Total 524 Customer Service job vacancies in BUKIT PASIR

Interested applicants are invited to apply directly at the NUS Career Portal. Please note your application will only be processed if you apply via NUS Career Portal.

NUS Career Portal link: https://careers.nus.edu.sg/job/Research-Fellow-%28Digital-Design-Landscape-Design-Decision-Support-Tools-%29/33432-en_GB/

We regret that only shortlisted candidates will be notified.

Job Description

The Department of Architecture at NUS invites applications for multiple research positions within an interdisciplinary research project about urban ecosystem services. Successful candidates will join a dynamic and collaborative team engaged in large-scale, externally funded projects addressing pressing urban challenges in Singapore and globally. The positions offer a supportive research environment, competitive remuneration, and access to state-of-the-art facilities.

The research fellow is expected to join at the end of 2026. The position is a one-year appointment and might be renewed up to 3.5 years based on the performance and career plan of the hired person.

Responsibilities
•    Assess landscape performance (visual, spatial, and functional)
•    Apply geospatial and image-based analysis methods
•    Develop digital decision-support tools for landscape design
•    Support project coordination and delivery

Qualifications

•    PhD in Landscape Architecture, Computer Science, Data Science, or related field
•    Experience in point cloud analysis or real-time object tracking
•    Proficiency in programming and data-driven design workflows
•    Experience in tool development and visualization preferred
•    Strong problem-solving and project management skills

Product area

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

As an Account Manager, you will help to provide integrated, cross-platform advertising solutions to some of Google's largest partners within the e-commerce industry. You will support creation of account and campaign-specific proposals for customers by translating customer objectives into selecting Google ad solutions, and working with internal stakeholders to conduct research and learn about account or campaign relationships to complete proposals.

Qualifications

Job responsibilities

• Build and manage relationships with clients, and develop an understanding of their business issues, marketing objectives, and success metrics.
• Work proactively and cooperatively with internal and external stakeholders to ensure workflows and projects are completed on time to a high standard.
• Plan for, and achieve, business growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present customers.
• Build an in-depth knowledge of how Google advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in advertising, consultative sales, business development, online media environment, or marketing role.

Preferred qualifications

• Experience working in Google Ads.
• Ability to travel for client meetings and training, as needed.
• Ability to work towards strategic goals and multitask in a fast-paced environment.
• Excellent business acumen, organizational, problem- solving, and influencing skills.
• Excellent verbal and written communication skills.

ASSISTANT OPERATIONS EXECUTIVE 1

PILOTAGE SERVICES DEPARTMENT (MISSION COMMAND CENTRE)

PSA MARINE (PTE) LTD

[This is a full-time permanent role.]

Keen to be part of the team that provides essential maritime services to the Port of Singapore, the world's busiest container transhipment hub?

Assistant Operations Executives play a crucial role in providing excellent service levels and deploying marine resources within Singapore waters!

• Take leadership in the planning and deployment of pilotage, harbour towage and waterboat resource to support 24/7 operations of the busiest port in the world;
• Uphold the efficiency of company’s services which is part of Singapore maritime ecosystem;
• Directly communicate with vessels to coordinate arrival and service timings; and
• Attend to all customer queries and request new orders, amendments and cancellations.

The successful candidate shall preferably:-

• Possess at least a Diploma or equivalent;
• Have good communication and interpersonal skills;
• Be able to remain calm and make logical decisions under stress and emergency circumstances;
• Candidates with prior experience in operations planning will be considered favourably; and
• Be willing to perform overnight shift work

*New hires will be eligible for a sign-on bonus of up to S$3,500. Terms and conditions apply.

*New hires will be eligible for allowances, and productivity incentives upon commencement of shift work.

We are looking for a Senior / Manager with sufficient professional experience and stature to fulfill a specialist role that can contribute to the development of the clinical trial program within National Cancer Centre Singapore. The role will mainly assist our Clinical Trials Office to review and finalize contracts related to clinical trials for the Division of Clinical Trials & Epidemiological Sciences (CTE).

Main Duties:

• Assist to review clinical trial contracts and work closely with the SingHealth Legal Department to negotiate agreement terms with commercial sponsors, CROs, academic institutions or international trial groups.
• Assist in checking hard copy contract documents and obtaining signatures from the NCCS’s signatories.
• Keep track of agreement timelines and chase for replies if a party has not replied for the past two weeks.
• Supervise and provide advice to the executives of the Feasibility Team in NDA negotiation and to act as back-up for such review and negotiation during manpower shortage.
• Assist in approving online payments in APIMS, training applications in People’s Connexion and any other online applications assigned.
• Help to oversee financial and insurance reporting to CTCC as well as annual NMRC reporting.
• Assist in submission and updating of the clinicaltrials.gov, check and approve archiving costs and payment to archiving company and MRO.
• File and maintain executed contracts and ensure these are stored securely to maintain confidentiality and prevent loss or damage.
• Perform any other duties assigned by the supervisors or the Clinical Trials Office higher management staff

Main Requirements:

• A recognised degree, with at least 6 to 8 years of relevant experience in negotiating clinical trial contacts or research study contracts as well as experience in staff supervision.
• Preference for individuals with good knowledge of clinical trial conduct procedures.
• Well versed in relevant laws and regulations applicable to trial conduct including HBRA, Health Products and Medicines Act, Health Product (Clinical Trial) Regulation, PDPA and ICH GCP.
• Strong communication and writing skills, good command of language, good people skills and strong ability to be a good team player.
• Strong leadership and management skills.
• Meticulous, sharp and driven

The Contracts & Compliance (C&C) Assistant Manager is responsible for Contracts Review, Negotiation, and Compliance matters in the Research Division at NCCS.

Main Responsibilities:

1. Oversee and Manage C&C unit

• Track and manage legal agreements, and maintain legal agreement database,
• Facilitate the negotiation and execution of legal agreements,
• Provide support to facilitate the training and guiding of staff on compliance (HBRA & PDPA),
• Act as check points for compliance (HBRA, PDPA) requirements by sighting compliance related approval documentation where necessary,
• Provide guidance to C&C unit junior staff,
• Improve contracts review workflow,
• Coordinate with CTE-CTO and LCDG (other contract teams in NCCS)
• Update and manage C&C policy.

2. Intellectual Property (IP) Management & Revenue

• Coordinate with SingHealth Intellectual Property (SHIP) unit for paperwork involving IP filing
• Track and monitor revenue from commercialised IP agreements.

3. Research Admin

• Broadcasting research related events to the research community on campus; provides administrative support for research events hosted by NCCS,
• Support HBRA and PDPA compliance matters (e.g. broadcast updates to NCCS stakeholders),
• Organise, coordinate and collate Research Metrics Info for submission to Office of Research, SingHealth (translational funding, IP and licensing indicatros)
• Support with KPIs collation for NMRC Centre Grant

Key Requirements:

• Bachelor of Science degree with a keen interest in contracts review, compliance & governance, and research administration.
• Must possess a flair for writing and a good command of English to handle minutes and draft policy papers/ presentation slides
• Excellent oral and presentation skills for effective communication with PIs, clinicians & peers in other departments
• Must be IT savvy and able to navigate through standard software applications and databases
• Familiar with HBRA and PDPA regulations
• Experience in reviewing contracts will be highly advantageous
• Must be meticulous and have good organisational skills to create / maintain detailed records.
• Independent worker with a strong sense of initiative
• Self-motivated and able to work independently to complete team objectives
• Able to multi-task, effectively prioritise and manage multiple pending deadlines

About the Role

We are looking for a customer-focused and results-driven Senior Executive / Executive – Customer Service to join our Sales & Marketing team.

In this role, you will play a key part in driving sales growth, enhancing customer satisfaction, and supporting business development initiatives. You will work closely with customers, suppliers, and internal stakeholders to deliver excellent service while achieving sales and profitability targets.

This is an exciting opportunity for individuals who enjoy building strong customer relationships, solving problems, and contributing to a dynamic and fast-paced industrial solutions business.

Key Responsibilities

Customer & Sales Support

• Manage customer enquiries, quotations, and order fulfilment activities.
• Prepare competitive quotations and follow up to secure customer orders.
• Advise customers on product specifications, stock availability, and delivery schedules.
• Identify opportunities for cross-selling and up-selling products and services.
• Negotiate pricing and commercial terms with suppliers and principals.
• Review customer purchasing trends and sales performance to support business growth.

Order Management

• Process sales orders accurately and efficiently.
• Coordinate with suppliers, logistics providers, and internal departments to ensure timely deliveries.
• Monitor outstanding orders and proactively update customers on order status.
• Process invoicing and ensure billing accuracy.

Customer Relationship Management

• Visit customers to understand their operational needs and business requirements.
• Build and maintain strong relationships with existing and potential customers.
• Update and maintain customer information in CRM systems.
• Support customer retention and business expansion initiatives.

Problem Resolution

• Handle customer feedback, complaints, returns, and service issues professionally.
• Coordinate with relevant departments to resolve issues promptly.
• Ensure customer satisfaction throughout the resolution process.

Team Development (Senior Executive Role)

• Guide and mentor customer service team members.
• Share best practices and drive continuous improvement initiatives.
• Support capability development and team performance enhancement.

Requirements

Qualifications

• Minimum Diploma in Business, Engineering, Customer Service, Sales & Marketing, or related disciplines.
• Fresh graduates are welcome to apply for Executive positions.
• Candidates with 5 years or more relevant experience may be considered for Senior Executive positions.

Skills & Experience

• Sales-oriented with strong customer focus instinct
• Independent and self-motivated with a strong sense of responsibility.
• Excellent communication, negotiation, and interpersonal skills.
• Good analytical, problem-solving, and decision-making abilities.
• Experience in sales support, order processing, or customer service functions.
• Adaptability to Emerging Technologies (e.g: AI)
• Familiarity with ERP and CRM systems will be an advantage.
• Engineering or technical product knowledge is an advantage.
• Ability to work effectively in a fast-paced and dynamic environment.

What We Offer

• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• Continuous learning and development opportunities.

If you are passionate about customer service, enjoy building relationships, and thrive in a dynamic environment, we would love to hear from you. Apply now and be part of our growing team!

Sales Support Assistant

Responsibilities

• Assist the sales team in preparing accurate quotations, proposals, and sales documents to support customer acquisition
• Follow up on customer inquiries and sales opportunities to maintain engagement and drive sales growth
• Coordinate with customers to confirm order details and resolve issues promptly
• Maintain and update customer records to ensure accurate sales follow-up and data integrity
• Process customer orders accurately and efficiently to meet customer requirements
• Coordinate with operations and logistics teams to ensure timely order fulfillment and delivery
• Monitor order status and provide regular updates to customers and sales coordinators to manage expectations
• Prepare sales follow-up reports to track performance and support decision-making
• Maintain organized filing systems and documentation related to sales activities for easy retrieval and compliance

Required competencies and certifications

• Proficient in Microsoft Office Suite and ERP systems to manage sales and order processing tasks effectively
• Strong command of IT tools and shipping software to support sales and logistics coordination
• Ability to work precisely and meet objectives and deadlines in a fast-paced environment
• Fluent in English to communicate clearly with international customers and internal teams

Preferred competencies and qualifications

• Experience serving marine customers for 6 months to 1 year to understand industry-specific needs and customer expectations
• Additional language skills to enhance communication with diverse international clients

Role Summary:

As Chief Executive Officer (CEO) of South Central Community Family Service Centre, you will lead an organisation dedicated to “Poverty Transformation With-in Empowered Communities”. This is an extraordinary opportunity to shape the future of a vibrant, mission-driven organisation delivering critical services in areas such as Social Work interventions, Home Ownership, Livelihood, and Child Learning & Development programmes.

You will inspire and lead a passionate team, foster a culture of innovation, collaboration, and excellence, and drive digital transformation and evidence-informed practice to ensure services make a tangible difference for families. The CEO will also champion organisational sustainability, strengthen partnerships with government, funders, and the community, and elevate SCC as a thought leader in the social service sector.

As CEO, you will exercise direct strategic and operational oversight over flagship KeyStart Home Ownership Programme, including complementary programmes such as the Livelihood Programme and Fresh Start Support Programme — driving integration across internal and external ecosystems to empower families in public rental housing to achieve home ownership and social mobility.

If you are a values-led, visionary leader who thrives at the intersection of strategy, impact, and people, this role offers a platform to create lasting change for families and communities, leaving a legacy that extends far beyond the organisation itself.

Key Accountabilities:

1. Organisational Leadership

• Drive Strategic Direction: Implement Board-approved strategies and policies to advance SCC’s mission and ensure long-term sustainability. Provide strategic advice to the Board on organisational priorities, emerging risks, and sector developments
• Strengthen Organisational Capability: Ensure systems, structures, and processes remain fit for purpose to deliver high-quality, integrated services and achieve measurable outcomes for families and children
• Lead and Develop People: Lead, manage, and develop the senior management team and staff, fostering a professional, ethical, and values-driven organisational culture. Establish and maintain sound HR policies, performance management frameworks, staff development initiatives, and succession planning. This includes nurturing a passionate staff team that is aligned with the purpose, principles and methods of the organisation
• Champion Organisational Culture: Promote collaboration, accountability, and continuous improvement across the organisation to build an engaged, high-performing workforce aligned with SCC’s mission and values

2. Accountability to Board & Governance

• Work closely with the Board to chart the vision and strategies to fulfil its mission
• Provide timely, accurate, and relevant information to enable effective Board oversight and informed decision-making
• Ensure compliance with the Charities Act, Code of Governance for Charities and IPCs, and SCC’s internal policies
• Recommend to the Board the necessary and appropriate human resource requirements for effective execution of the work
• Work closely with the Executive Director and other Committees and regularly update on organisational progress, needs and issues

3. Programme Governance & Service Development

• Ensure the effective planning and development, delivery, and quality assurance of all SCC transformation services and programmes, including interventions that support family stability and resilience across key vertical programmes such as Home Ownership, Livelihood, and Child Learning & Development
• Provide team management and supervision to oversee the appropriate implementation of strategies and interventions
• Maintain full compliance with MSF, NCSS, and funder requirements, including service standards, KPIs, and reporting, with due regard to outcome frameworks relating to housing stability, economic self-reliance, and child development outcomes
• Promote outcome-based practice, service integration, and continuous improvement across the organisation to achieve holistic and measurable improvements in family and child well-being

4. Home Ownership & Livelihood (HOLI) Vertical Leadership and Oversight - The CEO exercises direct senior leadership over the HOLI vertical, encompassing the KeyStart Programme, Livelihood Programme, and Fresh Start Support Programme. In this capacity, the CEO:

• Leads the strategic direction, planning, and execution of the Home Ownership and Livelihood verticals, ensuring alignment with SCC’s mission of poverty transformation and integration across internal and external ecosystems
• Oversees the planning and management of HOLI programme operations, ensuring each programme’s service model is efficient and evidence-based, and champions continuous improvement in programme design, implementation, and cost-effectiveness
• Upholds high standards of practice and service delivery across both Home Ownership and Livelihood departments through supervision and strategic oversight, ensuring families receive holistic, family-centred support to achieve poverty transformation
• Oversees reporting and documentation across all HOLI programmes for submission to management, funders, and the Board, ensuring compliance with funding and audit requirements

5. Financial Stewardship & Sustainability

• Ensure prudent financial management, including budgeting, financial planning, and resource allocation
• Maintain robust financial controls and ensure timely audits with clean audit opinions
• Strengthen organisational sustainability through funding diversification and effective grants management
• Work closely with the Board and funders to drive fundraising and financial sustainability for non-funded initiatives, including identifying, developing, and securing funding streams across all verticals through proposals, institutional grants, and donor partnerships

6. Shared & Corporate Services Oversight and Team Operations

• Oversee all corporate and support functions of SCC, including finance, human resources, administration, facilities and admin/operations communications, and fundraising, ensuring effective operations and regulatory compliance
• Lead risk management and oversight, ensuring organisational compliance with legal, regulatory, and funding requirements, supporting audits and internal controls
• Provide oversight of information technology and digital systems, including the planning, implementation, and governance of technology-enabled solutions, to support service delivery, operational effectiveness, data integrity, and regulatory compliance
• Oversee the Research, Evaluation and Development (RED) function, ensuring the systematic collection, analysis, and reporting of service and organisational data to support outcome measurement, programme improvement, accountability to funders, and evidence-informed practice
• Ensure the establishment and maintenance of sound internal controls, robust operational and digital systems, and an enterprise risk management framework, including the identification, assessment, and mitigation of financial, operational, cyber, and data-related risks, in accordance with the Code of Governance for Charities and IPCs
• Ensure organisational readiness and compliance in areas of business continuity, safeguarding, and data governance, including adherence to the Personal Data Protection Act (PDPA), data protection policies, access controls, incident response procedures, and information security requirements

7. Stakeholder, External Relations and Risk Management

• Represent SCC and promote collaborative key relationships with government agencies, stakeholders, funders, and community partners
• Ensure robust enterprise risk management across SCC, identifying and proactively mitigating operational, reputational, and financial risks, and upholding full compliance with legal, ethical, and practice standards through sound governance frameworks and timely remedial action
• Advocate for the needs of families and communities served by SCC, consistent with Board-approved positions
• Drive sector-level thought leadership and contribute to SCC’s participation in national social service transformation efforts, including areas of housing stability, social mobility, and livelihood development

Qualifications and Experience:

• Degree in a relevant discipline; post graduate qualification preferred
• At least 10 years of senior leadership experience, preferably in the social service, non-profit, or public sector
• Demonstrated experience in organisational leadership, financial stewardship, and regulatory compliance
• Strong understanding of the Singapore social service and charity governance landscape
• Experience in programme management, strategic planning ,and cross-sector collaboration within the social services domain, including familiarity with housing, livelihood, and social mobility sectors, is an advantage

Note:

• By submitting your resume or by disclosing your personal data in connection with your job application, you are deemed to have consented to the collection, use and disclosure of your personal data for use in accordance with our Privacy Policy - https://to.sccfsc.org.sg/privacy
• If you wish to withdraw your consent, please write to dpo@sccfsc.org.sg and we will respond accordingly
• All job applications will be processed with strict confidence and only shortlisted candidate will be contacted

Job Title: Service Technician (JT-1030)
Location: Tuas (transport provided at Boon Lay)
Working Hours: Mon-Fri, 9am to 6pm, Sat, 9am to 1pm
Basic Salary: up to $3000

Job Description:
-Repair, overhaul, and testing of dispensing/vending machines and their component units
-Washing and cleaning of vending machines
-Loading and unloading stocks in machines and recording their data
-Housekeeping of workshop and machine store
-Minor paperwork and answering incoming calls when required
-Work both in the field and in-house workshop
-Perform other tasks as assigned

Job Description & Requirements

Duties/Responsibilities:

- Prepares documents and forms to move goods efficiently through import and export steps and procedures.

- Reviews paperwork and documents to ensure shipping, handling, storage charges, and customs fees are billed correctly.

- Maintains a database that tracks merchandise.

- Processes claims on merchandise shortages and overages.

- Performs other duties as assigned.

Job Requirements

-Minimum GCE "O" Level

- Able to multi-task, prioritize and time management

- Detail- oriented, positive attitude and willing to learn

- Prefer 1 years experience in Customer Service Officer (Logistics)

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic's operational and procedural area readiness based on desired service standards.
• Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
• Provide chaperone assistance to doctors/nurses and prepare consultation documents.
• Attend to any requests, emails and phone enquiries.
• Assist clinic manager in administrative duties.
• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time.

Requirements

• Minimum GCE “O” Levels qualification or equivalent.
• Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
• Team player with good communication, customer service and interpersonal skills.
• Able to multitask and work in a fast-paced environment
• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
• This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.

 If the role sounds interesting to you, please contact ‘careers_alexandra@nuhs.edu.sg’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will be responsible for the provision of pharmaceutical care at our outpatient pharmacy. Your duties include counselling and dispensing of medication, teaching and providing information on medication to patients, their caregivers and other healthcare workers as well as assist them in the administration of medication. You will also need to help identify, resolve and prevent medication-related problems and ensure accurate and timely distribution of pharmaceutical items. In addition, you will be required to participate in corporate quality improvement projects.

Requirements:

• Degree in Pharmacy or equivalent, recognised by the Singapore Pharmacy Board for registration
• Relevant experience in a hospital setting environment will be advantageous but not essential as on-the-job training will be provided
• Candidates with experience will be appointed at a senior level
• Documented proof of :
• (i) Measles (or Mumps, Measles and Rubella) vaccination or serological evidence of measles immunity ; and
• (ii) Diphtheria (Tetanus, Diphtheria and Pertussis) vaccination taken during preceding 10 years at prevailing point of reference as required for all healthcare workers under the Healthcare Services Act with effect from 3 January 2022. Applicants without these vaccinations are welcome to apply if they undertake to complete the vaccination(s) before work commencement upon successful interview and are offered employment
• We regret that only applicants who have been fully vaccinated for Covid-19 (according to MOH’s definitions) will be considered due to exposure risk

We are looking for a Research Technologist for the Divison of Medical Oncology team.

They will be involved in assisting in day to day laboratory maintenance, experimental setup and tissue sample logistics. They will be trained in basic molecular biology techniques including DNA/RNA extraction, western blot and cell culture. They will also have the opportunity to be trained in single -cell and single nuclei processing using 10x Genomics workflow.

Responsibilities:

1. Assist in laboratory maintenance

• Weekly top up of laboratory consumables
• Weekly refill of pipette tips for autoclave
• Weekly checking of liquid nitrogen tank
• assist in cleaning of water bath and incubator water tray when needed
• Prepare reagent or buffers when required
• Clearing of biohazard waste

2. Assist in blood processing

• Processing of patient blood sample using Ficoll
• Ensure proper documentation of required information from blood processing

3. Assist in tissue logistics

• Sending of ice box to operating theatre
• Collection of patient tissue sample from pathology department

4. Assist in organoid culture

• Process tissue aseptically for culture of organoid
• Perform weekly maintenance for the organoid culture
• Ensure proper documentation of organoid inventory

5. Assist in genotype profiling of patient tumour sample and organoid

• DNA/RNA extraction from frozen tissue and organoid
• Submission of DNA/RNA samples to external sequencing partner
• Perform dPCR for genotype profiling of tumour sample and organoid

Requirements:

• Diploma in Biotechnology/Biomedical Science
• Open to students currently pursuing evening part-time degree studies
• Able to commit Mon-Fri office working hours
• Internship experience in diagnostic service laboratory or research laboratory
• Team player, strong collaborator
• Independent worker, possess initiative to complete tasks and projects assigned
• Highly motivated to learn new techniques and not afraid to ask if unsure

• Handle customer service hotline and provide first level of support
• Handling telephone calls, screening and directing calls
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Other ad-hoc duties as assigned

Requirements

• Minimum GCE ‘N’/‘O’ Level
• 1 to 2 year(s) relevant experience in customer service or retail
• Strong analytical, good problem solving and decision making abilities.
• Proficient in MS Office (Excel & Word)
• Ability to work independently with minimum supervision
• Customer-oriented with good interpersonal and communication skill

Job Description

Corporate Intelligence & Security Management (CISM) is seeking an experienced and motivated Security Supervisor to join our Security Operations Centre (SOC) team.

The Security Supervisor will be responsible for overseeing daily security operations, ensuring compliance with site security procedures, and leading officers to maintain a safe and secure environment for staff, visitors and contractors.

Key Responsibilities

• Supervise and manage day-to-day security operations within the Corporate SOC environment.

• Lead and guide security personnel during assigned shifts.

• Ensure proper implementation of access control procedures and security protocols.

• Oversee staff, visitor and contractor management processes.

• Coordinate security escorts and support operational requirements.

• Monitor incidents and ensure timely reporting, escalation and resolution.

• Conduct shift briefings, handovers and operational updates.

• Maintain accurate records, reports and documentation.

• Liaise professionally with client representatives, stakeholders and service providers.

• Ensure officers maintain high standards of professionalism, discipline and customer service.

• Support operational readiness and compliance with company and client requirements.

Requirements

• Possess a valid PLRD Security Officer Licence.

• Hold a valid CSSPB certification (Security Screening of Person & Bag Check).

• Minimum 2 years of supervisory experience in the security industry preferred.

• Good leadership, communication and interpersonal skills.

• Proficient in report writing and incident documentation.

• Able to work independently and make sound decisions during incidents.

• Positive attitude with a strong sense of responsibility and professionalism.

• Comfortable working in a corporate environment and interacting with stakeholders.

• Able to perform rotating 12-hour shifts, including weekends and public holidays when rostered.