Total 11 Customer Service job vacancies in Ho Chi Minh

Title: Director of Product: Growth and Customer Engagement

Location:

Primary office location: Ho Chi Minh City, Vietnam. Open to APAC-based candidates

Terms:

Permanent – Full time

Function:

GoTymeX Product

Reporting line:

Head of Product

Director of Product: Growth and Customer Engagement

Who We Are:

We are building and operating multi-country digital banks across emerging markets in Southeast Asia and Sub-Saharan Africa. Our mission is to transform financial services through technology — creating seamless, secure products that change how millions of people interact with money.

Today, our products interact with more than 20 million customers across GoTyme Bank South Africa and GoTyme Bank Philippines. To put that into context, that’s more than a third of all bankable South Africans onboarded since launching in 2019, and a fifth of all bankable Filipinos have joined us within just 3 years of operations.

Our Directors of Product are the senior leaders who define our product-led vision and bring it to life. They don't just manage roadmaps — they drive customer and business objectives by launching and directing product growth, govern cross-market portfolios, and make the architectural and commercial decisions that determine how our products scale across geographies.

You will bring deep conviction that growth, personalisation and loyalty are not downstream functions that react to product decisions — they are core to the product experience itself and must be structurally tethered to it.

About the Role

This is a senior product leadership role responsible for the Growth and Customer Engagement portfolio — one of the most cross-cutting and strategically complex portfolios in the organisation.

The Director of Product owns the portfolio-level strategy, operating model, and delivery governance across all three pods. This is not a single-product role — it is a portfolio leadership role that requires balancing competing priorities across multiple countries, entities, and partner relationships simultaneously.

The portfolio comprises of our products for Insights, Analytics & Personalisation — behavioural analytics, customer-facing AI/ML-driven personalisation, experimentation frameworks; Lifecycle & Notifications — customer lifecycle management, communication orchestration, notification engine logic, and the martech platform that underpins customer engagement across all products and entities; and Loyalty & Rewards — loyalty programme design, gamification, rewards engine architecture, and third-party loyalty platform integration with external strategic partners.

What makes this role distinct:

• Hands-on Product Management in a rapidly growing domain: You will lead a team of Product Managers, UX experts, Business Analysts, Data Scientists, Marketing specialists and Growth Engineers to define and execute our product-led-growth strategies, impacting millions of customers on a daily basis.
• Multi-market, multi-entity complexity: You will lead a portfolio that serves markets at fundamentally different stages of maturity — from scaling and optimisation in one geography to greenfield build and launch in another — each with distinct growth missions, regulatory contexts, organisational structures and strategic partnerships.
• Platform and vendor ownership: You own the commercial and architectural decisions for the portfolio's core platforms — including the engagement/martech stack, loyalty engine, and analytics tooling. This includes vendor evaluation, contract negotiation, build/buy decisions, and multi-instance architecture choices with real commercial and technical trade-offs.
• AI as a portfolio imperative: The portfolio's north star is built around an AI-driven personalisation and experimentation vision. You will lead the integration of AI/ML capabilities into our customer-facing products, not as an innovation sidecar but as the core operating thesis.
• Operating model is key: The central challenge is designing and iterating the structural relationship between Product, Growth, Enablement, and in-country teams. You will make deliberate choices about embedded vs. centralised models, federation vs. central control of lifecycle orchestration, and how platform teams and country execution teams collaborate as markets mature.

Your Mission

• Own the strategy, health, and evolution of the Growth and Customer Engagement portfolio as a key member of the product leadership team
• Push the boundaries of product-led-growth — defining and executing performance strategies to grow our business and improve our customers' banking experience
• Design and continuously improve the multi-market operating model — defining how platform capabilities built centrally are activated, adapted, and governed in each country
• Lead the portfolio's AI and data strategy — ensuring personalisation, experimentation, and behavioural insights are embedded into every product surface, not bolted on as afterthoughts
• Govern the portfolio's external partnerships and vendor relationships at a commercial and architectural level — including joint programme delivery with strategic financial services partners
• Bring domain authority in growth, martech, loyalty, or customer engagement — and use it to make decisions that move faster than consensus

Your Responsibilities

Product strategy leadership

• Drive the experimentation culture and growth loops — framework design, customer-facing product performance, tooling decisions, and the operating rhythm that turns hypotheses into validated learnings at pace
• Define and own the portfolio vision, ensuring strategic coherence across pods that serve markets with different growth missions and maturity levels
• Own the portfolio's contribution to Group-level OKRs and translate these into pod-level outcomes
• Lead the integration of the portfolio's data science and AI/ML team into product delivery — ensuring models, experiments, and insights translate into shipped product changes

Delivery leadership

• Lead and mentor the next generation of Product Managers and teams — providing strategic direction, removing blockers, and holding the bar on product quality and delivery rigour
• Run portfolio-level governance — sprint reviews, pod health checks, dependency management, and escalation to the Chief Product Officer when needed
• Manage portfolio-level resourcing — including headcount planning, attrition risk, leave cover, and onboarding of new team members (including data science and AI/ML hires)
• Ensure delivery excellence across pods — by leading the operating rhythm, standards, and accountability structures that let pods move fast with confidence

Cross-Functional Leadership

• Partner with Engineering leadership to make decisions about technical direction, architecture, and platform evolution — as a peer, not a requester
• Work with UX Research and Design to identify product and segment-based growth opportunities grounded in customer evidence
• Collaborate with Risk, Compliance, Legal, and Finance stakeholders to navigate regulatory and commercial constraints — particularly in multi-jurisdiction contexts
• Contribute to the evolution of the broader product function — including team building, Ways of Working, recruitment processes, and performance management frameworks
• Lead quarterly strategic planning for the portfolio — including roadmap prioritisation, capacity allocation across pods, and trade-off decisions when resources are constrained

Partnership & Vendor Governance

• Own vendor strategy for the portfolio's platform stack — engagement/martech platform, loyalty engine, analytics tooling — including commercial negotiation, architectural decisions (e.g., single vs. multi-instance), and contract review
• Make build/buy/partner decisions with clear commercial and technical rationale, and manage the implications through to deliver

Your Skills and Experience

Required:

• 8+ years in product management, with at least 3 years in a managerial role leading a portfolio of multiple product teams (not a single product or squad)
• Proven experience in multi-market or multi-entity product leadership — you have navigated the complexity of serving different geographies with different needs from a shared platform capability
• Deep domain expertise in growth, engagement, lifecycle, loyalty, or personalisation — you have built and scaled at least one of these functions, not just contributed to it
• Platform and vendor management experience — you have owned commercial relationships with martech, engagement, or loyalty platform vendors, including contract negotiation and architectural trade-offs
• Data and analytics leadership — you have managed or closely partnered with data science / analytics teams and can govern metric definitions, experimentation frameworks, and reporting across organisational boundaries
• External partnership experience — you have co-managed a strategic partnership or joint programme with a large external organisation at a senior level
• Strong people leadership — you have built, mentored, and retained product teams through ambiguity, attrition, and growth

Preferred:

• Background in fintech, digital banking, or financial services — with an understanding of regulated product environments
• Experience working within or alongside martech, personalisation platforms and loyalty engines at an architectural level
• Experience with AI/ML product integration — not as a technologist, but as a product leader who knows how to direct AI capabilities toward customer outcomes
• Familiarity with multi-country operating models in emerging markets — particularly Southeast Asia or Sub-Saharan Africa
• Comfort operating in a high-growth, high-ambiguity environment where the operating model itself is still being shaped

Top 5 Reasons to Join

1. Shape the growth model for a multi-country digital banking group at scale — not just optimise conversion funnels, but design the operating system that connects product, data, and customer engagement across geographies
2. Own the AI-personalisation frontier — lead a portfolio where AI/ML engineers, data scientists, and Product Managers work together to build the next generation of customer understanding and behavioural intelligence
3. Lead through complexity, not simplicity — if you thrive in environments where markets are at different maturity stages, partners have competing priorities, and the operating model itself is a product to be iterated, this is your role
4. Build and mentor a product leadership cohort — develop the next generation of Product Managers across a portfolio with real scope, real ambiguity, and real impact on financial inclusion in emerging markets.
5. Competitive package with comprehensive benefits, international exposure, and professional development including conferences, technical seminars, and cross-market working trips.

Besides the tangible benefits, we promise you the opportunity to:

• Work with a best-in-class product community who are actively evolving how multi-country Product Management works — including AI-augmented delivery, cross-market operating model design, and platform governance at scale
• Explore a career path that will stretch your capabilities as a portfolio leader — across markets, partners, and product domains that few organisations can offer in combination
• Operate at the frontier of digital banking in emerging markets — where the products you build directly expand financial access for millions of underserved customers

1. Handle order processing:
- Print out order receive from CSE, check and match order, Fulfill order form, add loss, highlight information.
- Input material checking file, input additional label checking file with Prepress.
- Send OCF to OE for inputting order in system.
- Revise promised date/request date in system in case order changed, order held, update weekly shipment list
- Collect packing list from Trim system and send out to customer as guidelines from CSE.

2. Coordinate with other departments:
- Communicate with internal departments for the arrangement of shipment, esp on Saturday.
- To work as a team with CSE to ensure the order process being handled smoothly.
- Back-up team-members when workload makes this necessary.
- Collaborate within team & another team to clear-off order pending daily.

3. Checking and auditing:
- Cross check order before transferring CS to avoid wrong key-in

The position delivers technical expertise and on-site support to customers and internal teams, ensuring the effective application of Sika concrete solutions while enhancing product performance, customer satisfaction, and issue resolution. Additionally, the role coordinates closely with customers, Sales, and Technical Service teams on concreting schedules, plant and laboratory trials, and the management of on-site customer complaints.

Product Training & Customer Support

• Train customers and Sika Vietnam staff on the proper application, use, and best practices for Sika concrete products
• Provide technical guidance and on-site support to Sales Staff and Technicians on product-related matters in the field
• Deliver comprehensive technical assistance to ensure optimal product performance and customer satisfaction

Field Trials & Testing Coordination

• Coordinate and conduct plant trials and laboratory trials at customer sites to validate product performance and suitability
• Conduct on-site concrete testing and quality assessments to verify compliance with project specifications and Sika product standards

Issue Investigation & Problem Resolution

• Support Sales teams in investigating concrete-related issues and complaints by conducting root cause analysis at customer sites
• Identify technical problems, inconsistencies, or performance concerns and recommend effective corrective actions
• Troubleshoot application and performance issues to ensure customer satisfaction and product integrity

Documentation & Reporting

• Maintain detailed records and prepare comprehensive technical reports on all field activities, trials, and investigations
• Organize and manage technical documentation, including test results, trial reports, and customer correspondence

Equipment Management

• Maintain responsibility for all equipment and tools belonging to the Technical department
• Ensure proper calibration, maintenance, and safe handling of testing and field equipment

Confidentiality & Compliance

• Maintain strict confidentiality of all company business information, technical documentation, and proprietary data
• Perform additional duties and special projects as assigned by the Concrete Technical Manager

In a nutshell

We are looking for a motivated professional like you to join our international team and provide technical support for enterprise applications.

Your role

• In this role, you will manage incidents and service requests, log and track tickets, and ensure their resolution within the agreed SLA.
• You will investigate issues, coordinate with IT Operations and Development teams, and keep users informed about ticket progress.
• Your responsibilities will also include participating in outage bridges to help resolve service-impacting problems quickly and maintaining reports on support activities.
• You will work with technologies such as Windows Server, MS SQL Server, IIS, and .NET-based applications, contributing to continuous service improvements.
• As part of a global team, you will collaborate with stakeholders across different locations using various communication channels, including phone, email, chat, and shared documentation.

• Receive samples and register on the system. Encode and take photos of samples. 

• Understand customer's requirements about test items, create sample delivery by choosing test item, test method, unit, LOD/LOQ, test matrix, and make sure test items are performed by proper labs (Chemical Lab, Micro Lab, Heavy Metal Lab.)… or registration form (if the tests are subcontracted) basing on application form/quotation/client's request for each order for team leader review. 

• Send order confirmation and update to relevant teams if there are any updates from clients to have proper actions. 

• Follow up the results tested by subcontractor and have proper actions.  

• Prepare PI and input orders to BOSS. Handle invoicing process and money collection (via bank accounts or cashier). 

• Track orders and provide information requested by clients. 

• Input order information into job management file for controlling productivity, revenue...  

• Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.). 

• Cooperate with other teams to reach revenue target, transfering better service for customers.  

• Other duties as requested by team leader/ CS Supervisor. 

Role's Objective
Fully following work procedure and timely & well control related document and job record.
Provide excellent customer services to satisfy clients’ need.
Be able to manage on-process order status.
Skill of dealing with variable & challenging situations. 

Specific Responsibilities
Sample pick up request.
Give guideline to client how to fulfill a test application form
Check Test Application Form of many buyer testing programs & sample size; and follow-up with client on the missing.
Register job into company software 
Clarify unclear information of testing program with Key Account Manger
Prepare Proforma Invoice (PI) (understand Sales quotation & test assignment of job) & send to client.
Check client payment status (contract or in advance) & updated report release status
Handle client queries (collect information/ advice from related team(s))
Handle client complaint
Handle internal query on order status.
Provide correct PI to Admin team for invoicing
Deliver company service to client 
Able to satisfy client's need within scope of job
Willing on handling a new request/ procedure.
Able to cooperate with other teams (ex: Lab, Reporting, Sales) in order to satisfy client's requirement. 
Will be received client's complaint & in front of challenging situations.
Able to deal with hard situation & have skill to soften it & seek for a solution to maintan client's retention.
Other duties upon requested

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community..

A DAY IN A LIFE OF

We seek an ambitious, outgoing and personable Community Associate whose values align with our TEAM, standing for Together, Extra-mile, Accountable and Mindful. The Community Associate works closely with the Community Lead, Location Manager, Senior Location Manager, General Manager, and Operations Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving community events, creating partnerships and building lasting relationships with members, supporting the team with sales-related activities for their space, and working alongside managers to meet financial goals and targets.

Duties and Responsibilities

ADMINISTRATION AND FINANCE

• Support with basic administration and data entry.
• Assist with handling invoices and retrieving data for monthly reports.

MEMBER EXPERIENCE AND OPERATIONS

• Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
• Develop relationships with members and proactively understand their needs to bring ideas and recommendations to the table to exceed the expectations of every member, improving the overall member experience. 
• Solve member-related issues to help foster a collaborative community.
• Support with members moving in and out, for example carrying boxes, supporting with IT, helping to set up rooms etc.
• Ensure overall cleanliness and upkeep of the space is up to standard, checked by the Location Manager, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc.  
• Support with responding to quality control checks and solving issues immediately.
• Supporting and liaising with the New Projects team regarding maintenance and space improvements based on members' feedback and keen observation.

SALES

• Conduct location tours for potential members and pass on leads to the senior team to support meeting sales targets. 

CONTENT AND EVENTS

• Attend and support internal events and be a representative of your location.
• Create and execute events relating to the communities interests, with support from the senior and events team. 
• Escalate leads for collaboration and partnerships for events to the Manager.
• Support your team on social media pages (IG stories, Facebook posts, etc.) and create engaging content.
• Assist with capturing up-to-date imagery showcasing the office spaces, events and community for social media.
• Responsible for keeping calendars and notice boards updated.

PEOPLE

• Assist with onboarding and training new team members.
• Actively work and develop on your own growth to better yourself for you, your team and the business.

• Ideally, one year of experience in a customer-facing position, ideally within sales and events; however, recent graduates/school leavers will be considered. 
• Personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• University Degree is an advantage.
• Proficient in basic computer skills.
• Good business acumen.
• Prior experience in coworking, real estate, or startup business would be an advantage. 
• Must be a fluent English speaker, any additional languages is a plus.

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations

-  Organize the resource of team to perform daily operation relevant to inquiries, samples receipt/ dispatch, test reports, debt collection, etc.

- Coordinate with Sales to approach clients (targeting Chinese clients) for generating revenue/ profit- Support line supervisor for handling both internal and external complaints relating CS issues and support to reply to clients on time for complaints relating operation

- Propose and review training needs and implement training as plan of team

- Working with lab supervisors for ensuring all job complete ontime to client

- Review all test report before sending them to client- Undertake any other duties relevant to CS/report of Lab  when deemed as appropriate by Line Supervisor (or higher level)

This position will be contracted through Bosch’s external vendor under a one-year agreement.

We are seeking a Senior IT Product & Service Manager to spearhead the evolution and optimization of our flagship Workflow Platform Product. This platform serves as the backbone for our global organization of over 500,000 users, and your leadership will be instrumental in shaping its future.

The ideal candidate is a seasoned product owner with a deep understanding of complex systems, extensive experience in software architecture, a passion for no-code/low-code development, and a proven track record in Agile leadership. You'll blend creativity, technical proficiency, and market sensitivity to drive product innovation, streamline workflows, and deliver exceptional user experiences that meet the evolving needs of our global workforce.

Key Responsibilities:

• Product Vision & Strategy:
  • Define and champion a compelling product vision that aligns with the company's strategic objectives and anticipates future market needs.
  • Craft a comprehensive product strategy encompassing roadmap development, feature prioritization, and release planning.
  • Continuously monitor and analyze market trends, competitor landscape, and emerging technologies to identify opportunities and threats.
• Workflows Platform Modernization:
  • Spearhead the migration of our workflow platform to a modern, no-code/low-code architecture, leveraging to its fullest potential.
  • Ensure a seamless transition by meticulously addressing any gaps in existing processes or functionalities.
  • Champion the adoption of new technologies and processes across the organization, ensuring smooth onboarding and user adoption.
• Cross-Functional Collaboration:
  • Foster strong partnerships and facilitate effective communication across diverse teams, including development, operations, QA, and business stakeholders.
  • Cultivate a collaborative environment that encourages innovation and knowledge sharing.
  • Orchestrate collaboration between geographically dispersed teams to achieve project objectives and maintain high-quality product delivery.
• Requirements Management:
  • Collaborate closely with stakeholders to deeply understand their needs and pain points, translating them into clear and actionable requirements.
  • Prioritize features and enhancements based on their strategic value, user impact, and technical feasibility.
  • Ensure alignment between business objectives, user needs, and technical implementation.
• Product Lifecycle Management:
  • Own the entire product lifecycle, from ideation and discovery to launch, growth, and eventual retirement.
  • Drive continuous improvement and innovation by gathering and analyzing user feedback, conducting user research, and A/B testing new features.
  • Monitor key performance indicators (KPIs) to measure product success and inform data-driven decision-making.
• Operational Excellence:
  • Implement robust monitoring and analytics frameworks to track product performance, user engagement, and system health.
  • Proactively identify and resolve issues to ensure optimal user experience and platform stability.
  • Continuously optimize processes and workflows to improve efficiency and productivity.
• Agile & Scrum Leadership:
  • Serve as a hands-on Agile and Scrum Master, guiding teams through sprint planning, retrospectives, and backlog management.
  • Foster a deep understanding and adoption of Agile principles and practices across the organization.
  • Empower teams to self-organize, make data-driven decisions, and deliver value iteratively.
• Team Leadership:
  • Lead and mentor a high-performing team of senior developers and other technical contributors, inspiring them to achieve their full potential.
  • Foster a culture of collaboration, innovation, and continuous learning within the team.
  • Provide constructive feedback and coaching to support individual and team growth.
• Technical Expertise:
  • Provide expert technical guidance and direction on software architecture, cloud infrastructure, and no-code/low-code platforms.
  • Leverage your deep understanding of workflow products to make informed decisions and guide the team through complex technical challenges.
  • Stay abreast of the latest industry trends and technologies to ensure the platform remains cutting-edge.
• Stakeholder & Vendor Management:
  • Cultivate strong relationships with stakeholders across the organization, ensuring their needs are met and expectations are managed.
  • Effectively communicate product vision, roadmap, and progress to senior leadership and key stakeholders.
  • Oversee vendor relationships and other critical technologies, ensuring they deliver high-quality services and products that meet our standards.
• Innovation & Problem-Solving:
  • Maintain a market-sensitive approach, constantly seeking opportunities to differentiate our products and services from the competition.
  • Proactively address complex challenges with creative, data-driven solutions that drive efficiency and improve user experience.
  • Champion a culture of experimentation and continuous improvement, encouraging the team to explore new ideas and approaches.

Work Packages & Additional Responsibilities:

• Technical Architecture and Design:
  • Ensure solutions are designed for high availability, performance, and maintainability.
• Proof of Concept (PoC) Development:
  • Lead the development and execution of PoCs to validate new technologies or approaches before full-scale implementation.
• Performance Optimization and Monitoring:
  • Continuously monitor the performance of IT solutions and identify bottlenecks or areas for improvement.
  • Implement performance optimization techniques and conduct regular performance reviews to ensure optimal user experience and system efficiency.
• Security and Compliance:
  • Collaborate with security teams to ensure IT solutions adhere to security best practices and compliance requirements.
  • Stay informed about evolving security threats and proactively address vulnerabilities.
• Data Management and Governance:
  • Ensure proper data management practices are in place to support AI initiatives, including data collection, cleaning, labeling, and storage.
  • Establish data governance policies and procedures to ensure data quality, security, and compliance

The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement.

Position Reports To: Manager - Order Management. 

Key Responsibilities

1. Customer Experience:

• Support Monthly and Quarterly Business Reviews with the customer.
• Assist in implementing customer strategic initiatives and operational improvements.
• Coordinate with internal teams to ensure service expectations are met.
• Share market updates, best practices, and improvement opportunities with stakeholders.
• Support customer visits and operational meetings when required. 

2. Reporting & Data Analysis:

• Prepare operational reports and dashboards for customer and internal management.
• Ensure data accuracy, validation, and consistency across reporting platforms.
• Analyze operational data to identify trends, issues, and improvement opportunities.
• Provide insights and recommendations based on data analysis. 

3. Operational Oversight:

• Monitor shipment execution and operational performance .
• Coordinate with carriers regarding space, equipment availability, and operational issues.
• Monitor potential disruptions such as port congestion or vendor production delays.
• Support operational huddles and provide updates on shipment status and risk areas.
• Coordinate with internal teams to resolve operational issues impacting customer’s purchasing order (PO)

Key Competencies

• Customer focus
• Analytical thinking
• Problem solving
• Communication and coordination
• Operational knowledge in international logistics

Customer Communication

- Respond to customer inquiries regarding testing services, scope, pricing, and turnaround time.

- Provide professional consultation to help clients choose appropriate testing standards and methods.

- Maintain regular communication with clients regarding test progress and report status.

 Quotation & Order Handling

- Prepare and send quotations based on customer requirements and applicable testing standards.

- Follow up on quotations and convert inquiries into confirmed orders.

- Process service orders in the system and ensure accurate documentation.

 Sample Coordination

- Coordinate with customers for sample submission, shipping, and documentation.

- Check sample information and ensure proper registration in the system.

- Test Assign based on the client’s requirements.

- Work closely with laboratory teams to schedule testing and prioritize urgent samples.

Project Tracking

- Monitor testing progress and ensure timelines are met.

- Inform customers proactively about delays, issues, or additional requirements.

Customer Relationship Management

- Build and maintain strong relationships with clients.

- Handle customer complaints or service issues professionally and escalate when necessary.

- Support sales teams in maintaining key accounts.

Documentation & Compliance

- Maintain accurate records of quotations, orders, test requests, reports, invoices.

- Ensure all processes follow internal quality procedures and relevant standards.

Handle ad-hoc assignment as required.