Total 12 job vacancies by Synapxe Pte. Ltd.

Youwill be working with a team of dedicated & committed engineers for thedevelopment of healthcare application platform and solutions for thetransformation of Singapore Healthcare IT landscape. Our mantra is to “workhard and have fun”, to deliver the next generation healthcare digitalexperience across whole of Singapore

Role& Responsibilities

• Translate business requirements into detail module or component level design
• Participate in solution design in hybrid cloud environment
• Hands-on coding on the assigned modules or components
• Work closely with DevOps engineer for Release management

Requirements

• Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science, Information Technology.
• 6+ years of relevant work experience in software product development.
• Hands-on development experience for Backend application (C# .Net core)
• Knowledge and experience in frontend development (e.g. Reactjs) will be advantageous
• Design and implementation of  REST API and backend business logic, and ensure the API is compliant to healthcare industry standards HL7 FHIR
• Knowledge and experience in application design patterns
• Knowledge and experience in Azure DevOps or equivalent CI/CD
• Experience developing applications using native cloud service offer by AWS or Azure will be advantageous
• Experience with Containers and Orchestration such as Kubernetes/OpenShift will be advantageous
• Experience in Microservice architecture design and implementation will be advantageous

Weare looking for potential CRM Dynamics specialists who will be working with ateam of dedicated & committed engineers for the development of healthcareapplication platform and solutions for the transformation of SingaporeHealthcare IT landscape. Our mantra is to “work hard and have fun”, to deliverthe next generation healthcare digital experience across whole of Singapore

Role& Responsibilities

• Responsible to do development for MS CRM Dynamics 365 for both On Cloud and On Premises deployments.
• Responsible for the development on Power Platform especially power apps. 
• Responsible for making solution recommendations with pros and cons considering the MS CRM Dynamics and Power Platform.
• Responsible to integrate with other system using KingswaySoft and Web API. 
• Responsible for packaging for deployment team over various Dynamics environments using CI / CD of Azure Cloud. 
• Perform application/technical design documentation.
• Provide on-going application support and be involved in various stages of the SDLC
• Plan and coordinate end-user training for any system implementations or enhancements.
• Work effectively in a tight deadline, high pressure environment.

Requirements

• At least 8-10 year’s working experience in programming using Microsoft and web technologies.
• Detailed knowledge of MS CRM Dynamics and Power Platform having developed at least 2 or 3 Applications using Dynamics best practices and design standards.
• Implementation ofMS CRM Dynamics  
• Develop .Net (C#) Plugins.
• Develop .Net assemblies for Custom Workflow.
• Develop client-side Jscript (JQuery) for entity form events.
• Develop using MS CRM SDK to implement customization.
• Configuration of multi-disciplinary user roles
• Deployment of configurations and customization including solution package for entities (Forms, Views, Charts and Dashboards), Plugins and custom workflows.
• Data Migration 
• Experience in Object Oriented Programming, .Net Web Applications, Web Technology (IIS), .Net framework 4.6.2 and above, C#, SQL and Stored procedure in MS SQL Server 2016 and  Above
• Experience in application integration and / or web services integration required.
• Having a knowledge of various version controls repositories.            
• Bachelor’s degree in software engineering, Computer Science or Management Information Systems

The Associate SoftwareTesting Engineer will be responsible for the Software Test design andexecution for the applications under test and will closely work with the QAManager, Business/Functional Analyst and Project Manager through the ProjectLife Cycle. The individual should have a strong understanding of Agile andwaterfall models

• Experience in Software Development Life Cycle Process (SDLC) , Software Testing Lifecycle (STLC) ,Test Methodologies and defect life cycle.
• Knowledge and experience in analysing Software Requirement Specification and identifying and creating  the required test scenarios, test cases, test data and document traceability matrix to ensure sufficient test coverage.
• Experience in executing test cases and test plans to support the quality assurance activities throughout the software lifecycle.
• Able to perform defect reporting and verification of the fixes.
• Effective Communication with strong interpersonal skills and good analytical, problem solving skills.
• Healthcare domain knowledge.
• Experience in testing mobile apps.
• Able to conduct Test Readiness Review (TRR) to ensure readiness of the test phase.
• Experience in API testing using postman.
• Knowledge of SQL and scripting.
• Hands-on experience and expertise with test management tool.
• Development /scripting skills in programming languages which are compatible for Selenium WebDriver such as Java/C#/Python.
• Experience in Automation of Web Applications.
• Good Knowledge in using Version control Management tools such as Bitbucket, GitHub and sound understanding of the code review process.
• experience in manualtesting, with at least 2-3 years focused on Microsoft Dynamics CRM 365
• Strong knowledge of Dynamics CRM functionality, including sales, marketing, service, and custom modules.
• Analyse business requirements and translate theminto detailed test cases for Microsoft Dynamics CRM 365 applications
• Execute test cases manually, including functional, integration, and regression testing for Microsoft Dynamics CRM modules.
• Identify, document, and track defects/issuesfound during testing in defect management tools like Jira, Azure DevOps, etc.

Requirements

• Bachelors Degree in Computer science or related field 
• 5-10 years of Testing experience
• Effective Communication with strong interpersonal skills and good analytical, problem solving skills.
• Healthcare domain knowledge (good to have)
• Basic knowledge of automated testing tools and scripting is an advantage.
• Experience in testing integrations with other Microsoft technologies

Responsibilities

• Perform production job support and track incidents to closure especially on the batch job recovery and failures
• Conducting EVMS (Enterprise Vulnerability Management System) assessment and patching to ensure data accuracy and integrity.
• Participating in on-call rotations to address urgent monitoring issues outside of regular business hours.
• Respond to alerts and incidents generated by monitoring systems, investigate root causes, and implement corrective actions to resolve issues promptly.
• Evaluate potential solutions relating to business intelligence and data warehouse and make recommendations to resolve business problems
• Liaise closely with vendors and project team members in project implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies
• Support the team in defining, tracking and documentation of the technical deliverables expected
• Provide 24/7 primary application maintenance support on technical aspects

Requirements

• Degree in Computer Science, Information Technology, Computer Engineering or equivalent.
• Five (5) years’ experience in developing, implementing and maintaining data warehouse.
• Strong experience in using Informatica PowerCenter with ability to diagnose and troubleshoot ETL errors.
• Strong SQL skills using Oracle and SQL server databases.
• Thorough understanding of data warehouse concepts, dimensional design, and ETL optimization.
• Experience in data modelling and design.
• Ability to manage users, vendors and coordinate with multi-disciplinary teams.
• Strong analytical skills and ability to work independently, as well as in a team

Overall Summary:

Mainly supporting security aspect like firewall checkpoint, security appliances - configuration, troubleshooting, capacity planning. Supporting current operation and deployment of resiliency project. This is a 2-year direct contract position.

Roles and Responsibilities:

• Directly reporting to Security Senior Manager
• Assist Architect team on new infrastructure design, implementation, and management of network solutions that form the core infrastructure, ensuring seamless integration across different platforms. This includes procurement of necessary equipment.
• To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure.
• Collaborate with the team to identify network and system needs, monitor performance metrics, troubleshoot, and resolve network-related issues, and implement improvements.
• Deliver project management for network activities encompassing upgrades, deployments, and migrations. Provide technical guidance and user support as required.
• Develop, maintain, and update documentation covering the network environment and operational procedures.
• Generate reports and detailed documentation outlining findings, implemented solutions, and recommendations for further enhancements.
• Oversee network environment to maximize performance, scalability, and minimize downtime.
• Closely coordinate and conform to Change Management policies, process, and procedures on any network changes.
• To implement approved changes, troubleshoot to identify root causes and implement effective solutions.
• Experience on Automating daily network tasks using scripting.
• Be available to provide on-call support as needed.

Qualifications/ Requirements:

• Minimum Bachelor in Computer Engineering or equivalent
• Must equipped with CCNP or CCIE, min CCNA
• Network Infrastructure & Hardware: 5+ years experience managing large enterprise network with a strong focus on F5, Palo Alto, Cisco, and CheckPoint Technology.
• Network Devices: In-depth knowledge and profciency with switches, firewalls, load balancers, routers, and ISE.
• Network Design & Troubleshooting: Expertise in designing, monitoring, and network & incident management (LAN, WAN, VPN).
• Strong experience with automation tools: Ansible, Python - Automate in operation / project work before
• Experience with Deployment and automation, advantage to have experience building data center
• Proven track record of success in a fast-paced IT environment.
• Excellent communication and interpersonal skills, allowing you to effectively collaborate with both technical and non-technical stakeholders.
• Ability to work under pressure and delivery the project on time with minimum supervision.
• Certified and experienced with the mentioned technologies.

Position Summary:
An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems.

Roles & Responsibilities:
Technical Support
• Provide technical assistance to end users for hardware and software issues.
• Respond to, document, and resolve service tickets in a timely manner.
• Assist users with installations and configurations of IT equipment.

System Implementation
• Support the installation and testing of new hardware and software.
• Ensure integration and compatibility of new systems with existing infrastructure.
• Assist in the development of new report templates and formats.

System Maintenance
• Perform routine system maintenance and backups.
• Participate in disaster recovery drills and system recovery processes.
• Maintain documentation of system activities and procedures.
• Conduct research on new technology 

Issue Resolution
• Identify, diagnose, and resolve technical problems.
• Simulate user issues to troubleshoot and resolve operating difficulties.
• Develop preventive measures and solutions to reduce user problems.

Collaboration and Development
• Work with cross-functional teams to understand support requirements.
• Assist in the development of checklists and methods for issue resolution.
• Provide support and guidance to colleagues with less experience.

Requirements/ Qualifications:

• Bachelor in Computer Engineering
• Min 6-8 years of experience in relevant fields 
• ITIL certified 
• Have experience supporting VIP users
• Experience with procurement including submit purchase request, verify invoices, etc.
• Good written and interpersonal communication skills
• Able to support 24/7 standby support as well
• Excellent stakeholder management skills
• Experience supporting the senior management. The person would need to have experience with stakeholder management. Ideally with experience supporting VIP.
• The person would be good to have IT procurement experience. Support the procurement for cluster EUC, including submit purchase request, verify invoices, etc.
• 1 year contract

Position Summary
The Systems Engineer undertakes complex projects related to systems provisioning, installations, configurations as well as monitoring and maintenance. He/She applies highly developed specialist knowledge and skills in systems administration and works toward continuous optimisation of systems performance. Implement systems improvements and instructs other IT staff in the resolution of complex issues. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Able to quickly and effectively solve issues as they arise and able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. Communicates effectively and displays high level of service standards.

Roles & Responsibilities:

Execute Systems Administration Service Levels

• Monitor systems performance and usage, including response times
• Supervise backups, optimisation, initiation of recovery procedures and routine troubleshooting
• Communicate regularly with technical, applications and operational staff to ensure systems integrity and security
• Determine the systems’ short- and long-term requirements
• Manage systems report production

Advise on System Capabilities

• Advise senior leaders on system concepts and functional capabilities
• Provide technical advice to the team and clients on installation, setup, configuration of systems
• Interpret internal or external business issues and recommends solutions/best practices
• Implement plans to make systems available to users in a shared, secure and controlled manner

Develop New Systems

• Lead the development of new systems as per the system requirements
• Design security and integrity controls
• Conduct new systems testing and implementation
• Define the system maintenance procedures
• Analyse the use of new systems to identify enhancement needs
• Lead research initiatives for the development of advanced and automated approaches for system administration

Optimise systems performance

• Seek opportunities to optimise the delivery of systems services with emphasis on availability, reliability, scalability, and security
• Conduct regular system audits and upgrades
• Develop automated processes to define, measure, and report on service quality, stability and capacity

Resolve issues

• Oversee the assessment of risks to systems
• Identify complex system issues to provide advisory to the stakeholders
• Investigate cause of systems issues
• Resolve complex issues
• Provide escalation support for issues presented by the user

Requirements/ Qualifications:

• Degree in Computer Science, Engineering or equivalent.
• Certification in MSCA/MCSE is preferred.
• At least 4 years of experience in administering and managing Microsoft Active Directory, DNS and Group Policy Management.
• Strong communications skills with stakeholders at all levels.
• Experience in healthcare applications preferred.
• Open to commit to 24/7 standby support when required
• 1 year agency contract

Overall Summary:

Mainly supporting security aspect like firewall checkpoint, security appliances - configuration, troubleshooting, capacity planning. Supporting current operation and deployment of resiliency project. This is a 2-year direct contract position.

Roles and Responsibilities:

• Directly reporting to Security Senior Manager
• Assist Architect team on new infrastructure design, implementation, and management of network solutions that form the core infrastructure, ensuring seamless integration across different platforms. This includes procurement of necessary equipment.
• To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure.
• Collaborate with the team to identify network and system needs, monitor performance metrics, troubleshoot, and resolve network-related issues, and implement improvements.
• Deliver project management for network activities encompassing upgrades, deployments, and migrations. Provide technical guidance and user support as required.
• Develop, maintain, and update documentation covering the network environment and operational procedures.
• Generate reports and detailed documentation outlining findings, implemented solutions, and recommendations for further enhancements.
• Oversee network environment to maximize performance, scalability, and minimize downtime.
• Closely coordinate and conform to Change Management policies, process, and procedures on any network changes.
• To implement approved changes, troubleshoot to identify root causes and implement effective solutions.
• Experience on Automating daily network tasks using scripting.
• Be available to provide on-call support as needed.

Qualifications/ Requirements:

• Minimum Bachelor in Computer Engineering or equivalent
• Must equipped with CCNP or CCIE
• Network Infrastructure & Hardware: 5+ years experience managing large enterprise network with a strong focus on F5, Palo Alto, Cisco, and CheckPoint Technology.
• Network Devices: In-depth knowledge and proficiency with switches, firewalls, load balancers, routers, and ISE.
• Network Design & Troubleshooting: Expertise in designing, monitoring, and network & incident management (LAN, WAN, VPN).
• Strong experience with automation tools: Ansible, Python - Automate in operation / project work before
• Experience with Deployment and automation, advantage to have experience building data center
• Proven track record of success in a fast-paced IT environment.
• Excellent communication and interpersonal skills, allowing you to effectively collaborate with both technical and non-technical stakeholders.
• Ability to work under pressure and delivery the project on time with minimum supervision.
• Certified and experienced with the mentioned technologies.

Overall Summary:

The Network Engineer is responsible for thedesign, installation, configuration and maintenance of Software Defined Network (SDN) infrastructure. His/her primary responsibilities include the design and buildof network infrastructure components, and integrating technologies from various virtualised servers and storage vendors. He/She manages and optimises complexcore networks and configures network equipment and software to ensure alignmentwith defined network performance levels and security standards and regulations.He/she collaborates across network and orchestration teams to ensure the smoothdelivery of end-to-end network slicing and automation solutions. He/she is knowledgeable in the use of networking systems and devices, firewalls, wirelesscontrols and technology, network standards including 5G, and network routing protocols.

He / She leads projects, prioritises andassigns tasks to ensure that team’s resources are used effectively and thatinfrastructure projects are implemented in accordance with plans and budgets.

Candidate is required to be on standby with on-call availability with varied shiftsincluding nights, weekends and holidays. He / She is organised with stronganalytical and troubleshooting skills and has a passion for innovation and newtechnologies and is adaptable to dynamic environments. Candidate must also beable to work well with the team and able to guide them to ensure infrastructure projects are well implemented.

Role and Responsibilities:

Project Management

• Assist with the planning and design of infrastructuresystems

• Assist with the documentation ofinfrastructure design and planning activities and decisions.

• Stakeholder Management

Configure & Administer Network

• Design cost-effective network systems and services that meet productspecifications and comply to standards and best practices

• Prepare and execute test plans including integration, performance, coverageand capacity verification

• Review technical documents for processes, technology and devices

• Designate the direction for Local Area Network (LAN) and/or Wide Area Network(WAN), internet, wireless, and remote access services

• Validate the Software Defined Network (SDN) infrastructure within the ITecosystem

• Oversee the installation, upgrading, operation, control, maintenance andeffective use of LAN and/or WAN for the communication of data, voice, text orimages

• Perform technical evaluation and proof-of-concept of new technologies fornetwork infrastructure

• Review releases, upgrades and fixes available from systems software andsupplies and identify those which merit action

Manage Network Operations & Incidents

• Manage network infrastructure to ensure alignment of technical requirements

• Provide technical inputs on the procurement of network equipment and ensurecompliance with procurement policies

• Develop the disaster recovery plan, processes and protocols for disasterrecovery of network infrastructure

• Ensure disaster recovery plan testing activities are performed and technicalcriteria are met

• Perform network fault troubleshooting and root cause analysis to locate sourcesof network issues

• Develop and verify recovery solutions in test environments and execute inproduction network

• Implement automation workflow for the management of repeated network issuesin collaboration with relevant teams

• Plan and coordinate network security measures for network infrastructure,software and data

Qualification/ Requirements:

• Possess a diploma or degree in Engineering or IT or a Bachelor’s degree in Computer Science.
• Cisco Certified Network Associate/ Professional (CCNA / CCNP-Enterprise) or equivalent
• Minimum of 5 years’ experience and strong knowledge in Enterprise IT infrastructure, including routing, switching, wireless and load balancers and project management experience.
• Good to have security background of firewall , F5 and proxy
• Experience with Cisco products and NAC (network access control)
• Able to do procurement papers for approvals
• Solid technical skills in networking, and security.
• Strong problem-solving skills with the ability to troubleshoot and resolve complex technical issues efficiently.
• Excellent communicationskills to collaborate effectively with team members and stakeholders.
• Comfortable to support 24/7 standby
• Open to travel to different sites
• Comfortable to 2 years direct contract

Overall Summary:

Mainly supporting security aspect like firewall checkpoint, security appliances - configuration, troubleshooting, capacity planning. Supporting current operation and deployment of resiliency project. This is a 2-year direct contract position.

Roles and Responsibilities:

• Directly reporting to Security Senior Manager
• Assist Architect team on new infrastructure design, implementation, and management of network solutions that form the core infrastructure, ensuring seamless integration across different platforms. This includes procurement of necessary equipment.
• To provide comprehensive product knowledge on the data technology required to deliver, support the networks infrastructure.
• Collaborate with the team to identify network and system needs, monitor performance metrics, troubleshoot, and resolve network-related issues, and implement improvements.
• Deliver project management for network activities encompassing upgrades, deployments, and migrations. Provide technical guidance and user support as required.
• Develop, maintain, and update documentation covering the network environment and operational procedures.
• Generate reports and detailed documentation outlining findings, implemented solutions, and recommendations for further enhancements.
• Oversee network environment to maximize performance, scalability, and minimize downtime.
• Closely coordinate and conform to Change Management policies, process, and procedures on any network changes.
• To implement approved changes, troubleshoot to identify root causes and implement effective solutions.
• Experience on Automating daily network tasks using scripting.
• Be available to provide on-call support as needed.

Qualifications/ Requirements:

• Minimum Bachelor in Computer Engineering or equivalent
• Must equipped with CCNP or CCIE
• Network Infrastructure & Hardware: 5+ years experience managing large enterprise network with a strong focus on F5, Palo Alto, Cisco, and CheckPoint Technology.
• Network Devices: In-depth knowledge and proficiency with switches, firewalls, load balancers, routers, and ISE.
• Network Design & Troubleshooting: Expertise in designing, monitoring, and network & incident management (LAN, WAN, VPN).
• Strong experience with automation tools: Ansible, Python - Automate in operation / project work before
• Experience with Deployment and automation, advantage to have experience building data center
• Proven track record of success in a fast-paced IT environment.
• Excellent communication and interpersonal skills, allowing you to effectively collaborate with both technical and non-technical stakeholders.
• Ability to work under pressure and delivery the project on time with minimum supervision.
• Certified and experienced with the mentioned technologies.

Position Summary:

An End User Computing (EUC) Engineer provides comprehensive technical support to end users, ensuring the smooth operation of IT systems and infrastructure. This mid-level role involves troubleshooting hardware and software issues, implementing new systems, and maintaining existing ones. The EUC Engineer works closely with other IT teams to deliver high-quality service and support.

Roles & Responsibilities:

Technical Support

• Provide technical assistance to end users for hardware, software, and network issues.

• Respond to, document, and resolve service tickets in accordance with Service Level Agreements (SLAs).

• Assist users with the installation, configuration, and troubleshooting of IT equipment and applications.

• Develop innovative solutions and/or systems modifications to reduce user problems

System Implementation and Maintenance

• Support the deployment and integration of new hardware and software systems.

• Conduct acceptance testing and ensure compatibility with existing infrastructure.

• Perform regular system maintenance, including updates, backups, and disaster recovery drills.

Performance Optimization:

• Monitor and optimize the performance of end user computing systems.

• Gather and analyze performance data to identify areas for improvement.

• Implement updates and upgrades to enhance system efficiency and reliability.

Issue Resolution:

• Diagnose and resolve complex technical issues, simulating user problems as needed.

• Develop and implement preventive measures to reduce the occurrence of issues.

• Collaborate with other IT teams to address and resolve cross-functional problems.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, changes, and support activities.

• Prepare and present reports on system performance, issues, and resolutions.

• Stay updated with the latest industry trends and technologies to recommend improvements.

Collaboration and Training:

• Work with cross-functional teams to understand and meet support requirements.

• Provide training and guidance to end users on the effective use of IT systems.

• Assist in the development of support documentation and training materials.

Qualifications/ Requirements:

• Possess a Bachelor Degree in IT or healthcare professionals with degree and equivalent experience.
• At least 2-3 years of experience in managing IT operations and support, EUC and Application support in different agencies or government sectors
• Have experience in managing project and vendors
• Able to handle high volume of users and VIP users
• Strong vendor and stakeholder management
• Microsoft Certified: Modern Desktop Administrator Associate​
• Have prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, SCCM administration (plus point)
• Stationed or rotation around in hosipital/ Polyclinic/ Agencies sites, must be comfortable in travelling within Singapore
• Comfortable with 1 year contract

Position Summary:

The Data Centre Operator provides data centre systemsmaintenance and monitoring service and basic support in data centre equipmentinstallation. He/She monitors data volume, maintains internal documentation,and performs independent troubleshooting of recurring issues whenever required.

Role and Responsibilities:

• Support data centre operations

• Assist in He/she is inquisitive and displays apositive attitude when facing obstacles. He/she follows a logical process whenmaking decisions. He/she is also able to communicate effectively and works wellin a team.
• He/she displays willingness to learn and iscommitted to provide service level excellence in everything that he/shedoes. handling all day-to-day operational data centre monitoringactivities
• Assist with management and tracking of assets and the generation of reports
• Support planned maintenance events, system backup processes and disasterrecovery drills
• Perform physical visitor access request into datacenter.
• Perform physical equipment movement request in orout of data center. Manage inventory movements with all necessary approvals andchecking that it matches with request.
• Health monitoring of systems via NOC dashboardsusing monitoring tools.
• Escalate issue to relevant parties based on SOP andescalation matrix.
• Reports generation (daily/weekly/monthly).
• Monitor patching notification email that is send outto the system custodian.
• Daily checking of logs to prepare for audit: visitorlog, keypress log, staging, storage, DC item log and inventory movements.
• Weekly checking of logs to prepare for audit: CCTVand degauss logs.
• Perform any other task assigned that is related tojob requirements.

Support incident resolution 

• React to alerts/alarms
• Support problem/issue identification and resolution
• Escalate problems/issues
• Diagnose problem source through discussions with users
• Support implementation of preventive solutions
• Guide staff to resolve basic and routine problems
• Develop supporting documentation of all activities to ensure accurate andsufficient information for maintenance and troubleshooting

Requirements / Qualifications:

• Diploma / Degree in computer engineering or equivalent
• At 1-3 years of relevant experience
• Required to work in 24 x 7 data center on varied 12 hours shifts including nights,weekends, and holidays.
• He/she is inquisitive and displays a positive attitude when facing obstacles. He/she follows a logical process when making decisions.He/she is also able to communicate effectively and works well in a team.
• He/she displays willingness to learn and iscommitted to provide service level excellence in everything that he/she does.
• He/she needs to be proficiency in Microsoft office.