Total 11 Manager level Customer Service job vacancies in India

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Preferred competencies and qualifications

• Experience in customer service management, including team leadership and staff management
• Strong interpersonal and communication skills to engage with diverse audiences at all levels
• Familiarity with local market and contacts to support customer relations
• Willingness to work late shifts as required
• Preference for candidates with local residency

Objective

We are an established regional healthcare provider focused on providing quality and sustainable healthcare for the residents of Singapore. This role will be responsible for the overall engagement of all our partners, to establish strong collaborative relationships and develop a long-term partnership with them, to achieve our business objectives.

Key Duties & Responsibilities

• Develop new and existing doctors in our network to build strong referrals for our specialist doctors, Radiology and Day surgical facilities to drive business growth.
• Develop and establish new partnerships with doctors, intermediaries, and relevant entities to generate new revenue streams.
• Build and maintain strong business relationships with all partners to promote loyalty.
• Provide market trends/intelligence from the ground and contribute to business strategies.
• Collaborate with Operational teams and internal stakeholders to ensure excellent patient experience.
• Ideate, plan, and execute business and marketing strategies effectively to achieve business objectives.
• Organise and conduct CMEs for Specialists and GPs.
• Hosting of events such as seminars and webinars.

Qualifications and Essential Skills

• Successful B2B sales experience and track record.
• Experience in healthcare, medical and pharmaceutical would be advantageous.
• Effective interpersonal, influencing and communication skills with a positive disposition.
• Ability to work independently and collaboratively across all stakeholders.
• Self-motivated and result-oriented with a strong business sense.
• May be required to work after office hours, and/or on weekends (when required) due to doctors' events etc.

* This is a Base + Commission role

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Preferred competencies and qualifications

• Experience in customer service management, including team leadership and staff management
• Strong interpersonal and communication skills to engage with diverse audiences at all levels
• Familiarity with local market and contacts to support customer relations
• Willingness to work late shifts as required
• Preference for candidates with local residency

Assistant Manager, IT

As an Assistant Manager, IT, you will report to our Manager, IT. You will be responsible to provide for providing IT support and systems trouble-shooting, network management and maintenance of the Club’s network and e-communications systems. You will liaise with vendors and system users, ensure compliance with security policy laid down by the Club, provide IT training, guidance and technical support to end-users and assist in the schedules, coordination and implementation of plans/projects to set up network systems.

Responsibilities:

• To assist the Manager, IT to ensure the smooth operations of IT Department.

• To lead a team of 2-3 IT Executives to support the Clubhouse operations.

• Provide 1st level technical assistance to end-users.

• Setup, maintain and troubleshoot various client and server OS such as MS Windows.

• Setup, maintain and troubleshoot networking equipment such as switches, routers, firewall and wireless equipment.

• Setup new workstation (desktop/laptop), add network printers, familiar with migration of MS Outlook end user files from old to new workstation.

• Familiar with general hardware replacement ie Hard disk, ram, power supply etc.

• Maintain website and APPs

• Provide training and support to end-users.

• Liaise with vendor on IT related matters.

• Perform other duties as assigned by Manager, IT.

Requirements:

• Minimum Diploma in IT or Computer Studies. Minimum 3 years’ experience in managing people a group of staff.

• Excellent troubleshooting skills

• Able to handle end-users in a professional and timely manner

• Strong working knowledge in Windows, Linux Server Environment and Networking

• Good verbal and written communication skills

• Able work independently with minimum supervision

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver high-quality service that enhances customer satisfaction
• Develop and maintain strong local contacts to support customer service operations and drive business growth
• Communicate clearly and proactively with internal teams and external stakeholders to resolve issues and improve service outcomes
• Manage staff schedules and allocate resources to ensure consistent operational coverage during late working hours
• Adapt to evolving business needs by taking on additional tasks and responsibilities as required

Preferred competencies and qualifications

• Experience in customer service management, including leading teams and managing staff performance
• Strong interpersonal and communication skills to engage effectively with diverse audiences at all organizational levels
• Familiarity with the local market and established contacts to support customer relations and operational success
• Willingness to work late shifts as required
• Preference for candidates with local residency

Manager (Development & Maintenance)

As a Manager (Development & Maintenance) (D&M), you will report to our Chief Executive and Deputy Chief Executive.

Job Description: 

• To provide the overall direction, coordination and supervision related to the maintenance of general facilities and development projects for all our Clubhouses.

• Lead the D&M team to ensure timely execution of maintenance repairs to support the smooth operations of our premises.

• To provide the overall direction, coordination, and supervision related to the operations and maintenance of building systems.

• To implement and maintain BMS and sustainable practices to meet the standards set by BCA for SLE Green Mark Certifications.

• To maintain the buildings, overseeing the upkeep of equipment and supplies, determining and scheduling repairs or renovation projects, and coordinating safety inspections.

• To manage all M&E terms contractors and suppliers to ensure the quality of work, compliances and completeness of maintenance works are carried out satisfactorily and adequately. 

• Manage and implement preventive maintenance schedule plan to ensure the Club facilities are well-maintained.

• Prepare annual budgeting, quarterly and monthly reports for Management and Executive Committee.

• Responsible for budgetary and manages costs effectively for all maintenance works and projects. 

• Able to implement applicable AI solutions, analyse data for insights and introduce smart technology into relevant services. 

• Liaising with all relevant authorities concerned with regards to all D&M matters. Ensure all relevant submission to the authority are in line with project schedule. 

• Ensure all contracts under D&M department are renewed as scheduled. 

• Perform other duties as assigned by the Chief Executive and Deputy Chief Executive. 

Requirements:

• Minimum Degree in Building/Electrical/Mechanical Engineering with at least 5 years and above of relevant working experience in Building Facilities Management.

• Good knowledge and understanding of Building Automation/Management Systems.

• Ability to interpret M&E diagrams, drawings, blueprints and schematics.

• Able to work in both indoor and outdoor environment.

• Proficient in Microsoft Word/Excel/Powerpoint and Outlook

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

Job Summary

We're seeking an experienced and dynamic Manager, Sports to lead our sports team. In this pivotal role, you'll oversee the organisation of sports events including the Public Service Games (STAR Games) and the Malaysia-Singapore Bilateral Games, ensuring seamless execution and full compliance with SportSG and relevant sporting authority regulations.

You'll be responsible for managing a dedicated team and maintaining the highest standards of safety and operational excellence across all activities organised by Sports Department.

Key Responsibilities

Team Leadership & Operations

• Lead and manage the Sports Department, including Executives and Assistant Manager

• Oversee all activities and events, both competitive and non-competitive

• Manage sports interest clubs including the Cycling and Adventure Club

• Provide secretariat support for Board of Games Committee

Event Management & Stakeholder Relations

• Collaborate closely with government agencies, event organisers, stakeholders, sponsors, and affiliates to deliver well-executed events

• Liaise with vendors and sports authorities on all sporting activities

• Maintain strong relationships with internal and external stakeholders

• Administer the STAR Games awards and incentive schemes

Compliance & Strategic Planning

• Develop and implement strategic plans for sports programming and to achieve participation targets

• Ensure full compliance with all statutory and regulatory requirements for activities/events organised by Sports Department

• Analyse industry trends and formulate policies to achieve desired outcomes

• Prepare annual budgets and reports

• Ensure compliance with financial procedures

Additional Duties

• Undertake any other responsibilities assigned by Management

Requirements

Essential Qualifications

• Degree in Sports Management or related field

• Minimum 5 years of relevant experience at managerial level in sports administration or event management

Skills & Competencies

• Excellent organisational and planning abilities

• Strong written and verbal communication skills

• Proven leadership and interpersonal capabilities

• Critical thinking and analytical problem-solving skills

• Resourceful with a systematic approach to challenges

Other Requirements

• Flexibility to work weekends and after office hours during events

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

Job Summary

You will lead and manage a customer service team to deliver effective support and maintain strong relationships with clients and stakeholders. You will communicate clearly across all organizational levels and ensure operational coverage during late hours.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver high-quality service that enhances customer satisfaction
• Develop and maintain strong local contacts to support customer service operations and drive business growth
• Communicate clearly and proactively with internal teams and external stakeholders to resolve issues and improve service outcomes
• Manage staff schedules and allocate resources to ensure consistent operational coverage during late working hours
• Adapt to evolving business needs by taking on additional tasks and responsibilities as required

Preferred competencies and qualifications

• Experience in customer service management, including leading teams and managing staff performance
• Strong interpersonal and communication skills to engage effectively with diverse audiences at all organizational levels
• Familiarity with the local market and established contacts to support customer relations and operational success
• Willingness to work late shifts as required
• Preference for candidates with local residency

Job Summary

The Manager, Digital Systems and Security oversees the Club’s information technology operations across all Clubhouses and ensures the effective management of IT infrastructure, cybersecurity, data governance, and digital systems. The incumbent will lead the IT team in maintaining stable, secure, and efficient IT services while driving digital transformation initiatives to support the Club’s operational and strategic goals. This role also serves as the Data Protection Officer (DPO), ensuring compliance with the Personal Data Protection Act (PDPA) and safeguarding members’ and staff’s data privacy.

Key Responsibilities

Leadership & Management

1.      Lead and manage a team of IT staff to ensure effective support and service delivery across all Club locations to enable their smooth operations.
2.      Develop departmental workplans, KPIs, and IT policies in line with the Club’s objectives.
3.      Oversee resource allocation, staff training, and performance appraisals within the IT Department.
4.      Manage IT budgets and procurement of hardware, software, and related services.
5.      Serve as the primary point of contact and advisory for IT matters at management and committee levels.
6.      Provide secretariat services for IT Sub-Committee.

Systems & Network Administration

7.      Oversee the design, deployment, and maintenance of IT infrastructure including servers, networks, firewalls, routers, switches, wireless networks and storage systems.
8.      Ensure system availability, reliability, and performance across multiple sites.
9.      Manage backup systems, disaster recovery procedures, and preventive maintenance schedules.
10.   Oversee user access control and security configurations in compliance with IT policies.
11.   Supervise software licensing, updates, and renewals.
12.   Maintain robust disaster recovery and backup strategies.
13.   Monitor infrastructure health including firewall, remote routers, UPS, website, booking system, EPP & EDR and proactively address potential issues.

Cybersecurity & Data Governance

14.   Act as the Club’s Data Protection Officer (DPO) to ensure full compliance with the Personal Data Protection Act (PDPA).
15.   Establish and maintain data protection policies, incident response plans, and risk assessments.
16.   Conduct regular data security audits, table-top exercises, penetration tests, and awareness training for staff.
17.   Manage cybersecurity systems such as firewalls, endpoint protection, and intrusion detection.
18.   Report any data breaches or security incidents to management promptly with recommendations.

Digital Transformation & Projects

19.   Lead, plan and implement new IT projects and digital initiatives to enhance member and staff experiences.
20.   Work with stakeholders to evaluate, recommend, and implement IT solutions that improve operational efficiency.
21.   Liaise with vendors, consultants, and service providers for project delivery and system support.
22.   Ensure smooth integration of systems with ERP platform (e.g. membership, finance, HR, procurement, facility management systems etc).

Support & Vendor Management

23.   Ensure prompt resolution of IT issues and incidents reported by end-users.
24.   Provide technical guidance, training, and support to staff users.
25.   Be on standby for major IT incidents or system disruptions, including weekends and public holidays.
26.   Manage relationships with external vendors and service providers.
27.   Negotiate contracts, service level agreements (SLAs), and ensure delivery of high-quality products and services.
28.   Evaluate vendors’ performance and ensure alignment with organizational goals.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related discipline.
• Minimum 8 years of managerial experience overseeing IT operations.
• Proven experience as Data Protection Officer (DPO) with knowledge of PDPA compliance.
• Hands-on experience with networking, Windows/Linux server environments, cloud systems, cybersecurity, and data backup.
• Strong leadership, analytical, and project management skills.
• Excellent communication and interpersonal skills to work effectively with internal and external stakeholders.
• Able to work independently and manage multiple priorities under tight deadlines.
• Willing to be on standby for system support during weekends and Public Holidays.

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period. 

•  Greet customers, determine needs, provide product recommendations, and deliver high-quality service to increase sales.
•  Process cash, credit, and exchange transactions accurately using Point of Sale (POS) systems.
•  Restock shelves, maintain store cleanliness, organize, and create visually appealing displays.
• Handle customer complaints, inquiries, and returns professionally, ensuring a positive shopping experience.
• Support team members with inventory audits, product promotions, and opening/closing procedures. 

•  Communication, empathy, and relationship building.
•  Ability to quickly learn and demonstrate product features.
• POS system experience, inventory control, and visual merchandising.
•  Time management, adaptability, and reliability. Indeed +4

Action-Oriented Resume Bullet Points Examples:

• "Achieved and exceeded monthly sales goals by 15% through proactive customer engagement and upselling".
• "Improved customer satisfaction ratings by 20% by effectively resolving product inquiries and complaints".
• "Managed inventory replenishment and organized displays, resulting in a cleaner, more inviting store atmosphere".
• "Processed over 100+ daily POS transactions accurately and managed daily cash reconciliations".
• "Collaborated with the team to implement new visual merchandising strategies, enhancing product visibility". 

Job Summary

The Manager, Finance & Investments will support the Club’s Senior Management and Management Team. The incumbent provides supervision to all finance and accounting functions within the Club. This includes day to day accounting operations, financial closing and statutory reporting, treasury operations, cash management and variance analyses. In addition, the incumbent manages the investments of the Club and is accountable for monitoring the investment portfolios. The incumbent is also responsible for seeking continuous improvements to enhance the efficiency and effectiveness of the team. This position will report to Director, Corporate & Governance (DCG).

Key Responsibilities

1) Financial & Management Accounting

• Supervise Finance Team to ensure full set of accounts are properly maintained and timely month-end closing of accounts;

• Plan, prepare and submit timely & accurate financial statements, analyse financial performance and prepare monthly, quarterly and annual reports including variance analysis reporting;

• Manage the acquisition of capital assets and ensure that assets are properly recorded, amortised, and disposed of as appropriate;

• Ensure compliance with all local accounting, tax and statutory requirements, prepare statutory reports, liaise with auditors, etc;

• Develop and implement goals, policies, priorities and procedures relating to financial management and accounting;

• Ensure compliance with internal control procedures and accounting policies

2) Annual Budget and Business Plan

• Work proactively with respective business units and all departments in the preparation of annual budget and business plans;

• Establish guidelines for budget and forecast preparation and prepare the annual budget

3) Treasury Functions

• Monitoring of receipts and payments of the Club i.e. cash management by constant review of accounts payable, accounts receivable;

• Manage cash flow and prepare cash flow forecasts in accordance with policies

4) Investment

• Oversee the management and allocation of investment portfolios

5) Finance Committee and EXCO Meeting

• Coordinating, liaising and presenting to Finance Committee members for quarterly meetings

6) Others

• Liaising with internal & external parties such as external and internal auditors, CPF, IRAS, banks etc;

• Ensure that financial policies stipulated in the financial guidelines are adhered;

• Make recommendations for changes if needed, for continuous process improvement;

• Conduct ad-hoc internal audit whenever necessary;

• Carry out any other duties as assigned by DCG, CE or Committee Members

Requirements

• Degree in Accountancy or equivalent with CA preferred

• Minimum 5 years Managerial experience

• Familiar with Club Management System (CMS) will have an added advantage

• Well-versed in SFRS and IFRS requirements

• Independent, proactive and strong team player

• Good written and communication skills

Starting salary will commensurate with qualifications and relevant work experience. We regret that only shortlisted candidates will be notified.

Interested applicants please apply with your resume, last drawn, expected salary and notice period.