Total 3 Customer Service job vacancies in Bangalore, Karnataka

Laundryheap is an award-winning, industry-leading startup that’s transforming the way people do laundry and dry cleaning. We collect, clean, and deliver items back to customers in as little as 24 hours, making us one of the fastest services in the industry.

Headquartered in the UK, our service is live in 14 international markets and rapidly expanding across Europe, Asia, and North America.

We’re now seeking an energetic, detail-oriented individual to join our team in our Bengaluru office. As an international brand working across multiple time zones, we’re looking for someone flexible, adaptable, and excited to work in rotating shifts to support our global operations.

Make a real impact

Key Responsibilities:

• Develop high-quality, scalable Python-based solutions that align with Veolias business objectives and technical requirements
• Collaborate with business partners, stakeholders, and cross-functional teams to define and refine project requirements
• Adopt and implement platform architecture, security standards, and Software Development Life Cycle (SDLC) processes
• Ensure code quality, security, and performance through rigorous testing, including unit testing, integration testing, and automated testing frameworks
• Mentor and provide guidance to junior engineers, fostering their professional growth and technical skills
• Stay current with industry trends, emerging technologies, and best practices in Python development and software engineering
• Take full ownership of projects from conception through delivery, ensuring timely completion and quality outcomes
• Monitor all infrastructure and application alerts.
• Provide application support, including minor fixes, data issues, and configuration issues.
• Perform basic troubleshooting support.
• Perform regular health checks of the applications.
• Identify and run SOPs from the knowledge base to resolve issues.
• Create SOPs for any new issues identified.
• Post in respective Teams channels for any critical issues.
• Provide weekend on-call support for critical incidents, outages, and severe system performance degradation.

Required Skills:

• Strong Python development skills with experience in at least one major framework (e.g., Django, Flask, FastAPI).
• Proven experience with the AWS cloud platform and its core services, such as EC2, Lambda, SQS, RDS, and S3, cloud formation.
• Hands-on experience with testing (unit/integration), relational databases/SQL
• Strong troubleshooting and production support skills, including monitoring, incident response, and clear communication.

Preferred Skills:

• Experience with cloud platforms (Azure or GCP) and CI/CD pipelines.
• Familiarity with Docker/Kubernetes and modern DevOps practices.
• Background in enterprise production support, including critical incident management and SOP/runbook creation.
• Experience with performance optimization, message queues/streaming, and/or ITIL- based processes.

• Strong SAP technical, configuration, and business area knowledge in CS module
• Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer
• Extensive knowledge of replacement processing including scrap and refurbishment processing
• Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition
• Extensive knowledge of Service work orders and integration throughout repairs process
• Knowledge of service labor posting and integration with time keeping system
• Knowledge of material issues and postings
• Translate user's requests into application system solutions
• Resolve business issues by working with various groups within the company
• Redesign procedures to suggested best business practices in concert with sap functionality
• Integration capabilities and cross modular capability in SAP SD and MM/LE.
• Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing.
• Experience in SAP Customer Service, Material Management.
• Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules.