Total 3 job vacancies by Smilefocus Pte. Ltd.

Join Our Growing Dental Team at Smilefocus & GPA Dental Clinics!

Are you passionate about healthcare and helping people smile with confidence? Whether you are an experienced Dental Assistant or looking to build a rewarding career in dentistry, we invite you to be part of our dynamic and supportive team.

At Smilefocus and GPA Dental Clinics, we believe in creating a positive experience for both our patients and employees. You will work alongside experienced dentists and specialists, gain exposure to advanced dental procedures, and enjoy continuous learning opportunities in a professional healthcare environment.

What You'll Be Doing

As a Dental Assistant, you will play an important role in delivering exceptional patient care and ensuring smooth day-to-day clinic operations.

Key Responsibilities

• Assist dentists during a wide range of dental procedures using four-handed dentistry techniques.
• Prepare treatment rooms, dental instruments, materials, and equipment before and after procedures.
• Ensure patients feel comfortable, supported, and well-informed throughout their treatment journey.
• Maintain high standards of infection control, sterilization, and workplace safety.
• Assist with dental radiography and digital scanning procedures.
• Coordinate laboratory cases and ensure timely follow-up of prostheses and dental appliances.
• Monitor and manage clinic inventory, stock levels, and expiry dates.
• Support the clinic team in maintaining efficient workflow and excellent patient experiences.
• Ensure compliance with patient confidentiality requirements and PDPA regulations.
• Participate actively in team meetings, training sessions, and continuous improvement initiatives.

What We're Looking For

• Positive attitude and willingness to learn.
• Passion for patient care and customer service.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced clinical environment.
• Team player with a proactive and responsible work ethic.
• Prior dental assisting experience is advantageous but not essential (training may be provided for suitable candidates).

Skills You Will Develop

Through structured on-the-job training and mentorship, you will have opportunities to gain exposure to:

• Orthodontics
• Endodontics (Root Canal Treatment)
• Oral & Maxillofacial Surgery
• Digital Dentistry
• Advanced Dental Radiography
• Intraoral Scanning (TRIOS & iTero)
• Specialist Instrument Handling
• Dental Laboratory Coordination

Why Join Us?

✅ Structured training and career development opportunities

✅ Exposure to specialist dental procedures and digital dentistry

✅ Supportive and collaborative work environment

✅Opportunities to grow within an established healthcare group

✅ Meaningful work that positively impacts patients' oral health and well-being

If you are enthusiastic, patient-focused, and looking to build a fulfilling career in healthcare, we'd love to hear from you!

As part of the Patient Care Coordinator (PCC) team of the Smilefocus and GPA Dental Clinic family, the PCC will be the first point of contact for patients. They will provide exceptional dental services for all our patients, working in conjunction with the PCC team leaders, Supervisors and Clinic Managers.

JOB RESPONSIBILITIES:

Patient Care Coordinator Responsibilities:

• Strong collaboration with the medical and nursing staff to ensure smooth and timely patient flow in the clinic.

• Always professional presentation with a clean, wrinkle-free uniform and name badge.

• Provide exemplary standard of patient service to maintain the good name of the Smilefocus and GPA Dental Clinic family.

• Answer all phone calls and enquiries promptly.

• Manage patient feedback and complaints and escalate them appropriately.

• Be informed, updated and knowledgeable of clinic practice and services.

• Elicit patient feedback to drive continuous service improvement.

• Attend Support Staff Meetings, provide input on operational issues and act promptly on decisions.

In-Clinic patient-facing Duties:

• Ensure you are ready on time to receive patients.

• Maintain a clean, organised, and welcoming patient service desk, reception and waiting area.

• Greet patients and visitors to the clinic with warmth and professionalism.

• Manage daily clinic appointment bookings, inbound calls and respond to clinic-specific queries promptly.

• Book appointments for patients appropriately including all follow-up.

• Managing in-clinic delays by coordinating with patients and dentists involved. Seek advice for complex cases.

• Oversee in-clinic Insurance Direct Billing (IDB) tasks, updates on insurance details, claims, and billing processes.

• Check patients in and out of appointments and collect payments at the time of service.

• Know the location of emergency equipment in the clinic.

• Facilitate clinic closure at the end of the day

  • All computer terminals are “logged off”

  • The banking is balanced

  • The cashier drawer, tills, insurance PAD forms and clinic keys are locked/placed in the designated location.

Telephone and email responsibilities:

• Handle all calls courteously.

• Maintain accurate records of communication.

• Answer phones promptly.

• Monitor and sort incoming clinic emails and messages, and respond quickly.

• Assist patients with scheduling, and service-related information via email.

• Escalate time-sensitive or complex issues.

• Ensure compliance with patient confidentiality standards and data protection (PDPA).

• Confirm online bookings, verify, and record purpose correctly.

JOB REQUIREMENTS: -

• NITEC / Higher NITEC / Diploma in Healthcare Administration, Business, or related field.

• At least 2 years of experience in a healthcare, clinic, or patient/customer service setting is preferred.

• Prior experience with front-desk operations, call centre work, or patient services will be an advantage.

• Proficient in using Microsoft Office applications, clinic management systems

• Familiarity with medical and/or dental terminology and clinical workflows is desirable.

• Ability to multitask effectively and manage time well.

• Strong interpersonal skills, with a warm and patient-centric approach.

• Strong problem-solving skills.

• Collaborative team player.

• Proactive attitude

JOB SUMMARY

The Dental Laboratory Administrative Coordinator is a critical role responsible for the seamless integration of clinical orders into the laboratory production workflow. This position acts as the central hub for communication between dental clinics and technical staff, ensuring all patient cases are registered, tracked, and delivered with the highest level of accuracy while maintaining the laboratory’s essential material supply chain through proactive inventory management.

KEY RESPONSIBILITIES

• Case Management & Registration: Receive and log incoming physical impressions and digital scans (3Shape, Medit, iTero) into the lab management system with high attention to detail.

• Clinical Liaison: Act as the primary point of contact for dental surgeons; clarify prescription instructions, manage shade requests, and provide real-time status updates to clinics.

• Stock Level Monitoring: Conduct regular audits of physical stock for essential materials, including zirconia blocks, milling burs, 3D printing resins, and finishing porcelains.

• Procurement & Ordering: Prepare purchase orders and coordinate with suppliers to ensure zero downtime in production. Track lead times and ensure the lab maintains a buffer of "Default Material" selections.

• Logistics Coordination: Manage the daily production calendar to meet "Due-Out" dates; coordinate local courier pickups and deliveries for clinical accounts.

• Financial Administration: Process daily invoicing, manage monthly billing statements, and assist in monitoring accounts receivable.

REQUIREMENTS & QUALIFICATIONS

• Experience: Previous experience in a dental laboratory or clinical setting is highly preferred.

• Technical Literacy: Proficiency in MS Office (Excel is essential for inventory tracking), Familiarity with dental CAD/CAM file management is an advantage.

• Communication Skills: Excellent verbal and written professional communication for client-facing correspondence.

• Detail Orientation: Exceptional accuracy in data entry and physical inventory counting; ability to spot technical discrepancies in prescriptions.

Performance Metric: The successful candidate will be evaluated on the accuracy of case registration, client satisfaction ratings, and the elimination of production delays caused by material stock-outs.