Total 2,073 Senior Executive level Customer Service job vacancies in Overseas

We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for customer service, we would love to hear from you.

Key Responsibilities :

• Supervise and lead a team of frontline arcade staff.
• Prepare and plan staff duty rosters and manage daily manpower arrangements.
• Monitor staff attendance, performance, and provide guidance and support when needed.
• Ensure the outlet is clean, safe, and operating smoothly at all times.
• Ensure smooth day-to-day outlet operations and excellent customer service.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure arcade machines, games, and facilities are well-maintained and operational.
• Oversee cash handling, daily sales closing, and basic inventory control.
• Support outlet promotions, events, and marketing activities.
• Ensure compliance with company SOPs and shopping mall requirements.

Requirements:

• Minimum SPM qualification, preferably Diploma.
• At least 2 years of supervisory experience in retail, entertainment, F&B, or customer service operations.
• Experience leading a small team of frontline staff.
• Good communication and customer service skills.
• Responsible, hands-on, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Why Join Us?

• Fun and dynamic entertainment environment.
• Opportunity to lead and grow your management skills.
• Career advancement opportunities.
• Competitive salary and benefits.

職位說明 ：

• 具備良好的英語書面和口語能力
• 在系統中處理客戶訂單，並將資訊關聯到相關部門。
• 有效率、有效地回覆所有客戶諮詢。
• 及時將所有客戶要求、規格變更等資訊傳達給相關部門。
• 向貨運團隊提供安排貨運所需的詳細資訊。
• 準確、及時地準備數據和報告。
• 工作態度認真負責，做事條理清晰，積極主動。
• 熟練微軟辦公軟體

資格：

• 本科畢業，至少兩年客戶服務工作經驗（製造業經驗者優先）。

福利待遇

• 津貼（旅費、交通費等）
• 醫療保險
• 個人發展機會

Job description :

• Possess good command of written and spoken English
• Process customer orders in the system and relate the information to concerned department.
• Correspond to all customer inquire effectively and efficiently.
• Relate all customer requirements, changes in specifications to the related department in a timely manner.
• Provide the required details to shipping team for shipment arrangement.
• Prepare data and reports accurately and on a timely manner.
• Good work ethic, well organized and self-motivated.
• Good knowledge in MS Office

Qualification :

• Graduate with minimum 2 years working experience as Customer Service (Preferably in Manufacturing Industry)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Technical Support Engineer

Company: Sciengate Automation

Department: Engineering / Customer Support

Location: Malaysia (with regional support)

Role Overview

The Technical Support Engineer provides post-sales technical support, troubleshooting, and optimization for industrial automation systems including PLC, SCADA, HMI, and IIoT platforms.

This role ensures high system reliability, minimal downtime, and data-driven performance improvement across customer operations.

Key Responsibilities

1. Technical Support & Troubleshooting

- Diagnose and resolve issues in PLC systems, SCADA/HMI systems, and industrial communication networks

- Provide remote and onsite support

- Perform root cause analysis using system logs, alarms, and trends

2. System Maintenance & Optimization

- Conduct preventive maintenance and system audits

- Optimize control logic including PID tuning, sequencing, and safety interlocks

- Improve system performance by reducing downtime and increasing efficiency

3. Customer Support & Training

- Act as technical point of contact

- Provide operator and maintenance training

- Develop troubleshooting guides and documentation

4. Implementation & Commissioning Support

- Assist in system commissioning

- Support PLC/SCADA integration

- Integrate with MES/ERP and IIoT platforms

5. Data Analysis & Reporting

- Analyze operational data for faults and bottlenecks

- Generate reports on downtime and OEE

- Support predictive maintenance initiatives

6. Continuous Improvement

- Recommend system improvements

- Contribute to knowledge base

- Develop reusable templates

Required Skills & Competencies

Core Automation Skills

- PLC programming and troubleshooting (Schneider, Siemens, etc.)

- SCADA/HMI configuration

- Industrial protocols: Modbus, OPC UA, MQTT, Ethernet/IP

Software & Database Skills

- Basic programming (Python, JavaScript, or C#)

- Simple scripting and API understanding

- SQL knowledge (queries, joins)

- Familiarity with MySQL, SQL Server, or PostgreSQL

- Understanding PLC → SCADA → Database → Dashboard flow

Analytical Skills

- Root Cause Analysis

- OEE and downtime analysis

- Predictive maintenance concepts

IT / Networking Skills

- Basic networking (IP, switches, routers)

- Familiarity with IIoT and cloud dashboards

Soft Skills

- Problem-solving mindset

- Communication skills

- Independent work capability

- Documentation skills

Qualifications

- Diploma or Degree in Electrical, Mechatronics, Automation, or related

- 1–5 years experience in automation/support

- Fresh graduates with strong fundamentals welcome

Preferred Experience

- Schneider EcoStruxure, Siemens TIA Portal

- OEE systems, data analytics, vibration monitoring

KPIs

- MTTR

- System uptime

- First-time fix rate

- Customer satisfaction

- Reduction in recurring faults

Career Progression

- Technical Support Engineer → Senior Engineer → IIoT Specialist → Solutions Architect

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Company trips
• Medical insurance
• Paid training and development

This role will manage and support major retail chain accounts key customers bookstore/stationery in Malaysia. This role focuses on supporting sales growth, building strong relationships with buyers, ensuring product availability, collaborating closely with the merchandising team, and executing in-store sales-related activities.

Job Responsibilities

Key Account Management

• Support daily communication with buyers, merchandisers and retail partners
• Follow up on orders, delivery status and operational matters.
• Build and maintain good business relationships with store personnel and buyers

Execution & Business Growth

• Support achievement of monthly and annual sales targets for assigned accounts.
• Monitor sell-in (to retailer) and sell-out (from store) performance  to identify growth opportunities.
• Assist in identify fast-moving and slow-moving products
• Monitor and optimize product display planograms to improve visibility and sales performance

Product Listing & Promotions

• Assist in new product listing.
• Ensure product information, pricing and barcode are accurate in retailer systems.
• Track listing status and resolve any issues
• Coordinate retailer promotional activities, festive campaigns, catalogue deals and in-store activities.
• Ensure promotional pricing and stock are properly executed in stores

Store Visits & Merchandising

• Conduct regular store visits to monitor Shelf display, product visibility, stock availability and planogram compliance.
• Ensure products are well displayed with correct price tags and POSM materials.
• Work closely with merchandisers to improve shelf arrangement and visibility

Stock & Supply Coordination

• Monitor stock levels at retailer warehouse and outlets.
• Coordinate with internal warehouse / logistics team for timely replenishment
• Prevent stock shortages or overstock situations.

Reporting

• Prepare monthly sales reports, sell in performance, fulfilments issue and promotion feedback and account updates.
• Maintain accurate sales records using Microsoft Excel

E-Commerce Support

• Manage day-to-day operations across e-commerce platforms (Shopee, Lazada, TikTok Shop)
• Ensure store layout, branding, product listings are updated
• Ensure accurate pricing, stock levels, and product variations
• Maintain seller ratings, chat response rate, and overall store health
• Plan and run campaigns (vouchers, discounts, bundles, flash sales)
• Coordinate with team to ensure timely setup.
• Monitor performance and improve sales results
• Respond to customer inquiries promptly and professionally
• Handle issues, complaints, and returns efficiently
• Maintain positive customer experience and ratings

Ad-hoc assignments / Event Support

• Provide support for company events and any other assigned duties when required

Job Requirements

• Diploma / Degree in Business, Marketing or related field
• Minimum 1–2 years relevant working experience
• Experience in procurement/ retail / FMCG / key account sales is an added advantage
• Able to communicate effectively in Mandarin, English and Bahasa Malaysia
• Mandarin speaking is required as the role needs to liaise with Mandarin-speaking customers and business partners
• Proficient in Microsoft Excel
• Responsible, proactive and willing to learn
• Willing to travel for store visits within Malaysia

Perks & Benefits

• Increment, incentive and bonus
• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

ASG Security Sdn Bhd is seeking a motivated and experienced Service Technician to join our growing team in the security systems industry.

The ideal candidate is hands-on, reliable, and passionate about delivering quality service and technical support. You will be responsible for the installation, troubleshooting, maintenance, and servicing of security systems while ensuring excellent customer satisfaction.

Join a company that values teamwork, professionalism, and continuous growth, and be part of a dynamic environment with opportunities to develop your technical skills and career.

Job Responsibilities

Perform installation, maintenance, configuration, testing, commissioning, and troubleshooting of CCTV, Card Access, Intrusion Detection Systems, networking, storage, hardware, and software.

Attend to customers’ queries, support, services, and issues.

Involved in cabling, wiring, mounting, and termination works.

Report site details, work done, project progress status, customer requests or feedback, and issues to the reporting Manager/Supervisor.

Update the documentation and provide operational training.

Liaise/manage with suppliers/vendors and outsourced contractors for delivery works.

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma, or Bachelor’s Degree in Engineering (Electrical/Electronic, Computer/Telecommunication, others)

3 years of relevant work experience in a similar industry.

Possessed a driving license with own transport (Car).

Basic knowledge in cabling, networking, electronics, & computer.

Strong analytical, excellent communication, and interpersonal skills.

Able to work independently with minimal supervision.

A team player to achieve corporate goals.

Ability to accept new challenges, develop new skills/knowledge, and constantly engage in learning new technologies, methods, and processes.

Must be willing to work overtime or late hours when required for project/site support.

Why Join Us?

✅ Career growth opportunities

✅ Exposure to enterprise security systems

✅ Supportive team environment

✅ Training and skill development opportunities

Perks & Benefits

Allowance (travel stipends, transportation, etc.)

Nearby public transport

Paid training and development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

ASG Security Sdn Bhd 正在尋找一位積極進取、經驗豐富的服務技術員加入我們不斷成長的安防系統產業團隊。

理想的候選人應具備動手能力、可靠性，並對提供優質服務和技術支援充滿熱情。您將負責安防系統的安裝、故障排除、維護和保養，同時確保客戶獲得卓越的滿意度。

加入一家重視團隊合作、專業精神和持續成長的公司，成為充滿活力的環境中的一員，並有機會發展您的技術技能和職業生涯。

工作職責

對閉路電視監控系統、門禁系統、入侵偵測系統、網路、儲存、硬體和軟體進行安裝、維護、設定、測試、調試和故障排除。

處理客戶的諮詢、支援、服務和問題。

參與電纜敷設、線路鋪設、安裝及端接工作。

向報告經理/主管報告現場詳情、已完成的工作、專案進度狀態、客戶要求或回饋以及問題。

更新文件並提供操作培訓。

負責與供應商/廠商及外包承包商聯絡/管理交付工作。

要求

應徵者必須至少持有工程專業（電氣/電子、電腦/通訊或其他）的專業證書、文憑、高級文憑或學士學位。

3 年相關行業工作經驗。

持有駕駛執照並擁有自己的交通工具（汽車）。

具備佈線、網路、電子和電腦方面的基礎知識。

較強的分析能力、優秀的溝通能力及人際溝通能力。

能夠獨立工作，只需極少監督。

能夠與團隊成員協作以達成公司目標。

能夠接受新的挑戰，發展新的技能/知識，並不斷學習新技術、新方法和新流程。

必須願意在專案/現場支援需要時加班或工作到很晚。

為什麼要加入我們？

✅ 職涯發展機會

✅ 接觸企業安全系統

✅ 互助的團隊環境

✅ 培訓和技能發展機會

福利待遇

津貼（旅費、交通費等）

附近公共交通

有薪培訓和發展

福利待遇

• 津貼（旅費、交通費等）

該職位將負責管理和支援馬來西亞主要零售連鎖客戶（包括書店/文具店）的關鍵客戶。此職位的主要職責包括：促進銷售成長、與採購人員建立牢固的關係、確保產品供應、與商品團隊緊密合作以及執行店內銷售相關活動。

工作職責

重點客戶管理

• 支援與採購員、商品銷售員和零售合作夥伴的日常溝通
• 跟進訂單、出貨狀態和營運事宜。
• 與門市員工和採購人員建立並維持良好的業務關係

執行與業務成長

• 協助完成指定客戶的每月和年度銷售目標。
• 監控進貨（零售商）和出貨（門市）情況，以發現成長機會。
• 協助識別暢銷產品和滯銷產品
• 監控並優化產品陳列圖，以提高產品可見度和銷售業績。

產品清單及促銷

• 協助新產品上架。
• 確保零售商系統中的產品資訊、價格和條碼準確無誤。
• 曲目清單狀態並解決任何問題
• 協調零售商的促銷活動、節慶活動、目錄促銷和店內活動。
• 確保門市促銷價格和庫存管理得到正確執行

門市巡視及商品陳列

• 定期巡店，檢查貨架陳列、產品可見度、庫存狀況和貨架陳列圖執行。
• 確保產品陳列得當，價格標籤和銷售點物料使用正確。
• 與商品陳列員緊密合作，改善貨架陳列和可見度

庫存與供應協調

• 監控零售商倉庫和門市的庫存水準。
• 與內部倉庫/物流團隊協調，確保及時補貨。
• 防止缺貨或庫存過剩的情況。

報告

• 準備每月銷售報告、銷售業績報告、訂單履行問題報告、促銷回饋報告和帳戶更新報告。
• 使用 Microsoft Excel 維護準確的銷售記錄

電子商務支持

• 負責管理電商平台（Shopee、Lazada、TikTok Shop）的日常營運。
• 確保店鋪佈局、品牌形象和產品清單已更新
• 確保定價、庫存水準和產品規格準確無誤
• 保持賣家評分、聊天回覆率和店鋪整體健康狀況
• 策劃並執行促銷活動（優惠券、折扣、捆綁銷售、限時搶購）
• 與團隊協調，確保及時完成設定。
• 監控業績並提升銷售成果
• 及時、專業地回覆客戶諮詢
• 高效處理問題、投訴和退貨
• 保持良好的客戶體驗與評價

臨時任務/活動支持

• 根據需要為公司活動和其他分配的任務提供支援。

職位要求

• 商業、行銷或相關領域的文憑/學位
• 至少1-2年相關工作經驗
• 擁有採購/零售/快速消費品/大客戶銷售經驗者優先考慮
• 能夠用國語、英語和馬來語進行有效溝通。
• 由於該職位需要與講普通話的客戶和業務夥伴溝通，因此需要具備普通話能力。
• 精通 Microsoft Excel
• 責任感強，積極主動，樂於學習
• 願意前往馬來西亞境內各門市進行拜訪。

福利待遇

• 增資、激勵和獎金
• 津貼（旅費、交通費等）
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 開放文化
• 個人發展機會
• 有薪培訓和發展

Responsibilities

• Install, maintain and troubleshoot equipment.
• Perform preventive and corrective maintenance.
• Diagnose technical issues and provide solutions.
• Strong diagnostic skills, proficiency in reading technical schematics.

Requirements

• Bachelor’s / Diploma in Electronics Engineering
• Experience on major PLCs programming and debugging is essential
• Hands on experience in installation, maintenance and troubleshooting skills
• Strong diagnostic skills, proficiency in reading technical schematics
• 1 to 5 years experience
• Able to work overtime when required.

Perks & Benefits

• Employee equity
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities

加入我們的客戶服務團隊，與我們共同發展您的職業生涯！

作為團隊的一員，你將：

• 與客戶溝通，了解他們的需求，並提供合適的協助。
• 提供清晰準確的訊息，為客戶提供專業的幫助。
• 透過後續跟進和溝通與客戶建立良好的關係。
• 準確處理基本文件和行政事務。
• 與團隊成員密切合作，並參加培訓課程以提高自身技能。
• 隨時了解公司產品、服務和最新資訊。

我們正在尋找什麼

• 歡迎應屆畢業生申請－無需工作經驗。
• 積極的態度和學習意願。
• 能夠獨立工作，也能作為團隊成員協作。
• 具備微軟辦公室軟體（Word、Excel、PowerPoint）的基本操作能力。
• 良好的溝通能力和工作責任感。
• 能夠用中文、馬來語和英文進行基本交流
• 渴望成長並建立長期職業生涯的候選人。

福利待遇

• 個人休假
• 僱員公積金及社險
• 個人發展機會
• 提供的培訓和指導

Our client is a well-established company in the FMCG industry, specializing in food distribution and retail operations. Due to their current expansion plan, they are looking for a Key Account Executive to join their Commercial team. They are located in the (North) – easily accessible.

Basic + Commission

Responsibilities:

• Manage and support key retail accounts to drive sales growth, product distribution, and in-store visibility.
• Handle sales forecasting, account planning, and monitoring of sales performance.
• Liaise with internal departments to coordinate order fulfilment, inventory planning, promotional activities, and customer requirements.
• Monitor trade execution including product placement, stock availability, pricing, and shelf presence across assigned accounts.
• Support new product launches, product range expansion, and promotional activities within retail channels.
• Coordinate and execute trade campaigns, pricing adjustments, and retailer initiatives.
• Track promotional performance and prepare post-campaign evaluations.
• Prepare sales reports, account updates, and market analysis on a timely basis.
• Conduct market visits to monitor competitor activities and pricing trends.
• Support ad-hoc operational and commercial activities when required.

Requirements:

• Degree qualification with relevant experience in FMCG sales or key account management.
• Possess Class 3 driving license; own vehicle will be an added advantage.
• Experience handling retail accounts, sales forecasting, and trade promotions.
• Proficient in Microsoft Office applications.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: jobs@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Job Description

• Industry/ Organization Type: Construction Industrial Machinery
• Position Title: Sales Support Executive (Japanese Speaking)
• Working Location: West - Tuas Crescent (Company transport provided)
• Working Hours: 5 days / Mon-Fri: 8 am-5 pm
• Salary Package: Up to SGD 5,000 + Travel Allowance + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Drive market expansion and identify new business opportunities in Southeast Asia
• Undertake frequent business travel within Southeast Asia as per request
• Manage customer accounts and maintain strong, long-term business relationships
• Oversee customer sales activities, marketing meetings, and reporting
• Provide administrative and logistical support during client visits
• Handle customer inquiries and resolve issues in a professional and timely manner
• Prepare internal and external documents, reports, and communications
• Prepare proposals and application documents in Japanese, ensuring accuracy and clarity
• Perform other related tasks or duties as assigned by management

APPLY NOW!!!

• Min. 1 year of experience in Sales & Marketing in the Construction/Engineering field
• Flexible to travel in short notice for oversea business trips when required
• Proficient in both written and spoken Japanese and English, with the ability to adapt communication style to effectively engage with Japanese-speaking clients
• Proficiency in MS office

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80259 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Chemical Manufacturing Company
• Position Title: Customer Service Executive / Order Processing Executive
• Working Location: Tuas South (Transport provided from JE/ Pioneer MRT)
• Working Hours: 5 days (Mon – Fri, 8am – 5.30pm)
• Salary Package: Basic + Bonus
• Duration: Permanent

Key Responsibilities

• Handle customer enquiries, orders, and provide product information promptly.
• Process customer orders accurately and ensure order details and specifications are correct.
• Check raw material availability and coordinate procurement when required.
• Monitor order status and update customers on delivery schedules.
• Coordinate with production, logistics, and sales teams to ensure timely delivery.
• Handle customer complaints and escalate issues when necessary.
• Prepare reports on order status, customer feedback, and complaint resolution.
• Ensure invoicing is done after delivery documents are completed.
• Maintain good knowledge of company products, processes, and industry regulations.
• Monitor raw material stock levels and assist with near-expiry stock sales when practicable.
• Perform other duties as assigned.

APPLY NOW!!!

• Diploma in Business Administration or equivalent.
• At least 2 years of experience in order processing or customer service, preferably in an industrial environment.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #10063 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

[Job ID: 1615054]

Responsibilities

• Deliver exceptional customer service by handling enquiries, feedback, complaints, and compliments via email and feedback portals.
• Resolve customer issues promptly and professionally to ensure a positive and memorable experience.
• Build in-depth knowledge of products and services to provide tailored recommendations and solutions.
• Apply active listening to understand customer needs and manage expectations effectively.
• Collaborate with internal teams and external stakeholders to achieve service excellence targets.
• Support and manage customer experience across online, onsite, social media, and delivery touchpoints.
• Implement and maintain service recovery protocols to address service gaps.
• Analyse customer feedback and share actionable insights to improve overall customer experience.
• Participate in training and development programmes to enhance service skills and product knowledge.
• Perform ad-hoc duties as assigned by supervisors.

Requirements

• Minimum 1 year of customer service-related experience with proven track records in similar responsibilities.
• Proficiency in Microsoft Excel (intermediate level) is required.

To Apply, please kindly email your updated resume to cv_estheryip@goodjobcreations.com.sg

We regret that only shortlisted candidates will be notified. However, all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Yip Yan Wen, Esther

EA Personnel Reg. no.: R25157469

EA License no.: 07C5771