Total 292 Customer Service job vacancies in PASIR GUDANG

Job Responsibilities:

• Provides leadership to technicians(s) in daily operational functions
• Collaborates with cross-functional teams to attain both short and long term Fab automation milestones
• Streamlines control wafer management in bid to support and sustain daily Fab operations
• Collaborates with Production Control & Planning teams for the timely administration of wafer-starts
• Manages development and upkeeping of manufacturing peripherals so as to realize quality excellence towards hardware components
• Spearheads improvement projects pertaining to wafer containers as part of continuous improvement and cost reduction drive
• Cultivates Workplace Safety and 5S mindset in the Fab

Job Requirements:

• Bachelor degree in Manufacturing Engineering
• Minimum 1 year of semiconductor fab manufacturing background, fresh graduate with manufacturing engineering education background may apply
• Team leadership experiences is an advantage
• Independent contributor and robust self-starter with a strong inclination towards data-driven methodologies
• Adequate in relating to a varying demographical workforce
• Conversant with MS Windows software

Position: Part-Time Secondary English Tutor

Location: West Coast Plaza

Hours: Flexible, based on availability and scheduling needs

About Us:

We are a dynamic and dedicated tutoring center committed to helping students achieve academic excellence. Our focus is on providing personalized instruction to enhance understanding and foster a love for learning. We are currently seeking an enthusiastic and knowledgeable English tutor to join our team on a full/part-time basis.

Responsibilities:

• Provide one-on-one or small group tutoring sessions in English for students at various levels
• Develop and implement engaging lesson plans tailored to each student's needs and learning style.
• Assist students with homework, exam preparation, and understanding of key Language concepts.
• Track and report on students' progress and adjust teaching strategies as needed.
• Maintain a positive, encouraging, and patient attitude towards students.

Requirements:

• Bachelor's degree or higher in English or a related field.
• Previous tutoring or teaching experience preferred.
• Strong knowledge of English curriculum and exam requirements.
• Excellent communication and interpersonal skills.
• Patience and passion for teaching and helping students succeed.
• Ability to commit to a consistent schedule and be punctual.

Benefits:

• Competitive hourly rate.($30 - $80/hr)
• Flexible scheduling.
• Opportunity to make a significant impact on students' academic success.
• Supportive and collaborative work environment.

Position: Part-Time Secondary Mathematics Tutor

Location: West Coast Plaza

Hours: Flexible, based on availability and scheduling needs

About Us:

We are a dynamic and dedicated tutoring center committed to helping students achieve academic excellence. Our focus is on providing personalized instruction to enhance understanding and foster a love for learning. We are currently seeking an enthusiastic and knowledgeable Mathematics tutor to join our team on a full/part-time basis.

Responsibilities:

• Provide one-on-one or small group tutoring sessions in Mathematics for students at various levels (Lower Secondary Mathematics, E Math, A Math etc.).
• Develop and implement engaging lesson plans tailored to each student's needs and learning style.
• Assist students with homework, exam preparation, and understanding of key Mathematical concepts.
• Track and report on students' progress and adjust teaching strategies as needed.
• Maintain a positive, encouraging, and patient attitude towards students.

Requirements:

• Bachelor's degree or higher in Mathematics or a related field.
• Previous tutoring or teaching experience preferred.
• Strong knowledge of Mathematics curriculum and exam requirements.
• Excellent communication and interpersonal skills.
• Patience and passion for teaching and helping students succeed.
• Ability to commit to a consistent schedule and be punctual.

Benefits:

• Competitive hourly rate.($30 - $80/hr)
• Flexible scheduling.
• Opportunity to make a significant impact on students' academic success.
• Supportive and collaborative work environment.

Key Areas of Responsibility

Daily Operations

· Establish and set up process for all enquiries are addressed appropriately and in a positive manner, providing relevant information to promote theschool.

· Analyseandreviewallschoolinformationanddevelopprocessesthatrecordsystemsareuptodate,inaccordance with regulatory compliance, easily accessible to management and inaccessible to others such as parents and visitors.

· Statutory and organisational requirements are met and current including, but not limited to, Attendance Sheets, Children and Employee Particulars Files, GSII Subsidies Reports, Receipts and EnrolmentInformation.

· Establish procedures including weekly conversion reports, monthly enrolment reports and salary lists, fees collection, debt management and school purchasing are maintained and provided in the requiredtimeframes.

· All government subsidies, financial aids and other funding must be kept up to date and submitted on time for promptpayments.

· Guide principals on maintaining and monitoring use of equipment with an up to date inventory of furniture, fittings, resources and equipment documented and filed at alltimes.

· Design and review school environment in accordance to HQrequirements.

· Report repairs and maintenance issues and monitor on follow upactions.

· Establish processes for smooth operations of school and resolve any feedbacksreceived.

· Plan and conduct Centre Monthly meetings and Monthly Cluster meetings with minutes documented and follow up actionsplanned.

Compliance

· Establish and develop policies and procedures, implemented, evaluated and reviewed in conjunction with employees and management on a regularbasis.

· Monitor policy development and plan for futurereviews.

· Keep up to date with changes in regulations and industry trends and communicate this information to theteam.

· Review Teachers and Parent Handbooks are reviewed in conjunction with managementregularly.

· GuidePrincipalstoensureschoolcomplianceandcommitmenttorelevantECDAChildCareRegulationsandthe Quality Improvement and AccreditationSystem.

· Guide Principals on Regulatory Standards and ensure that it is evident during all licensing inspections conducted byECDA.

Quality Programmes

· Set direction for principals in achieving curriculum objectives aligned to Vision, Mission and Core Values of school.

· Establish programs which reflects the school philosophy and employees are given adequate planning time on a weeklybasis.

· Strengthen culture of learning among centres and teammembers.

· Use observational tools to conduct classroom observations to review teaching practices with follow upactions.

· Design observational processes and use observations to guideothers.

· Establishanddevelopappropriatemethodsofbehaviourmanagementtoencouragepositivebehaviourinchildren.

· Review the monthly peer Teaching and Learning sessions with proper documentationfiled.

· Review quality programmes by evaluating suggestions and feedbacks from allstakeholders.

· Share good practices with principals on how to keep up to date records of curriculum documents, teaching resources and booksinventories.

· Guide principals with quality curriculum deliverance strategies and monitor individual staff Continuing Professional Development(CPD).

· Involve parent support group in evaluating effectiveness of home learningsupport.

· Review and enhance its collaboration with community partners and to guidecentres.

Staff Management

· Establish effective work practices for all employees in theschool.

· Employee personnel files are complete, current andconfidential.

· Manage employee recruitment and placement according to MOM regulations and Company’spolicies.

· Implement principal/staff induction and review Mentorship/Internship Programme inschool.

· Ensure principals plan and maintain relevant teacher to child ratio at all times, in accordance to ECDAstandard.

· Design processes to strengthen staff morale through effective leadershipguidance.

· Review its approaches to meet staff needs annually and place staff engagement processes to motivate staff and develop staffcommitment.

· Plan and review annually staff deployment for planned and unplanned absence of teachers, ensuring that classes and all programmes activities should beconducted.

· Gather feedback from staff and principal to improve staff well-being in thecentres.

· Review the effectiveness of processes for employee development through appraisals and trainingneeds.

· Plan and analyse reports and other required documents by theHQ.

We're expanding! We are looking for dedicated, motivated and creative individuals to join us.

Job Highlights

• Positive & Friendly Environment

Job Description:

• Teach Mandarin classes in accordance with the Centre’s programme.
• To lead and supervise team members under their responsibility
• Conduct regular team meetings to enable members of the team to air their concerns and needs
• Recommend solutions to solve problems and provide feedback to the Head of Mandarin Department or Director
• Identify the long-term needs and growth of teachers, programmes, departments, students and parents
• Assist and support the Head of Mandarin Department in the implementation and development of new programmes and projects
• Support the Head of Mandarin Department in the day-to-day running of the department and programmes
• To liaise with parents where necessary

Job Requirements:

• Candidates must possess at least a Bachelor's or Master's Degree in Education / Chinese Studies / Chinese Language or other related degrees from reputable universities.
• To teach Chinese Preschool / Speech & Drama / Language certification programmes
• Excellent spoken and written Mandarin Language - Necessary to teach Chinese Language programmes
• Positive, energetic and a good team player

工作职责

• 根据中心的教学计划教授华文课程
• 协助编写新的华文课程及教学计划
• 领导和监督其职责范围内的团队成员
• 定期召开团队会议让团队成员表达他们的担忧和需求
• 提出解决问题的方案并向中文系主任或总监提供反馈
• 确定教师、项目、院系、学生和家长的长期需求和成长
• 协助和支持中文系主任实施和开发新的计划和项目
• 支持中文系主任处理部门和项目的日常运作
• 建立及保持良好的家园关系

申请条件

• 对教学充满热忱，喜欢和孩子沟通学前，戏剧教学经验
• 普通话标准,写作规范

Sales Engineer – Solar Industry

We are seeking a motivated and driven Sales Engineer to join our family in the solar and construction industry. This is an exciting opportunity for individuals who are eager to build a long-term career in a fast-growing and sustainable sector.

As part of a lean and efficient team, you will benefit from a supportive environment that values productivity within working hours and promotes work-life balance.

We are looking for someone who values job stability and is motivated by personal growth and performance-based rewards. The role provides a mix of challenges, enough to push high performers toward higher income, making it ideal for individuals who are committed to building their career and achieving results over the long term.

Key Responsibilities

• Support business opportunities in both residential and commercial segments

• Assist in technical queries. Working Knowledge with AutoCAD will be an advantage.

• Support Management in proposing suitable solutions for clients.

• Support Day to Day Project and Ops.

• Perform other duties as reasonably assigned by Management

We Are Looking For Someone Who Is:

• Self-driven, motivated, and committed to long-term growth with the company

• Positive, ethical, and team-oriented

• Proactive with strong initiative and ownership

• A clear and confident communicator with good interpersonal skills

• Organized and consistent in providing updates and follow-ups

• Willing to learn, adapt, and take on new challenges

• Interested in being part of a growing and pioneering team

Requirements

• 2–5 years of relevant working experience preferred (In Solar/Construction)

• Candidates with experience in engineering-related or technical solutions will have an advantage

• Only candidates eligible to work in Singapore will be considered.

COMPANY DESCRIPTION

Founded in 1976, Home Nursing Foundation (HNF) is a leading charity that provides home healthcare services in Singapore, regardless of our patients' ability to pay. Dedicated to all-round support for our patients, HNF delivers comprehensive care programmes to look after patients' emotional well-being and healthcare needs.Our HNF Wellness Day Care & Rehabilitation Centres offer an array of social activities, social support and holistic healthcare services to help our elderly stay independent in their own community.

RESPONSIBILITIES

Administration & Facilities

• Lead the day-to-day administration and operations of the Active Ageing Centre (AAC) & its programmes
• Supervise, train and support a team of staff in AAC
• Assist HOD in staff recruitment and training of the team
• Ensure operational compliance
• Assist in the management of incidents, audits, public enquiries and feedback, and related documentations.
• Monitor centre statistics (attendance, submission of reports on attendance to programmes, befriending statistics) and ensure timely, accurate reporting to management and authorities (e.g. AIC/MOH).
• Coordinate facility maintenance, procurement, vendor management, ensuring timely resolution of operational issues and cost-effectiveness.
• Provide cross coverage to colleagues or deployment to other Centres when need arises.

Centre Service Planning, Implementation and Evaluation

• Organise outreach events (in-house or with partners) to residents in the AAC service boundary with an aim to assess seniors using the Community Screener Tool to identify at-risk individuals.
• Organise a range of programmes (eg. activities, functional screening) with local relevance that enhance seniors' physical health, mental wellness and social connectedness.
• Manage the befriending and buddying programme
• Promote the Asset-Based Community Development approach to recruit, train and activate residents as community champions and volunteers.
• Manage AAC volunteers, including recruitment, training and maintaining an updated database.
• Conduct programme evaluation efforts

Referral Coordination and Community Partnership

• Network and collaborate with community partners, volunteers and donors to achieve and advance AAC's objectives.
• Build up network with primary healthcare (e.g. polyclinic, GPs) and community agencies (e.g. Silver Generation Office, Social Service Office) to provide seamless referral of services for seniors.
• Facilitate referrals to HNF home care and other social support services as needed for continuum of care.
• Assist to represent HNF in local sub-region's ICCS (Integrated Community Care Services) discussions, ensuring alignment with organisational goals and effective collaboration with partners and stakeholders, whenever assigned or required.

• Diploma or Degree in Social Work, Gerontology, Nursing or Healthcare related with at least 3 years of experience in senior, community care or healthcare setting.

We are always on the lookout for people who care. People who have compassion for others and who understand the pivotal role home healthcare providers play in an ageing society like ours.

We are looking for a suitable Centre Supervisor for our new Active Ageing Centre in Tampines to lead a team of passionate community care professionals. The incumbent should have minimum 3 years of experience in the sector and possess good interpersonal communication and facilitation skills. The incumbent should be approachable and enjoy engaging and working with seniors. The incumbent will report to the Lead Centre Manager, AACs.

If you have what it takes, we love to hear from you!

Kindly ensure that your NRIC no. is not stated in the resume.

Job Descriptions:

• Monitor the operations of OTSAW Products
• Perform basic housekeeping and routine checks of OTSAW Products
• Provide the first response to any technical issues encountered by the OTSAW Product
• Assist in attending to Tier 1 - Operations-related issues via remote or on-site support
• Escalate higher-level issues to a superior for immediate advice and action whenever needed
• Prepare the Service Reports, Maintenance Report, and other Operations-related documents as needed
• Execute ad hoc tasks on behalf of the Robotics Operations Team as needed

Skillsets:

• Diploma or Certificate in Mechanical/Electrical/Computer Engineering or other related fields
• Proven work experience of at least 1 year in a technical industry
• Familiarity with Autonomous Mobile Robots (AMR) and Automated Guided Vehicles (AGV)
• Proficiency in using mechanical and electrical tools
• Knowledgeable in identifying basic mechanical parts and electrical components
• Familiarity in using computers and basic applications such as MS Word, Excel, and PowerPoint
• Ability to work independently and remain professional under pressure
• Ability to clearly communicate with colleagues and end users

Additional Requirement:

• Physically fit to perform tasks involving lifting of heavy equipment and working in confined spaces
• Willing to travel locally on short notice
• Comfortable working in a shifting schedule
• Comfortable working overtime as needed
• Willing to be deployed overseas as needed

Job Summary

Work directly with the Sales Team and provide them with technical guidance on product offering and solution based on the customer’s technical requirement and the company's products and services.

Main Responsibilities

• Provide the technical expertise to help customers find the best product and service solutions for their requirements & needs.

• Maintain relationships with the key suppliers, contractors and clients to ensure that the products and services offered meet the customer’s technical and operation requirement and make recommendations for promoting sales.

• Evaluate the technical specification and requirement for various field applications.

• Analyze the feasibility of implementing the Company’s products and services to meet the Customer’s technical expectation for successful field applications.

• Perform System sizing and design the solution to meet the technical requirement for various field applications.

• Propose the optimized solution to the Sales Team and make recommendations to promote sales.

• Provide technical support to customers and Sales Team on technical queries related to the products and services offered.

• Coordinate with System Engineering and Product Management team to identify and resolve product issues.

• Develop and maintain relationship with Sales Team, Customers and key Suppliers to ensure the smooth integration of solution.

• Provide troubleshooting and technical advice on product issues and coordinate with the Production Team for RMA support.

• Assist the Sales Team with the Product Transfer Price to complete the Quotation.

• Participate in technical meetings with Sales Team and Customers when required.

• Respond to the changes in the customer’s technical requirement and provide advice to the Sales Team to revise the product offering accordingly.

Job Requirements

• Minimum 5 years of relevant experience in Telecom Industry with at least 5 years or relevant industry
• Strong knowledge & proven experience of Electrical System / solution for Telecom Industries
• Technical knowledge of AC UPS / DC Rectifiers and batteries
• Excellent negotiation, networking, and communication skills
• Good technical presentation skills
• Good problem-solving skills and an analytical mind set
• Highly adaptable, able to multi-task in a fast-paced environment
• Self-driven, independent with ability to complete assign tasks with minimum supervision
• Willing to travel as and when required.

MFP Management

• Manage and maintain a fleet of Ricoh MFPs.

• Troubleshoot basic issues and escalate when required.

• Monitor and manage print solutions (e.g., Papercut, Printanista).

• Perform preventive maintenance and replace consumables when needed.

Print Room Operations

• Process and deliver print jobs accurately and on time.

• Operate print room equipment such as cutters, laminators, wide-format printers, and other devices.

• Maintain a clean, safe, and organized print room environment.

• Monitor and manage paper, consumables, and supplies inventory.

Record Keeping & Reporting

• Document and report incidents, maintenance tasks, and repairs.

• Maintain detailed usage records of equipment and consumables.

Administrative Duties

• Tabulate, report, and submit monthly meter data.

We are looking for a proactive and customer-focused Retail Operations Executive to support the daily operations of our retail store. This role plays an important part in ensuring smooth store operations, delivering excellent customer experiences, and supporting sales performance.

Key Responsibilities

• Support the Retail Manager in the day-to-day running of the store
• Lead and supervise casuals to ensure smooth retail operations and excellent customer service
• Manage point-of-sale (POS) transactions, credit card and digital payments, while ensuring accurate daily reconciliation.
• Monitor inventory levels, coordinate stock replenishment, and liaise with suppliers
• Prepare weekly sales and inventory reports to support business decisions
• Follow up on customer feedback and ensure service recovery where needed
• Maintain accurate updates in POS and inventory systems
• Support visual merchandising and retail campaigns to enhance store presentation and sales

Requirements

• Diploma in Business, Marketing, Retail Management, or related field
• At least 1 years of retail operations experience
• Familiar with POS systems, cashiering, and inventory management
• Proficient in Microsoft Office (especially Excel)
• Customer-focused with good communication and interpersonal skills
• A team player who is organized and comfortable working in a fast-paced retail environment
• Able to work retail hours, including weekends and public holidays

Roles & responsibilities

1. Reception work

• Handle patient enquiries efficiently & politely
• Improve sales through patient enquires
• Dispense medication & giving post treatment instructions
• Billing
• Coordinating & booking appointments
• Coordinating lab cases

2. Cleaning & sterilization of instruments

3. Assist Dental Surgeon in dental procedures

• Scaling polishing
• Fillings
• Implant & wisdom tooth surgery
• Root canal treatment
• Crowns
• Dentures

4. Housekeeping

• Stocktake
• Cleaning of premises
• Ensuring the clinic always operational
• Ensure treatment room is sufficiently stocked all the time
• Lab casting

Requirements

Personality

1. Cheerful Hard worker - Willing to work OT in some situations Mature & understanding
2. Team player - Willing to help colleagues out
3. Willing to learn & improve
4. Able to handle stress & take criticism
5. Good communication skills -Able to communicate with team member & patients
6. Sense of responsibility - hand over duties properly

Skills

1. Basic knowledge of using computer
2. Previous dental experience (added advantage)
3. Training will be provided to those without experience
4. Able to commit to 2 weekday nights & 1 weekend (either Saturday or Sunday) at least , occasionally both weekends
5. Fluent in mandarin (added advantage)

Incentives

• Attractive remuneration possible depending on performance
• 44 hr work week - roster based
• Effort & hardwork will be rewarded
• Acquiring of lifelong skill set Engage in meaningful work
  
  
  Apply via telegram possible "https://t.me/Kindentalhiringbot" [copy paste link in browser]

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Overview of the role

Personal Health Care is a rapidly growing and exciting business that includes medicines, OTC products and food supplements. P&G's Personal Health Care business has an aggressive plan for growth, desiring to reach more consumers with outstanding health and wellness products via the introduction of new brands and products from a strong innovation pipeline and the expansion of existing products.

We are looking for a motivated individual to provide product safety leadership for our Personal Health Care business in Asia.  The role will involve preparation of safety assessments to support Personal Health Care products and ingredients from innovation through to launch, alongside development of product safety capability. If this sounds exciting, read on!

Your Team

Located at the P&G Singapore Innovation Center at Biopolis, you will work closely with a diverse and global team of technical specialists. You will have the opportunity work in multi-functional teams and externally support P&G representation to government agencies, industry associations and technical organizations.

How does success look like

You will be the primary owner of category product safety knowledge, including key technologies, potential safety concerns, relevant habits & practices data, safety-related external  issues, etc.

Key Responsibilities

• Support current and upstream R&D and business initiatives for Personal Health Care in one or more categories, on a regional and global basis
• Accountable for category product knowledge including key technologies/ingredients, potential safety concerns relevant to regions where products are to be distributed and/or sold, in market safety profile, external concerns and regulatory constraints in a Health Care context, covering oral, inhalation, injection and topical products. 
• Development of safety assessments for pharmaceutical actives and other ingredients used in P&G’s Personal Health Care portfolio.
• Develop safety related information for our internal and external business partners, consumers, and medical professionals on our major brands in Personal Health Care. This will involve evaluation of the question or concern, partnering with other experts across multiple functions to establish an appropriate safety strategy and development of a safety risk assessment to fully address the need.  
• Preparation of safety assessments to support products and ingredients during product development to post marketing.
• Additional responsibilities involve developing specific technical expertise, knowledge and methodologies for safety risk assessment for communication with academic, professional or regulatory communities.
• Working effectively across multiple functions providing strategic insights to the business and represent safety as well as with external scientists and regulators.

Job Qualifications

• PhD in Pharmacy, Pharmacology, Toxicology preferred; an equivalent Biomedical or Life Sciences related qualification will be considered. 
• Working knowledge of the effects of drugs, chemicals, biological materials, etc. on biological pathways.
• Proven ability to work collaboratively with diverse teams. 
• Excellent communication skills, both written and verbal in order to convey positions clearly and explain complex technical issues to a variety of internal customers as well as to external organizations
• Ability to collaborate efficiently and build positive relationships with a variety of partners across functions, regionally and globally
• Proactive and agile project leadership, troubleshooting and solution-driving skills
• Strong interpersonal and communication skills to connect with people from different cultures and levels, both internally and externally.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

At Crestar, we don’t just move air — we move ideas. As a leader in ceiling fan innovation and energy-efficient climate solutions, we’ve been helping homes and businesses stay comfortable, stylish, and sustainable for over 20 years.

We are looking for Customer Care Executives to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.

We value employee well-being with a range of wellness events, flexible working environments and conducive workspaces. We encourage employees’ contributions to reimagine comfort and sustainability in homes.

Job Description:

Customer Inquiries

· Respond to customer inquiries via phone, email, chat, or in-person in a prompt, courteous, and professional manner

· Provide information about products, services, pricing, and company policies.

Issue Resolution

· Address and resolve customer complaints, concerns, and issues effectively and efficiently.

· Investigate and analyse problems to identify root causes and implement solutions.

FNG System

· Understand the function and guide of using the FNG system.

· Submit servicing requests for customer.

· Assign tasks to technician.

· Liaise with FNG (servicing booking system) & Nautilus (phone support)

Servicing Appointment

· Arrange servicing appointment with customer.

· Maintain clear and concise communication with customers, ensuring they understand the information provided.

Customer Feedback

· Follow up with customers to ensure that their issues have been resolved to their satisfaction.

· Solicit and collect customer feedback to assess satisfaction and identify areas for improvement.

· Relay feedback to management, sales & technician for consideration in decision-making process.

Team Collaboration

· Collaborate with other team members and departments to resolve customer issues and improve processes.

· Share customer feedback and insights with relevant teams for product/service improvements.

Product Knowledge

· Develop and maintain in-depth knowledge of the company’s products or services to provide accurate information to customers.

Warranty Cards

· Submit online warranty for customer (from email).

· Check submission for customer.

Google Reviews Management

· Encourage satisfied customers to leave positive reviews and address any negative feedback professionally and promptly.

Training and Development

· Participate in training programs and workshops to enhance customer service skills and product knowledge.

· Mentor and train new customer service team members as needed.

Performance Metrics

· Meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction ratings, and call handling metrics.

· Generate monthly report for monthly business review.

Job Requirements:

• Customer service experience preferred, training will be provided
• Working hours: Mondays to Fridays: 9am to 5.30pm, Alternate Saturdays: 9am to 1pm
• Working location: 1 Tampines North Drive 1, #04-18, T-Space, Singapore 528559 (near to Tampines Ikea, Giant, Courts)

Benefits:
14 days Annual Leave
Annual Wage Supplement
Performance Bonus
Company Incentive Trips
Medical and Dental Benefits
On-the-job and External Training provided