Total 11,560 Customer Service job vacancies in Overseas

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Position Overview：

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You'll Be Doing:

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer-requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Sales Support

• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Your Background & Experience:

• Bachelor’s degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates who are proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross-cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem-solving and multitasking abilities; detail-oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); Ability to communicate in Chinese with colleagues from China will be an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Free meals
• Free parking area

Greet and serve customers in a friendly and professional manner

Take and process customer orders accurately

Serve food and beverages promptly

Handle cashiering and payment transactions

Maintain cleanliness of dining area and service stations

Assist in table setup and clearing

Address customer inquiries and provide good customer service

Follow company procedures and hygiene standards

Perks & Benefits

• Employee equity

任務與職責：

• 對所有入境貨櫃和船舶的處理、文件編制和操作相關的行政活動。
• 解答疑問，並向負責人報告。

職位要求：

• 至少擁有航運相關領域的專科文憑。
• 優秀的溝通能力。
• 具備良好的國語及英語口說及寫作能力。

“我們正在尋找會說普通話的候選人，他們將為講普通話的顧客服務。”

好處：

• 年假
• 醫療的
• 僱員公積金
• 社險公司
• 環境影響評價

以友善專業的態度迎接和服務顧客。

準確接收和處理客戶訂單。

及時提供食物和飲料

處理收銀和支付交易

保持用餐區和服務站的清潔。

協助餐桌佈置清理

處理客戶諮詢並提供優質的客戶服務

遵守公司規章制度和衛生標準

福利待遇

• 員工權益

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

Job Description:

We are looking for a responsible and detail-oriented Admin Executive to support our daily admin operations, SQL system records, invoicing process, and operation coordination.

This role is responsible for ensuring all order, delivery, invoice, payment, and receipt records are entered accurately and supported by proper documents.

The candidate must be able to follow company procedures carefully and work with the admin, sales, warehouse, and delivery teams. This is an execution and support role.

Key Responsibilities:

• Enter and update customer, order, delivery, invoice, payment, and receipt records in SQL system.
• Prepare and check invoice information based on valid supporting documents.
• Ensure invoice details such as customer name, item, quantity, price, document reference, and payment terms are accurate.
• Support daily admin operation, including document preparation, filing, and record updates.
• Assist with DO / RO / invoice document checking and follow-up.
• Coordinate with internal teams on order status, delivery records, POD, and stock movement documents.
• Follow up on missing or incomplete documents with the relevant person.
• Maintain proper filing of quotation, DO, RO, invoice, delivery, payment, and receipt documents.
• Report any missing, incorrect, or mismatched information to the reporting manager.
• Prepare simple daily or weekly admin summaries when required.
• Follow company document flow and avoid unauthorised manual changes.

Key Requirements:

● Minimum 1–2 years of experience in admin, invoicing, sales support, operations support, or related role.

● Experience using SQL system, accounting software, ERP system, inventory system, or similar business system.

● Able to handle invoices, delivery orders, customer orders, and related sales documents.

● Good attention to detail, especially numbers, item codes, quantities, pricing, and document references.

● Basic understanding of sales document flow such as quotation, DO, invoice, delivery, payment, and receipt.

● Basic Microsoft Excel / Google Sheets skills.

● Able to communicate clearly with admin, sales, warehouse, and delivery teams.

● Responsible, organised, and able to follow fixed procedures.

● Able to work carefully without making unauthorised changes or shortcuts.

● Able to flag and report incomplete or unclear information before proceeding.

Preferred Requirements :

● Experience in FMCG, distribution, trading, logistics, warehouse, or wholesale industry.

● Familiar with SQL accounting / inventory system.

● Experience checking DO, RO, invoice, POD, payment records, or stock movement documents.

● Able to prepare simple admin reports or summaries.

● Able to work in a process-driven environment.

Working Style We Are Looking For

● Careful with details

● Stable and responsible

● Good follow-up attitude

● Willing to follow system and procedure

● Comfortable working with documents and numbers

● Able to ask the right person when information is incomplete

● Does not make unauthorised decisions or manual changes

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Personal leave
• Sabbatical leave

職位描述：

我們正在尋找一位認真負責、注重細節的行政主管，以支援我們的日常行政營運、SQL系統記錄、發票流程和營運協調。

該職位負責確保所有訂單、發貨、發票、付款和收據記錄準確錄入，並有相應的憑證支援。

應徵者必須能夠嚴格遵守公司流程，並與行政、銷售、倉庫和配送團隊合作。這是一個執行和支持崗位。

主要職責：

• 在 SQL 系統中輸入和更新客戶、訂單、出貨、發票、付款和收據記錄。
• 根據有效的證明文件，準備並核對發票資訊。
• 請確保發票詳情（如客戶名稱、商品、數量、價格、單據編號和付款條款）準確無誤。
• 支援日常行政操作，包括文件準備、歸檔和記錄更新。
• 協助進行收貨單/退貨單/發票文件的核對和跟進。
• 與內部團隊協調訂單狀態、出貨記錄、簽收單和庫存移動單據。
• 聯絡相關人員跟進缺失或不完整的文件。
• 妥善保管報價單、送貨單、收貨單、發票、交貨單、付款單和收據等文件。
• 如有任何資訊缺失、錯誤或不匹配，請向報告經理報告。
• 根據需要準備簡單的每日或每週管理總結。
• 遵循公司文件流程，避免未經授權的手動變更。

主要要求：

● 至少 1-2 年行政、發票、銷售支援、營運支援或相關職位的工作經驗。

● 有使用 SQL 系統、會計軟體、ERP 系統、庫存系統或類似業務系統的經驗。

● 能夠處理發票、送貨單、客戶訂單及相關銷售文件。

● 注重細節，尤其是數字、商品代碼、數量、價格和文件參考資訊。

● 基本了解銷售單據流程，如報價單、出貨單、發票、交貨單、付款單和收據。

● 具備基本的 Microsoft Excel / Google Sheets 技能。

● 能夠與行政、銷售、倉庫和配送團隊進行清楚的溝通。

● 責任心強，做事有條理，能夠遵守既定程序。

● 能夠認真細緻地工作，不擅自更改或走捷徑。

● 能夠在繼續操作之前標記並報告不完整或不清楚的資訊。

優先條件：

● 擁有快速消費品、分銷、貿易、物流、倉儲或批發行業經驗。

● 熟悉 SQL 會計/庫存系統。

● 具備審核收貨單、收貨憑證、發票、收貨證明、付款記錄或庫存移動單據的經驗。

● 能夠準備簡單的管理報告或摘要。

● 能夠適應流程驅動型的工作環境。

我們正在尋找的工作方式

● 注重細節

● 穩定可靠

● 良好的後續跟進態度

● 願意遵守制度和流程

● 能夠熟練處理文件和數字

● 資訊不完整時，能夠向適當的人詢問。

● 不會做出未經授權的決定或進行手動更改

福利待遇

• 附近公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 個人休假
• 學術休假

工作範圍：

1. 櫃檯及客戶服務經營

• 以專業和禮貌的態度處理會員和客戶的諮詢。
• 處理會員註冊、續費和帳戶相關請求。
• 依照公司流程處理產品購買、收款、退貨和換貨。
• 提供有關產品、促銷活動和公司政策的準確資訊。

2. 收銀和交易處理

• 處理現金、信用卡、電子錢包和其他支付交易。
• 確保所有交易均準確記錄在系統中。
• 每日進行現金核對，並依要求提交報告。

3. 庫存和產品處理

• 準備產品以供顧客取貨和送貨。
• 監控櫃檯庫存水準並報告補貨需求。
• 必要時協助進行收貨、調撥和盤點。

4. 行政支持

• 保持準確的客戶和交易記錄。
• 準備並提交營運文件和報告。
• 協助進行資料輸入和管理階層分配的其他行政工作。

5. 客戶投訴處理

• 接收並處理客戶的回饋、諮詢和投訴。
• 將未解決的問題回報相關部門，以便採取進一步行動。
• 跟進以確保問題及時解決，客戶滿意。

6. 活動及營運支持

• 協助公司進行活動、路演、快閃店、促銷和招募活動。
• 根據需要為會議室、演示室和活動室的運作提供支援。
• 執行主管指派的日常營運任務，以確保日常營運順利進行。

7. 合規與內務管理

• 確保遵守公司政策、標準作業程序和操作指南。
• 保持櫃檯和服務區域的清潔、整齊和專業形象。
• 保護公司資產、現金、庫存和機密資訊。

主要職責

• 提供優質的客戶服務，提升會員滿意度。
• 確保櫃檯運作順暢有效率。
• 確保交易準確性和操作合規性。
• 透過專業的第一線服務支援業務成長。
• 具備基本的美容背景和知識將更有價值
• 根據安排，完成與銷售相關的其他臨時項目/任務。

資格：

• 最低SPM水平
• 優先考慮20-35歲之間、形象氣質佳的女性。
• 至少1年相關工作經驗
• 能夠用英語、馬來語和普通話進行有效溝通（以便與講普通話的會員和客戶聯絡）
• 具備電腦操作能力
• 必要時能依輪班安排工作。

您將獲得以下回報：

• 豐厚的獎勵－每月和每季度
• 年度績效獎金
• 醫療福利
• 年假
• 員工購買特權
• 職業晉升和個人發展的機會
• 一個充滿支持、充滿活力的工作環境，在這裡你的想法至關重要。

Job Scope:

1. Counter & Customer Service Operations

• Attend to members' and customers' inquiries professionally and courteously.
• Handle membership registration, renewal, and account-related requests.
• Process product purchases, collections, returns, and exchanges according to company procedures.
• Provide accurate information on products, promotions, and company policies.

2. Cashiering & Transaction Processing

• Process cash, credit card, e-wallet, and other payment transactions.
• Ensure all transactions are recorded accurately in the system.
• Perform daily cash reconciliation and submit reports as required.

3. Inventory & Product Handling

• Prepare products for customer collection and delivery.
• Monitor stock levels at the counter and report replenishment requirements.
• Assist in stock receiving, stock transfers, and inventory counts when required.

4. Administrative Support

• Maintain accurate customer and transaction records.
• Prepare and file operational documents and reports.
• Assist in data entry and other administrative duties assigned by management.

5. Customer Complaint Handling

• Receive and handle customer feedback, inquiries, and complaints.
• Escalate unresolved issues to the relevant department for further action.
• Follow up to ensure timely resolution and customer satisfaction.

6. Event & Operational Support

• Assist in company events, roadshows, Pop-Up Stores, promotions, and recruitment activities.
• Support meeting room, demo room, and event room operations when required.
• Perform operational duties assigned by supervisors to ensure smooth daily operations.

7. Compliance & Housekeeping

• Ensure compliance with company policies, SOPs, and operational guidelines.
• Maintain cleanliness, organization, and professional appearance of the counter and service area.
• Safeguard company assets, cash, inventory, and confidential information.

Key Responsibilities

• Deliver excellent customer service and enhance member satisfaction.
• Ensure smooth and efficient counter operations.
• Maintain transaction accuracy and operational compliance.
• Support business growth through professional front-line service.
• With basic beauty background and knowledge is added value
• Any other ad-hoc projects/duties related to sales as per assigned.

Qualifications:

• Minimum SPM Level
• Prefer female with age between 20-35 years old, presentable look
• Minimum 1 year of relevant working experience
• Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
• Computer literate
• able wotk on rotational scheduled basis if necessary.

What You'll Get in Return:

• Attractive incentives – monthly and quarterly
• Annual performance bonus
• Medical benefits
• Annual leave
• Staff purchase privileges
• Opportunities for career advancement and personal development
• A supportive, dynamic work environment where your ideas matter

職位概述：

身為銷售工程師，您將成為馬來西亞團隊與美國零售客戶以及美國銷售團隊之間的重要溝通橋樑。您的主要職責是透過電子郵件與客戶溝通，確保產品需求得到準確理解並有效率地實施。您將與研發、生產、品質和物流部門協調合作，推動產品開發和交付的整個流程，確保客戶滿意度和訂單高效執行。

你的工作內容：

客戶溝通與訂單管理

• 透過電子郵件與美國零售客戶溝通，以明確產品定價、規格和要求。
• 接收客戶訂單並將其輸入系統，確保準確完整。
• 將客戶需求傳達給研發團隊，並協助產品設計或改進。
• 跟進客戶回饋和投訴，確保及時解決。
• 協助接待客戶來訪，包括工廠參觀、品質檢驗和技術討論。

內部協調與流程跟進

• 與研發團隊緊密合作，深入探討客戶需求，支援可行性評估，並跟進研發進度。
• 與生產、生產計劃、採購和品質部門合作，確保產品按計劃生產並符合品質標準。
• 在生產階段追蹤客戶提出的變更要求，並及時傳達給相關的內部部門。
• 與物流和運輸團隊協調，確保產品透過貨櫃海運安全準時送達客戶手中。

銷售支援

• 協助美國銷售團隊準備報價單、技術方案及相關文件。
• 協助準備銷售報告、市場分析和客戶資訊維護。

您的背景和經驗：

• 任何專業的學士或以上學位。
• 1 年以上銷售支援、訂單管理或相關職位經驗；有工程和商業背景的候選人優先考慮。
• 歡迎精通中英文的應屆畢業生申請。
• 熟練使用 Microsoft Word、Excel 和 PowerPoint；有 SAP 系統經驗者優先。
• 具備強大的跨文化溝通能力、熟悉商務待客禮儀，並對當前國際貿易發展有基本的了解。
• 具備較強的解決問題及多工處理能力；注重細節，責任感強。
• 英語流利（聽、說、讀、寫）；能用中文與中國同事交流者優先考慮。

如果您符合上述要求，並且在類似職位上擁有 5 年以上的相關工作經驗，公司可能會根據您的整體表現，額外為您提供銷售部門主管職位。

福利待遇

• 員工權益
• 開放文化
• 個人發展機會
• 免費餐
• 免費停車區

Position Overview：

As a Sales Engineer, you will serve as a key communication bridge between our Malaysia team and U.S. retail customers as well as the U.S. sales team. This role primarily communicates with customers through email, ensuring product requirements are accurately understood and efficiently implemented. You will coordinate with R&D, production, quality, and logistics departments to drive the full cycle of product development and delivery, ensuring customer satisfaction and effective order execution.

What You'll Be Doing:

Customer Communication & Order Management

• Communicate with U.S. retail customers via email to clarify product pricing, specifications, and requirements.
• Receive and enter customer orders into the system, ensuring accuracy and completeness.
• Convey customer requirements to the R&D team and assist in product design or modification.
• Follow up on customer feedback and complaints to ensure timely resolution.
• Assist in hosting customer visits, including factory tours, quality inspections, and technical discussions.

Internal Coordination & Process Follow-up

• Work closely with the R&D team to explore customer requirements in depth, support feasibility evaluation, and follow up on R&D progress.
• Collaborate with production, production planning, purchasing, and quality departments to ensure products are manufactured on schedule and meet quality standards.
• Track customer-requested changes during the production stage and promptly communicate them to relevant internal departments.
• Coordinate with logistics and shipping teams to ensure products are safely and punctually delivered to customers via container sea freight.

Sales Support

• Assist the U.S. sales team in preparing quotations, technical proposals, and related documentation.
• Support the preparation of sales reports, market analysis, and maintenance of customer information.

Your Background & Experience:

• Bachelor’s degree or above in any discipline.
• More than 1 year of experience in sales support, order management, or related roles; candidates with both engineering and business backgrounds are preferred.
• Fresh graduates who are proficient in both Chinese and English are encouraged to apply.
• Proficient in Microsoft Word, Excel, and PowerPoint; experience with SAP systems is an advantage.
• Strong cross-cultural communication skills, familiarity with business hospitality etiquette, and basic understanding of current international trade developments.
• Strong problem-solving and multitasking abilities; detail-oriented and highly responsible.
• Fluent in English (listening, speaking, reading, and writing); Ability to communicate in Chinese with colleagues from China will be an added advantage.

If you meet the above requirements and have more than 5 years of relevant work experience in a similar position, the company may additionally offer you the Section Head of Sales position based on your overall performance.

Perks & Benefits

• Employee equity
• Open culture
• Personal development opportunities
• Free meals
• Free parking area

TECHNICAL SERVICE ENGINEER (COLOUR PIGMENT - PLASTIC INJECTION MOLDING)

Salary Range: RM6000 – RM7000

Full Time Position - BASED KULAI & BATAM

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.
10. A Mandarin speaker is preferable (as we need to deal with China/Hong Kong HQ).

Benefits:

• EPF, SOCSO, EIS Contributions
• Medical Leave & Annual leave
• Yearly AWS
• Relevant Training Courses
• Allowances
• Performance Bonus

JOB RESPONSIBILITIES:

Focal Point Communication: Act as the official bridge and focal person, as and when required, to communicate with customers/workshops on administrative, logistical (e.g., delivery status, documentation, and product availability), and general non-technical inquiries via phone, email, and dedicated platforms.

Sales Performance Assistance: Compile and analyse internal reports (e.g., call logs, interaction frequency, ticket resolution times) to assist management in gauging the activity and performance of the in-house Business Consultants (salespersons).

Issue Triage: Efficiently log all client queries and complaints, providing timely follow-up and coordinating with the relevant internal departments (e.g., Sales, Logistics, Technical team) for resolution.

Customer Satisfaction: Coordinate and execute customer satisfaction survey practices, including the distribution, collection, and initial tabulation of feedback from the workshop network.

Administrative Communication: Assist in the preparation and distribution of general client communications, such as welcome kits, informational memos, and holiday greetings.

Data Management: Perform essential data entry, ensuring all workshop and client contact information, interaction history, and transactional details are accurately and consistently recorded in the CRM system.

Record Integrity: Proactively monitor and maintain the quality of the customer database (e.g., deduplicating records and updating outdated information) to ensure a reliable source of truth for all business functions.

Basic Reporting: Assist in generating simple reports from the CRM system (e.g., monthly new sign-ups, list of workshops in a specific region) to support planning and analysis by the management team.

Technical Skills:

• Proficiency in Microsoft Office (Word, Excel, and PowerPoint).
• Familiarity with CRM software/database management is highly preferred.

Requirements:

- Female

- Can drive and have your own transport

- Preferably Single

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave

工作職責：

聯絡點溝通：根據需要，作為官方橋樑和聯絡人，透過電話、電子郵件和專用平台與客戶/車間溝通行政、物流（例如，交貨狀態、文件和產品可用性）以及一般非技術性諮詢。

銷售績效協助：編製和分析內部報告（例如，通話記錄、互動頻率、工單解決時間），以協助管理階層評估內部業務顧問（銷售人員）的活動和績效。

問題分類：有效率地記錄所有客戶的諮詢和投訴，及時跟進並與相關內部部門（例如銷售、物流、技術團隊）協調解決問題。

顧客滿意度：協調和執行顧客滿意度調查工作，包括分發、收集和初步統計來自研討會網路的回饋。

行政溝通：協助準備和分發一般客戶溝通資料，例如歡迎禮包、資訊備忘錄和節日問候。

資料管理：執行必要的資料輸入，確保所有研討會和客戶聯絡資訊、互動歷史和交易詳情都準確、一致地記錄在 CRM 系統中。

記錄完整性：主動監控和維護客戶資料庫的品質（例如，刪除重複記錄和更新過時資訊），以確保所有業務功能都有可靠的真實來源。

基本報告：協助從 CRM 系統產生簡單的報告（例如，每月新註冊用戶數、特定區域的研討會清單），以支援管理團隊的規劃和分析。

技術技能：

• 熟練使用微軟辦公軟體（Word、Excel 和 PowerPoint）。
• 熟悉客戶關係管理軟體/資料庫管理者優先考慮。

要求：

- 女性

- 會開車並擁有自己的交通工具

- 最好是單人

福利待遇

• 休閒著裝要求
• 醫療保險
• 個人休假