Total 3 Fresh/Entry Level Customer Service job vacancies in Penang

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

Job Description:

We are looking for a dedicated and proactive Online Customer Care to join our team, and we encourage fresh graduates to apply. The ideal candidate will provide timely and professional support to customers and vendors on our online marketplace platform through email, chat, and social media. Responsibilities include addressing inquiries related to product listings, transactions, and platform usage, assisting with order tracking and issue resolution, supporting vendors with registration and store setup, and utilizing IT skills to troubleshoot technical issues. Join us to contribute to a positive customer experience and drive overall platform success.

Fresh graduates are also encouraged to apply.

Job Responsibilities:

• Provide timely and professional support to customers / vendors on the online marketplace platform through various channels, including email, chat, and social media.
• Address customer / vendor inquiries related to product listings, transactions, and general platform usage, ensuring a positive customer experience.
• Assist customers / vendors with order tracking, returns, and issue resolution, demonstrating a thorough understanding of the online marketplace's policies and procedures.
• Support vendors in the registration, verification, and store setup processes, including tasks such as product upload, shipping arrangements, and more..
• Utilize IT skills to navigate the online marketplace platform, troubleshoot technical issues, and guide customers / vendors through online processes.
• Collaborate with the IT team to escalate and resolve technical issues impacting customer / vendor interactions on the online platform.
• Maintain accurate and comprehensive customer / vendor records within the platform's system, documenting interactions and resolutions effectively.
• Stay informed about updates to the online marketplace, promotional activities, and policies to provide accurate information to customers / vendors.
• Collaborate with cross-functional teams, including sales, logistics, finance and technical support, to address customer / vendor needs and contribute to overall customer / vendor satisfaction.
• Proactively identify opportunities for process improvement on the online marketplace platform and provide constructive feedback.
• Adhere to established service level agreements (SLAs) to ensure the efficient resolution of customer / vendor inquiries and issues.
• Be able to handle multitasking or challenge job. handle various tasks beyond customer care, including responsibilities in sales, process flow, system testing, etc.

Job Requirements:

• Bachelor’s degree in any relevant field or equivalent work experience. (Fresh graduates are encouraged to apply.)
• Background in Information Technology or related fields is an added advantage.
• Good communication skills in Chinese, English, or Malay (written and verbal) to support a diverse customer base.
• Willingness to learn with strong problem-solving skills and ability to handle and resolve customer issues independently.
• Basic familiarity with CRM tools and IT systems is an advantage (training will be provided).
• Ability and interest to learn and navigate online marketplace platforms.
• Passion for delivering good customer service and a positive attitude towards exceeding customer expectations.
• Familiarity with online communication tools, social media platforms, or customer support tools is an added advantage.

Perks & Benefits

• Employee equity
• Commission and bonus
• Flexible working hours
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education
• Remote work flexibility

職位描述：

我們正在尋找一位積極主動、盡職盡責的線上客服專員加入我們的團隊，歡迎應屆畢業生申請。理想的候選人將透過電子郵件、聊天和社交媒體，為我們在線商城平台上的客戶和供應商提供及時專業的支援。職責包括解答與產品清單、交易和平台使用相關的諮詢，協助訂單追蹤和問題解決，支援供應商註冊和店鋪設置，以及運用IT技能解決技術問題。加入我們，共同提升顧客體驗，協助平台整體成功。

也歡迎應屆畢業生申請。

工作職責：

• 透過電子郵件、聊天和社交媒體等各種管道，為線上市場平台上的客戶/供應商提供及時、專業的支援。
• 處理客戶/供應商關於產品清單、交易和一般平台使用的諮詢，確保良好的客戶體驗。
• 協助客戶/供應商進行訂單追蹤、退貨和問題解決，充分了解線上市場的政策和程序。
• 協助供應商完成註冊、驗證和店鋪設定流程，包括產品上傳、出貨安排等任務。
• 運用IT技能操作線上市場平台，解決技術問題，並引導客戶/供應商完成線上流程。
• 與 IT 團隊協作，回報並解決影響客戶/供應商在線上平台上互動的技術問題。
• 在平台系統中維護準確、全面的客戶/供應商記錄，有效記錄互動和解決方案。
• 隨時了解線上市場、促銷活動和政策的最新動態，以便為客戶/供應商提供準確的資訊。
• 與銷售、物流、財務和技術支援等跨職能團隊合作，滿足客戶/供應商的需求，並為提高客戶/供應商的整體滿意度做出貢獻。
• 主動發現線上市場平台流程改進的機會，並提供建設性回饋。
• 遵守既定的服務等級協定（SLA），以確保高效解決客戶/供應商的諮詢和問題。
• 能夠勝任多工處理或具挑戰性的工作。除了客戶服務之外，還能處理各種其他任務，包括銷售、流程優化、系統測試等職責。

職位要求：

• 擁有相關領域的學士學位或同等工作經驗。 （歡迎應屆畢業生申請。）
• 擁有資訊科技或相關領域的背景者優先考慮。
• 具備良好的中文、英文或馬來文（書面和口頭）溝通能力，以服務多元化的客戶群。
• 具有較強的學習意願、問題解決能力、以及獨立處理和解決客戶問題的能力。
• 熟悉 CRM 工具和 IT 系統者優先（公司將提供培訓）。
• 有能力和興趣學習和使用線上市場平台。
• 對提供優質客戶服務充滿熱情，並積極主動地超越客戶期望。
• 熟悉線上通訊工具、社群媒體平台或客戶支援工具者優先考慮。

福利待遇

• 員工權益
• 佣金和獎金
• 彈性的工作時間
• 免費小吃/歡樂時光
• 醫療保險
• 個人休假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 繼續教育津貼
• 遠距辦公的彈性