Total 3 Health / Beauty / Fitness job vacancies

Job Responsibilities

1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.

2.Provide accurate information and solutions to customers in a professional and timely manner.

3.Investigate customer issues and coordinate with relevant departments to resolve them effectively.

4.Maintain accurate customer records and update information in the system.

5.Follow up on customer requests and ensure customer satisfaction.

6.Support order processing, quotations, and after-sales service activities.

7.Work closely with internal departments to ensure smooth service delivery.

8.Prepare customer service reports and perform administrative duties as assigned.

9.Assist in handling customer escalations and service recovery situations.

10.Perform any other ad hoc duties and assignments as assigned by Management.

Job Requirements

• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and prioritize work effectively.
• Excellent communication and active listening skills.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications and customer service systems.

Job Responsibilities:

• Ensure all project works are conducted in compliance to the Occupational Health & Safety Act.
• Responsible for all the requirements and documents required by Occupational Health & Safety Department.
• Has specific knowledge on OSH legislations, occupational risk assessment, preparation of safe operating procedure, monitoring the effectiveness of control measures, encouraging worker’s participation and continuously improving to ensure sustained compliance to OSH law.
• Compile safety programs, practice safe working techniques, implement and maintain health and safety standards.
• Supervises day-to-day activities within a construction workplace.
• Conducting regular inspections to make sure everything is as it should be, which will involve looking for and rectifying any hazards (i.e., Unsafe conditions at the construction site).
• Checking of sub-contractors work to ensure compliance with the established act and regulations.
• Entails checking to know if the workers within the site are making use of proper protective equipment required for each work unit, and make sure that they (the workers) fully understand how to use certain tools and equipment.
• Determine the primary cause(s) of work-related accident and draws up recommendations that should be adhered to avoid the recurrence of such accident(s).
• Arranges training programs on safety measures within the workplace.
• Receives and acts on reports regarding safety concerns from workers within the construction site/workplace.
• Introduces measures that will help curb accidents within the workplace.
• Make sure there is a safety programme/routine in place so that everyone knows the precautions and actions to take in case of an accident.
• Attend site meetings as required.
• Perform any other related duties assigned from time to time by the management.

Job Requirements:

• Candidate must possesses at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in Engineering (Environmental/Health/Safety) or equivalent.
• Candidate must be a registered Safety & Health Officer with the Occupational Safety & Health Department (DOSH) with valid GREEN BOOK.
• Experienced in industrial project will be added advantage.
• Required language(s): Mandarin, English, Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Competent and well-versed with the latest Occupational Health & Safety Act.
• Candidate must have ability to maintain effective work relationships and good organization skills.
• Able to work under high pressure work environment.
• Applicants must be able to work 6 days in a week.

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal development opportunities

Tanggungjawab Utama

Membantu doktor semasa prosedur perubatan dan estetik dengan profesionalisme serta penuh perhatian

• Menjalankan analisis kulit dan badan yang terperinci untuk pelanggan.
• Memberikan nasihat pakar serta cadangan yang diperibadikan mengikut keperluan pelanggan.
• Mengurus jangkaan pelanggan dengan menerangkan prosedur rawatan dan penjagaan selepas rawatan dengan jelas.
• Memastikan keselesaan, kepuasan, dan pengalaman rawatan yang positif untuk pelanggan.
• Mencadangkan pelan rawatan dan pakej yang sesuai berdasarkan keperluan pelanggan.
• Menyediakan dan menyelenggara bilik rawatan, termasuk memastikan kebersihan dan penyelenggaraan peralatan yang sempurna.
• Memastikan semua kemudahan dan bekalan untuk pelanggan sentiasa mencukupi pada setiap masa.
• Membina hubungan yang kukuh dengan pelanggan bagi meningkatkan kepercayaan dan mengekalkan kesetiaan pelanggan dalam jangka panjang.
• Memastikan borang persetujuan (consent form) dan dokumentasi dilengkapkan dengan betul.
• Menyokong tugas-tugas pentadbiran seperti yang diarahkan oleh Pengurus Cawangan atau pihak Pengurusan.

Keperluan Jawatan

• Mempunyai pengetahuan yang kukuh mengenai rawatan dan produk estetik.
• Kemahiran perkhidmatan pelanggan yang cemerlang.
• Kemahiran komunikasi dan hubungan interpersonal yang baik.

Ganjaran & Faedah

• Gaji yang kompetitif + komisen tinggi + bonus prestasi.
• Insentif menarik dan program penghargaan pekerja.
• Latihan profesional serta pembangunan kerjaya yang berterusan.
• Laluan perkembangan kerjaya yang jelas dalam klinik estetik yang sedang berkembang pesat.
• Uniform disediakan.
• Sambutan hari lahir dan acara syarikat yang menarik.
• Keistimewaan rawatan eksklusif untuk kakitangan, rakan-rakan dan ahli keluarga.
• Persekitaran kerja yang menyokong, positif dan dinamik.