Total 6 job vacancies by TAL

The Graduate Business Analyst role supports TAL’s claims transformation by translating complex operational workflows into clear, actionable requirements that guide technology delivery. It’s a hands‑on role suited to someone curious about claims, eager to build BA capability, and motivated by work that directly impacts how transformation is embedded across the business.

In This Role You Will:

• Document detailed claims workflows and create accurate process maps that highlight inefficiencies.
• Develop business requirements and user stories grounded in real consultant needs.
• Support workshops by capturing pain points, workflow challenges, and operational insights.
• Maintain requirements documentation, ensuring traceability and identifying conflicts between business needs and technical constraints.
• Participate in UAT to validate that solutions improve operational workflows and record issues from a business perspective.
• Work closely with Technical BAs to ensure smooth handoffs and complete, well‑structured requirements.

The Customer Solutions Specialist role will support the analysis and end to end delivery of remediations impacting TAL customers as well as internal stakeholders. The role is responsible for analysing customer impact due to a remediation and supporting the broader team in the development and delivery of customer remediation activities, including root cause analysis and rectification strategy.

The role will work closely with key stakeholders across the TAL business to support the implementation of remediation initiatives within the Customer Solutions, Claims function. Particular focus is given to ensuring effective customer outcomes in line with TAL’s Customer philosophies within the risk management framework.

In this role you will:

• Supervise and coach Analysts to ensure accurate documentation of remediation details, high-quality data management, root cause analysis, and adherence to TAL remediation policies.
• Coordinate stakeholder engagement across Claims, Risk, Operations, and frontline teams to align on remediation scope, process improvements, and customer communication strategies.
• Shape and implement corrective actions and preventative controls, including strategy development, approvals, and governance oversight.
• Collaborate with data teams and SMEs to refine data extracts for impact analysis and support accurate remediation planning.
• Support training and communication rollouts by developing FAQs, fact sheets, and assisting with drafting and testing customer communications.
• Execute remediation plans and projects, including system updates, direct customer contact, and delivery of small-to-medium scale initiatives to improve operational resilience.

Finance at TAL spans performance analysis, expense management, capital management, accounting and compliance, and financial systems — connecting the numbers to the decisions that shape Australia's largest life insurer.

Throughout the two-year program, you will have rotations across our Finance Teams, in addition to one area outside your discipline. You will gain experience in our Management Reporting teams and broader experience across Finance and TAL. Rotations are designed to build breadth across the finance value chain, with a mix of core foundations and areas tailored to your development.

As a Finance and Accounting Graduate at TAL, we are committed to nurturing your leadership potential. We are looking for aspiring leaders who are eager to leverage their passion and skills to make a meaningful impact on the lives of Australians by contributing to the achievement of TAL's strategic priorities. 

You will have access to industry thought leaders, receiving guidance and support from dedicated sponsors, buddies, and career mentors who will assist you in your personal and professional growth. Ongoing professional development support and study days will be provided to enhance your knowledge and skills. 

Throughout the Graduate Program, you will be accountable for (but not limited to) the following: 

• Taking Initiative: Demonstrate proactive behaviour by taking ownership of tasks, seeking opportunities to contribute, and identifying areas for improvement. 
• Problem Solving: Utilise logical and analytical thinking to identify and resolve complex technology-related problems 
• Communication: Effectively communicate ideas, updates, and challenges both verbally and in written form. 
• Teamwork: Contribute actively as a member of a team, valuing diverse perspectives, fostering a collaborative work environment, and supporting fellow team members. 
• Innovation and Creativity: Generate innovative ideas and propose creative solutions to enhance processes, systems, and technologies within the organisation. 
• Project Management: Manage projects in conjunction with your rotation manager and/or business sponsor, including liaising with stakeholders from across the business. 
• Research and Analysis: Conduct research to assist in projects and other initiatives, taking an active interest in market and industry trends to challenge thinking and foster innovation. 
• Customer Focus: Identify opportunities to solve customer or business issues, keeping their needs in mind. 
• Technical Reports: Prepare and present basic technical reports, analyses, and documents. 

The Claims Portfolio Manager plays a pivotal role in strengthening the integrity and performance of TAL’s claims portfolio, ensuring we continue to deliver fair, timely and trusted outcomes for our customers. By turning portfolio insights into meaningful action, this role supports better decision‑making, continuous improvement and strong governance across claims. Working at the intersection of data, policy and customer experience, the role contributes directly to TAL’s commitment to doing the right thing—building confidence in life insurance and supporting customers when they need us most.

In this role you will:

• Enhance portfolio insights by evolving claims data, controls and visualisations to clearly highlight portfolio health and risks.
• Drive timely claim outcomes by optimising tracking of claim activity, milestones and pipeline management.
• Strengthen portfolio discipline by improving controls that support claim tidiness and appropriate claim allocation.
• Improve decision quality by reviewing complex or sub‑optimal claims and providing expert strategic guidance.
• Lift claims performance through coaching, insights and targeted recommendations to leaders and teams.
• Ensure data integrity by designing and embedding mechanisms that deliver accurate, reliable claims insights.

This is a senior leadership opportunity to drive one of TAL’s most strategically important technology initiatives, the delivery of a new cloud‑based claims platform and the end‑to‑end migration of existing claims from a legacy on‑premise environment. The role plays a critical part in shaping the future of TAL’s claims capability, enabling simpler, more consistent experiences for customers, partners and internal teams.

As Program Manager, you will lead large, cross‑functional teams across a complex, multi‑year transformation, from initial platform deployment through to full portfolio migration. You will balance strategic planning with hands‑on delivery, working closely with senior stakeholders and vendors to ensure outcomes are achieved within a highly regulated insurance environment. The ideal candidate brings deep experience in enterprise platform delivery, strong commercial acumen, and the credibility to influence at all levels of the organisation.

In this role you will:

• Define and own the end-to-end program structure, governance framework, and delivery roadmap for the Claims platform modernisation initiative, spanning initial deployment through to full portfolio migration.
• Establish program controls including scope management, risk and issue registers, dependency tracking, budget management, and executive reporting cadences.
• Lead the planning, mobilisation, and delivery of the initial Cloud deployment, coordinating internal teams, the primary vendor, and any supporting system integrators.
• Oversee solution design and integration architecture to ensure the new Cloud platform connects seamlessly with TAL's broader technology ecosystem, including policy administration, data and analytics, digital portals, and third-party service providers.
• Design and execute a structured migration strategy to transition all existing claims portfolios to the new Cloud instance.
• Work closely with TAL’s Procurement team and Claims Head of Technology to manage the commercial and delivery relationship with Claims platform vendor, holding them accountable to contractual obligations, delivery quality, and support commitments.
• Lead and develop a multi-disciplinary program team including engineers, business analysts, solution architects, project managers, and change leads — combining direct reports with matrix-managed resources.

As an Insurance Product Analyst, you’ll help shape and steward TAL’s Group Life product portfolio, ensuring our offerings remain competitive, relevant, and deeply aligned to the needs of our partners and their members. Your work strengthens TAL’s mission to support Australians’ financial wellbeing by guiding thoughtful product evolution and enabling sustainable growth. This role is meaningful because the insights you generate and the decisions you influence directly contribute to protecting more Australians and helping them live life with confidence.

In This Role You Will:

• Drive clear product strategies that strengthen the performance and competitiveness of the portfolio.
• Negotiate and shape complex contracts to secure strong, sustainable partner outcomes.
• Ensure products meet legislative and regulatory obligations to protect TAL and its partners.
• Maintain accurate, compelling product documentation that supports partner confidence and compliance.
• Analyse market insights and competitor activity to guide strategic product decisions.
• Implement product enhancements that improve value, experience, and commercial performance.
• Identify emerging opportunities and risks to inform proactive product evolution.

Please note, this is a 12-month fixed term contract.