Front Desk Executive / Receptionist (Full-Time)

Location: Paragon Shopping Centre, Orchard Road
(Directly connected to Somerset MRT)

Key Responsibilities

1. Client Experience & Front-of-House

• Welcome walk-in clients warmly and professionally, in line with the premium brand standards of Shugar Prestige
• Introduce available services, packages, and ongoing promotions with confidence and clear product knowledge
• Manage smooth check-in and check-out experiences, including payment collection, receipt issuance, and package redemption
• Maintain the cleanliness, organisation, and presentation of the reception and lounge areas at all times

2. Omnichannel Enquiry Management

• Act as the first point of contact across all digital channels, responding promptly and professionally to enquiries via WhatsApp, WeChat, Xiaohongshu (RedNote), Facebook, Instagram, TikTok, and Lemon8
• Follow up on inbound enquiries and convert them into confirmed appointments through attentive service and strong product knowledge
• Maintain a consistent, brand-aligned tone of communication across all customer touchpoints, both online and offline

3. Appointment & System Administration

• Use BeauteSoft or WESS salon management systems to handle appointment scheduling, client records, billing, and package tracking
• Coordinate closely with the therapist team to optimise booking flow, minimise waiting time, and support seamless daily operations
• Ensure client profiles, service histories, and membership records are accurate and kept up to date

4. Admin & Operational Support

• Prepare daily operational summaries, including appointment volume, sales records, and payment reconciliation
• Assist with general administrative duties such as filing, front desk inventory checks, and updating operational documents
• Work closely with the salon manager to highlight operational issues and maintain service standards

Requirements

• Minimum 1 year of experience in a customer-facing role within the beauty, wellness, retail, or hospitality industry
• Fresh graduates with strong communication skills, a positive attitude, and willingness to learn are welcome to apply
• Hands-on experience with BeauteSoft or WESS is highly preferred
• Comfortable handling a high volume of enquiries across social media and messaging platforms, including Xiaohongshu, WeChat, Instagram, Facebook, TikTok, Lemon8, and WhatsApp
• Able to communicate in English and Mandarin to serve both English- and Chinese-speaking clients
• Well-groomed, professional, and customer-oriented, with the confidence to represent a premium brand in an Orchard Road setting
• Willing to work retail hours, including weekends and public holidays
  (rest days will be scheduled on weekdays)
• Detail-oriented, organised, and able to remain calm under pressure while managing both front desk and digital enquiries

What We Offer

• Prime Location: Paragon Shopping Centre, Orchard Road
  (direct access to Somerset MRT and within walking distance of Orchard MRT)
• Compensation: Competitive basic salary with performance-based incentives
• Staff Benefits: Employee privileges, including discounted and complimentary treatments at Shugar Prestige
• Career Growth: Structured on-the-job training and development opportunities within an established multi-brand beauty group

How to Apply

Please WhatsApp your updated resume to +65 9858 0286 or submit your application directly via JobsBank.

Only shortlisted candidates will be contacted for an interview.

Retail Admin (Retail / SAP Support) – Serangoon | $2,200 | Mon–Fri

We are hiring a Retail Admin Assistant to support daily store operations and backend administrative functions in a retail environment.

Job Responsibilities

• Perform daily store administrative support functions
• Process SAP-related documents (invoice verification, goods receipts, data entry, filing)
• Handle incoming calls and basic office coordination
• Support stock take and inventory activities
• Replenish office supplies and maintain store housekeeping items
• Assist Retail Manager with ad-hoc duties

Job Requirements

• Minimum O Level / NITEC / Diploma (Retail or Hospitality preferred)
• 1 year of experience in retail, hospitality, or admin support
• Proficient in Microsoft Office
• Good communication and interpersonal skills

Working Hours

• Monday to Friday
• 10:45am – 8:30pm

Salary

• $2,000 – $2,200 per month

Important Notes

• No long leave plans from October to mid-January (peak period)

The Job:

• Manage customer feedback across its full lifecycle, ensuring timely responses, accurate tracking, and appropriate escalation.
• Serve as a key contact for complex or sensitive cases, working closely with relevant teams to drive coordinated resolutions and review customer communications for professionalism and brand consistency.
• Manage the Voice of Customer ecosystem, ensuring data accuracy, monitoring customer satisfaction metrics, and translating insights into performance improvement actions with relevant teams.
• Coordinate and manage customer board meetings with key stakeholders, preparing materials, tracking KPI performance and action plans, ensuring visibility and follow through.
• Represent the organization in customer care governance, ensuring alignment with regional standards, and acting as a key liaison on customer‑related matters

Requirement:

• Diploma or Degree in Business Administration, Communications, Service Management, Hospitality Management, Marketing, or related fields.
• Minimum4 years of relevant experience in Customer Experience (CX), Customer Relations (CR), complaints management, service quality, or customer management, preferably in a service-driven environment

Interestedapplicants can send their detailed resumes to janelui@recruitexpress.com.sgor call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg.No. 199601303W || EA Licence No. 99C4599

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

1 Support customers and ensure customer satisfaction by

- Providing prompt & relevant technical / information assistance to each customer

- Gather & communicate customers’ feedback concerning the company's product quality, delivery & services to SAM management

- Highlight / initiate / lead / execute customer satisfaction activities with other departments

2 Adhere and abide with all Customer rules, compliance, quality and safety policies

- Ensure & practice good housekeeping

- Observe all safety rules of the company and at customer premises

- Exercise safety precautions

- Use approved, safe methods & procedures while working in the factory premises

3 Perform failure analysis and prepare failure analysis report for each defective product

- To receive training for competency to perform failure analysis

- Correctly identify & verify all defective products made

4 Defect & Crisis Management

- Lead & execute control & containment activities in the event of quality trouble

- Be familiar with & exercise proper trouble escalation, if the need arises

- Perform on-the-job task when appropriate (as per training planning)

Requirements
- Minimum Diploma or Degree in any Engineering discipline.

- Preferably with 2 to 4 years of relevant experiences.

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EA License No: 99C4599

Job Description & Requirements

• Receive physical samples at the counter or delivery point, ensuring proper labelling and adherence to chain-of-custody requirements.
• Check accompanying forms for completeness and accuracy before acceptance.
• Enter sample details into the tracking system and assign appropriate codes or barcodes.
• Ensure samples are stored or transferred according to temperature, safety, and handling protocols.
• Communicate promptly with relevant departments for urgent or priority samples.

Requirements

• Possess at least a Nitec in any field
• Prior Customer Service experience is an advantage
• Able to start work immediately or on short notice.

For interested candidate, please email your resumes to denyse.tan@recruitexpress.com.sg

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Customer Interaction & Support

• Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles.
• Support customers with accident reporting, repair updates, and service recommendations.
• Coordinate vehicle changeovers and maintain service turnaround times.
• Ensure accurate data entry in internal systems and proactive communication with customers.

Interco /Loss of Use Program

• Facilitate courtesy vehicle allocation for internal customers through system requests.
• Prepare, verify, and file all required vehicle documentation.

Workshop Coordination

• Schedule workshop appointments, track vehicle progress, and validate completed repairs against standards.

Manpower Allocation

• Generate job chits in Salesforce with clear work descriptions and assign operation assistants for vehicle logistics.

Service Operations & Admin Excellence

• Update fleet management systems with real‑time vehicle movements.
• Identify operational gaps and support continuous improvement efforts.
• Prepare job sheets, manage service records, and assist with projects/events.

Who We’re Looking For

• Minimum 'O' Level or equivalent
• Minimum 2 years of operations experience
• Proficient in MS Office applications
• Strong planning and organizational skills
• Strong negotiation skill

Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: topaz@recruitexpress.com.sg
EALicense No: 99C4599

Jobs Responsibilities

• To assist client on login issue 
• Attend to inbound calls most of the time
• Require to do outbound calls when needed
• Understand client’s transactions such as outstanding amount, sales proceeds, contra profit/losses, etc
• Advise on the necessary forms to complete
• Resolve client’s queries, handle complaints (if needed)

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

lynnmak@recruitexpress.com.sg

Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Overall Job Objectives

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities

• Host and greet guests in a warm and friendly manner.
• Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate.
• Provide a high standard of service through attentive and engaging guest interaction.
• Adhere to all operational procedures and suggest improvements for service efficiency.
• Maintain proper grooming and represent the brand professionally.
• Understand and operate POS/ordering systems to ensure smooth service.
• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications

• No prior experience required — fresh entrants are welcome to apply!
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role

• Career Progression
• Working location will be premium location at Orchard area
• Collaborative and inclusive work environment that values creativity and innovation.
• Opportunity to work on diverse projects across various industries.

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

You may visit our website to learn more about us: https://initia.sg/

APPLY NOW!

Job Description & Requirements

What is INITIA?

The biggest lifestyle beauty lounge. INITIA Group sets out to find a consumer service business that is experience-based, differentiated and advantaged, non-seasonal, non-cyclical, highly predictable, has strong senior management, and strong online presence. Initia has been in the beauty industry and has created a series of new concept salons that blend with lifestyle and trends to provide unique and fascinating lounges.

Initia is not just doing beauty business alone, but it also has business in the F&B Industry and Art. It has been around for years and it has been working with local and many Korean companies in Singapore and in Malaysia.

Our brands :

• Bada Hair (Previously known as Leekaja Beauty Salon)
• Walking on Sunshine
• You Are My Sunshine
• Ministry of Scalp Therapy
• F&B Brands

We are hiring additional Customer Service Officers.

He or she will be addressing the needs of all customers and ensures an exceptional guest experience.

If you're passionate and has a background in customer service, apply now! Be part of our growing Family!

ROLE OVERVIEW :

- Communicate with customers, understand their needs and attend to their queries

- Handle and resolve customers’ feedbacks and concerns

- Ensure a wonderful salon experience for our customers to increase customer retention

- Handling phone enquiries with etiquette

- Serving light refreshments to customers and attending to their needs

- Schedule customers’ appointments and other ad-hoc duties as assigned

- Gather customer satisfaction levels and feedback on customer services for continuous improvement

- Provide feedback and ideas to improve operations and enhance customer experience

- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

WHAT WE ARE LOOKING FOR :

- Well-groomed and maintain a professional self that suits our salon image.

- Good and precise communication skills

- Service oriented and passionate about serving customers

- Prior experience in the beauty line would be advantageous

- Prefer can start immediately

WHAT TO EXPECT :

- Training is provided

- Opportunity for career progression

- Staff Discounts

- Birthday Vouchers

- Annual Leave, Marriage and Compassionate leaves

- Good performance annual increment

- Referral incentive

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Overall Job Objectives

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities

• Host and greet guests in a warm and friendly manner.
• Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate.
• Provide a high standard of service through attentive and engaging guest interaction.
• Adhere to all operational procedures and suggest improvements for service efficiency.
• Maintain proper grooming and represent the brand professionally.
• Understand and operate POS/ordering systems to ensure smooth service.
• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications

• No prior experience required — fresh entrants are welcome to apply!
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role

• Career Progression
• Working location will be premium location at Orchard area
• Collaborative and inclusive work environment that values creativity and innovation.
• Opportunity to work on diverse projects across various industries.

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

You may visit our website to learn more about us: https://initia.sg/

APPLY NOW!

Location: Singapore 

Job Type: Full-time / Contract 

About Us:  

Romulus Digital is a Singapore-Based company with operations extending to Vietnam. We bridge local talent with global opportunities, specialising in providing innovative solutions and resource augmentation to help our clients achieve their business goals. We are currently seeking a talented Application Support / Integration Engineer to join our dynamic team and contribute to our continued success. For more information, visit our website: Position Summary:  https://romulus.digital/ We are looking for a Application Support / Integration Engineer to join our team, focusing on troubleshooting complex production issues, managing system integrations, and ensuring high system reliability. This role is ideal for candidates with strong backend, SQL, and API integration experience who enjoy solving complex technical problems and working closely with cross-functional teams. 

Responsibilities: 

● Investigate and resolve complex production issues, taking full ownership from root cause analysis to resolution 

● Perform deep-dive analysis on code, system logs, database queries, and data flows 

● Design and implement robust fixes, patches, and performance improvements ROMULUS DIGITAL CORPORATE SERVICES 545 Orchard Road, 03-24 Far East Shopping Centre, Singapore 238882 

● Work with APIs (REST/SOAP), EDI (X12/EDIFACT), and SFTP integrations to ensure seamless data exchange 

● Collaborate with cross-functional teams to communicate technical solutions clearly 

● Support User Acceptance Testing (UAT) and ensure solution quality 

● Create and maintain technical documentation (SOPs, system design, API specs, workflows) 

● Monitor and improve system performance, stability, and observability Technical Requirements Must-have: 

● Strong experience with MSSQL (2016/2022) ○ Performance tuning ○ Complex queries ○ Data migration 

● Hands-on experience with system integration: ○ REST / SOAP APIs ○ EDI (X12 / EDIFACT) ○ SFTP 

● Solid knowledge of ASP.NET and SSRS Reporting 

● Strong troubleshooting skills across: ○ Application ○ Database ○ Integration layers 

● Experience with API data mapping & platform integration Nice-to-have: 

● Basic understanding of Cloud (Azure / GCP) ● Knowledge of Cybersecurity principles 

● Experience with Warehouse Management Systems (WMS) ○ Especially Körber (High Jump) ROMULUS DIGITAL CORPORATE SERVICES 545 Orchard Road, 03-24 Far East Shopping Centre, Singapore 238882 Experience Requirements 

● Minimum 4+ years of total experience in software development, application support, or system integration roles ● At least 2–3 years of hands-on experience working with: ○ MSSQL (performance tuning, complex queries) ○ API / system integration (REST, SOAP, SFTP, EDI) 

● Proven experience in production support, incident handling, and root cause analysis 

● Experience working with enterprise or highly integrated systems is highly preferred What We Offer: 

● Competitive salary and benefits package. 

● Opportunities for professional growth and development. 

● A collaborative and innovative work environment. 

● Flexible work arrangements. 

● An inclusive and diversified working environment's:
●      Project Management Professional (PMP) certification.
●      Experience in Singapore Government projects.
●      Familiarity with Agile methodologies.

What We Offer:
●      Competitive salary and benefits package.
●      The chance to work onshore in Singapore and/or across other regions.
●      Opportunities for professional growth and development.
●      A collaborative and innovative work environment.
●      Flexible work arrangements.
●      An inclusive and diversified working environment

How to Apply:
Interested candidates are invited to submit their resume and cover letter to hana.tran@linktreecorp.com with the subject line Application Support / Integration Engineer

The successful candidate will be part of the Private Bank Trade Support team providing middle office trade settlement support for security transactions and all other settlement related activities. These activities include:

• Liaison with Back Office and counter parties to ensure accurate and timely settlement of Securities Transfers transactions.

• Validate security transactions in PB system prior to instructing processing units.

• Communicate settlement discrepancies/exceptions to Front Office, Back Office and relevant parties including providing instructions and guidance on proper resolution of issue.

• Reconcile cash and security positions with internal and external counter parties on a daily basis and ensure timely resolution of any discrepancy.

• Providing support for opening of accounts, both internal and external, to facilitate settlements.

• Dissemination of corporate action notifications from custodians and ensuring timely receipt of response from Front Office.

• Coordinating with internal and external parties to process client’s portfolio transfer instructions involving different asset classes.

• Maintenance of static data of securities in PB system

• Providing assistance and advice on security settlement subject matters.

Interested candidates, please email your resume to annasee@recruitexpress.com.sg

Anna See Sing Yee

CEI Reg R25157535

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted

Job Responsibilities:

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Assist in inventory management

Qualification:

• Min N Level

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : kimlow@recruitexpress.com.sg

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599