Total 5 job vacancies by Alphaeus Pte. Ltd.

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirement: 

• Min Nitec in any disciplines.

• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

**OJT Provided

We are seeking a Tech Refresh Engineer to support a large-scale IT refresh project within a healthcare environment. The role involves device deployment and replacement activities while ensuring minimal disruption to hospital operations.

Key Responsibilities

• Perform end-user device refresh activities including desktops, laptops, and peripherals
• Conduct data migration and basic application setup
• Install and configure operating systems, software, and standard applications
• Perform hardware replacement, asset tagging, and documentation
• Coordinate with end users to schedule refresh activities efficiently
• Troubleshoot basic post-deployment issues and escalate where necessary
• Ensure compliance with healthcare IT policies, security, and data privacy standards
• Work closely with project teams to meet deployment timelines

Requirements

• Minimum 2 years of relevant IT support or tech refresh experience
• Basic knowledge of Windows OS, hardware setup, and troubleshooting
• Experience in device deployment, imaging, or migration activities
• Good communication skills and a service-oriented mindset
• Ability to follow procedures and work independently
• Able to start work immediately or on short notice
• Working hours: 5.5 working days, 44 hours work week.

We are seeking a Tech Refresh Engineer to support a large-scale IT refresh project within a healthcare environment. The role involves device deployment and replacement activities while ensuring minimal disruption to hospital operations.

Key Responsibilities

• Perform end-user device refresh activities including desktops, laptops, and peripherals
• Conduct data migration and basic application setup
• Install and configure operating systems, software, and standard applications
• Perform hardware replacement, asset tagging, and documentation
• Coordinate with end users to schedule refresh activities efficiently
• Troubleshoot basic post-deployment issues and escalate where necessary
• Ensure compliance with healthcare IT policies, security, and data privacy standards
• Work closely with project teams to meet deployment timelines

Requirements

• 3- 6 months of relevant IT support or tech refresh experience
• Basic knowledge of Windows OS, hardware setup, and troubleshooting
• Experience in device deployment, imaging, or migration activities
• Good communication skills and a service-oriented mindset
• Ability to follow procedures and work independently
• Able to start work immediately or on short notice
• Working hours: 5.5 working days, 44 hours work week.

• Contract Period:1 year (renewable subject to performance)
• Location: Depot road
• Working hours: 5.5 working days, 8.5 hours between 7.30am - 7.30pm / 9am - 9pm (OT Payable)

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

• Contract Duration: 1 Year (renewable, subject to business decisions and performance)
• Working hours: 8.5 hours between 7am – 6pm. 5.5 working days (Saturday is only when required / during school events)
• Location: Based on client’s assignment.

Responsibilities:

• As an IT Support Engineer, the broad area of your job responsibilities will cover the following:
• Perform End User Support – Client Management
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Perform follow-up with vendor on replacement of hardware.
• Perform asset management & update asset records.
• Perform user account management (eg. Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
• Manage client platform implementation / upgrade project.
• Ensure deliverables meet service level requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
• Submit progress reports

Requirements:

• Candidate with minimum Diploma Certification in Computer/Electronic Engineering or equivalent discipline
• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
• Computer literacy in MS Office
• Proficiency in Technology will be added advantage
• Independent, resourceful, result-oriented individuals with a "can-do" attitude