Total 3 Manager level Customer Service job vacancies in Tokyo

主要な業務内容 

1. POSデータやマーケティングリサーチの集計や分析、ならびにレポートの作成やプレゼンテーションの実施 

1. 営業担当と連携してのクライアントへのサービス提案 

1. 納品物（データベース、レポート）作成 

1. 国内外のオペレーションチームと連携してのプロジェクトコントロール 

1. クライアントからの問い合わせ対応 

1. 新規サービス立ち上げ→サポート 

1. その他営業活動のサポート 

About the Role

The Customer Project Manager plays a key role in delivering TOMRA’s recycling solutions to customers across Japan and, occasionally, the wider APAC region. You will manage projects throughout their full lifecycle — from technical support in the pre‑sales phase to project release, installation, commissioning, and final acceptance.

You act as the central interface between customers, agents, plant builders, and TOMRA’s internal teams, ensuring that all technical, operational, and logistical aspects of each project are executed to the highest standard. Your work directly contributes to customer satisfaction and the successful deployment of TOMRA’s advanced sorting technologies.

What you will do

• Manage technical and operational projects for metal and waste recycling customers in Japan.
• Support the pre‑sales phase with technical specifications, sorting flow design, and complex plant layouts.
• Ensure correct sorter configurations are released for production and that all project information is delivered accurately and on time.
• Prepare technical documentation packages, including sorter drawings and site preparation requirements.
• Organize and facilitate project meetings and provide clear reporting to internal and external stakeholders.
• Provide technical guidance to customers, agents, and plant builders throughout project execution.
• Coordinate closely with Production and Logistics to ensure on‑time delivery.
• Support the Service team during installation, commissioning, and optimization.
• Secure final project acceptance in collaboration with Service and Sales.
• Drive continuous improvement in project processes and information flow.

Overview

• Manages a portfolio of complex clients, handling contract renewals, complex escalations, and account growth.
• Builds strong relationships with decision-makers to scale accounts.
• Mentors and supports team members.
• Ensures customers get the most value from solutions, retaining them and growing usage and adoption.

Responsibilities: 

• Manages a portfolio of accounts, ensuring client success and satisfaction.
• Partners closely with customers to understand their pain points, business needs, and objectives, and to sell the value of Tii products.
• Provides robust expert support and advice about Tii products, features, and opportunities, enabling client accounts to grow.
• Collaborates to ensure clients renew with an appropriate price uplift and preferably with upsell opportunities.
• Effectively communicates the value proposition of Tii products and services to clients.
• Works with all members of the GTM team to analyze client data, identify growth opportunities, and prepare plans to address issues and realize growth opportunities.
• Passes proactive feedback about products/features/problems from clients to internal stakeholders, representing the voice of the client.
• Works with all members of the GTM team to ensure Tii are building and maintaining strong, long-lasting customer relationships.
• Executes a strategic plan to expand the customer base from within the existing accounts managed.
• Liaises closely with Sales/T&I Teams to take a hand-over on accounts, ensuring a seamless service experience for the client.
• Works closely with Marketing regarding the communication and lead generation events required in the market/area.
• Ensures that all internal systems, processes, and ways of working are fully completed timely and diligently, in line with company standards.
• Communicates effectively between the Client/Customer and Product teams, and documents Client/customer requests appropriately.
• Strong team player, Coaches, advises, and supports Sales team members, acting as a mentor or a buddy to other members of the team.
• Tracks own performance, provides general data and reports, and updates as required.
• Generates referral leads for the Sales team through customer networks and relationship building.
• Actively progresses own personal development.