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Crowne Plaza Kuala Lumpur City Centre

Housekeeping Supervisor (Rooms)

Full-time

Kuala Lumpur, Federal Territory of...

F&B / Tourism / Hospitality

2 weeks ago

The Housekeeping Supervisor (Rooms) is responsible for supervising the daily housekeeping operations of guest rooms and assigned areas, ensuring cleanliness, maintenance, and presentation standards are consistently achieved. The role involves leading room attendants, conducting inspections, monitoring productivity, and ensuring a high level of guest satisfaction in accordance with hotel brand standards.

Key Responsibilities

Operations Management

Supervise and coordinate the daily activities of Room Attendants and Housekeeping Attendants.
Assign room cleaning schedules and work assignments based on occupancy levels and operational requirements.
Ensure guest rooms, corridors, pantries, and assigned areas are cleaned and maintained according to hotel standards.
Monitor room status and coordinate closely with Front Office regarding room availability and guest requests.
Conduct daily briefings and communicate operational updates to the housekeeping team.

Room Inspection & Quality Control

Inspect guest rooms and public areas to ensure cleanliness, maintenance, and presentation standards are met.
Ensure VIP rooms, long-stay rooms, and special requests are prepared according to requirements.
Identify and report maintenance issues and follow up on corrective actions.
Monitor housekeeping productivity and quality standards.
Ensure all guestrooms are ready for sale within established timelines.

Guest Service

Respond promptly and professionally to guest requests and complaints.
Coordinate with relevant departments to ensure guest needs are fulfilled.
Support service recovery efforts and ensure guest satisfaction.
Maintain a visible presence on guest floors to ensure service excellence.

Inventory & Asset Control

Monitor housekeeping supplies, linen, guest amenities, and equipment usage.
Conduct regular inventory checks and report shortages.
Ensure proper handling, storage, and issuance of housekeeping supplies.
Minimize wastage and control operational costs.

Team Leadership & Training

Train, coach, and guide Room Attendants on housekeeping standards and procedures.
Monitor employee performance and provide constructive feedback.
Assist in onboarding and orientation of new housekeeping team members.
Promote teamwork, discipline, and a positive work environment.

Health, Safety & Compliance

Ensure compliance with hotel policies, housekeeping procedures, and brand standards.
Adhere to workplace health and safety regulations.
Ensure proper handling and storage of cleaning chemicals and equipment.
Maintain high standards of hygiene, cleanliness, and safety throughout assigned areas.

Administration & Reporting

Prepare daily room inspection reports and productivity reports.
Monitor attendance, scheduling, and manpower deployment.
Report maintenance defects, lost and found items, and operational concerns.
Assist management with departmental reporting and audits.

Requirements

Diploma, Certificate, or equivalent qualification in Hospitality Management or a related field is preferred.
Minimum 2–3 years of housekeeping experience, preferably with supervisory experience in a hotel environment.
Strong knowledge of housekeeping operations, cleaning procedures, and room inspection standards.
Good leadership, communication, and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Basic computer literacy and familiarity with hotel property management systems is an advantage.
Willingness to work shifts, weekends, and public holidays.

Key Performance Indicators (KPIs)

Guest Room Cleanliness Scores
Housekeeping Quality Audit Results
Guest Satisfaction Scores
Room Readiness and Turnaround Time
Productivity and Efficiency of Room Attendants
Linen and Supply Cost Control
Compliance with Brand Standards and Safety Procedures
Employee Performance and Attendance

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