Total 2 Customer Service job vacancies in Two Rocks

We are seeking an experienced and trade-qualified Field Service Technician to join our Bosch Rexroth team in Mackay, QLD. In this key role, you will be responsible for delivering expert service and support to our valued customers, ensuring hydraulic systems and equipment operate at peak performance. You will handle service, fault-finding, repairs and commissioning activities both on-site and in the workshop, helping us maintain our reputation for quality, reliability and customer satisfaction.

This is a hands-on role suited to a technician with a passion for problem-solving, strong technical ability, and a commitment to safety and quality. You will work independently and as part of a close-knit team, representing Bosch Rexroth on customer sites and building trusted relationships with our clients.

Key responsibilities include, but not limited to:

• Respond to external service and breakdown requests; perform fault-finding, repairs and preventative maintenance on hydraulic systems.
• Install, commission and test large hydraulic projects, ensuring high-quality standards and system performance.
• Prepare service quotations and manage documentation (service reports, quality records, customer deliverables).
• Conduct proactive system analysis and recommend maintenance or modernisation solutions to customers.
• Identify spare parts and service opportunities to support ongoing customer needs and drive service growth.
• Maintain strong customer relationships through professional service delivery and regular client engagement.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community. Our Recycling Centre Attendants are the champions for the Containers for Change Scheme and play an important role in ensuring that our customers return to our recycling centres time and time again. They achieve this by ensuring our customers have a great experience when visiting our centres by providing exceptional customer service, ensuring the recycling centre is clean and tidy and ensuring our machines and sorting equipment are running as intended. Our Recycling Centre Attendants also play a large role in boosting the TOMRA brand and are the face of TOMRA here in Australia.

What you’ll be doing:
-Delivering exceptional customer service to ensure our customers have a great experience
-Ensuring the recycling centre is well presented by maintaining a safe, clean, efficient and professional environment for team members and TOMRA customers
-Carryout regular cleaning and maintenance of our reverse vending machines and sorting equipment
-Ensuring the sorting equipment is running efficiently by removing and replacing collection bins as they fill up
-Monitoring the recycling centre for any hazards and reporting concerns as they arise
-Ad-hoc duties as required by management