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Job Description & Requirements

Overview

Microsoft has an exciting opportunity for an experienced service engineer to join our Sovereign Cloud Program, working to build out and support the operations infrastructure in Microsoft’s National Partner Clouds (NPCs).

NPCs are specialized cloud environments that are designed to comply with the data laws of specific countries and regions. You would be part of the team responsible for

• enabling secure cross-domain data transfer between the Azure public cloud and the NPCs

• enabling secure operational access to the NPCs for the local operations team

• NPC operations infrastructure – including WAN and LAN connectivity

These capabilities enable secure data transfer between platforms, and have critical and demanding security, sovereignty, monitoring and control requirements. Coupled with the challenges of supporting complex environments across disparate security domains, these roles create exciting complex engineering and service support challenges you can solve with us!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• You’ll be a critical member of a geo-distributed team responsible for designing, implementing and supporting operations capabilities within high-assurance, secure and highly available environments.

• You’ll be responsible for implementing and refining DevOps practices in order to improve operational efficiency while ensuring other requirements, such as security, are not compromised.

• You’ll actively participate in 24/7/365 support, which means participating in rotating on-call duties. Your responsiveness and problem-solving skills will be crucial.

• Collaboration across the global organization is essential. You’ll be a contact point between teams, driving cross-team information sharing and process reuse in order to enhance efficiency and consistency.

• Working closely with security teams, you’ll ensure adherence to security standards. This involves integrating security practices into all aspects of your work. By maintaining a strong security posture, you’ll protect critical assets.

• You should expect to need to travel to the in-country Sovereign Operations Centres on a regular basis. This physical presence is vital for effective coordination, monitoring, and collaboration within the centre. Exact frequency to be agreed but needs to be frequent enough to build strong relationships with the customer teams there.

Qualifications

Required:

• Bachelor’s Degree or equivalent and at least 3 years of hands-on experience in designing, building and operating complex IT environments.

• Knowledge and experience deploying/configuring and maintaining: Active Directory, Group Policy, WSUS, MECM, Windows Desktop deployments and application installations.

• Experience with system and service management in high security domains.

• Azure Fundamentals (AZ-900) or any other equivalent Cloud Certification

• Proficiency in English (spoken and written) is essential for internal collaboration and reporting.

Preferred:

• Experience in system and service administration of complex platforms.

• Systems shell scripting experience (Bash, PowerShell, Python) and Dev Ops suites such as Ansible or equivalent.

• Experience working in broad domains including security, software, networking and service design.

• Experience of service support, with on-call responsibilities.

• Experience with distributed systems and critical production service environments.

• DevOps experience, including continuous configuration automation.

• Azure deployment knowledge including Bicep and Arm templates.

Security Clearance Requirements:

Candidates must be able to meet Microsoft, customer and/or government security screening requirements for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

• Customer or government screening requirements as needed over time.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities:

• Deliver professional and attentive table service, ensuring a warm and personalised guest experience
• Confidently present menus, introduce dishes, and recommend suitable beverage pairings
• Take accurate food and beverage orders and ensure prompt and seamless service delivery
• Maintain high standards of cleanliness, hygiene, and presentation of the dining environment
• Anticipate guest needs and respond proactively to requests with care and efficiency
• Work closely with kitchen and bar teams to ensure smooth coordination and service flow
• Handle guest feedback and service recovery in a professional and courteous manner
• Support restaurant opening and closing procedures in accordance with operational standards
• Perform any other duties as assigned by the Management

Requirements:

• Previous experience in hospitality or contemporary full-service restaurant operations preferred
• Strong communication and interpersonal skills
• Positive attitude with a team-player mindset
• Ability to work in a fast-paced environment while maintaining attention to detail
• Well-groomed and professional appearance
• Willingness to work weekends, public holidays, and rotating shifts

Whatsapp 91834574 for more information

Job Responsibilities:

1. Standards Development & Governance:

• Develop, document, and maintain comprehensive global standards, SOPs, and service level agreements for all aftersales distributors and dealers.
• Lead the annual store assessment and grading program to measure compliance and performance.
• Conduct regular audits and checks to ensure adherence to policies and work towards best-in-class service benchmarks.

2. Performance Management & Business Excellence:

• Define, set, and communicate key performance indicators (KPIs) and targets for the aftersales network.
• Monitor, review, and report on channel performance, providing insights and coaching to distributors/dealers to achieve excellence.

3. Technical & Operational Readiness:

• Assess and report on the readiness of the service network to support new product launches and existing vehicle models.
• Lead the evaluation of Integrated Logistics Support (ILS) adequacy across the network, including:
• Special tooling and diagnostic equipment.
• Facility suitability and workshop layout.
• Technician skills and training needs.
• Manpower planning and technical documentation.
• Collaborate closely with the Engineering & Technical Support team to conduct these assessments.

4. Training Support:

* Support the HQ training department in the planning and development of training centre curricula to ensure non-technical and soft skills meet brand standards.

Qualifications and Experience:

* Bachelor’s degree in engineering, Business Management, Automotive Technology, or a related field.

* Minimum of 3-5 years of experience in automotive aftersales, with significant exposure to dealer network management, standards development, or service operations.

* Proven experience in developing SOPs, conducting audits, and implementing performance management systems (KPIs).

* Strong analytical skills with experience and root-cause investigation.

* Excellent knowledge of workshop operations, parts logistics, and technical service requirements.

* Experience with DMS and other aftersales IT systems is essential.

* Project management experience is highly desirable.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Casework - Engagement & Assessment

• Engage client and significant others (e.g. family, caregivers, etc.) in a therapeutic manner to understand their needs
• Manage and overcome reluctance and resistance to change

Casework - Case Review & Documentations

• Implement and follow up on care/ case plans and interventions to determine the suitability of care/ case plans in addressing client's needs and modify them where necessary
• Draft social reports for complex cases to be reviewed by supervisor

Casework - Goal Setting & Intervention Plans

• Conceptualise and identify appropriate approaches to develop care/ case plan for client
• Help clients to develop and choose strategies and formulate viable plans
• Represent case in case conference

Group Work

• Target and reach out to individuals and/ or targeted groups who may benefit from group work conducted by organisations/ agencies
• Plan, implement, monitor, evaluate and modify therapeutic group work to address issues of target groups
• Facilitate high risk therapeutic group work under supervision

Community Work

• Conduct environmental scans and assess community needs
• Design, develop and implement community-specific development programmes (e.g. aging community in a specific neighbourhood)
• Participate in community development initiatives and provide recommendations for consideration

Professional Development & Education

• Engage in learning opportunities (e.g. participate in community of practice meetings to develop skills and capabilities)
• Attend professional development courses to acquire professional knowledge and skills

Programme Development & Implementation

• Participate/ implement programmes (e.g. strengthening activities appropriate to clients' profile)
• Review and refine programmes to target client groups or other stakeholders/ partners/ agencies
• Identify service gaps in response to client needs and make recommendations to improve service provision of programmes

Research

• Participate and support research
• Engage in multi-disciplinary team research projects

• Bachelor's Degree majoring in Social Work from universities recognised by the Social Work Accreditation and Advisory Board (SWAAB) of Singapore
• Independent, creative, flexible thinking and able to motivate staff
• Good people skills
• Has strong understanding of the diverse cultures and race
• Has patience, love, passion and commitment in the family services

THK Family Service Centres (FSCs) have played a pivotal role as essential community hubs, offering social services to families grappling with psycho-social challenges. Thye Hua Kwan Moral Charities currently manages five FSCs strategically located in Jurong West, Bukit Panjang, Tanjong Pagar, MacPherson and Bedok North.

We welcome applications from part-time candidates!

Time and Work Location - 9.30am to 7pm at Depot Road

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.

Key responsibilities and functions include:

1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

• Track record for excellent Customer Service
• Able to learn quickly and adapt to changes.
• Good interpersonal and communication skills
• Good command of English (written and spoken).
• IT savvy and familiar with common software.
• WSQ certification in customer service is an advantage

Job Description 
 

• Take charge of entire clinical nursing practice in a Senior Care Centre 

• Take charge of nursing care for elderly clients; including fall risks and hospitalization processes    

• Take charge of medical procedures in an outbreak of infectious diseases 

• Conduct client assessments during admissions and periodic reviews   

• Participate in multidisciplinary case discussions  

• Oversee adequacy of medical supplies and equipment 

Job Requirements and Qualifications: 

• Diploma in Nursing – Registered with the Singapore Nursing Board  

• Minimum 5 years of nursing experience in a hospital or eldercare setting 

• Good communication and interpersonal skill  

• Experience in caring for elderly clients and those with dementia 

• Possess a passionate disposition to care for frail seniors 

• Be able to conduct care programmes for seniors; e.g. daily news/healthcare reviews/cooking therapy/art & craft/singing/dancing, remininiscence therapy; etc. 
  

  Please send your resume in MS WORD apply via APPLY NOW indicating your current and expected salary.

  We regret that only shortlisted candidates will be notified.

  Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).
  

  “This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). 

  e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

  By applying for this role, you consent to PCF Sparkle Care’s PDPA and e2i’s PDPA.”

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

• Salary: Range: $2,000 - $2,400 
• Working Days: 5 days, Monday to Friday
• Working Hours: 8.30am to 5.30pm
• Location: West – Jurong East / Toh Guan

Responsibilities:

• Respond to scheduled and unscheduled maintenance service requests at customer premises.
• Troubleshoot and repair system abnormalities during maintenance service calls.
• Perform maintenance service in accordance with Company Service Agreements.
• Supervise and control subcontractors’ work quality for maintenance works.
• Provide technical support to other departments’ staff.
• Perform other duties as assigned.

Requirements:

• Possess at least a Nitec or Higher Nitec in Electronic or Electrical Engineering
• 1–2 years’ relevant experience in service and maintenance of alarm, card access and CCTV systems.
• WSQ certifications such as Building Construction Safety Supervisor, Work-at-Height and Risk Management will be an added advantage

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Monthly reconciliation of bank accounts using Xero
Managing HR functions including recruitment
Manage timesheets administration and payroll processing

Candidate must possess
Detailed oriented, organized, independent, reliable, resourceful, willing to learn and adapt, and a good team player, strong multitasking and prioritization skill
Proficient in MS Office

Working hours 9-6pm Mondays-Fridays
Salary: $12-$14 per hour

Contact Chan @ 87161632 for interview

Job Description

As a member and contributor of the Strategy and Innovation Office (SIO) team, you will lead and drive strategic planning and policy development, distilling insights in consultation with SNEC and SingHealth’s senior management and MOH to determine and prioritise short, mid and long-term strategies for sustained growth of SNEC as the flagship national eye centre catering to the eye care needs of more than 50% of our population.

You will lead and formulate strategic plans and engagement using various strategy development frameworks. You will also communicate the strategy development process, lead engagement with various levels of staff in the formulation of the strategy, encourage the integration of workflows and lead ad-hoc projects that will support and drive the centre’s strategies. You are also required also provide secretariat support for key management meetings and retreats to discuss ideas and initiatives, and co-ordinate overall strategic policies and directions to ensure congruence.

Corporate and Eye Care Strategy Planning and Development

• Lead and drive the end-to-end development of and engagement for the centre’s strategic plans and initiatives to ensure that they are robust, coherent and well-articulated.

• Support the implementation of the Enterprise Strategic Plan (ESP) by conceptualising initiatives, establishing execution frameworks, and developing monitoring mechanisms to track and report progress against planned deliverables. Continually monitor the healthcare and business landscape; conduct structured horizon scanning activities, including facilitating discussions on emerging healthcare trends and their implications, and developing thematic analyses to support strategic environmental scanning. Perform and integrate research, leveraging on internal and external data with ground-sensing and overarching national policies.

• Evaluate and analysis findings to identify new and emerging market opportunities, issues and challenges in the local and global environment.

• Organise seminars and events on review of ESP, emerging trends, cross-sector learning in relation to the ESP and organize learning journeys for management to other organisations.

• Facilitate the development and coordination of actionable implementation plans (short, medium and long term) aligned with the overall strategies.

• Engage stakeholders and decision-makers and communicate policy and other considerations, strategies and plans, and intended outcomes clearly and convincingly.

• Develop and execute strategic communications plans, including publications such as ESP E-Bulletins and Future Sights Reports, to maintain regular engagement and communications cadence with stakeholders

• Prepare and present strategy papers and presentations.

• Support the development of regular performance reports for management as well as facilitating cross-functional performance reviews for the leadership.

Strategic Relations/Partnership Management

• Provide oversight and guidance on strategic relations/partnership with external parties.

• Lead, develop and drive engagement on policies, procedures and process flow for review and approval of formalisation of strategic relations/partnership, including via MOUs, agreements and/or contracts.

• Monitor and track outcomes, deliverables, and status (renewal or cessation) of strategic relations/partnership, including via MOUs, agreements and/or contracts.

Population Health and Capitation Steering Committee (PHCSC)

• Review eye population health strategy and related workstreams.

• Ensure effective meeting management and succinct minutes of meeting, preparation of management reports and presentation slides.

• Follow-up on key action items (by stakeholders) to ensure they are closed and completed.

• Ensure strategic follow-through, propose systematic agenda management, and enhance committee knowledge through relevant insights sharing

Secretariat responsibilities

• Develop and maintain an efficient format for key leadership meetings.

• Provide timely summary of work plan implementation for HoD’s review.

• Ensure effective meeting management and succinct minutes of meeting, preparation of management reports and presentation slides.

• Follow-up on key action items (by stakeholders) to ensure they are closed and completed.

• Ensure strategic follow-through, propose systematic agenda management, and enhance committee knowledge through relevant insights sharing.

Job Requirements

• Bachelor's degree in Strategy, Business, Corporate Finance, Information Systems, or related field.

• At least 8 years’ of relevant work experience in corporate and healthcare strategic planning and development, business and management consulting, corporate planning, organizational development, finance, research and analysis or similar fields.

• Experience in supporting the senior management in to reviewing and formulating strategies/policies.

• Resourceful and a strong team player with excellent planning and analytical skills, as well as able to work well independently.   

• Strong achievement motivation, resilient, has a growth mindset, able to learn and adapt quickly. Enjoys problem solving, comfortable to navigate ambiguities and uncertainties.  Willingness to challenge boundaries and explore new experiences.

• Skilled and effective communicator (verbal, business writing, and presentation), possesses facilitation skills tailored to different groups of stakeholders and able to engage stakeholders of all levels.  Ability to distill concepts and communicate them in a concise, digestible and coherent manner.

• Proficient in leveraging digital and AI tools to enhance productivity and quality of deliverables and output.

• Highly numerate, with financial modeling knowledge preferred.  Data driven and comfortable in gathering, examining and analyzing data and deriving useful patterns, insights and translating them into actionable plans and strategies to guide decision making with strong business acumen and grounding in business operations.

• Relevant experience in healthcare and innovation-related fields would be an advantage.

About Us

Woodlands Hospital is a next generation healthcare systemdesigned to meet the future of care. As an integrated acute and communityhospital with specialist outpatient clinics and innovative care models, wedeliver person centred, connected and seamless care—extending far beyondtraditional hospital walls.

Our mission is to redefine healthcare for an ageing anddiverse population through digital innovation, personalized care, and strongpatient relationships while strengthening preventive and integrated care in thecommunity. Guided by teamwork, service excellence and sustainability, we arebuilding a healthier future for all.

Why This Role Matters

We are seeking an Operations Executive to play a criticalrole in enabling effective clinical service planning, operations, and deliveryacross Woodlands Health. You will be part of a high performing, engagedoperating environment where teams are empowered to deliver safe, efficient, andpatient centred care. As part of the operations team, you will translateorganisational strategy into effective operational execution to meet thehospital’s goals. You will support initiatives that enhance care quality, servicevalue, and patient experience across the OT, Endoscopy and SOC facilities andClinical Operations (surgery) services supported by this Enterprise.

This is more than an administrative or coordination role. Asa trusted partner to clinical leaders, you will help translate populationhealth needs and clinical strategy into well planned, resilient, and futureready services—supporting clinicians, nurses to ensure operational excellenceacross the care continuum.

Key Responsibilities

Support Care Services Planning & Development

• Support the analysis of population health needs within theWH catchment area to inform clinical services planning and population healthstrategies.

• Partner clinical leaders to identify, develop, andimplement clinical services aligned with projected demand and organisationalpriorities.

• Work closely with clinical leads to define servicerequirements, workload projections, and capacity considerations.

• Support the design and implementation of innovative andintegrated care delivery models across settings.

Support Facility and Clinical Operations

• Ensure that facilities, equipment, and instrumentationmeet clinical needs, standardisation norms, and regulatory compliance.

• Support planning and procurement of clinical equipment andinstruments in line with approved service requirements.

• Use data to support the development of clinical servicesand optimize efficiency of facilities.

Governance, Planning & Department Support

• Prepare and support clinical programme approval papers andwork with clinicians to operationalize these programmes for patient care.

• Prepare and support equipment procurement approval papers,tender documentation, and legal submissions related to clinical operations.

• Support annual enterprise and division work plans,budgeting exercises, and required submissions .

• Develop, maintain, and update departmental policies andwork instructions, and serve as a resource for onboarding new staff.

General Responsibilities

• Perform additional duties as assigned by the Chief/Head ofClinical Department and Director, Elective Care Enterprise.

• Support meetings, initiatives, and projects as assigned.

What You Bring

Qualifications & Experience

• University degree.

• At least 2 years of relevant experience in operations,healthcare services, or a similar environment is advantageous but notessential.

• Healthcare experience is advantageous but not essential.

Skills & Attributes

• Strong planning, organisation, and coordination skills.

• Ability to manage relationships and communicateeffectively with clinicians and multidisciplinary teams.

• Analytical mindset with the ability to translate conceptsinto operational models, and data into actionable insights.

• Confident communicator with sound negotiation andstakeholder management skills.

• Adaptable and comfortable working in a complex, fastmoving healthcare environment.

• Good presentation and writing skills

Why Join Us?

• Be part of a purpose driven organisation shaping thefuture of healthcare in Singapore.

• Work closely with clinical leaders to make a meaningfulimpact on care delivery and patient outcomes.

• Contribute to innovative care models and community basedhealthcare.

• Grow your career within an integrated healthcare systemcommitted to people development, collaboration, and service excellence.

• 5 Work Days; 10AM - 7PM

Convenient Locations (Walk Distance from MRT)

Duties:

• Deliver warm, personalized service to customers before, during, and after treatments.
• Manage customer schedules and coordinate with staff for seamless operations.
• Maintain accurate records of treatments, sales, and customer data.
• Oversee shop facilities, inventory, and cashier duties.
• Ensure staff follow company SOPs and support onboarding of new team members.
• Handle customer inquiries and provide expert guidance on treatments and packages.

Requirements:

• Only for Singaporeans.
• Minimum 2 years’ experience in customer service or relations, ideally in a beauty or service-focused industry.
• Organized, friendly and proactive in managing customer needs.

Kindly send your resume to 9728 9671 !!!

Temp Call Centre

Salary: up to $2600

Duration: 1 year

Working Days & Hours: Monday to Friday office hrs

Location: Ubi

Job Description:

Serveas the first point of contact for Members of Public (MOPs), handling enquiriesprofessionally and empathetically.

Build a strong understanding of citizen needs, anticipate concerns, and deliveraccurate, citizen-centric resolutions with customer satisfaction as a priority.

Take ownership of cases from first contact through follow-up and closure,ensuring timely resolution and clear communication throughout the interactionjourney.

Accurately document all interactions, escalations and outcomes in thedesignated case management system/any tracker.

Coordinate closely with internal Points of Contact (POCs) and externalstakeholders to facilitate timely 

Job Requirements: Min GCE N / O / A Level / Diploma in any course

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg

Overview

Our client, a leading global financial markets and trading technology firm, is seeking a Trade Desk Associate to join its Singapore-based FX operations team.

This role supports a 24x5 low-latency electronic FX trading platform used by global banks, buy-side institutions, corporates, liquidity providers, and prime brokers. The successful candidate will provide real-time client support, monitor trading activity and platform performance, and troubleshoot trading, connectivity, and market data issues during the Asia trading session.

This is an excellent opportunity for someone with experience in an electronic trading environment who is looking to deepen their knowledge of FX markets, FIX connectivity, Linux, and low-latency trading systems.

Responsibilities

• Serve as the first point of contact for client enquiries via phone and email during the Asia trading session.
• Provide real-time support across trading activity, platform connectivity, APIs, and market data.
• Troubleshoot client issues involving FIX connectivity, order behaviour, platform functionality, and trading flows.
• Use Linux and command-line tools to review logs, investigate incidents, and support issue resolution.
• Monitor trading, market data, client connectivity, and system dashboards throughout the trading session.
• Perform daily and weekly pre-market system health checks to ensure platform readiness.
• Identify, triage, document, and escalate operational or technical issues promptly.
• Monitor market integrity, including crossed or off-market pricing and value-date issues.
• Liaise with liquidity providers, institutional clients, sales, technology, and operations teams to resolve trading-related issues.
• Support new client onboarding, FIX certification testing, connectivity checks, and production-readiness activities.
• Maintain clear and accurate incident records, client communications, and regional handovers.
• Contribute to process improvements, operational documentation, and platform resilience initiatives.
• Participate in holiday and weekend coverage rotations when required.

Requirements

• Bachelor’s degree or equivalent educational background.
• Approximately 2–3 years of experience in an electronic trading, financial markets, trade support, application support, or technical support environment.
• Experience working within a trading environment, with a good understanding of both market activity and trading systems.
• Hands-on experience with FIX protocol is required.
• Hands-on experience with Linux and command-line tools is required.
• Basic understanding of electronic trading, FX markets, market data, liquidity, or exchange-traded products.
• Strong troubleshooting and problem-solving skills in a fast-paced, time-sensitive environment.
• Excellent written and verbal English communication skills.
• Confidence communicating with institutional clients and internal technical stakeholders.
• Ability to document issues clearly and manage multiple priorities during live trading hours.
• Smart, proactive, composed, and eager to develop into a subject matter expert.

Working Arrangement

• Hybrid arrangement: four days onsite and one day working from home.
• Standard coverage is aligned to the Asia trading session, typically 7:00 PM–3:00 AM ET.
• The role also participates in Sunday market-start coverage, which may require an earlier start than the usual shift.
• Flexibility may be required during major incidents, heightened market activity, public holidays, or weekend coverage rotations.