As Executive Housekeeper, you’ll keep all aspects of housekeeping and laundry running smoothly – and ensure high standards are met deliver memorable and unique guest experiences.
Your day-to-day:
People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties.
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
Responsible Business
Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents).
Reunite items with owners – and log any lost and found property.
Perform other duties as assigned. May also serve as manager on duty.
Financial
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Maintain proper inventory levels managing cost per room for supplies and labour. Carry out the special requests from guests, VIPs, repeat visitors and club members.
Guest Experience
Make sure the quality of housekeeping and laundry services is always superb – we have standards – but it’s down to you to make rooms special and memorable for guests.
Schedule routine inspections of all guest room and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc, are clean and in good repair to meet guest satisfaction.
Carry out special requests from guests, VIPs, repeat visitors and club members.
Help guests with their questions and complaints and address all challenges they may have to achieve complete guest satisfaction.
Look smart – wear your uniform with pride.
Accountability
Supervise housekeeping and laundry teams in a large, luxury, or resort hotel with multiple major food and beverage outlets and banquet facilities with capacity to cater to more than 400 people. May oversee managers and/or supervisors and professional housekeeping and laundry staff.
The statements in this job description are intended to describe the essential nature and level of work being performed; it does not encompass all the tasks that may be assigned.
What we need from you?
High School Diploma / secondary education / equivalent
Four years’ housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.
Must be fluent in local language and other languages preferred.
GENERAL SIGN OFF
The colleague is expected to adhere to all company policies and act as a role model. I have read and understand this job description.
