and external stakeholders at all levels