Total 3 information technology job vacancies in F&B / Tourism / Hospitality category

Note: **Prefer someone with more experience with application projects hosted on the cloud**

Employment Type: 1-year contract (renewable)
Eligibility: Singaporean ONLY

Job Overview:

We are seeking a proactive and service-oriented Operations & Support Lead to support the delivery and ongoing operations of a learning technology project deployed at the customer’s site. The successful candidate will represent the vendor team onsite and serve as the primary operational liaison between the customer, project stakeholders, technical teams, and support vendors. The role requires strong operational management capabilities, stakeholder engagement skills, and experience managing support services within a structured and customer-facing environment.

Key Responsibilities

Operations & Service Management

• Oversee daily operational support for learning technology platforms and associated systems

• Monitor system performance, service availability, and operational issues to ensure service continuity

• Coordinate system enhancements, releases, maintenance activities, and operational readiness

• Maintain operational procedures, workflows, and support documentation

• Ensure compliance with organisational policies, governance standards, and service requirements

• Support business continuity and operational resilience initiatives

Incident & Support Management

• Serve as the primary onsite coordinator for operational and support-related matters

• Manage incident reporting, issue tracking, escalation, and resolution processes

• Coordinate with technical teams, infrastructure teams, and vendors for timely issue resolution

• Monitor service delivery against SLAs and KPIs, and provide updates to stakeholders

• Drive continuous improvement initiatives to enhance operational efficiency and user support experience

Stakeholder & Vendor Management

• Work closely with stakeholders, business users, project managers, technical teams, and vendors to support operational requirements and service delivery

• Support governance activities including meetings, reporting, audits, and service reviews

• Assist with change management, user engagement, and adoption activities

Reporting & Continuous Improvement

• Prepare operational reports, incident summaries, dashboards, and management updates

• Analyse operational trends and recommend service improvement initiatives

• Support audit, compliance, and risk management activities

• Maintain accurate operational records, logs, and documentation

Qualifications & Experience

• Bachelor’s degree in Information Technology, Information Systems, Education Technology, Business Administration, or a related discipline

• At least 5 years of relevant experience in operations management, service delivery, or support functions

• Experience supporting enterprise digital platforms, cloud-based systems, or Learning Management Systems (LMS)

• Experience managing vendors, support teams, and cross-functional stakeholders

• Familiarity with structured project delivery and governance environments

Certifications

Mandatory

• ITIL Foundation Certification (or equivalent certification in IT Service Management)

Preferred / Good-to-Have

• Microsoft Azure certification (e.g., Azure Fundamentals, Azure Administrator, or related cloud certification)

• Project management certifications such as PMP, PRINCE2, Agile, or Scrum certifications

• Relevant certifications in service management, operations, or enterprise platforms

• Learning Management System (LMS) platform certifications will be advantageous

Competencies & Skills

• Strong organisational, coordination, and stakeholder management skills

• Good analytical and problem-solving capabilities, Strong communication and interpersonal skills

• Ability to manage multiple priorities in a fast-paced environment

• Service-oriented mindset with attention to operational quality and user experience

• Proficiency in operational reporting and documentation

Preferred Attributes

• Experience in public sector, education, or large-scale digital transformation environments

• Familiarity with ticketing and service management platforms (e.g. ServiceNow, Jira Service Management)

• Understanding of governance, compliance, and audit processes

• Ability to work independently and collaboratively across teams

Deploy, configure, maintain, and optimize projects on major cloud platforms including GCP, AWS, andAzure to ensure stable, secure, and efficient system operations.

Build and maintain CI/CD pipelines using automation tools such as Jenkins, GitLab CI/CD, GitHubActions, and Azure DevOps.

Manage and troubleshoot infrastructure components including Linux servers, databases, containers,networking, security groups, and access permissions.

Handle system monitoring, log analysis, performance optimization, and production issue resolution;support incident response and participate in necessary on-call support rotation.

Assist in implementing access controls, log auditing, data security, and permission management incompliance with Singapore's local cybersecurity, data protection, and regulatory requirements.

Write automation scripts in Python, Shell, or other languages to improve deployment and operationalefficiency.

Support customer technical communication, system delivery, training, and ongoing maintenance;facilitate technical coordination and project progress between China and Singapore teams
Requirements
Bachelor's degree or above in Computer Science, Information Technology, Engineering, or a related field.

Hands-on experience with AWS, GCP, or Microsoft Azure cloud platforms.

Strong knowledge of Linux, Docker, Kubernetes, CI/CD pipelines, and cybersecurity fundamentals.

Proven problem-solving skills and experience supporting production environments.

Proficient in written and spoken English and Chinese for bilingual communication and documentation.

Experience in government, transportation, smart city, enterprise systems, DevOps, SRE, or Cloud Security projects is an advantage.

Relevant cloud, Kubernetes, or DevOps certifications are preferred.

Job brief

1. We are looking for a thorough Installation and Services Technician to undertake the responsibility to preserve the good condition and functionality of F & B equipment. You will perform maintenance tasks of great variety such as installation, servicing, troubleshooting, etc.

2. An installation & services Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be able to work autonomously and responsibly by observing all health and safety guidelines.

3. The goal is to maintain the installation of the product and after-sales services and lease equipment in the best possible condition.

Responsibilities

1. Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

2. Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

3. Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

4. Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

5. Documents service and installation actions by completing forms, reports, logs, and records.

6. Maintains customer confidence by keeping service information confidential.

7. Updates job knowledge by participating in educational opportunities; reading professional publications.

8. Accomplishes operations and organization mission by completing related results as needed.

Requirements

1. Proven experience as Installation and Services Technician

2. Basic understanding of electrical, hydraulic and other systems

3. Knowledge of general maintenance processes and methods

4. Working knowledge of tools, common appliances, and devices

5. Manual dexterity and problem-solving skills

6. Good physical condition and strength with a willingness to work overtime

7. Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

8. Holding Driving License Class 3 (with actual driving experience)

9. Candidate must possess at least, Diploma/Advanced/Higher/Graduate Diploma, Bachelor'sDegree/Post-Graduate Diploma/Professional Degree in Engineering (Electrical/Electronic), Engineering (Industrial), Engineering (Mechanical), Engineering (Metal Fabrication/Tool & Die/Welding) or equivalent.

10. Required language(s): Chinese, English (in order to liaise with the English & Chinese speaking associates)

11. At least 3 Year(s) of working experience in the related field is required for this position.

12. Required Skill(s): • Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management, Informing Others

13. Preferably Junior Executive specialized in Maintenance/Repair (Facilities & Machinery) or equivalent