Customer Service Executive
The Laundry Club is a trusted professional laundry and dry cleaning company with 28 years of experience in Singapore. With 9 conveniently located outlets and our own laundry factory, we take pride in delivering reliable, high-quality service to homes and businesses across the island.
At The Laundry Club, we believe in service excellence, teamwork, and making everyday life easier for our customers.
About the Role
We are looking for a committed and customer-focused Operations / Customer Service Executive to join our team. This role is ideal for someone who enjoys working in a dynamic service environment, is organised, responsive, and takes pride in delivering a positive customer experience.
You will play an important role in supporting daily operations, coordinating customer requests, and ensuring smooth communication between customers, outlets, and the operations team.
*Key Responsibilities*
-Support daily laundry operations to ensure customers’ needs and service requirements are met efficiently
-Check and price laundry orders accurately
-Handle customer enquiries, sales calls, and service requests in a professional manner
-Coordinate and schedule pick-up and delivery arrangements
-Assist in addressing customer feedback and resolving complaints promptly and courteously
-Prepare quotations, proposals, and RFP submissions for corporate clients
-Work closely with the Operations Manager and team to resolve operational matters and improve service standards
*Requirements*
-Pleasant personality with strong customer service skills
-Polite, responsible, and able to communicate well with customers and colleagues
-Comfortable using computers and mobile-based systems
-Able to communicate in English and Chinese
-Able to work evenings and/or weekends when required
-Singapore Citizens, Permanent Residents, and LTVP holders are welcome to apply
*How to Apply*
Please send your resume to roy.aluquin@laundryclub.sg
or WhatsApp 8388 4176.
