Total 5 job vacancies by Miratech

We are seeking a Junior Technical Support Engineer to manage incident response, system monitoring, and operational support for contact center platforms. The ideal candidate will ensure system stability, quick issue resolution, and seamless coordination across technical and business teams.

Responsibilities

• Monitor system alerts, performance, and contact center platforms
• Triage and manage incidents using defined priority frameworks
• Coordinate with cross-functional teams for issue resolution
• Track system health, queue performance, and call volumes
• Escalate critical issues to internal teams and vendors
• Participate in standups and war room calls for high-priority incidents
• Maintain incident logs, reports, and compliance documentation
• Communicate updates to stakeholders and ensure smooth coordination
• Leverage AI tools (e.g., Copilot) for productivity and reporting
• Support ad-hoc operational tasks and continuous improvements

We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.

Responsibilities:

• Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements.
• Provide routing design and implementation for contact center technology
• Cooperate with the Architecture team to design, develop, and deploy APIs, and consume APIs.
• Provide technical support and troubleshooting assistance to customers and internal teams when scripting issues arise
• Coordinate issue communication and resolution with multiple other tech teams in the event of a problem.
• Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies’ tickets.

This role focuses on developing responsive and high-performance user interfaces using modern frameworks like React, Angular, or Vue.js. The candidate will work on integrating frontend applications with backend services, implementing secure authentication workflows (including Pindrop), and ensuring seamless user experience across platforms. The role also involves working with AWS cloud services, CI/CD pipelines, and observability tools, while contributing to full-stack development when needed. The ideal candidate will combine strong UI/UX expertise with cloud and integration experience to build scalable, secure, and efficient web applications.

Responsibilities

• Design, develop, and maintain responsive, interactive user interfaces using React, Angular, or Vue.js.
• Integrate and support Pindrop authentication, fraud detection, and voice security functions in frontend
• workflows.
• Translate design wireframes and mockups into high-quality code.
• Implement UI/UX best practices to deliver user-friendly web applications.
• Optimize application performance for maximum speed and scalability.
• Integrate frontend applications with backend RESTful APIs and microservices.
• Write clean, efficient, testable code following best practices for performance, maintainability, and
• security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS,
• DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist backend teams with full-stack integration and debugging.
• Contribute to backend development (Python/Node.js) when needed for end-to-end functionality.

This role focuses on building and maintaining scalable, secure backend systems using Python and cloud technologies. The candidate will design RESTful APIs and microservices, integrate third-party solutions like Pindrop, and develop high-performance applications on AWS. The role involves working extensively with cloud services (Lambda, S3, DynamoDB), implementing CI/CD pipelines, ensuring system observability, and contributing to infrastructure automation. Additionally, the candidate will support contact center transformation initiatives, including integrations with Amazon Connect, while collaborating across teams to deliver reliable and efficient solutions.

Responsibilities

• Design, develop, and maintain RESTful APIs and microservices using Python.
• Integrate and support Pindrop solutions including authentication, fraud detection workflows, and SDK/API usage.
• Architect secure, scalable, and high-performance backend applications.
• Integrate backend services with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, and DynamoDB.
• Write clean, efficient, testable code following best practices for performance, maintainability, and security.
• Design and deploy cloud-native applications using AWS services including EC2, Lambda, S3, RDS, DynamoDB, API Gateway, and IAM.
• Implement and maintain CI/CD pipelines using GitHub Actions or GitLab CI.
• Set up monitoring, logging, and observability using CloudWatch, CloudTrail, and Splunk logging.
• Collaborate on infrastructure automation using CloudFormation and Terraform.
• Integrate solutions with AWS services like Lambda.
• Use of AI-assisted coding in development workflows.
• Assist in migration projects from legacy contact center platforms to Amazon Connect.
• Contribute to frontend work (React/Angular/Vue) when needed and ensure smooth integration with backend APIs

We are seeking a Production Support Specialist/Site Reliability Engineer (SRE) with deep expertise in Amazon Connect (CCaaS). This is a production-focused role. You will ensure reliability, stability, and operational excellence for mission-critical contact center environments through proactive monitoring, live troubleshooting, and automation.

Responsibilities:

• Provide incident response within defined SLAs, troubleshoot production issues, and perform root cause analysis.
• Monitor and maintain observability using Splunk, CloudWatch, Zabbix, and similar tools.
• Investigate issues across AWS services, networking, APIs, and integrations.
• Manage Amazon Connect configurations, contact flows, bots (Lex), and integrations with Lambda, S3, QuickSight, and DynamoDB.
• Develop visual process flows, standardized troubleshooting playbooks, and how-to guides for support teams.
• Document alert resolution steps and maintain runbooks, knowledge repositories, and playbooks.
• Analyze ServiceNow incidents, RCAs, and historical events to extract actionable insights for documentation.
• Collaborate with platform and operations teams for incident triage, mock troubleshooting sessions, and continuous improvement.