Total 59 Finance / Banking / Insurance job vacancies in East Melbourne

Senior leadership role responsible for end-to-end product governance, regulatory oversight, portfolio management, and frontline enablement for Insurance Premium Financing (IPF) across Asia. The role includes Material Risk Person (MRP) accountability, strong engagement with Risk, Legal, Compliance, and driving product innovation and digitization.

In this role, you’re expected to:

• Manage end-to-end product lifecycle, including program updates, launches, and post-implementation tracking.
• Expand product globally.
• Lead product governance for new insurance product variants, including financing eligibility assessments.
• Partner with Risk on portfolio monitoring, underwriting alignment, and delinquency management.
• Oversee loan documentation standards (applications, offer letters, assignments, disclosures) with Legal/ICRM approvals.
• Drive regulatory engagement, including submissions, reviews, and governance forums.
• Act as Material Risk Person (MRP) (where applicable) and represent IPF in senior governance forums.
• Manage internal/external audits and execute controls and testing.
• Lead business management activities, including reviewing revenues, balances, forecasting models and issue escalation.
• Support with training, and solutioning for insurance financing strategies.
• Track portfolio metrics.
• Drive process improvements across Credit Operations, Risk, Compliance, and Frontline.
• Define and execute Technology Book of Work, including UAT, releases, and digital/STP enhancements.
• Monitor market trends and ensure offering is competitive.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Development Value

• Direct exposure to leadership and regulators.
• Opportunity to operate in a high-impact governance capacity.
• Broad cross-functional leadership.
• Influence product strategy, innovation, and portfolio health.

As a successful candidate, you’d ideally have thefollowing skills and exposure:

• Bachelor’s degree required.
• Advanced degree or relevant certifications preferred.
• 10+ years in insurance premium financing, lending products, or private banking credit.
• Strong understanding of credit risk, legal documentation,  insurance industry, and portfolio monitoring.
• Experience with regulatory frameworks and governance forums.
• Proven track record in product management and stakeholder engagement.
• Strong risk and control mindset.
• Advanced stakeholder management and influencing skills.
• Ability to operate in complex, matrixed environments.
• Strong analytical and problem-solving capabilities.
• Experience in process transformation and digitization initiatives.

Black Kylin Investment Pte. Ltd. is seeking a capable and detail-oriented Accountant to join our growing team. This role is ideal for a hands-on professional with strong accounting fundamentals who is comfortable handling full sets of accounts and supporting financial operations in a corporate environment.

Key Responsibilities

• Handle full sets of accounts, including AP, AR, GL and bank reconciliations
• Ensure timely and accurate month-end closing and financial reporting
• Maintain proper documentation and organized filing of accounting records
• Liaise with banks, auditors, tax agents, and external service providers
• Prepare GST/tax submissions and support compliance requirements
• Perform data entry with high accuracy and attention to detail
• Support budgeting, reporting, and ad-hoc finance-related tasks

Requirements

• Diploma / Degree in Accounting, Finance, or related discipline
• Minimum 3–5 years of relevant accounting experience
• Strong knowledge of accounting principles and full-set accounting
• Proficient in Microsoft Excel (including pivot tables)
• Experience in tax reporting and regulatory submissions preferred
• Able to work independently, detail-oriented, and well-organized
• Comfortable handling confidential financial information
• Experience in investment / financial services / private equity is an advantage
• Fluent in English and Mandarin for work coordination
• Singapore Citizen or PR only

Why Join Us

• Stable, full-time role in a growing investment firm
• Professional and efficient work environment (no unnecessary overtime culture)
• Competitive salary: SGD 3,500 – 4,500 (based on experience)
• Performance and salary review after probation
• Company-provided medical insurance upon confirmation
• Office located in Changi Business Park with on-site gym facilities

Black Kylin Investment Pte Ltd | Singapore

Black Kylin Investment Pte Ltd, a dynamic firm in the private equity and investment management space, is looking for a proactive and dependable Admin Executive to support our growing operations. If you are organized, resourceful, and enjoy a fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Provide day-to-day administrative and operational support to management
• Manage office supplies, pantry items, and ensure smooth office operations
• Liaise with vendors, service providers, and building management
• Coordinate maintenance and servicing of office equipment
• Handle documentation, filing, and record-keeping with accuracy
• Assist with procurement tasks, including sourcing and quotation comparison
• Welcome and attend to office visitors, deliveries, and general enquiries
• Perform occasional driving duties (e.g. document delivery, errands, operational support)
• Support ad-hoc tasks as assigned

Requirements

• Minimum GCE ‘O’ Level or equivalent
• 1–2 years of relevant administrative experience (corporate environment preferred)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Strong organisational and coordination skills
• Responsible, reliable, and able to work independently
• Positive attitude with a hands-on and proactive mindset
• Singapore Citizen or PR only

Why Join Us

• Be part of a growing investment firm with a professional environment
• Stable, full-time position with varied responsibilities
• Opportunity to develop administrative and operational experience

Job title: Credit Product Delivery - Credit Documentation Associate (9 months contract)

Join our Credit Product Delivery team and deliver seamless client experience for lending and trade finance. This role offers exposure across the Commercial & Investment Bank and the opportunity to develop in a dynamic, service-focused environment.

As a Credit Product Delivery Associate within Global Banking Client and Deal Support, you will be the primary contact for servicing matters for Trade and Loans clients, coordinate post-onboarding documentation, address client and internal queries, and support post-deal activities. You will partner closely with teams across Credit, Legal, Compliance, and Operations to deliver client-focused solutions, maintain a strong risk and controls framework and resolve documentation issues. Your work helps ensure accurate records, effective follow-up, and data-driven insights that enhance client servicing.

Job Responsibilities:

• Coordinate and ensure all post-onboarding client documentation are duly executed and records are well-maintained (e.g., board resolutions, authorized signatory updates, callback lists, etc.)
• Address both internal and client queries regarding credit/trade documentation matters in a prompt and timely manner
• Provide clear guidance to clients in getting Trade / Loan facility-related documentation reviewed and completed (for maintenance purposes)
• Collaborate with cross-functional teams to resolve issues relating to client documents from a credit/lending/trade perspective
• Manage complex, non-standard credit/trade documentation requests and work with various internal partners to review such requests (e.g., Legal, KYC team, Operations)
• Support the team in post deal closing activities (e.g. document management) and client requests (e.g. quarterly limit reports)
• Deliver periodic Service reviews/reports, using data to understand and analyze clients’ enquiries and servicing activities
• Strong risk and controls mindset; proactively identify, escalate, and help resolve operational issues to protect clients and the firm.
• Drive continuous process enhancements and efficiency gains across operation workflows and credit documentation domain

Required Qualifications, Capabilities, and Skills:

• Bachelor’s Degree
• Minimum of 3 years of experience in Credit and Transaction Management or Credit Administration
• Working knowledge of legal documentation for credit/trade facilities and lending
• Strong analytical skills to proactively identify risks and issues, develop solutions, and escalate in a timely manner.
• Strong communication and interpersonal skills to partner across front office, operations, technology, legal, compliance, and external stakeholders globally
• Proven ability to manage time-bound projects in a fast-paced environment with excellent organizational and time management skills.
• Detail-oriented and meticulous in managing client documentation.
• Willingness to learn with a forward-thinking mindset.

Preferred Qualifications, Capabilities, and Skills:

• Proven experience in credit documentation, particularly within for Trade & Loans
• Experience in client servicing roles

EA License: 94C3609 

Reg no: R1987153

Responsibilities

• Process daily trade transactions in a timely and accurate manner within service level agreement
• Perform pre-processing review of customers’ submissions and conduct documentary checks
• Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to
• Complete daily reconciliation activities and prepare reports to internal stakeholders and/or customers
• Liaise with client on updating transaction statuses and support addressing transaction related queries
• Contribute to various process improvements and other projects as allocated

Requirements

• Graduate, preferably in Banking & Finance
• Knowledge of UCP, ISBP, URC, ISP, URDG is preferred
• At least 2-3 years of trade operations experience, covering all imports and exports products
• Self-starter who can work effectively in a team setting
• Candidates with lesser relevant experience may be considered for the analyst role
• Ability to manage daily operations with strong risk awareness, analytical and problem-solving skills
• Good interpersonal skills, decisive in communications
• Resilient and flexible in challenging circumstances

We are looking for 4 motivated locals to join us as a Junior L2 Production Support Analyst on a 1 year contract, assisting in the smooth operation and maintenance of our client's banking applications.

This role will collaborate closely with development teams to perform system health checks, support application recovery, and handle production-related tasks.

If you are a local candidate with 1 - 2 years working experiences as Application/Production support in Bank or Financial Institute, possess strong hands-on expertise in SQL and Linux, and willing to work rotating shift hour (including nights, weekends, and public holidays), we encourage you to apply for this opportunity.

Please note that shift patterns may change to 12 hour shifts based on business requirements.

Location: Changi Business Park

Salary inclusive of allowance: Up to $4500 (Depend on experience and Company do not provide bonus)

Shift Schedule (Need to support including night shift, weekends and public holidays):

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am
• NOTE: Shift timing is subjected to change to 12 hour shifts

Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

Requirements:

• Singaporean
• Degree in IT / Computer Science
• 1 - 2 experiences in Application/Production Support in Bank or Financial Institute
• Possess strong hands-on expertise in SQL and Linux
• Hands-on experience supporting applications on Linux platforms
• Willing and able to work rotating shifts, including nights, weekends, and public holidays, with shift schedules subject to change to 12-hour shifts.
• Need to have eagerness to learn and perform with commitment
• Able to commit for a 1 year contract
• Need to serve 2 months notice if hired for this role
• Must clear client security & pre-employment checks before onboarding

Responsibilities:

• Experience in Unix commands , SQL queries
• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please study the link before applying, as you will be required to complete an assessment test as part of the application process.

Unix: https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix: https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

Role Overview

The Section Head of Agency Operations is responsible for end‑to‑end leadership, control, and performance of the Agency Operations team, ensuring accurate and timely execution of all syndicated loan agency activities. The role carries full accountability for business-as-usual (BAU) delivery, operational risk management, people leadership, and continuous improvement. This requires hands-on oversight, including acting as BAU checker, to ensure all deliverables are executed accurately, on time, and to the highest professional standards.

This role is expected to transition the team from a task‑based execution unit to a well‑controlled, standardized, and scalable operation.

Responsibilities

Operational Leadership & BAU Oversight

• Lead and oversee all syndicated loan agency activities, including drawdowns, rollovers, repayments, interest and fee settlements, notices, covenant monitoring, and record maintenance.
• Actively perform BAU checker responsibilities, reviewing and authorizing transactions and outputs to ensure accuracy, completeness, and compliance with loan documentation and policies.
• Ensure all deliverables are completed in a timely, professional, and highest‑quality manner, meeting agreed service standards.
• Serve as the senior escalation point for complex transactions and operational issues.

Risk, Control & Governance

• Maintain strong end‑to‑end operational controls, including robust maker‑checker discipline.
• Own and manage operational risk, including incident management, root cause analysis, and remediation.
• Lead interactions with internal audit, regulators, and external review parties, ensuring findings are addressed promptly and effectively.

People Leadership

• Lead, coach, and develop a team of agency operations professionals.
• Set clear performance expectations and drive a culture of accountability, quality, and ownership.
• Build team capability and succession depth to support operational continuity and growth.

Stakeholder & Client Management

• Work closely with internal partners such as front office, credit, legal, risk, compliance, finance, and technology teams.
• Engage with borrowers, participant banks, and external agents to support smooth execution of agency responsibilities.
• Uphold the bank’s reputation as a trusted and reliable facility agent.

Process Improvement & Change

• Drive process standardization, efficiency, and automation across agency operations.
• Support system enhancements and change initiatives, ensuring controlled and stable implementation.

Requirements

• Degree in Business Administration, Banking & Finance, or related discipline.
• Significant hands‑on experience in syndicated loan agency administration within a bank and strong prior experience of at least 10 years.
• Prior experience managing or supervising teams in an operations environment is highly preferred.
• Strong understanding of the loan lifecycle and facility agent responsibilities.
• Strong ability to interpret and apply complex loan documentation.
• Familiarity with loan operational tools (e.g. SWIFT).
• Strong risk awareness, problem‑solving capability, and attention to detail.
• Confident people leader with the ability to influence, coach, and hold the team accountable.
• Able to balance control and efficiency in a high‑volume, deadline‑driven environment.
• Clear communicator with strong interpersonal skills across seniority levels.
• Resilient, pragmatic, and solutions‑oriented.

Job Description

1, Financial Closing & Reporting

-Assist and coordinate month-end closing activities to ensure all deadlines are achieved

-Ensure financial reports are complete, accurate, and properly maintained

2, External Audit & Compliance

-Support the external audit process, including preparation of audit schedules and supporting documentation

-Liaise with external auditors and respond to audit queries in a timely manner

-Ensure accounts are maintained in an audit-ready state throughout the year

3, Operations Oversight

-Support the Finance Manager in managing day-to-day finance operations (AP, GL, etc.)

-Review financial transactions to ensure accuracy, completeness, and compliance with internal policies and controls

-Proactively identify, investigate, and resolve discrepancies

-Provide guidance and support to junior team members as needed

4, Process Improvement & Digitalization

-Identify process inefficiencies and drive continuous improvement initiatives

-Support finance transformation and digitalization projects

Job Requirements

-Bachelor Degree in Accounting / Finance or equivalent

-Minimum 5 years of relevant experience in Full Set Finance

Role Overview

We are looking for ahighly motivated Finance & Corporate Development Associate to support abroad range of finance, corporate development, general admin and corporategovernance activities across the Aspire group entities. This is an operationaland a growth-oriented role where responsibilities and ownership will expandsignificantly over time.

The successfulcandidate will work closely with the Aspire Directors, finance team, externaladvisors, auditors, banks, and service providers, playing a key role insupporting financial and general operations and strategic initiatives.

Key Responsibilities

Finance Operations

• Manage and support finance-related workflows across multiple group entities
• Support payment processing, approvals, and treasury operations
• Gradually take ownership of payment approval processes for designated entities, subject to established governance and authorization frameworks
• Liaise with banking partners and consultants on operational and financial matters
• Coordinate with auditors and facilitate timely completion of audit requirements

Corporate Development Support

• Assist with investment execution and related activities across the group companies.
• Work closely with the Corporate Development team to implement investment and capital allocation decisions
• Support investment monitoring, documentation, and reporting processes

Corporate Governance & Company Secretarial Support

• Support company secretarial and governance activities in collaboration with internal stakeholders and external service providers
• Assist with statutory filings, documentation, board-related matters, and corporate records management
• Coordinate with advisors and service providers to ensure compliance requirements are met

Administrative & Operational Support

• Provide office administration and operational support as required
• Drive follow-through on key action items and ensure timely completion of deliverables
• Work along with Aspire global support teams for managing operational activities of Aspire Singapore

Essential Qualifications & Experience

• Bachelor’s degree in finance, Accounting, Economics, Business, or a related field
• Strong foundation in finance, accounting, treasury, or corporate finance
• Understanding of investment processes, capital allocation, and financial markets
• Experience interacting with banks, auditors, consultants, and external stakeholders
• Ability to work independently and manage multiple responsibilities simultaneously
• Strong attention to detail and organizational skills

• Familiarity with company secretarial and corporate governance processes

Key Competencies

• Strong financial and analytical skills
• Excellent verbal and written communication
• High level of professionalism and discretion
• Ability to build trusted relationships with senior stakeholders
• Proactive, hands-on, and execution-oriented mindset
• Comfortable operating in a dynamic and evolving environment
• Working with global teams

Growth Opportunity

This role is designed to evolve significantly over time. While initial responsibilities will focus on operational finance, treasury support, and administrative coordination, the position will gradually expand into broader finance, investment, corporate development, and governance responsibilities with increasing ownership and decision-making exposure.

Lead end-to-end delivery and support of enterprise banking technology platforms across Mainframe z/OS, Java applications, SAP-integrated systems and ETL/data processing environments.

Manage production stability, incident resolution, problem management, change/release management and SLA governance for business-critical financial applications.

Coordinate platform transformation, data centre migration, legacy modernization and integration initiatives across multi-technology environments.

Oversee batch processing, data pipelines, upstream/downstream interfaces and application dependencies supporting payments, settlements and financial reporting.

Drive technical governance across infrastructure, application, database, vendor and support teams to ensure secure and reliable service delivery.

Lead major incident management, DR/BCP execution, audit compliance, ITGC controls and operational risk mitigation for regulated banking systems.

Manage global technical teams, delivery roadmaps, automation initiatives, KPI reporting and continuous improvement to enhance platform availability and operational efficiency.

Job Purpose

Improve revenues by reducing bad debt exposure through the direct management of credit terms

Responsibilities

• Efficient Management of Drivers and Corporate Accounts’ Debts
• Ensure the Key Performance Indicators (KPI) of Credit Control are met
• Monitor and control drivers and corporate client accounts’ outstanding.
• Responsible in contacting customers and send reminders to ensure timely payments.
• Negotiate repayment plans with customers and set payment terms and conditions accordingly.
• Conduct aged balance review with Superior and follow up review actions.
• Report and alert any exceptional and delinquent customers and apply appropriate actions to minimize bad debt.
• Prepare daily operation report (s).
• Administer litigation/credit monitoring and screening process.
• Ensure compliance with financial policies and procedures.
• Manage and review repossession and external collection agencies’ performance.
• Attend to drivers’ queries and appeals relating to Credit Control mat

Qualifications & Work Experience

• Diploma or other equivalent qualification (Diploma in Business related discipline will be added advantage)
• At least 2 years of experience in credit control  
• Prior experience in taxi and/or car rental industries is advantageous
• Candidate to possess a valid Class 3/3A Driving License will be an added advantage
• We seek Mandarin/Malay-speaking candidates who are required to serve Mandarin/Malay-speaking clients
• Excellent mathematical ability
• 5-days work week.

This role is a senior level position in the Custody business reporting to Core Product Head/Global Custody and will be responsible for managing overall core product offering. The role will entail setting and execution of strategy, budgetary management, global oversight of Custody Product Program, Product enhancements and Pricing management etc.

This role will also involve close partnership with other products in Investor Services i.e. Fund Administration, FX & Agency Securities lending to provide seamless integration of Global Custody offering with these partner businesses.

Additionally, this role will be responsible for the development of product plans, strategies, and tactics while coordinating product lines through product life cycles in coordination with the broader Product Management team. The candidate will be responsible for driving key product priorities including product strategy, financials, innovation, controls & governance and talent. The individual works closely with partners across the globe including Coverage teams, country Investor Services heads, Operations and Technology to jointly achieve key goals of the business.

What you’ll do

Own and execute the go-forward vision and strategy for Global Custody (both traditional and new asset classes) working closely with key global stakeholders. Key focus areas include processing risk reduction, improving the client experience, driving efficiency gains including via adoption and leveraging Artificial Intelligence models and commercial growth.

• Establish an optimized Global Custody Operating Model across various hubs, partnering with various stakeholders including operations and technology to deliver a globally consistent service delivery and best-in-class cutoffs across markets – with a particular focus on global clients.

• Manage strategic program roadmap, development, launch, and marketing to gain maximum benefit from each product

• Lead innovation (including in the space of Digital Assets and leveraging cutting edge technology like AI) by working with external partners/alliances to develop products, manage ongoing relationships, exercise control over resources, policy formation, and planning, and prepare agreements

• Drive Commercialization to deliver financial results and build shareholder value

• Supervise day-to-day product management for core products in Global Custody such as product delivery, client experience, and client communication strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results

• Drive client value propositions, positioning, segmentation, pricing, targeting, channel strategies, and competitive differentiation to achieve status as a partner to Citi clients - seeking to capitalize on the existing strengths of our custody business and proprietary branch network.

• Manage client and competitor market research, develop product innovation roadmap, and address fundamental trials of product commoditization to create advanced set of solutions

• Direct and oversee aspects of program life cycle management including market demands, technology trends, and the competitive field

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

What we’ll need from you

• Experience of working in a Global Custody role within a regulated Financial Services company, ideally in Investor Services domain. Some expertise in Credit Risk and liquidity usage would be helpful but not essential.

• Demonstrated ability to lead change, with a balanced risk management mindset, across Product, Operations, Technology and Client partner groups.

• Strong collaboration skills and ability to work closely with stakeholders in the business. 

• Demonstrated problem-solving and decision-making skills without direct management oversight to deliver business results

• Exposure to Artificial Intelligence models and demonstrated ability of adapt to newer technologies and leveraging them to improve productivity and quality of output

• Self-starter, with an intellectual curiosity for how Financial Services works.

• Excellent communicator, written and verbal, with the gravitas to manage regulators, clients, boards as well as senior Citi management

• Comfortable navigating ambiguity, coming to terms with and bringing order to an at times fragmented technological, organizational and operational landscape.

The Global Client Executive is a pivotal, senior-level role responsible for managing and growing our most important top-tier corporate client relationships. You will serve as the primary interface for a dedicated client portfolio, acting as their advocate within Citi and a trusted strategic advisor. Your mission is to drive revenue growth and retention by ensuring an unparalleled client experience, fostering deep partnerships with key decision-makers, and strategically aligning Citi’s products and services with their business objectives.

Detailed Responsibilities:

Client Relationship Management: Cultivate and maintain strong, long-lasting partnerships with key client executives and decision-makers, establishing yourself as a trusted advisor for their treasury and financial needs.

Strategic Revenue Growth: Take commercial ownership of your client portfolio. Identify and pursue opportunities for strategic growth, including cross-selling and up-selling of Treasury and Trade Solutions, to meet and exceed revenue targets.

Data-Driven Strategic Insight: Leverage client feedback, performance data, and market trend analysis to provide strategic insights that enhance client satisfaction, inform investment decisions, and foster measurable business growth.

Executive-Level Client Advocacy: Champion client needs within the organization. Collaborate seamlessly with internal partners across Sales, Product, Operations, and Service to resolve complex issues promptly and ensure superior client outcomes.

Strategic Account Planning: Lead proactive relationship reviews with key clients to understand their strategic objectives. Develop and execute comprehensive account plans that drive product adoption, ensure revenue realization, and align with the client’s long-term goals.

Proactive Stakeholder Communication: Ensure internal stakeholders are proactively informed of client needs, product requirements, and strategic priorities to foster alignment and drive execution.

Development Value:

This role offers significant strategic development opportunities, including:

In-depth Strategic Understanding: Cultivate a profound understanding of customer Treasury organizations, specific industries, treasury functions, and the Treasury and Trade Services (TTS)  business, its products, risks, and controls, enhancing strategic insight.

Expanded Global Network & Strategic Relationships: Grow your Citi network across the globe, establishing key strategic relationships that drive business outcomes.

Accelerated Career Advancement: Expand and strengthen strategic knowledge, paving the way for advanced opportunities within Sales, Product, or Risk leadership

Qualifications:

A university degree or Equivalent experience.

5+ years of work experience in a senior client-facing role within corporate banking, relationship management, or sales, with a proven track record of leading high-impact strategic projects.

Strategic Thinking: Ability to develop forward-looking plans that deliver sustainable growth and a competitive advantage.

Leadership: Proven experience in motivating and guiding cross-functional teams to achieve ambitious strategic goals.

Business Acumen: A deep understanding of global business, financial drivers, and the treasury solutions landscape.

Communication & Influence: Exceptional verbal and written skills with the ability to influence, negotiate, and strategically engage diverse internal and external stakeholders at a senior level.

Problem-Solving: A strong analytical mindset with the ability to identify complex challenges and design innovative, strategic solutions.

A proven track record of autonomous strategic leadership, ownership, and independent execution of complex tasks.

Diversity & Inclusion:

Citi values diversity. We appreciate a diverse workforce and recognize that differences in style and perspective add strategic value to decisions, actions, and organizational success.

Citi is an Equal Opportunities Employer.

The Insurance and Claims Manager (Freight Forwarding and NVOCC) will be leading our Insurance & Claims Department. Oversee cargo loss/damage claims and corporate insurance portfolios. Minimize financial and legal exposure by ensuring strict adherence to maritime liabilities (e.g., COGSA, Hague-Visby rules), negotiating settlements with Claimants, and managing subrogation and recovery with global Carriers and other relevant Parties.

Claims Management

• End-to-End Lifecycle: Oversee the intake, investigation, and resolution of cargo loss, damage, shortage, and delay claims.
• Liability Analysis: Evaluate claims based on the Bill of Lading terms, House Bill of Lading liability (as an NVOCC), and international maritime conventions.
• Negotiation & Settlement: Negotiate directly with shippers, consignees, and insurers to reach equitable and cost-effective settlements.
• Subrogation & Recovery: Actively pursue third-party recoveries from ocean carriers, truckers, warehouse providers, and their respective liability insurers.

Insurance & Risk Management

• Policy Administration: Manage corporate insurance portfolios, including Marine Cargo, Freight Forwarders Liability (FFL), Errors & Omissions (E&O), and Warehouse Legal Liability.
• Renewal & Underwriting: Prepare data-driven statistics, loss-run reports, and renewal summaries for annual insurance negotiations.
• Risk Mitigation: Analyze claims data to identify root causes; implement loss-prevention strategies and standard operating procedures (SOPs) across the supply chain.

Legal & Compliance

• Legal Liaison: Collaborate with external maritime counsel, surveyors, and NVOCC underwriters on high-value, complex, or litigated claims.
• Regulatory Adherence: Ensure all claims and operational practices comply with international trade laws and local port/customs regulations.

Reporting & Analytics

• Database Management: Maintain accurate claims systems, tracking reserves, paid claims, and recovery ratios.
• Management Reporting: Generate periodic reports detailing claims trends, financial impacts, and risk exposures for executive management.