This is a full-time role in a team that operates 7 days a week. Our Service Centre is operational between the hours of 7:00am - 10:00pm daily.
The Service Centre operates as the nerve-centre of the TOMRA operation, monitoring our systems throughout NSW via remote login to minimise downtime and coordinate all onsite maintenance and repairs, as well as provide Australia wide customer service. You will be required to interface with our partners, technicians and customers. This role is heavily team based so we are looking for someone who enjoys working with others and thrives in a team environment.
You will be located in the TOMRA Sydney office in St Leonards and will work on a shift-based roster that includes 1 weekend day a week.
What you’ll be doing:
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Dispatch field service staff in order to coordinate onsite maintenance and repairs
