Desktop Support Engineer (Contract) - PSSKR002
2 months ago
Contract Duration: 1 Year (renewable, subject to business decisions and performance)Working hours: 8.5 hours between 7am – 6pm. 5.5 working days (Satu.....
- Contract Duration: 1 Year (renewable, subject to business decisions and performance)
- Working hours: 8.5 hours between 7am – 6pm. 5.5 working days (Saturday is only when required / during school events)
- Location: Based on client’s assignment.
Responsibilities:
- As an IT Support Engineer, the broad area of your job responsibilities will cover the following:
- Perform End User Support – Client Management
- Perform troubleshooting for client platform related problems.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
- Perform service request related to client platforms.
- Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
- Involve in client platform implementation/upgrade project.
- Perform follow-up with vendor on replacement of hardware.
- Perform asset management & update asset records.
- Perform user account management (eg. Create password, reset & delete)
- Perform local server administration to facilitate software distribution & patch management service.
- Manage client platform implementation / upgrade project.
- Ensure deliverables meet service level requirement. Propose and implement action plan when required.
- Established facility management standards/best practices to ensure operation consistency across project / facility management teams.
- Submit progress reports
Requirements:
- Candidate with minimum Diploma Certification in Computer/Electronic Engineering or equivalent discipline
- Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage
- Computer literacy in MS Office
- Proficiency in Technology will be added advantage
- Independent, resourceful, result-oriented individuals with a "can-do" attitude
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