Total 12 Customer Service job vacancies in bengaluru

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.

Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.

We’re now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we’re looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.

Make a real impact

**Responsibilities**

• Process Aftermarket sales orders (including eCommerce) through the complete order-to-invoice cycle in accordance with company guidelines and policies
• Manage order input, delivery notes, factory liaison, invoicing, and advance order confirmations to ensure timely on-time delivery
• Liaise with internal and external stakeholders to resolve order processing issues and maintain efficient backlog management with no past due orders
• Prepare and validate documentation for letters of credit and ensure all necessary shipping documentation (customs invoices, packing lists, inspection certificates) complies with foreign trade regulations
• Maintain system and operational transactions in compliance with legal, regulatory, taxation, and corporate requirements
• Organise and update order information on SharePoint/MS Teams, and manage internal reporting and data dashboards
• Attend weekly and monthly meetings and participate in cross-functional initiatives as required
• Undertake ad-hoc tasks as assigned by management

• Service Desk shift – Triaging new incidents in call logging system ServiceNow
• Level 1 support for our customers ERP Systems – user setups, initial troubleshooting, gathering additional information
• Co-ordination and contribution to the monthly and weekly scheduled customer status reports
• Management of the monthly and weekly reporting cycle 
• Ensuring CSIP/customer recommendations are up to date and driven through
• Liaising with marketing and senior management on newsletter items to be included
• Driving KPI and ISO - Ensure that ServiceNow tickets are kept up-to-date and accurate and ensure that all notes and associated information relating to calls are added to the system in an appropriate manner and agreed customer SLAs are met
• Assist with creating knowledge documentation and sharing knowledge with the team Liaise with 3rd party Service Providers on incidents
• Project support – assist with testing or supervised configuration where required
• Adhering to client operational procedures and conducting daily checks
• Driving initiatives to streamline our processes.

To provide excellent guest service by ensuring a pleasant dining experience, maintaining service standards, and assisting in restaurant operations.

Key Responsibilities:

• Greet and seat guests courteously, ensuring comfort and satisfaction.

• Present menus, take orders accurately, and serve food & beverages promptly.

• Ensure table setup and cleanliness as per hotel standards.

• Maintain knowledge of menu items, ingredients, and daily specials.

• Coordinate with kitchen and bar staff to ensure timely service.

• Handle guest complaints professionally and report to the supervisor if required.

• Ensure adherence to hygiene, grooming, and safety standards.

• Assist in billing and cash handling procedures.

• Support in banquet or special event setups when needed.

Laundryheap is an award-winning, industry-leading startup transforming the laundry and dry cleaning industry. With services across 14 global markets and expanding rapidly across Europe, Asia, and North America, we pride ourselves on delivering clean clothes within 24 hours, making us one of the fastest services in the business.

You’ll Make a Difference By:

Reporting to the Regional Lead, the Associate - Driver Operations plays a critical role in maintaining operational excellence. You will ensure smooth driver onboarding via calls and video interactions, while simultaneously managing live logistics—monitoring driver activity, planning routes, and resolving real-time issues.

Key Responsibilities

1. Driver Onboarding & Recruitment

• Conduct outbound calls and video sessions with potential drivers to guide them through the onboarding and documentation process.
• Assess driver readiness and ensure compliance with company policies and onboarding standards.
• Coordinate background checks, training, and activation of driver accounts.
• Provide timely updates to stakeholders on onboarding progress.

2. Planning Operations & Route Management

• Monitor real-time delivery operations to ensure smooth route execution and timely order completion.
• Provide live support to drivers during their shifts via chat, calls, or internal platforms.
• Optimize route plans to ensure maximum efficiency.
• Identify and resolve on-route issues proactively, including delays, misrouted items, or driver emergencies.
  

3. Driver Support & Performance

• Handle inbound queries from drivers related to payments, feedback, scheduling, and general support.
• Record driver interactions, escalate unresolved issues, and follow up for resolution.
• Ensure sufficient driver coverage to meet live demand across time zones.
• Operations & Project Support
• Contribute to team goals by initiating or supporting projects aimed at improving operational workflows.
• Maintain internal documentation and knowledge bases.
• Track KPIs and flag performance bottlenecks, ensuring SLA adherence.
• Collaborate with internal teams across the UK, US, and Singapore for smooth cross-regional operations.

Required Skills & Experience

• Bachelor’s degree or equivalent.
• 3–5 years of experience in operations, support, or logistics (preferably with international exposure).
• Proven experience in driver or agent onboarding (calls/video) and live operational environments.
• Excellent communication skills (verbal and written).
• Ability to manage high-pressure, fast-paced live environments with composure.
• Experience in night shifts/rotational shifts.
• Hands-on with email and chat support tools.
• Good proficiency in Google Sheets/MS Excel.
• Stakeholder management.
• Empathetic, proactive, and solution-oriented mindset.

Preferred Skills

• Prior experience in international support chat and voice (US/EU region preferred)
• Experience in startups, logistics, or last-mile delivery operations.
• Familiarity with live route planning tools and CRM systems.
• An analytical mindset and comfort with operational data.
• Demonstrated ability to work independently and also well within a team.

Work Schedule:

• 9-hour shifts (8 working hours + 1-hour break)
• 5 days a week (2 week-offs based on rota)
• Rotational shift timings, including night shifts.
• Office-based role in Bengaluru
  

Why Join Us?

• Be part of a high-growth, international startup that values innovation and ownership.
• Opportunity to work with global teams and make a real impact in day-to-day logistics.
• Flat team structure with high visibility and quick growth potential.
  

Note: 

• Bengaluru-based immediate joiners are preferred.
• Designation may vary based on experience and organizational structure.
  

Ready to revolutionize last-mile logistics with us? Apply now and become part of the Laundryheap
journey.

Key Responsibilities

Service Operations

• Assist in setting up the restaurant, buffet, and tables according to service standards.

• Help in serving food and beverages to guests under supervision.

• Clear tables, reset covers, and maintain cleanliness during service hours.

• Support in banquet setup, coffee breaks, and event service.

Guest Interaction

• Greet guests warmly and escort them to tables when required.

• Take basic orders under supervision and communicate them to the kitchen/bar.

• Attend to guest needs, refill water, and ensure a pleasant dining experience.

• Handle guest requests and communicate any issues to the supervisor immediately.

Operational Support

• Assist in preparing mise-en-place (cutlery, glassware, napkins, condiments).

• Learn sequence of service and brand SOPs.

• Support room service operations—tray setup, delivery, and clearance.

• Maintain stock of service equipment and report shortages or breakage.

Hygiene & Safety

• Follow all hotel hygiene, sanitation, and grooming standards.

• Handle food, beverages, and equipment safely.

• Ensure proper cleanliness of restaurant areas, service stations, and equipment.

Learning & Development

• Participate in on-the-job training sessions for service techniques, upselling, menu knowledge, and guest handling.

• Shadow senior associates to understand workflow and guest service standards.

• Learn billing procedures, POS usage, and order-taking basics.

TITLE: Principal Product Support Specialist

WORKING LOCATION: Bangalore, India

WORK MODE: Hybrid 3 Days office and 2 Days WFH in a week

SHIFTS ANY: 8.00AM to 5:00PM OR 12:00PM to 9:00PM

Experience: 5–8 years

Job description:

Strong Computing and or IT background with at least 5-8 years of related work experience.

Strong IIS and web-based application knowledge. Especially troubleshooting knowledge of Web Server, App Server and DB Server is a must.

Handle user access management and data management (importation, update, migration etc.) requests.
Lead troubleshooting and coordinate with Dev, Infra, and Network teams

ITIL foundation certification or proven work experience is a must with clear understanding of Incident Management, Problem Management, techniques of RCA and good understanding for the need of SLA

Experience with Observability platform like Grafana for trouble shooting, monitoring and alerting is a must.

Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage

Manage platform delivery (Server/DB/Access/Environment requests – Dev/UAT/Prod)

Exposure to agile, DevOps and/or automation is desirable.
 
Preferred Skills:

You have attention to detail and are motivated by high-quality results.

Good understanding of infrastructure, database, and environment management

Exposure to DevOps and release processes

Have the mindset of a cross-functional team member with all the skills necessary to serve our customers.

Processes high domain knowledge - meaning a very good understanding of the business, applications, and functionalities.

Self-organising, with the ability to work both independently and as part of a team.

Critical thinking and analytical skills, with troubleshooting and complex problem-solving ability, are a must.

Excellent verbal/written communication skills. Fluent in English

The Opportunity:

We, at Flywire, are seeking a Payment Experience Associate II.

Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems. 

As part of this role, you will liaise closely with all departments in a fast-paced environment where growth and change are the norm. A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payer inquiries. Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally. Strong written and verbal communication skills are also required. The role offers a strong base to build a career within Flywire.

You will 

• Handle customers' questions and concerns by phone, chat, and email with speed, professionalism and empathy
• Be a brand ambassador and make a positive first impression of Flywire
• Provide efficient and personalized solutions to Flywire users
• Carry out proactive payer outreach, as needed, to support the completion of a booking
• Collect feedback to better understand payment issues and payer trends - be the voice of the payer within Flywire escalating insight to Experience Specialists
• Solve complex payment problems utilizing different software tools
• Conduct daily follow-up with previously unresolved requests
• Find ways to make our services more convenient for payers
• Be inspired to take initiative in new projects
• Have fun while working hard with a goal-oriented team

Roles & Responsibilities :

• Candidate should have at least 6 to 8 years of experience in  Sales and Service Cloud V1 (C4C) and V2

• SAP CRM experience desirable but not mandatory

• Lead Requirement gathering sessions and functional workshops in SAP C4C V1&V2

• Understand business processes and map them to the capabilities of C4C and SAP Sales and Service Cloud V2.

• Actively participate in Presales RFP for solutioning of CX solutions.

• Prepare Business Requirement Documents (BRD) and functional specifications.

• Configure SAP Service Cloud V2 based on business needs (e.g., business roles, workflow rules, service levels, ticket management, etc.).

• Lead end to end implementation and coordination with component teams.

• Lead UAT (User Acceptance Testing) and ensure quality assurance of the configured solution.

• Collaborate and work with team during project phases such as build, test, deployment, and hyper care.

• Collaborate with technical teams on integration needs, data migration, and custom development.

• Worked extensively in Integration capabilities of C4C and SAP Sales and Service Cloud V2 with SAP S4HANA, SAP CPI and Third party ERP's.

• Candidate should have deep understanding on SAP BTP Architecture for side by side extensions with SAP Sales and Service cloud V2.

Skills Required

• Experience in leading projects with Hands-on experience in SAP C4C, SAP Sales and Service Cloud V2.Atleast 2 end to end lifecycle implementation projects

• Solid understanding of SAP Sales and Service Cloud V2 architecture, capabilities, and extensibility options.

• Ability to gather requirements, perform fit-gap analysis, and convert into functional documentation.

• Strong knowledge of business process flows in Sales and Service areas (e.g., lead-to-quote, ticket management, SLA, routing rules).

• Experience in preparing BRDs, test cases/scripts, training materials, and user documentation.

• Familiarity with SAP Service Cloud V2 configuration tools, such as: Workflow Rules, Business Rules, User Roles & Authorizations, Service Levels & Categorization Schemas

• Experience in Key user tools and screen adaptations

• Experience in creation of Org structure, Material and customer data

• Exposure to SAP C4HANA implementation methodology and deployment options

• Understanding of integration scenarios with SAP S/4HANA or other backend systems.

• Strong analytical, problem-solving, and communication skills.

• Ability to work in agile/scrum environments and interact directly with clients and stakeholders.

• Client facing experience is preferred

• Good communication skills in English

  
  
   

OVERALL OBJECTIVES :                                                                                                                                   To 
The eQMS Application Administrator / Quality Systems Specialist provides day‑to‑day operational support, onboarding, and transactional data entry within enterprise Quality and Document Management Systems (e.g., ETQ / eQMS).

This role primarily supports IT Solutions staff and Quality Systems teams across multiple geographies, ensuring accurate execution of routine system activities that enable global quality system operations. The position is execution‑focused and operates under established procedures and direction from the eQMS Support Manager. This role does not manage system implementations, training programs, or validation ownership.

 SPECIFIC ASSIGNMENTS :

•  Perform routine system administration and data entry activities in ETQ / eQMS, including:
• User onboarding, account creation, role assignments, and access maintenance
• Document control metadata entry and document lifecycle updates
• Maintenance of system master data and reference data as assigned
• Ensure accuracy, completeness, and timeliness of all system records.
• Execute all activities in accordance with approved SOPs, work instructions, and governance standards.

OTHER ASSIGNMENTS :

• Support IT Solutions and Quality Systems teams during peak workload periods.
• Participate in system testing or user acceptance activities as assigned, without ownership responsibility.
• Perform additional administrative or system support tasks as needed.

EVOLUTION :

• In a fast‑growing organization, strong performance may lead to expanded system administration responsibilities, senior support roles, or specialization within eQMS or Quality Systems Support.

PERFORMANCE APPRAISAL CRITERIA :

• Accuracy and timeliness of onboarding and administrative system activities.
• Responsiveness to IT Solutions and global support requests.
• Adherence to SOPs, data integrity standards, and governance requirements.
• Audit readiness of maintained administrative records.

QUALIFICATIONS
Minimum Educational Qualifications
Bachelor’s degree or diploma

Minimum Experience

1–3 years of experience in system administration, quality systems support, or a regulated IT environment.
Experience performing transactional system administration or shared services support.

The Ideal Candidate Possesses

• Hands‑on experience with ETQ, eQMS, or similar enterprise systems preferred.
• Strong attention to detail and data accuracy.
• Ability to follow defined procedures consistently.
• Good organizational and time‑management skills.
• Experience working with IT Solutions or global support teams.

We build and run an occupancy sensing platform that gets deployed inside enterprise client environments. That means our software lives on someone else's network — inside their VLANs, behind their firewalls, talking to their wireless controllers and switches.

When something breaks, the problem could be anywhere: the network config, the 802.1X authentication, the containerised services, the database, or our own code. The job is to figure out which layer it's in, fix what you can, and involve engineering when it needs to go deeper.

The honest version: you don't need to be a deep expert coming in. The previous person in this role built their specialisation on the job. What you do need is a solid enough foundation in networking and Linux that you can get up to speed quickly and work through unfamiliar problems without getting stuck.

• Team - Occupancy & IoT Platform — Client Delivery
• Location - Remote
• Start - As soon as possible
• Environment - Enterprise networks, Cisco infrastructure, Linux / Docker / Kubernetes

What You'll Be Doing :

• Troubleshooting connectivity issues between our sensors and backend systems — this means reading routing tables, checking ARP and CAM tables, and tracing packets across VLANs
• Working with client IT teams on 802.1X authentication setups — certificates, Cisco ISE policy, RADIUS flows, and why a device isn't getting onto the network it should be
• Investigating WLAN issues — access point associations, SSID configuration, wireless LAN controller settings, and RSSI or connectivity problems affecting sensor communication
• Pulling and interpreting SNMP data from managed switches and wireless controllers to diagnose device and network health
• Debugging infrastructure issues on the platform side — inspecting container logs, checking service health in Docker and Kubernetes, running database queries to understand what the data is telling you
• Remote access and diagnosis via SSH — a lot of the operational work happens this way
• Writing up what you find and building runbooks so the next issue like this takes less time to resolve

Networking — What We're Looking For

You should be able to work through network problems without needing someone to explain the basics to you. Specifically:

• IP addressing and subnetting — you can read a CIDR block, work out what's in and out of a subnet, and understand why a /24 and a /16 behave differently. Private ranges (10.x, 172.16.x, 192.168.x) should be second nature
• Routing — you can read a routing table, understand what 'via' and 'link' entries mean, and reason through why a packet is or isn't getting where it needs to go
• Switching — you understand how CAM tables work, what a VLAN is and why they exist, and how trunk ports carry tagged traffic between switches
• ARP — you know the relationship between IP and MAC addressing and can use the ARP table to diagnose link-local connectivity issues
• 802.1X — you've dealt with certificate-based network authentication in an enterprise context. You understand the EAP flow well enough to figure out where an authentication is failing
• Cisco ISE — familiarity with how ISE handles 802.1X policy is a plus, even if you haven't configured it yourself
• WLAN — access points, wireless LAN controllers, SSIDs, client association. You know the difference between an AP and a WLC and understand how a wireless client gets authenticated and onto the network
• SNMP — you know what OIDs and MIBs are, you've actually queried a managed device with SNMP, and you can interpret what you get back. SNMPv2 community strings and SNMPv3 certificate auth are both relevant here
• Cisco CMX / MSE — not required, but if you've worked with location services based on RSSI or TDOA data, that's directly useful

Systems & Infrastructure — What We're Looking For

The platform runs on Linux, in containers. A lot of debugging happens at this layer:

• Linux command line — you're comfortable in a shell. File navigation, process inspection, network tools (ping, traceroute, netstat, curl, dig), log tailing — all of this should feel normal, not effortful
• SSH — remote access is the default mode for most operational work
• Docker and docker-compose — you understand what a container is, how services are defined and networked in a compose file, and how to inspect a running container or read its logs
• Kubernetes — you don't need to build clusters, but you should understand pods, services, and deployments at an operational level and know how to use kubectl to check what's happening
• Python scripts — you're not a developer, but you can run a script, read what it does, and debug a basic error without it being a whole thing
• SQL — intermediate level. You'll write queries to investigate what the platform data is showing, check whether records exist, and cross-reference things across tables
• Log inspection — you know how to find a signal in a wall of output and work backwards from an error to its cause

Useful, Not Required

• Hands-on Cisco WLC or Prime Infrastructure experience — configuring or managing wireless controllers in a multi-AP environment
• Cisco ISE administration — building or modifying 802.1X policies, not just understanding how they work
• Experience with network monitoring tools and interpreting SNMP traps or polls at scale
• Any exposure to occupancy sensing, indoor positioning, or IoT device management

As a Senior Technical Support Engineer reporting to the Technical Support Lead, you will play a crucial role in overseeing and coordinating the technical support operations within the organization. You will be responsible for resolving complex technical issues and maintaining high levels of customer satisfaction. Additionally, you will collaborate with other departments to identify and implement process improvements and contribute to the overall success of the organization.

Key Responsibilities

• Handle and resolve complex technical issues escalated by the support team or customers
• Troubleshoot problems, identify root causes, and implement effective solutions in a timely manner
• Maintain a high level of customer satisfaction by ensuring prompt and accurate responses to customer inquiries and issues
• Collaborate with cross-functional teams to identify areas for process improvement within the technical support function
• Track and analyze key performance metrics related to technical support, such as response time, resolution time, and customer satisfaction
• Support AWS cloud-based application troubleshooting, including log analysis and service-level monitoring where required
• Assist with SSO configurations, authentication issues, access provisioning/deprovisioning, and user onboarding activities
• Work closely with DevOps and Engineering teams during incident management, deployments, and production issue triaging to ensure minimal service disruption
• Coordinate incident response activities by engaging relevant stakeholders and following defined escalation paths
• Maintain and execute incident management and communication runbooks during production incidents or customer-impacting outages
• Support customer-facing communications during incidents by providing timely updates and coordinating with internal teams
• Assist in monitoring alerts, analyzing logs, and escalating issues based on impact and severity
• Follow secure operational practices aligned with SOC 2 and ISO 27001 requirements while handling customer environments and access-related requests
• Maintain documentation of technical processes, troubleshooting steps, incident timelines, and standard operating procedures
• Provide end-user technical support to internal employees and contractors, including troubleshooting of hardware, software, access, and connectivity-related issues
• Support internal SaaS applications and workplace tools, including access provisioning, MFA support, and basic configuration
• Assist with onboarding and offboarding support activities such as account setup, device configuration, and access enablement, based on approved requests

About You

• Customer Focus: Incorporates customer insights into decision-making to ensure high-quality technical support services
• Tech Savvy: Anticipates and adopts innovations in SaaS platforms and cloud-based technology solutions
• Manages Complexity: Effectively solves technical problems across application, infrastructure, and access-related domains
• Decision Quality: Makes timely and effective decisions to resolve issues efficiently
• Collaborates: Engages in cross-functional problem-solving with Engineering, DevOps, and Security teams
• Communication Effectively: Provides clear and concise technical and incident-related updates to internal stakeholders and customers
• Resilience: Learns from operational challenges and continuously improves support processes
• Engaged: Demonstrates competencies required to thrive in a fast-paced technical support environment as outlined here