Total 2 job vacancies by Ecics Limited

About Us

ECICS LIMITED' is a leading provider of general insurance solutions in Singapore. With a strong focus on customer service and innovation, we strive to offer our clients tailored insurance products and exceptional support. As a dynamic and forward-thinking organisation, we are committed to the continuous development of our employees and the growth of our business.

As a Customer Outreach Officer (General Insurance) at ECICS LIMITED', you will play a vital role in providing exceptional customer service to our clients. This full-time position is based in the Paya Lebar East Region, where you will be responsible for efficiently handling enquiries, resolving customer issues, and promoting our general insurance products.

Roles & Responsibilities:

• Conduct proactive outbound telesales activities to acquire new and renewal customers for our general insurance products.
• Value-add and create sales urgency to customers for our General Insurance products – Primarily retail motor, commercial motor, maid insurance and other smaller lines of retail products.
• Respond to customer queries professionally and facilitate resolution of problems while anticipating customers’ needs in phone, email and chat.
• Conduct verification checks on all existing customers as per company SOP and regulatory requirements.
• Ensure service quality and professional service conduct including intermediaries support.
• Ensure accuracy, customer information and complete documents are submitted.
• Coordinate with other departments as and when required to onboard cases in a timely manner.
• Compliance with established company policy procedures and guidelines.
• Assist immediate supervisor to prepare any reports and ad-hoc initiatives to improve sales and service strategies.

Qualifications & Requirements:

Basic Qualifications

• GCE O-Level / Diploma or equivalent

• Minimum two (2) years of telesales experience

Licensing & Certifications

• General Insurance certifications in BCP, PGI, and ComGI are preferred 

• Candidates without the certifications may be considered but must obtain them within two (2) months of employment

 Technical & Systems Proficiency

• Proficient in MS Office

•  Familiarity with policy administration system and typical manual referral workflows from UW/Claims history to Quotation is an advantage.

• Experience working in a call centre environment and using telephony systems.

Core Competencies

• Familiarity with General Insurance personal lines products, particularly Motor Insurance

• Strong sales, negotiation, and customer service skills

• Ability to draft professional email responses and communicate effectively with customers and stakeholders 

• Good interpersonal skills, pleasant telephone manner, meticulous in documentation and work fulfilment

• Fluent in spoken and written English; proficiency in an additional local language is an advantage

ECICS LIMITED is a leading provider of general insurance solutions in Singapore. With a strong focus on customer service and innovation, we strive to offer our clients tailored insurance products and exceptional support. As a dynamic and forward-thinking organisation, we are committed to the continuous development of our employees and the growth of our business.

As part of our continued growth, we are seeking a Finance Executive (Contract) to support the daily financial operations of the Company, ensuring accuracy, compliance, and timely reporting. This role is critical in maintaining strong financial controls and supporting business growth within a regulated general insurance environment.

Responsibilities:

• Assist with the AR function, including matching of receipts and commission statements in the system.
• Assist with month-end closing, including debtors aging reconciliation, statement of accounts preparation and bank reconciliation.
• Preparing investment journals and reconciliation.
• Perform monthly reconciliation of core system reports to general ledger.
• Assist with preparation of regulatory returns and financial statements.
• Any other ad hoc tasks as assigned

Requirements:

• Higher Nitec/Diploma in Accountancy
• Meticulous, possesses strong analytical skills and has an eye for details
• Tech Savvy
• Able to work both independently and in a team
• Committed and hardworking
• Entry-level candidates are welcome to apply
• Candidates with system implementation and good IT knowledge/background are preferred
• Willing to commit to a 1-year contract position