Total 5 job vacancies by Talent Edge Recruitment Llp

Job Description:

• Delivering our brand promise at all times and offering high levels of consistent, quality service support to our customers
• To deliver the required sales targets and KPIs consistently
• Perform sales calls and attend to customers’ requests in line with policies and procedures
• Using simple, clear and concise languages to communicate effectively with customers
• Actively listen and probe appropriate questions to accurately recommend products and solutions based on customer’s needs and requirements
• Proactively engage customers through our sales cycle and ensure prompt follow-up on every lead to increase our Contact Centre Outbound sales conversion, reducing leads wastage
• Effectively handle complaints at the first point of contact, aiming to resolve situations to customers’ satisfaction
• Being customer centric – Gather customers’ feedback, ideas and suggestions to bring the team/organisation be closer to our customers
• Actively participate in process improvement sessions, providing constructive feedback and suggestions
• Ensure that all feedback relating to products and services is escalated to relevant parties and documented within systems
• Work towards the team’s objectives and demonstrate commitment to achieve business targets and personal goals.
• Participate in team meetings and ongoing specialized training to ensure the accuracy of information communicated to clients
• Perform other duties as assigned by immediate supervisor

Requirements:

• Candidates with motor insurance experience are preferred
• Well spoken
• Possess BCP, PGI certifications is a plus

Kindly apply online or send your application to felicialim@talentedge.com.sg

EA: 15C7572

ID: R23115267

Job Description:

• Support end-to-end delivery of new product launch initiatives, ensuring timely implementation with high quality.
• Actively participate in product launch discussions with stakeholders, proposing solutions that meet business objectives.
• Collaborate closely with stakeholders and team leads to ensure agreed delivery timelines are met and risks are proactively managed.
• Document clear and comprehensive business requirements and business rules.
• Serve as Person-in-Charge (PIC) for assigned business requirements, ensuring clarity, completeness, and alignment across stakeholders.
• Provide guidance and mentoring to peers to support capability uplift and delivery excellence within the team.
• Translate business requirements into detailed test scenarios, conditions, and expected results for User Acceptance Testing (UAT).
• Accountable for UAT planning, execution, coordination, and documentation of results.
• Organise, track, and manage defects, and lead checkpoint discussions with Technology teams to ensure timely resolution.
• Act as PIC for UAT activities, coordinating closely with assigned team members and stakeholders.
• Perform post-deployment verification.
• Develop and maintain Standard Operating Procedures (SOPs), user guides, and training materials.
• Conduct training sessions for stakeholders where required.

Requirements:

• Minimum 3 years of experience in Project Management or Business Analyst or UAT Testing in the insurance industry.

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641

Job Description:

• Lead product development process and facilitate cross-functional teams to execute the agreed product plan, while ensuring compliance with the product development policy and SOPs
• Ensure effective communication between the Product management team and our core internal partners in Finance, Technology, Customer Experience, Life Operations, Marketing and Distribution
• Provides regular communication and updates on progress ensure visibility and action on the key risks and issues
• Collaborate with the Product managers and other stakeholders to manage timeline and track implementation progress for the entire product development cycle, from pre-launch to post-launch
• Ensure completion of product launch signoffs, record management of all relevant documents and post-launch review under Product Management
• Identify areas of optimisation and improvements by deconstructing issues and proposing solutions for future improvement

Requirements:

• Minimum 3 years of experience in Life Insurance Product Development / Implementation
• Exhibit ability to deliver effective communication and excellent interpersonal skills
• Possess strong leadership qualities and a mind towards excellence

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641

Job Description:

• Deliver prudent and equitable claims decision within expected service turnaround time.   
• Ensure compliance with regulatory requirements, corporate guidelines, policy wording and reinsurance terms.
• Monitor timely operational workflow management, including suspense and pending rates. 
• Identify gaps and opportunities to enhance customer experience using insights from customer and distributor surveys/feedback. 
• Collaborate closely with underwriters, actuarial and other business units to ensure accurate claims processing and adherence to service level agreements.
• Manage claims investigations by coordinating with loss adjusters, legal advisors, medical institutions, claimants, financial consultants to determine claims decision.
• Address claims-related inquiries, service recovery issues, complaints and appeals, assisting in resolving identified problems.  
• Follow up with claimants and medical institutions on outstanding requirements for claims adjudication, providing regular updates through documented processes and effective communication.
• Participate in new product launches by assisting claims SME in reviewing product specifications, policy documents, and UAT test plans, and ensuring post-launch readiness (e.g. claim forms and internal training to claims team)
  

Working Experience

• At least 5 years of experience in assessment of life claims
• Previous experience in new product launch and/ or projects will be an added advantage

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641

Job Description:

• Support end-to-end delivery of new product launch initiatives, ensuring timely implementation with high quality.
• Actively participate in product launch discussions with stakeholders, proposing solutions that meet business objectives.
• Collaborate closely with stakeholders and team leads to ensure agreed delivery timelines are met and risks are proactively managed.
• Document clear and comprehensive business requirements and business rules.
• Serve as Person-in-Charge (PIC) for assigned business requirements, ensuring clarity, completeness, and alignment across stakeholders.
• Provide guidance and mentoring to peers to support capability uplift and delivery excellence within the team.
• Translate business requirements into detailed test scenarios, conditions, and expected results for User Acceptance Testing (UAT).
• Accountable for UAT planning, execution, coordination, and documentation of results.
• Organise, track, and manage defects, and lead checkpoint discussions with Technology teams to ensure timely resolution.
• Act as PIC for UAT activities, coordinating closely with assigned team members and stakeholders.
• Perform post-deployment verification.
• Develop and maintain Standard Operating Procedures (SOPs), user guides, and training materials.
• Conduct training sessions for stakeholders where required.

Requirements:

• Minimum 1 year of experience in Project Management or Business Analyst or UAT Testing in the insurance industry.

Kindly apply online or send your application to andylee@talentedge.com.sg

EA: 15C7572

ID: R1547641