Total 4,103 Customer Service job vacancies

Job Description & Requirements

Mandatory Skills Responsibilities

• Provide Level 2 production support for business applications and batch jobs

• Monitor applications, troubleshoot incidents, and ensure SLA compliance

• Support and maintain Java/J2EE applications in Linux/Unix environments

• Develop and maintain Python and Shell scripting for automation and operational support

• Execute SQL queries, analyze logs, and perform issue resolution

• Support application deployments, job scheduling, and system monitoring

• Work closely with development and infrastructure teams for issue resolution

Requirements

• Degree in IT, Computer Science, or related field

• Minimum 2 years of experience in application

• Hands-on experience in Python, Shell scripting, SQL, and Linux/Unix

• Basic knowledge of Java/J2EE applications

• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL,

• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

• Banking industry exposure is a plus

• Strong problem-solving skills, ownership mindset, and good team

Job Description

• Plan, set up, and manage all IT and network infrastructure for new store openings, including computers, printers, mobile devices, CCTV systems, Wi-Fi, and telephone lines.
• Coordinate, supervise, and manage external vendors for IT and technical setup works.
• Set up and manage new user email accounts, including account creation, configuration, access rights assignment, and ongoing maintenance.
• Manage and maintain all IT server, systems, hardware, software, and networks across the group of companies.
• Ensure all outlets’ CCTV systems and IT equipment are fully operational at all times.
• Provide day-to-day technical support to users, including troubleshooting hardware, software, and network issues.
• Perform daily maintenance of PCs, laptops, and server rooms, including system updates and checks. Monitor, manage, and maintain network infrastructure such as routers, switches, firewalls, and VPNs.
• Ensure IT security through proper data backups, antivirus management, system access control, and security best practices.
• Manage system configurations, user access rights, and conduct regular access reviews.
• Assist in developing, reviewing, and implementing IT policies, SOPs, and IT guidelines.
• Monitor, log, track, and resolve IT incidents, escalating issues when necessary and ensuring closure.
• Research, evaluate, and recommend IT equipment and solutions; obtain quotations and support procurement processes.
• Evaluate and recommend new technologies to improve operational efficiency and system reliability.
• Perform ad-hoc IT duties as assigned by Management.

Job Requirement

• Diploma or Degree in Information Technology, Computer Science, or a related field
• Minimum 2 years of hands-on experience in IT support, infrastructure, or systems administration (retail / multi-outlet environment preferred)
• Strong knowledge of IT infrastructure setup including PCs, laptops, printers, mobile devices, CCTV systems, network cabling, Wi-Fi, routers, switches, firewalls, and VPNs
• Familiar with Windows OS, basic server administration, email systems (e.g. Microsoft 365 / Google Workspace), and user access management
• Working knowledge of network troubleshooting, hardware diagnostics, and software issue resolution
• Strong troubleshooting, problem-solving, and incident management skills
• Able to manage multiple tasks, prioritize issues, and work independently with minimal supervision
• Good communication and coordination skills to support users across different outlets
• Positive attitude, proactive mindset, and strong sense of responsibility

Responsibilities:

1.      Provide 24x7 production support onsite / offsite

2.      Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3.      Manage and respond to users on timely manner.

4.      Log incident ticket for production issues and user queries

5.      Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6.      Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7.      Follow up on defect and incident closure and meet incident closure KPI

8.      Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9.      Make sure system availability as per respective agreed SLA

10.   Support EOD batch run

11.   Perform annual Disaster Recovery (DR) exercise for supported applications

12.   Provide support to System Engineers on server level patches / upgrade as and when applicable

13.   Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14.   Ensure application documentation is properly updated for each production release

Requirements:

Must have: -

• Bachelor’s degree of Computer Science/IT or Engineering
• 10 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC, FI/Banking domain knowledge
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Key Domain/ Technical Skills:

Essential technical skill: -

• Strong proficiency of OS/400 system, RPG, COBOL language
• Plus point – good experience in Silverlake banking system
• Added advantage - Open System knowledge - Unix, Linux, Solaris, Shell Script, Oracle DB

Job Responsibilities:

·       Lead and manage the purchasing system for QC, including:

·       Ordering stationery and non-laboratory items from the Com-office.

·       Raising Purchase Requisitions (PRs)for laboratory consumables, chemicals and services.

·       Coordinating with vendors for quotations, delivery schedules, and invoicing. 

·       Receive incoming items and verify against Delivery Orders; perform stock-taking as required.

·       Act as the main point of contact between QC and the Warehouse.

·       Transfer reagents to the fridge/freezer from the interim warehouse when necessary.

·       Receiving of materials in Cisprosystem

·       Creation of static data for chemical/column in Cispro

·       Print and issue logbooks.

·       Reviewing of logbooks.

·       Handle document archival activities, including scanning and submission to QA.

·       Serve as back up for Training Coordinator — manage the addition and removal of job code(s).

·       Aliquoting of sample using pipette

·       Packing of raw materials, excipients and Packaging component for overseas shipment

·       Housekeeping and 5S in the laboratory

·       Any other work assigned by the supervisor

Job Requirements:

·       Diploma in any field

·       Proficient in Microsoft Word, Excel, PowerPoint, Power BI, etc

·       Meticulous

·       Strong organizational abilities,

·       Excellent verbal/written communication.

·       Ability to prioritize tasks, meet deadlines, and handle multitasking.

Contract Duration: 12 months, subject to renewal based on performance.

Company Overview

Trevo provides smart kiosk and self check-in solutions for the hospitality industry, helping hotels streamline guest experiences through automation, digitalization, and seamless integrations.

Job Summary

Join Trevo as a Support Engineer to deliver first-level technical support for hotel kiosk and self check-in systems, resolving issues remotely and onsite to enhance guest experience and operational efficiency.

Responsibilities

• Provide first-level technical support for kiosk and self check-in systems deployed at hotels to ensure continuous operation
• Troubleshoot hardware, software, network, and system-related issues to restore functionality promptly
• Perform remote diagnostics and resolve technical problems to minimize downtime
• Attend onsite support and maintenance visits to address complex or hardware-related issues
• Monitor support tickets and follow up with customers to ensure timely resolution and satisfaction
• Escalate complex technical issues to specialized internal teams for advanced troubleshooting
• Assist in kiosk setup, deployment, testing, and configuration to ensure proper system operation
• Coordinate with hotel operations, IT teams, and vendors during troubleshooting to facilitate effective issue resolution
• Maintain accurate documentation of incidents, resolutions, and support activities for knowledge sharing and audit purposes
• Communicate professionally with customers to ensure high satisfaction and clear understanding of support processes

Required competencies and certifications

• Basic understanding of computer hardware, networking, and Windows systems
• Strong troubleshooting and problem-solving skills applied to technical support scenarios
• Effective communication and interpersonal skills to engage with customers and internal teams
• Ability to work independently and collaboratively within a team environment
• Willingness to travel onsite to hotels as required for support and maintenance

Preferred competencies and qualifications

• Experience supporting kiosks or hotel technology solutions
• Basic understanding of hotel systems or Property Management Systems (PMS)
• Familiarity with remote support tools for efficient issue diagnosis and resolution
• Basic knowledge of networking concepts including IP, router, Wi-Fi, and VLAN

Other Information

Working Arrangement

• Hybrid working environment combining remote and onsite hotel support
• May require after-office-hours support during critical situations

Why Join Trevo

• Be part of a fast-growing hospitality technology company
• Exposure to innovative self check-in and automation solutions
• Opportunity to work with well-known hotel brands
• Career growth and learning opportunities in hospitality tech
• Collaborative and dynamic working environment

Infant Care Teacher

• Location: Katong/ Novena/ Pasir Ris/ Toa Payoh/ Newton/ Yio Chu Kang/ Ang Mo Kio/ Thomson/ Loyang (Islandwide location available too!)

• Working Days: Mon-Fri

• Working hours : 44 hours per week

KEY RESPONSIBILITIES:

• Create a secure and quality learning environment for the children through nurturing trusting and respectful relationships with them.

• Enrich children’s learning by co-designing and implementing a developmentally and culturally appropriate curriculum, while integrating innovative teaching and learning practices.

• Proactive and intentional in strengthening partnerships with families and the community, and co-design collaborative efforts with colleagues and stakeholders to achieve this goal.

• Guide the junior educators in enhancing their professional practice.

• Provide suggestions, ideas to improve professional development in the preschool, while also contributing to the preschool's culture of collaboration and collegiality.

• Responsive to the needs of infants and toddlers.

• Create a secure environment for infants and toddlers through nurturing respectful, responsive and reciprocal relationships with them.

• Create a quality learning environment through implementing developmentally appropriate curricula and programmes.

• Build trusting and respectful relationships and partnerships with stakeholders by actively engaging the children’s family and community.

• Engage in ongoing professional development and reflective practice, and contribute to fostering a culture of collaboration and collegiality with relevant stakeholders.

REQUIREMENTS

• Certificate in Infant/Toddler Care & Development (CIT) / Higher Certificate in Infant Care (HCIC)/ Advanced Certificate in Early Years (ACEY)

• Candidates who are currently undergoing HCIC/ACEY are welcome to apply too

• Preferably with relevant experience in teaching infant and toddler