Total 10,190 Customer Service job vacancies in Overseas

Responsibilities

• Responsible for tester installation, re-configuration, upgrade, repair and debug
• Identify and execute continuous improvement to improve test performance and OEE
• Generate technical gap analysis of new hardware, software and license requirement
• Provide technical training to production personnel
• Coordinate and lead machine suppliers on project costing and time management
• Support audit / visit and render assistance in solving outstanding/quality issues

Requirements

• Degree / Diploma in any engineering field or equivalent
• Knowledge of equipment, testers, handlers
• Prior experience in equipment troubleshoot, maintenance and repair
• Semiconductor Programming & Application skills
• Good planning & organizing ability and a team player
• Familiar with Quality Management – Problem Solving, SPC, DOE, FMEA
• Good communication & presentation skills

Full time

Entry-level

Salary: $2,300-2,800

12-month contract (with 3-month probation period), renewable

Company & Role Overview

Favella Translations is a Singapore-based translation agency supporting international clients in the legal, financial, medical and luxury sector with precise, time-sensitive translation and interpretation in 30+ languages.

As a Junior Operations Executive, you will be supporting the day-to-day operations of the business and work directly with our founder and Head Translator. Through mentoring and training within a small specialised team, you will develop practical skills to handle administrative tasks, coordinate linguistic projects, and successfully liaise with international vendors and clients. 

From arranging interpreters for foreign diplomats to coordinating the translation of high-stakes contracts, you will be involved in delivering top-notch services in an international and multi-cultural environment with strong opportunities for growth.

We are looking for a team player with the right attitude - someone who shares our values of precision, service mindset, and ambition to continuously improve. If this sounds like you, we look forward to working together.

This role is designed as a structured learning pathway into operations management, with the goal of becoming fully independent within 6-9 months.

Benefits

• Direct training and mentorship from the founder

• Training in a wide scope of operations, language and client services: you will be learning a lot every day, with strong opportunity for career progression

• International and multicultural working environment, liaising with clients and vendors from all over the world

• Exposure to work with top-tier law firms, embassies and international clients

• Central location in Singapore, a short walk from MRT

• A clear pathway to handling projects independently within 6-9 months
  

Key Responsibilities

Operations & Administration

• Organise and prepare project files and documentation

• File invoices and expenses for internal records

• Maintain accurate databases for projects, clients and vendors

• Support with ad hoc administrative tasks such as booking courier deliveries and attending legalisation appointments

Project Coordination 

• Assist with client enquiries and quotations across channels (email, WhatsApp and phone)

• Outsource projects to vendors and track project timelines

• Ensure projects are delivered accurately and on time

Language Support 

• Attend to client calls and enquiries in Mandarin 

• Support quality checks on translated documents
  

You Are a Great Fit If You:

• Have a strong command of English and Mandarin (written and spoken)

• Are highly organised, able to manage multiple tasks and prioritise while maintaining accuracy

• Take pride in getting details right and completing tasks properly

• Are reliable, punctual, and able to follow through without constant supervision

• Have a clear and professional communication style

• Have a positive, self-improving attitude and strong willingness to learn

• Bonus point: Knowledge of Traditional Chinese and/or dialects (e.g. Hokkien) or another language (e.g. Bahasa Malaysia) is a plus but not required.

Additional Details and Requirements

• Diploma holders with 0-3 years of experience (fresh graduates welcome)

• Previous experience in administration, customer service and operations support roles highly desirable

• Salary: SGD 2,300-2,800

• Location: Central Singapore
  

How to Apply

Submit your application to careers@favellatranslations.com with your CV in attachment and a cover letter addressing the following 3 questions:

1. Why do you want to work with us at Favella?

2. Why do you believe you are a good fit for this role? Include practical examples of how you have demonstrated relevant personality traits and skills in your previous jobs (if none, in your studies or hobbies).

3. Tell us about the hobby you are passionate about: what results have you achieved that you are proud of, what hurdles have you encountered and how have you overcome them? What lessons did you learn from the experience?

Keep it simple and personal - we want your own voice, character and values to shine through your writing. Your application will be read by a person, so please make your piece truly yours and limit the use of AI.

Hiring Process and Timeline

The hiring process will involve a screening of the applications, followed by 2 rounds of interviews (these might include a brief written assignment to assess your critical thinking skills). 

Kindly note that only successful applicants in each round will be notified.

Working Location: North

Working Hours: Monday to Friday Office Hours

Salary - up to $2580 per month

Contract Duration - 3 to 6 Months

Responsibilities:

• Assist with handling incoming enquiries over the phone, emails or face to face.
• Assist to update data and records
• Any other administrative duties as assigned

Requirements:

• GCE A Level and above
• Proficient in English and a second language so as to converse effectively with different groups of customers
• Excellent team player who is task-orientated
• Possess Good Customer Service Skills
• Proficient in MS Office

Interested candidates, please forward a copy of your resume to: vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

SINGAPOREANS ONLY

Job Description & Requirements

This role is ideal for engineers who enjoy hands-on technical operations, troubleshooting complex infrastructure issues, and driving automation initiatives within mission-critical environments.

Key Responsibilities

• Manage and support enterprise Microsoft Exchange and Active Directory environments.
• Ensure availability, performance, security, and integrity of messaging services.
• Administer user accounts, access controls, and Group Policy Objects (GPOs).
• Support incident, problem, change, configuration, backup, patch, and vulnerability management activities.
• Assess and implement service requests and change requests.
• Perform upgrades, migrations, patching, and platform maintenance.
• Monitor system health, capacity, performance, and availability.
• Troubleshoot and resolve complex infrastructure issues.
• Develop scripts and automation tools to improve operational efficiency.
• Maintain technical documentation, system diagrams, and operational procedures.
• Collaborate with infrastructure, engineering, and application teams to enhance platform performance and reliability.
• Evaluate and recommend new technologies and improvements.

Requirements

• Diploma or Degree in Computer Science, Engineering, IT, or related disciplines.
• Minimum 3 years of experience supporting Microsoft Exchange environments.
• Experience managing large-scale enterprise environments with 5,000+ mailboxes.
• Strong knowledge of:Microsoft Exchange Server (On-Premises)Active DirectoryGroup Policy (GPO)Windows Server Administration
• Hands-on scripting experience in PowerShell, Shell, Bash, or Python.
• Experience in incident, problem, change, and configuration management processes.
• Strong troubleshooting and analytical skills.
• Familiarity with Agile methodologies such as Scrum or Kanban is advantageous.
• Excellent communication and stakeholder management skills.

Preferred Certifications

• Microsoft Certified Professional (MCP)
• Microsoft Certified Solutions Associate (MCSA)
• Microsoft Certified Solutions Expert (MCSE)
• Equivalent Microsoft infrastructure certifications

How To Apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to Lin Jin Sen (EA Personnel Reg. No. R25129852, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451)

by clicking the “Apply Now” or email to andie.lin@achievegroup.asia for a confidential discussion

Current & Expected Salary

Reason(s) for leaving

Notice Period / Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Cessation Of Collection Of Full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

We regret that only shortlisted candidates will be notified.

• Company located at Woodlands

• Working hour: 8:30am – 5:30pm(Mon – Fri)

• Variable Bonus +Excellent Welfare

• Well Established Automation Manufacturing Company

Job Scope

• Automation system installation, testing, commissioning, and maintenance.
• Setup electronics controllers, PC, and install software.
• Perform on site machine buy-off as per agreed customer requirements
• Analyze equipment failures and identify root causes to effectively repair equipment failures.
• Able to analyze electrical/electronic circuit, read machine logfiles to identify root cause for the problem
• Able to repair electrical components, setup robot software, PC software.
• Establish a seamless interface between customers and company.
• Demonstrate high integrity and work independently with minimal supervision
• Spearhead customer issues and coordinate with internal departments and customer stakeholders to resolve them efficiently. Escalate to management if necessary
• Respond to phone support and onsite support requests in accordance with SLA
• Prepare and present accurate, detailed service reports in a timely manner.

Requirement

• Diploma in Electronics / Computer Engineering or related disciplines
• 2 to 4 years of relevant experiences in automation systems setup or service support
• Proficiency in installing software, configuration and setting up PCs and machines

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOOSOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

• MNC Company
• Basic $2200 - $2500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: West
• Working hours: Monday to Friday (8.30am to 5.30pm)

Job Responsibilities:

• Responding to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement
• To trouble-shoot and repair any system abnormality during maintenance service call at the customers’ premises
• To supervise and control sub-contractors’ work quality for maintenance work and to render technical support to the other departments’ staff
• Any others ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec in Electronics and/or Electrical Engineering or relevant
• Possess minimum 1 year of experience in service and maintenance of alarm, card access and CCTV systems

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3700 - $5000 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East / On-site
• Working hours : Normal working hours

Job Responsibilities:

Technical Service & Maintenance:

• Perform periodic servicing, maintenance, and troubleshooting of CRAC/WDS systems.
• Diagnose hardware/software faults, identify root causes, and recommend solutions.
• Conduct equipment power-up/down procedures and respond promptly to e-calls (emergency calls).

Client Support & Training:

• Provide technical support and onsite training on Operation & Maintenance Manuals (OMM).
• Maintain strong client relationships, particularly with site engineers.
• Liaise with customer engineering departments to ensure compliance with company procedures and quality guidelines.

Documentation & Reporting:

• Complete detailed service reports after each servicing/e-call.
• Submit weekly/monthly reports on work activities, progress, and remedial actions.
• Maintain accurate filing, documentation, and tracking of all service records.

Site & Contractor Management:

• Monitor and manage contractor activities to ensure adherence to safety/operational procedures.
• Review site "Events and Actions," implementing corrective measures as needed.
• Plan, execute, and update daily work schedules.

Safety & Compliance:

• Strictly follow data center safety rules, regulations, and quality standards.
• Ensure all work activities comply with occupational safety guidelines.
• Support ad-hoc tasks assigned by superiors

Job Requirements:

• Minimum Diploma/Degree in Mechanical Engineering or equivalent with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Established Company
• Basic $3800 - $4200 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location : Tuas (Transport Provided)
• Working days : Monday to Friday
• Working hours : 8am to 5pm

Job Responsibilities:

Leadership of Customer Service Team

• Lead, coach and mentor the customer service team to deliver exceptional service standards.
• Oversee team members' capability in managing sales leads effectively.
• Ensure proficiency in generating proposals, service engagement forms or eSEF, and invoicing procedures.
• Oversee daily operations of the customer service department, ensuring prompt
  resolution of customer inquiries, service issues, complaints, and escalations.
• Maintain an organized and efficient filing and database system for customer records and service documentation.
• Lead digital transformation efforts related to new systems or software.
• Manage major client accounts, including contract adherence, service reviews, annual survey and relationship building.

Achievement of Management Objectives

• Prepare and generate monthly performance and operational reports.
• Monitor adherence to standard operating procedures (SOPs) and recommend updates or improvements when necessary.
• Establish and monitor KPIs and service standards to drive customer satisfaction,
• retention, and operational performance
• Analyze customer feedback, service trends, and complaint data to identify root causes and lead service improvement initiatives.
• Implement customer service department manual, procedures, and training programs that promote consistency, efficiency, and a customer-first culture.
• Provide insights into customer trends, operational challenges, and improvement opportunities.

Collaboration with Business Development Team

• Collaborate cross-functionally with Business Development team to ensure service delivery aligns with customer expectations and regulatory requirements.
• Provide support in data analysis and insights related to customer satisfaction and sales performance.
• Consolidate and present monthly reports for key stakeholders, ensuring accurate and actionable information.

Cross-Departmental Coordination

• Liaise with key departments (Logistics, Operations, etc.) to resolve any issues that may impact customer satisfaction.
• Ensure smooth communication and effective collaboration between departments to meet customer needs and expectations.

Requirements:

• Minimum Bachelor’s Degree in Business Administration, Management Studies, or a related field

• At least 2 years of Customer service experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

A Low-Stress Teaching Career in a Supportive Centre Environment

MathVision has been operating in Singapore for 18 years, and in that time, we’ve taught over 20,000 students.

You’ll be joining a well-established organisation with a strong reputation and a long history of supporting teachers.

- All lessons are conducted 1-1 or 2-1 at a table (never in a classroom or in large groups)

- You’ll teach using a fully prepared curriculum with worksheets, notes, and question banks already created for you. So, you do not need to worry about creating your own content.

If you enjoy guiding students step-by-step and explaining ideas clearly, this role will feel natural, manageable, and fulfilling.

Why This Role Stands Out

• Low-Stress Teaching (No Classroom and No Discipline Issues)

You teach at a table, with 1 student or 2 students at a time.

• All Curriculum & Materials Provided

Every topic comes with ready-made worksheets, notes, and structured methods.

You focus on teaching, not preparing materials.

• Clear Training & Daily Support

We guide you through our teaching methods, and you work alongside 250 other full-time teachers who support one another every day.

• 18 Years of Experience, 20,000+ Students Taught

A long-standing organisation with deep experience and consistent demand year-round.

Simple Walk-In Interview

Visit us any day.

We welcome Singapore Citizens, Permanent Residents, and LTVP holders with a valid Pre-Approved Letter of Consent (PLOC) to apply and attend our interview.

Flexible and provides generous leave benefits:

- Annual Leave

- Medical Leave

- Family Care Leave

- Birthday Leave

- Overtime

- Hospitalisation Leave

- Public Holidays

- Medical Insurance (General Physician, Specialist, Hospitalisation, Dental Plan)

A Low-Stress Teaching Career in a Supportive Centre Environment

MathVision has been operating in Singapore for 18 years, and in that time, we’ve taught over 20,000 students.

You’ll be joining a well-established organisation with a strong reputation and a long history of supporting teachers.

- All lessons are conducted 1-1 or 2-1 at a table (never in a classroom or in large groups)

- You’ll teach using a fully prepared curriculum with worksheets, notes, and question banks already created for you. So, you do not need to worry about creating your own content.

If you enjoy guiding students step-by-step and explaining ideas clearly, this role will feel natural, manageable, and fulfilling.

Why This Role Stands Out

• Low-Stress Teaching (No Classroom and No Discipline Issues)

You teach at a table, with 1 student or 2 students at a time.

• All Curriculum & Materials Provided

Every topic comes with ready-made worksheets, notes, and structured methods.

You focus on teaching, not preparing materials.

• Clear Training & Daily Support

We guide you through our teaching methods, and you work alongside 250 other full-time teachers who support one another every day.

• 18 Years of Experience, 20,000+ Students Taught

A long-standing organisation with deep experience and consistent demand year-round.

Simple Walk-In Interview

Visit us any day.

We welcome Singapore Citizens, Permanent Residents, and LTVP holders with a valid Pre-Approved Letter of Consent (PLOC) to apply and attend our interview.

Flexible and provides generous leave benefits:

- Annual Leave

- Medical Leave

- Family Care Leave

- Birthday Leave

- Overtime

- Hospitalisation Leave

- Public Holidays

- Medical Insurance (General Physician, Specialist, Hospitalisation, Dental Plan)

A Low-Stress Teaching Career in a Supportive Centre Environment

MathVision has been operating in Singapore for 18 years, and in that time, we’ve taught over 20,000 students.

You’ll be joining a well-established organisation with a strong reputation and a long history of supporting teachers.

- All lessons are conducted 1-1 or 2-1 at a table (never in a classroom or in large groups)

- You’ll teach using a fully prepared curriculum with worksheets, notes, and question banks already created for you. So, you do not need to worry about creating your own content.

If you enjoy guiding students step-by-step and explaining ideas clearly, this role will feel natural, manageable, and fulfilling.

Why This Role Stands Out

• Low-Stress Teaching (No Classroom and No Discipline Issues)

You teach at a table, with 1 student or 2 students at a time.

• All Curriculum & Materials Provided

Every topic comes with ready-made worksheets, notes, and structured methods.

You focus on teaching, not preparing materials.

• Clear Training & Daily Support

We guide you through our teaching methods, and you work alongside 250 other full-time teachers who support one another every day.

• 18 Years of Experience, 20,000+ Students Taught

A long-standing organisation with deep experience and consistent demand year-round.

Simple Walk-In Interview

Visit us any day.

We welcome Singapore Citizens, Permanent Residents, and LTVP holders with a valid Pre-Approved Letter of Consent (PLOC) to apply and attend our interview.

Flexible and provides generous leave benefits:

- Annual Leave

- Medical Leave

- Family Care Leave

- Birthday Leave

- Overtime

- Hospitalisation Leave

- Public Holidays

- Medical Insurance (General Physician, Specialist, Hospitalisation, Dental Plan)

A Low-Stress Teaching Career in a Supportive Centre Environment

MathVision has been operating in Singapore for 18 years, and in that time, we’ve taught over 20,000 students.

You’ll be joining a well-established organisation with a strong reputation and a long history of supporting teachers.

- All lessons are conducted 1-1 or 2-1 at a table (never in a classroom or in large groups)

- You’ll teach using a fully prepared curriculum with worksheets, notes, and question banks already created for you. So, you do not need to worry about creating your own content.

If you enjoy guiding students step-by-step and explaining ideas clearly, this role will feel natural, manageable, and fulfilling.

Why This Role Stands Out

• Low-Stress Teaching (No Classroom and No Discipline Issues)

You teach at a table, with 1 student or 2 students at a time.

• All Curriculum & Materials Provided

Every topic comes with ready-made worksheets, notes, and structured methods.

You focus on teaching, not preparing materials.

• Clear Training & Daily Support

We guide you through our teaching methods, and you work alongside 250 other full-time teachers who support one another every day.

• 18 Years of Experience, 20,000+ Students Taught

A long-standing organisation with deep experience and consistent demand year-round.

Simple Walk-In Interview

Visit us any day.

Flexible and provides generous leave benefits:

- Annual Leave

- Medical Leave

- Family Care Leave

- Birthday Leave

- Overtime

- Hospitalisation Leave

- Public Holidays

- Medical Insurance (General Physician, Specialist, Hospitalisation, Dental Plan)

We welcome Singapore Citizens, Permanent Residents, and LTVP holders with a valid Pre-Approved Letter of Consent (PLOC) to apply and attend our interview.

A Low-Stress Teaching Career in a Supportive Centre Environment

MathVision has been operating in Singapore for 18 years, and in that time, we’ve taught over 20,000 students.

You’ll be joining a well-established organisation with a strong reputation and a long history of supporting teachers.

- All lessons are conducted 1-1 or 2-1 at a table (never in a classroom or in large groups)

- You’ll teach using a fully prepared curriculum with worksheets, notes, and question banks already created for you. So, you do not need to worry about creating your own content.

If you enjoy guiding students step-by-step and explaining ideas clearly, this role will feel natural, manageable, and fulfilling.

Why This Role Stands Out

• Low-Stress Teaching (No Classroom and No Discipline Issues)

You teach at a table, with 1 student or 2 students at a time.

• All Curriculum & Materials Provided

Every topic comes with ready-made worksheets, notes, and structured methods.

You focus on teaching, not preparing materials.

• Clear Training & Daily Support

We guide you through our teaching methods, and you work alongside 250 other full-time teachers who support one another every day.

• 18 Years of Experience, 20,000+ Students Taught

A long-standing organisation with deep experience and consistent demand year-round.

Simple Walk-In Interview

Visit us any day.

We welcome Singapore Citizens, Permanent Residents, and LTVP holders with a valid Pre-Approved Letter of Consent (PLOC) to apply and attend our interview.

Flexible and provides generous leave benefits:

- Annual Leave

- Medical Leave

- Family Care Leave

- Birthday Leave

- Overtime

- Hospitalisation Leave

- Public Holidays

- Medical Insurance (General Physician, Specialist, Hospitalisation, Dental Plan)

• Deliver technical assistance to customers through multiple channels including phone, live chat, email, and onsite visits when required.
• Participate in a 24/7 support environment, working on rotating shifts as scheduled.
• Investigate and resolve technical problems by identifying root causes and applying appropriate troubleshooting methods.

Requirements:

• Higher Nitec and above
• Fresh graduates are encouraged to apply.
• Prior exposure to networking or cybersecurity solution deployment will be an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative Startups like Netflix, Pinterest, Spotify, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. We help global and local enterprises to use cloud to remediate their technical debt and build new innovative businesses.

AWS Enterprise Support customers rely on us when running their business critical workloads on the AWS platform, and our Technical Account Managers (TAMs) and cloud support engineers are the primary daily touch-point for those customers. Customers include very large Enterprises, Public Sector companies, as well as fast growing businesses, internet companies, and the Web3 organizations. Unlike most support organizations, AWS Support is a self-standing business with revenue and P&L responsibility and one of the fastest growing businesses within AWS.

As Premium Support BDM based in Singapore, you will be part of the Enterprise Support organization focusing on the markets including Web3 and Hong Kong. In this strategic role, you'll serve as the crucial bridge between Account Managers (AMs), Technical Account Managers (TAMs), and Enterprise Support Managers (ESMs), orchestrating complex enterprise support opportunities through their lifecycle. You'll focus on strategic pipeline management, lead qualification, and enabling the broader AWS ecosystem to drive premium support adoption across diverse regional markets. You will identify areas for sharpening our Support proposition (e.g. a differentiated offering, value and return on investment vs price) and design and execute controlled experiments driving commercial innovation. You will quantify the impact of Support in driving AWS platform adoption, estimate the ROI, and design and execute initiatives to help accelerate our customer cloud adoption journey. You will enable the sales team to drive the day-to-day interactions with prospects, selling the Support value proposition, in order to build long-term business opportunity.

You'll join a diverse team of business development professionals who work closely with technical teams to drive the adoption of AWS Premium Support services. In this role, you'll have the opportunity to influence both business and technical stakeholders while developing deep expertise in AWS's latest cloud technologies and support offerings, with particular focus on emerging technologies including Web3, and digital asset platforms.

Key job responsibilities
- Manage and develop Premium Support business across Web3 and Hong Kong business.
- Build relationships with Web 3, Hong Kong, and emerging technology companies in the region
- Analyze drivers of Enterprise Support adoption and identify levers for improvement in regional markets
- Manage and optimize the opportunity pipeline for both new business across multiple territories
- Identify and analyze pipeline patterns to inform strategic business decisions
- Prepare and present business reviews to the senior Sales and BD management team
- Design and execute controlled experiments to refine support offerings, enhance differentiation, and drive commercial innovation
- Earn Trust with key stakeholders from CxO level to technical decision-makers across different cultural and business environments
- Partner closely with Account Managers to review and qualify opportunities, ensuring proper tracking through SFDC
- Drive engagement with AWS Global Sales (AGS) teams to maximize enterprise support adoption
- Drive the creation and promotion of customer success stories and case studies from regional markets
- In collaboration with Field Enablement, create training programs to ensure sales teams can articulate the value proposition of AWS Enterprise Support
- Collect and channel customer feedback to drive continuous product improvements
- Collaborate with global teams and Beijing-based PSBD colleagues to implement strategic initiatives and best practices
- Support the implementation of new programs acceleration and Enterprise Support pricing promotions
- Serve as the regional expert for the opportunities and requirements in the markets outside of Mainland China


A day in the life
As a Premium Support Business Development Manager based in Singapore, you'll work at the intersection of business and technology, helping customers understand and maximize the value of AWS Support services across multiple regional markets. You'll collaborate with account teams, solutions architects, and support delivery teams to ensure customer success while driving business growth. Your day might involve analyzing pipeline data, conducting strategic reviews with Account Managers, traveling to Hong Kong and other regional markets for customer engagements, enabling field teams on new support offerings, engaging with Web3 and emerging technology companies, and orchestrating complex opportunities through various stakeholders across different territories.

Basic Qualifications

- 6+ years of developing, negotiating and executing business agreements experience
- Bachelor's degree
- Experience in developing strategies that influence leadership decisions at the organizational level; managing programs across cross functional teams, building processes and coordinating release schedules; selling enterprise software or cloud-based applications; explaining complex technical concepts to various business and technical audiences; presenting to both technical and non-technical executive audiences
- Proficiency in Mandarin is required as the role involves liaising with Mandarin-speaking clients/business partners/stakeholders/customers who predominantly communicate in Mandarin.

Preferred Qualifications

- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
- Knowledge of Web3 technologies
- Understanding of regional business culture and practices