Total 1,070 Customer Service job vacancies in Regency Park

Location: Lakeside
Working Hours: Mon - Fri, 8:15am-5:30pm. 1 Year Contract

Job Scope:
Responding to customer inquiries (phone, email, chat)
Handling complaints or issues and escalating when needed
Providing product/service information
Following up on customer requests or orders
Data entry (updating customer details, orders, records)
Filing and organizing records

about the company
A leading global financial services institution with a strong presence in major Asian markets, dedicated to providing high-quality digital solutions and comprehensive asset management services. This organization is recognized for its commitment to innovation and maintaining excellence in client service standards within the private banking sector.

about the job

• Provide primary digital platform support to regional clients via phone and email.

• Coordinate the timely delivery of client documentation and instructions between regional processing hubs.

• Conduct independent call-backs for high-risk transactions to support anti-fraud and security measures.

• Manage account closure procedures and perform signature verification for operational documentation.

• Maintain comprehensive knowledge databases and track client requests to ensure timely resolution of issues.

skills and experience required

• Relevant experience in a banking or call center environment.

• Strong technical aptitude with the ability to provide first-level support for digital applications.

• Meticulous attention to detail with a proactive, solutions-oriented approach to problem-solving.

To apply online please use the 'apply' function.

Charlene Lin (EA: 94C3609/ R21100955)

Sale and Engineering Support Engineer

• Location: Nearest MRT Lentor Singapore 787542 [ Report to office but might need to travel to site]
• Working hours: Monday – Friday | 8.30am – 6.15pm
• Salary: $3,000 - $4,000

Job Descriptions:

• Technical Support: Serve as a primary technical point of contact for customers, providing expert guidance and troubleshooting. You'll also provide feedback to help with follow-up jobs.
• Pre-Sales Engineering: Work with the Sales Manager to understand customer requirements and provide technical information on our products. You will also assist in preparing direct estimates and quotations and participate in the planning and survey phase of new installations.
• Project Execution: Coordinate with the Project Manager to assist in the procurement of parts and components. You will also convert design drawings into working drawings, carry out tests and prepare reports for system commissioning, and ensure work is completed according to as-built drawings.
• Team Leadership: Lead a team of technicians and assistants, delegating work and monitoring their progress to meet deadlines.
• Client Relations: Build rapport with clients by showing you care about their concerns. You will be their key contact for technical advice and support.

Qualifications & Requirements:

• Diploma / Degree in Engineering (Mechanical, Electrical, or Controls).
• A proven track record in a technical support or sales engineering role is preferred
• Reports directly to the Sales Manager and Project Manager.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Job Summary

We are seeking a proactive, tech-savvy IT Support Specialist to join our Group IT team. This is a unique role where you will provide foundational technical support to a diverse portfolio of companies. You will be the "face of IT," ensuring that employees across all entities have the tools and uptime they need to succeed. This is an ideal role for someone looking to touch a wide variety of technologies in a fast-paced, multi-tenant environment.

Responsibilities

• Manage user accounts daily by setting up, modifying, and removing access across platforms such as Microsoft 365, Google Workspace, and Slack to ensure secure and efficient user operations
• Enroll, update, and secure company laptops and mobile devices using Mobile Device Management (MDM) platforms like Intune, Jamf, or Kandji to maintain device compliance and security
• Diagnose and resolve technical issues related to Windows and macOS operating systems, office hardware, and cloud-based applications to minimize downtime and support employee productivity
• Prepare and configure hardware for new hires and securely wipe or recover data during employee offboarding to maintain data integrity and security
• Maintain clear and accessible documentation including asset inventories and entity-specific setup guides to support consistent IT operations and knowledge sharing

Required competencies and certifications

• Hold IT certification such as CompTIA A+, Google IT Support, or a Diploma in a relevant field
• At least 1 year of experience in a technical support or helpdesk role
• Support IT environments with 50+ users or multiple office locations
• Troubleshoot macOS operating systems at a basic level
• Operate SaaS admin dashboards to add users, reset passwords, and manage groups
• Understand Mobile Device Management concepts including checking device compliance and enrollment status
• Experience setting up workstations, docking stations, and perform basic local networking tasks (Wi-Fi/LAN)

Senior Field Service Engineer 

• Working Location: 609935 (Jurong East)
• Working Days: Monday - Friday
• Working Hours: 8:30am - 5:15pm
• Salary range (Senior) : SGD 5,500 to SGD 7,500 monthly, 13th month, SGD 250 transport allowance

Basic Functions
We are looking for Marine Field Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

Specific Responsibilities

• Standby support and emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

Qualifications / Requirements

• Diploma/degree in Electrical/Mechanical Engineering with at least 5 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

About the Role
This role plays an important part in ensuring support to internal and external teams.

Key Responsibilities

• Provide general office support such as coordination of office-related logistics and supplies
• Maintain records and assist with documentation
• Support internal events and administrative activities
• Perform other administrative duties as assigned

Requirements

• Proficiency in Microsoft Office or similar tools
• Previous experience in administrative or office support roles preferred
• Strong organizational and interpersonal skills
• Customer-service mindset and professional communication skills
• Proficiency in spoken Mandarin to communicate with Mandarin-speaking vendors

Note: Detailed job responsibilities will be shared with shortlisted candidates.

Company Overview / Employee Value Proposition

Royal Org is a fast-growing outsourced sales and marketing company partnering with clients across lifestyle, energy, NGOs, and FMCG sectors to boost brand awareness and deliver measurable results.

Job Summary

You will represent major brands through in-person marketing campaigns, engage customers to build strong relationships, and collaborate with your team to implement effective sales and marketing strategies.

Responsibilities

• Represent major brands by executing in-person marketing campaigns to increase brand visibility
• Engage customers directly to build strong, lasting relationships and promote brand loyalty
• Collaborate with team members to share insights and support collective growth and success
• Learn and apply effective sales and marketing strategies to improve campaign outcomes and personal performance

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

• Working Location: Changi
• Working hours:  Mon-Fri 9am-5.30pm | Alt Sat 9am-1pm
• Basic Salary:  $2500-$3500

Job Summary:

The Airfreight Customer Service Executive (Import) in Freight Forwarding is responsible for managing end-to-end airfreight shipments on behalf of customers, ensuring timely, accurate, and high-quality service delivery. This role requires strong knowledge of airfreight forwarding operations, shipment documentation, customs regulations, and coordination with carriers, ground handling agents, and internal teams.

Responsibilities:

• Manage end-to-end airfreight forwarding shipments, including booking, documentation, coordination with airlines and ground handlers, customs clearance (for imports), export documentation, billing, and shipment closure.
• Act as the primary point of contact for customers regarding import and export shipments, providing timely updates, handling inquiries, and resolving operational issues.
• Coordinate with airlines, ground handling agents, trucking partners, and customs authorities to ensure smooth shipment execution and compliance with regulations.
• Monitor and ensure compliance with service level agreements (SLAs), key performance indicators (KPIs), and internal operational procedures.
• Take ownership of complex or high-value shipments, proactively resolving delays, documentation discrepancies, or customs queries.
• Identify operational bottlenecks and recommend process improvements to enhance efficiency, accuracy, and customer satisfaction.
• Maintain accurate shipment records, reports, and regulatory documentation for internal, customer, and regulatory purposes.
• Support and guide junior customer service staff in airfreight forwarding procedures, shipment documentation, and best practices.
• Escalate unresolved customer or operational issues to management, ensuring appropriate follow-up.

Requirements:

• Solid knowledge of airfreight import processes, documentation, and customs requirements.
• Experience manage multiple airfreight import shipments simultaneously
• Previous hands-on experience in using Cargowise system is preferred.

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

• Respond to customer inquiries and concerns across in-person, phone, email, and social media channels, ensuring timely and professional service.
• Coordinate repair and return requests, working closely with internal teams to resolve issues efficiently.
• Oversee e-commerce content and manage order processing to ensure accurate and prompt deliveries.
• Create marketing and product materials, including brochures, online content, packaging, and promotional visuals, to strengthen brand presence.
• Collaborate with cross-functional teams to align customer service, marketing, and operational efforts with business objectives.

Requirements:

• Diploma in Business, Marketing, or a related discipline
• At least 3 years of customer service experience within consumer electronics.
• Strong knowledge in gemstones, diamonds, or precision engineering industries.
• Good communication skills, customer-focused mindset, and ability to work independently or within a team.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Field Service Engineer (Semiconductor Equipment)

5 days, Mon-Fri 8.30am-5.30pm

Salary: $2,800 - $4,000 + AWS

Location: Woodlands / Tampines / Yishun

Job scopes:

• Install, troubleshoot, repair & service of semiconductor machinery.
• Carry out regular maintenance, repairing of equipment/machines and follow up on work orders, onsite-support equipment/machines installation
• Serves as company contact point with customer on technical matters

Requirements:

• Diploma/Degree in Electrical /Electronic/ Mechanical Engineering
• 1-2 years working experience in Semiconductor Industry, knowledge of electrical & mechatronics.
• Training Provided

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279