Total 1,070 Customer Service job vacancies in Regency Park

The Cloud Service Delivery Manager (SDM) is responsible for overseeing the end-to-end delivery and management of cloud services, ensuring SLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including Cloud Operations, DevOps, and Cybersecurity, to drive high standards in service delivery and continuous improvement.

Key Responsibilities:

• Service Delivery Management -Manage the delivery of cloud services across AWS or Azure environments, ensuring alignment with SLAs and customer expectations. Oversee the daily operations of cloud environments, including incident management, change control, and problem resolution.
• Act as the primary point of contact for clients, addressing their needs, concerns, and requests promptly and professionally.
• Cloud Operations and Monitoring- Implement and monitor dashboards and tools (e.g., CloudWatch, Azure Monitor) to ensure real-time health and performance visibility of cloud environments. Proactively identify issues and work with the engineering team to resolve incidents and perform root cause analysis. Lead continuous improvement initiatives to optimize cloud service performance and cost efficiency.
• Stakeholder and Client Engagement- Conduct regular service reviews with clients, providing insights on operational health, upcoming changes, and performance metrics. Build and maintain strong relationships with client stakeholders, acting as an advisor and advocating for client needs internally. Coordinate with internal teams to ensure service adjustments meet evolving client requirements.
• Resource and Capacity Management- Oversee cloud resource allocation and capacity planning to ensure optimal service delivery and performance.
• Ensure resource adjustments are made in response to forecasted demand and workload trends.
• Governance, Compliance, and Security -Ensure that cloud services comply with internal policies, standards, and external regulatory requirements.
• Collaborate with cybersecurity teams to monitor and maintain security controls, addressing any vulnerabilities proactively. Reporting and Documentation Provide detailed service delivery reports, tracking SLAs, KPIs, and incident metrics. Maintain documentation related to cloud architecture, operational procedures, and incident records.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 4-5 years in service delivery management, with at least 3 years in cloud service delivery or cloud operations.

Technical Expertise:

• Strong understanding of AWS, Azure, or GCP environments, including monitoring tools like CloudWatch, Azure Monitor, or equivalent. Familiarity with DevOps practices, incident management, and ITIL processes.
• Experience in cost management, FinOps, or budget tracking within cloud environments.
• Knowledge of automation tools and frameworks to enhance service efficiency.

This role is responsible for merchant servicing, payment operations, project coordination and documentation to ensure the seamless execution of daily business activities.

Key Responsibilities

Merchant Servicing

• Oversee end-to-end merchant onboarding processes, including account evaluation, KYC documentation, agreement execution, regular meetings, and technical system integration.
• Provide ongoing account servicing post-boarding, addressing merchant inquiries and resolving ad hoc and recurring operational issues.
• Conduct periodic account reviews to ensure compliance, operational efficiency and sustained business performance.

Payment Operations

• Execute cross-border payment transactions, ensuring timely and accurate processing.
• Investigate and resolve payment-related issues while minimising disruptions to operations.

Project Management

• Identify operational gaps and contribute to the development of improved workflows and processes.
• Collaborate with project management team and cross-functional departments to support and deliver operational and system-related initiatives.

Documentation

• Prepare and maintain accurate records and reports related to merchant activities and operations.
• Draft, update, and manage Standard Operating Procedures (SOPs) for all relevant operational processes.

General Responsibilities

• Keep abreast of industry trends, regulatory changes, and emerging payment technologies.
• Undertake other administrative and operational duties as required to support business functions.

Requirements

• Strong ability to multitask and prioritise effectively in fast-paced, deadline-driven environment.
• Proactive and self-motivated, with a demonstrated ability to take initiative and resolve issues independently.
• High level of attention to detail and a strong commitment to accuracy and quality.
• Flexible and adaptable to changing priorities and new challenges.
• Service-oriented mindset with excellent interpersonal and customer-facing skills.
• Able to work independently while also collaborating effectively across cross-functional teams.
• Excellent communication skills, both written and verbal, with strong analytical and problem-solving capabilities.
• Proficient in Microsoft Office software, such as Excel, Words, PowerPoint and Outlook.
• Familiarity with payment platforms, APIs, or system integration is an advantage.

Responsibilities:

• Handle all reservation-related tasks, including individual and group bookings, ensuring accurate details (rates, room types, guest info, flight details, guarantees, and cancellation policies).
• Serve as the central point of contact for guests via phone, email and messages, transferring inquiries to the appropriate departments professionally.
• Coordinate with Central Reservations, Sales, Revenue and Front Office teams to ensure smooth management of room blocks, rate loading, guest requests, and billing instructions.
• Provide prompt and courteous assistance to guest inquiries regarding hotel services, room availability, local attractions, transportation, dining and special requests.
• Manage rooming lists and pre-arrival arrangements, ensuring timely communication of updates to relevant departments.
• Monitor and follow up on group reservations, including pending rooming lists, cut-off dates and amendments (extensions, early departures, or date changes).
• Communicate hotel promotions, packages and updates clearly to maintain consistency in guest experience.
• Support administrative tasks such as invoice inquiries, lost and found coordination and guest follow-ups.
• Maintain strong system proficiency in Opera Cloud, StayPlease and telephony systems for accurate daily operations.
• Assist in training and onboarding new hires, ensuring high service standards.
• Uphold guest privacy, safety, and hotel emergency procedures, maintaining professional grooming and appearance.
• Perform additional duties as assigned by management in line with operational needs.

Requirements:

• Minimum one year of experience in a hotel or hospitality environment preferred.
• Familiarity with hotel telephone systems and basic front office operations.
• Good communication and interpersonal skills, with a polite and professional phone manner.
• Customer-focused mindset with the ability to handle guest inquiries and requests efficiently.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and proficiency in relevant software applications.
• Detail-oriented, organized, and reliable.
• Able to work rotating shifts, including weekends and public holidays.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

✨ We’re Hiring – Service Crew (Local Coffee Chain) ✨

Location: Changi Airport Terminal 2

Job Description

• Manage receiving, storing, picking, and packing of goods, including food & beverage items
• Ensure proper handling of goods and coordinate with suppliers for any deliveries
• Keep the warehouse organised and optimise storage space for efficiency
• Perform daily checks to maintain cleanliness, safety, and hygiene standards
• Support purchasing activities, including preparing purchase requisitions
• Monitor stock levels and track inventory movement
• Process invoices and maintain accurate records of all transactions

What We’re Looking For

• Experience in warehouse, storekeeping, or logistics is an advantage
• Responsible, organised, and detail-oriented
• Able to work independently, take ownership of your own tasks

Responsibilities

• Provides onsite support to users with good customer satisfaction for main and off-site;

• Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;

• Helps to maintain or improve the overall image of the support team;

• Level 1 & 2 level trouble shoot and problem resolutions;

• Provide technical and operation support;

• Work to reach service level target;

• Break/fix for patches, software distribution and preventive maintenance;

• Managed the media and documentation related to the equipment supported;

• Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;

• Install the inventory scanning agent upon any new asset;

• Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);

• Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;

• Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository

• Provide break fix to software distribution patches where customer will provide the instructions;

Skills/Requirement

• Minimum Diploma in any IT related discipline

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

• Knowledge of operating systems, software applications, and remote connection systems

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Tech Services Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy. Our full privacy policy is available at https://www.persoloutsourcing.com/policies.

⇒ Role Summary

The Regional Omni-Retail System Support Analyst plays a pivotal role in ensuring the smooth operation and optimization of omni-channel retail systems. This position supports regional retail teams by maintaining system integrity, troubleshooting technical issues, and implementing system enhancements to deliver a seamless customer experience across online and offline channels.

• Being the L2 supports on Omni-Retail solutions and integrations with various platforms.
• Coordinates with external vendors / developers to contribute the development, testing and implementation of the solutions in place.

The role is a regional role, supporting more than 1690 POS for more than 14 beauty brands in more than 10 markets in APAC, including Australia, Japan, Korea, Hong Kong, Malaysia, Singapore, Taiwan, Thailand, New Zealand etc.

Ideal candidate would have been already exposed Retail System, CRM data Integration, Omni-Channel environment in terms of operational support. This candidate must have a strong business background, and preferably within Retail and Wholesale industry.

⇒ Main Responsibilities

System Maintenance and Support:

• Provide technical support for omni-retail systems, including POS, e-commerce integration, inventory management, and customer relationship systems.
• Troubleshoot and resolve system issues to minimize downtime and ensure operational continuity.
• Monitor system performance and proactively address potential disruptions.

Collaboration and Stakeholder Support:

• Act as the primary point of contact between regional retail teams, Local Beauty Tech teams, and external vendors for system-related matters.
• Partner with cross-functional teams (e.g., marketing, operations, and logistics) to align system capabilities with business needs.
• Train retail staff and stakeholders on system functionalities and updates.

System Optimization and Enhancements:

• Analyze system usage and performance data to identify areas for improvement.
• Participate in the design, testing, and deployment of new system features and updates.
• Assist in integrating new technologies to enhance the omni-retail experience.

Documentation and Reporting:

• Maintain detailed documentation of system configurations, processes, and issue resolutions.
• Generate and analyze reports on system performance, user feedback, and operational KPIs.
• 2nd level support of Omni Retail Systems in Asia Pacific

⇒ Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum of 2 years of experience in retail systems support, IT, or a related role.
• Strong problem-solving and analytical skills.
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Understanding of technical environment (POS, MS SQL, Power BI, Web Services, Integration architecture), and ability to help structuring technical support.
• Strong understanding of retail operations and the role of technology in enhancing customer experience.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on retail system supports preferable – already exposed to Retail / CRM applications.
• Excellent communication skills – Good spoken English required.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Willingness to travel to various retail locations within the region.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

Staff Nurse [ Training Provided ] 

• 5.5 days work week
• Monday - Friday : 8:30 am - 6:00 pm
• Saturday: 8:30 am - 13:00 pm
• $2800 - $33200
• Location : Novena

Responsibilities

• To assist doctors in Operating Theatre as Scrub Nurse for eye cases
• To assist doctors in Clinic with examination and couselling of patients
• To administer stock checks and process orders for OT supplies
• Other ad-hoc duties

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Details:

• Working hours : Monday – Friday 8am – 5pm 

• Location: Novena MRT

• 1 yr contract (with potential for conversion)

We are hiring the Customer Account Specialist located in our Singapore office and reporting to the Senior Worldwide Customer Service Manager. This position will require a highly motivated, energetic, and resourceful person who has the willingness to learn. The role involves assisting the sales team by managing customer inquiries, providing information, and ensuring smooth sales operations.

Job Scope:

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement:

• Proficient in Microsoft Office (Excel, Word, Outlook)

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile https://sg.persolgo.com/job/apply/15472

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394  • EA Registration No. R23117223 (Poh Siew Ling)

Job Description Summary

The Sales Specialist works with the Lead Salesperson to meet agreed sales and revenue targets. The Sales Specialist will generate detailed client / product knowledge, market knowledge and cultivate client relationships in order to generate sales opportunities. The Sales Specialist will work to develop deep understanding of the client need / product detail and Bank’s capabilities with the aim of meeting client satisfaction expectations. The Sales Specialist will be conversant relevant legal, regulatory and Bank policy requirements and operate accordingly. Together with the Lead Salesperson ensure liaison with existing clients. Researching and fostering new client opportunities. Building the necessary working relationships with origination, trading, research, client services, and operations staff – if applicable &to the degree that is commensurate with the business area - to ensure effective end to end client / product delivery.

Details of the Division and Team:

The Sales Specialist will generate detailed client / product knowledge, market knowledge and originate new client relationships with German Mid-Cap subsidiaries in APAC region to increase the wallet share of DB with these clients. The Sales Specialist will work to develop deep understanding of the client need / product detail and Bank’s capabilities with the aim of meeting client satisfaction expectations. The Sales Specialist will be conversant in relevant legal, regulatory and Bank policy requirements and operate accordingly. Together with the Lead Salesperson The Sales specialist will ensure liaison with existing clients to deep sell across the entire spectrum of DB product offerings. The Sales Specialist will build the necessary working relationships with origination, trading, research, client services, and operations staff – if applicable & to the degree that is commensurate with the business area - to ensure effective end to end client / product delivery.

Your key responsibilities:

• Ensure close cooperation with the Global Relationship Manager (GRM) to originate new German mid-cap relationships in APAC region.
• Regular marketing visits and calls with existing clients and prospects to understand needs and identify opportunities
• Proactively identify for cross-sell opportunities in line with the bank´s strategy
• Establish and maintain ‘Know Your Client’ profiles and other required client information in accordance with the bank’s policies and procedures
• Active follow up on call reports and ensure business opportunities are appropriately logged in relevant client management tools.
• Help build and maintain RTM Coverage profile in the organization through active networking and support.

Your skills and experience:

• At least 5 years of relevant experience in the Corporate Banking segment.
• At least 3 years’ experience in corporate banking products including, but not limited to global and capital markets products, Trade Finance and Cash Management.
• Possesses a good understanding of the German midcap corporate client landscape and their banking requirements.
• Proficiency in German language is required as this role focuses on the acquisition of new German clientele in APAC and will have to engage with Senior client stakeholders who are German speaking.
• Excellent communication skills with the ability to present to senior management confidently and knowledgeably.
• Solid accounting , financial, and credit analysis skills.
• Good attention to detail.

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Interested applicants, WA your resume to +65 9136 9792 or email your resume to supreme.yentan@gmail.com.

Tan Yen Zhen (Chen Yan Zhen) Reg No: R25138932

The SupremeHR Advisory Pte Ltd EA No: 14C7279

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Enterprise and Data Technology
Enterprise & Data Technology builds and advances the technology that underpins our enterprise and data capabilities. It brings together our core technology and data experts to design and deliver platforms for integration, analytics, and innovation. By combining these strengths into one coordinated group, we create seamless solutions that connect systems, improve data accessibility, and leverage AI at the platform level to enable smarter decision-making. Through modern, scalable, and secure technology, the team empowers the organisation with tools that drive insight, collaboration, and operational excellence.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Platform Engineer (Digital Enterprise Solutions)?

• Strategic platform ownership Serve as the overall ServiceNow Platform Architect, defining and executing a multiyear ServiceNow transformation aligned with enterprise architecture and operationsEstablish and enforce platform guardrails: architecture principles, data model adoption and quality, customization standards and integration patternsTranslate business strategy into a prioritized platform roadmap and execution plan, balancing build-out, hardening, technical debt and innovationInfluence senior technology and business leaders and collaborate with cross-functional teams to champion modern engineering practices and measurable business value
• Architecture and technical leadershipOwn end-to-end architecture across multiple products, including ITSM, HR Service Delivery, Workplace Service Delivery, ITOM, ITAM, Security Operations, Risk and BCM, Strategic Portfolio Management and Enterprise ArchitectureSet data and integration strategy; drive performance, reliability and scalability; and enforce secure-by-design development and engineering standardsChair platform architecture and governance forums, ensuring compliance with controls and standards
• People and stakeholder managementLead and develop a high-performing platform engineering teamServe as key counterpart to partners, business analysts, delivery teams and vendors, building strong relationships and establishing technical partnerships across all stakeholders

What makes you a successful candidate?

• Bachelor’s or Master’s degree in a relevant field, or equivalent practical experience.
• Deep ServiceNow expertise with a track record leading complex, multi product implementations at enterprise scale.
• Hands on mastery of core platform constructs: Glide and JavaScript, Flow Designer, IntegrationHub, Scoped Apps, ATF, ACLs and data security, performance tuning, and source control with CI/CD.
• Proven leadership of platform engineering teams, including hiring, mentoring, performance management, and setting engineering standards.
• Strong grasp of CSDM and CMDB stewardship, including Discovery, Service Mapping, and event correlation.
• Demonstrated success delivering secure and resilient integrations with HRIS, IAM, SIEM, monitoring, ERP/Finance, and collaboration ecosystems.
• Comfortable operating at multiple altitudes: solution and data architecture, code and design reviews, executive storytelling, and vendor negotiation.
• Fluency in Agile and DevOps practices, change and release governance, and outcome based metrics.
• Familiarity with corporate services domains: HR, IT, Finance, Risk, Compliance, Legal, Audit, and Workplace. Experience in financial services or similarly regulated, large scale enterprises is a plus.
• ServiceNow certifications (strongly preferred):Certified Master Architect or Certified Technical Architect (or equivalent demonstrable architecture portfolio).Certified System Administrator and Certified Application Developer.Two or more Certified Implementation Specialist certifications aligned to your footprint, for example ITSM, HRSD, Discovery, Service Mapping, Event Management, SAM, Vulnerability Response or Security Incident Response, Risk and BCM, SPM.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC 
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.Please email grphrodtaops@gic.com.sg at any point of the application or interview process if adjustments need to be made due to a disability.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:
https://careers.gic.com.sg/job-invite/17001/

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Enterprise and Data Technology
Enterprise & Data Technology builds and advances the technology that underpins our enterprise and data capabilities. It brings together our core technology and data experts to design and deliver platforms for integration, analytics, and innovation. By combining these strengths into one coordinated group, we create seamless solutions that connect systems, improve data accessibility, and leverage AI at the platform level to enable smarter decision-making. Through modern, scalable, and secure technology, the team empowers the organisation with tools that drive insight, collaboration, and operational excellence.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Platform Engineer (Digital Enterprise Solutions)?

As a highly skilled Platform Engineer who support and enhance our Enterprise Service Management (ESM) platform, you will be able to:

• Technical Proficiencies:Develop and support the implementation of the ESM platform modules that meets the business requirements while ensuring alignment with security, development, and coding best practices.Oversee the technical design, configuration and customization of the ESM platform and its various modules including ITSM, HR, Workplace Management, Risk Management, IT Security Operations etc.Develop technical integrations using REST, SOAP, JSON APIs to ensure seamless operation of the ESM platform.Develop custom scripts and code to extend the functionality of the ESM platform.Plan and manage the technical tasks and schedules to ensure high quality and timely delivery throughout the implementation lifecycle.Develop and maintain technical documentation and standard operational procedures for the ESM platform.
• Stakeholder Management:Develop and maintain relationships with key stakeholders, including program, project managers, business users, technical teams, and external partners.Communicate complex technical concepts across technical and non-technical stakeholders, effectively translating complex technical concepts into business terms. Work closely with Delivery and Product Manager to implement product features aligned with business requirements.
• Project Management:Provide daily project status updates on work assigned, with reference to JIRA epics, stories and backlogs. Proactive backlog status updates during daily stand-ups and sprint reviews. Provide technical details and status updates on backlogs.

What makes you a successful candidate?

• Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 5 to 8 years of experience in software development, system/platform engineering, preferably with relevant technical certifications and focus on ESM platform development e.g., platforms such as ServiceNow, Atlassian, or BMC with capabilities such as ITSM, HR, Workplace Management, Governance, Risk & Compliance, IT Security Operations etc. 
• Extensive experience in enterprise application software development, including analysis, design, development, testing, implementation, documentation, and support - a thorough understanding of delivery methodologies and tools SDLC.
• A strong background in system engineering, coding, integration, and technical architecture.
• Proficiency in configuring and developing Business Rules, Client Scripts, UI Policies, UI Scripts, ACLs, Service Portal, Service Catalog, and Forms, including knowledge of and experience with technologies such as JavaScript, Glide, Angular, HTML, PowerShell, Jelly scripting etc.
• Experience with API development and integration using REST, SOAP, JSON APIs.
• Experience with project delivery methodologies and tools (e.g., Agile, Scrum, Jira).
• Excellent analytical and problem-solving skills.
• Ability to work autonomously and prioritize tasks in a deadline-driven environment.
• Excellent communication and interpersonal skills.
• Familiarity with corporate services business domains such as HR, Finance, IT, Governance, Risk, Compliance, Legal, Audit, Corporate Communications, IT Security Operations, Workplace Management and Business Continuity Management etc.
• ESM product certification (ServiceNow, Atlassian, or BMC) is advantageous.
• Financial industry experience is a plus.

If you are a dynamic and experienced Platform Engineer with a passion to transform employee experience with an enterprise platform that allows the organization to stay informed, connected, and be productive and efficient anytime, anywhere, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our Enterprise Service Management program.

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact. 

Flexibility at GIC 
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection.  At the same time, we believe that flexibility allows us to do our best work and be our best selves.  Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please email grphrodtaops@gic.com.sg at any point of the application or interview process if adjustments need to be made due to a disability.

Learn more about our Technology Group here: 
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/16849/

⇒ Role Summary

This candidate will contribute to supporting & deploying CRM solution (8 local markets) which is integrated into the Regional CRM / Marketing Automation platforms. Works closely with key users with high level requirements, will contribute to design / testing / Support of the applications:

• CRM solutions: Acting as the 2nd / 3rd level support on CRM platforms – this includes Clienteling, Customer Data Management, Loyalty Engine, Customer Service solution - Salesforce Service Cloud (SFSC), etc.
• Marketing Automation solutions: Support day-to-day operations supporting different brands on executing marketing campaign accordingly on the Marketing Automation solutions like Salesforce Marketing Cloud (SFMC), Adobe Campaign, etc.

The role is a regional role, supporting 1690+ POS for 14+ beauty brands in 10+ markets in APAC, including Australia, Japan, Korea, Hong Kong, Singapore, Taiwan, Thailand, etc.

⇒ Main Responsibilities

• Manage the 2nd / 3rd level support tickets, perform analysis on the root cause and propose the resolution to the root cause as a result to lower down the number of tickets.
• Support the System Manager to manage Projects or sub-projects. Maintain project status and related documentation. Coordinate project related activities, including planning timelines, scheduling meetings, coordinating resources, and tracking performance.
• Perform analysis and design. Coordinate meetings and interactions with the business users to define and structure requirements. Participate in the analysis, definition and documentation of requirements in forms of business process flow, user story, etc. Lead the creation and documentation of detailed solution designs that are in-line with the existing technical environment.
• Develop applications. Interact with vendors to convert designs and specifications into computer programs following programming standards and best practices. Create test scenarios and run tests to find errors and confirm that application meet specifications.
• Test and Document. Perform testing, data migration, cleansing and review of code of related documentation as required.
• Technical production support of applications. Monitor performance of production applications and provide necessary support. Provide technical assistance by responding to inquiries from others markets regarding errors, problems or questions about programs.
• Train any required technical support staff to use, test, and support programs. Help structure the technical support of Retail applications.
• Program Deployment. Create deployment pac.kages and deployment-related documentation.
• Facilitate the transition of programs from development into production.
• Coordinate with Markets to transfer projects ownership towards local support & maintenance – create reusable assets by the markets.
• Ensure the service delivery of these regional POS CRM Application Systems applications and the performances.
• 2nd level support of CRM / Marketing system in Asia Pacific.

⇒ Qualifications & Experience

• University degree in Computer Science, Information Systems or related field.
• At least 3 Working Experience in supporting system operations (in Retail or Luxury Retail industry would be an advantage).
• Have excellent communication skills, experience working directly with end users, understanding business & translating requirements into solution, curious, pragmatic and proactive, and the ability to work independently.
• Structured, able to provide regular and consistent reporting.
• Understanding of technical environment (Salesforce Service Cloud, Salesforce Marketing Cloud, MS SQL, BI, etc), and ability to help structuring technical support.
• Very Good functional understanding of retail & wholesales Business and POS / CRM topics – 1st experience on Retail projects preferable – already exposed to Retail / CRM.
• Good design skills – ability to structure and formalize requirements with key users, and translate into detailed design for vendor quotation and development.
• Excellent communication skills – Good spoken English required.
• Willing to manage many different sub-projects at the same time.
• Willing to work in a multi-brands and dynamic organization.
• Strong technical skills mixed with good business understanding.
• Good command of Mandarin is an advantage in order to effectively communicate with Mandarin-speaking stakeholders.

The Role

You will be a member of our Technical Client Success team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality-conscious. This is a client-facing role with daily responsibilities involving dealing with clients in a support/advisory capacity, providing resolution and follow-up to issues which arise in business-critical, production environments.

Responsibilities

• Be the point of contact for your clients and own the technical relationship to ensure the greatest possible value is derived from the use of our services

• Provide high-level technical consultancy to our clients and internal stakeholders, such as product configuration and training

• Manage deployment projects.

• Manage client onboarding projects.

• Contribute actively to internal projects and company initiatives.

• Help evolve the team’s processes and policies

• Provide technical support to our clients, who are high-profile financial institutional traders, interdealer brokers and exchanges

• Ensure that all requests are carried out in a professional, disciplined, efficient and process-oriented manner

• On-site meetings will be required to provide our clients with support, training and configuration

You

• A strong focus on customer service and a passion for overachieving

• Effective relationship builder with good influencing and management skills

• Understands business requirements and can translate these to actionable plans

• Commercially astute, numerate, with strong analytical ability

• A self-starter who can take the initiative and complete tasks without supervision

Skills and Experience

Essential

• Strong experience in delivering excellent customer service

• Keen interest in finance and/or technology

• Experience working in a high-pressure environment

• Ability to manage time, prioritise work, and complete multiple tasks effectively

• Ability to absorb information quickly and think on the spot

• Presentation skills

Desirable

• Degree in a STEM discipline with an aptitude to learn complex concepts

• Experience in commodity markets, particularly within the energy sector.

• Scripting capabilities to help automate repetitive tasks or aid issue investigation (VBScript, Python or similar)

• Good presentation skills

• Experience in a front-office trading environment

• Knowledge of OTC and Exchange trading

• Practical experience of using and understanding of networking (TCP/IP) and SQL Server

• Japanese language

Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect, and one which reflects the diversity of the community in which we operate.