Total 14,046 Others level Customer Service job vacancies

Job Summary

We are seeking a proactive and organized Operations & Customer Service Support to act as the key link between customers and the technical team. This role ensures smooth service delivery, efficient operations and high customer satisfaction. If you are a strong communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.

Responsibilities

• Respond promptly to service and installation inquiries via phone, WhatsApp, and email, providing effective troubleshooting and professional customer support
• Manage multiple WhatsApp Business lines to maintain consistent, high-quality communication with customers
• Coordinate technician schedules by prioritizing urgency, location, and availability, including handling rescheduling and urgent requests
• Collaborate with the warehouse team to finalize daily technician schedules and confirm inventory readiness for service calls
• Prepare and process administrative documents such as invoices, credit notes, and quotations accurately and timely
• Update and maintain internal tracking systems to monitor job progress and support after-sales service effectiveness
• Assist cross-functional teams with general administrative duties to support smooth operational workflows

Requirements

Experience with Zetta Platform is preferred.

Proficiency in MS Office and Google Drive.

Strong multitasking skills, attention to detail, and professional communication manner.

Working Hours

Mon–Fri: 9:00 AM – 6:00 PM

Sat: 9:00 AM – 1:00 PM

2 Saturdays off per month (after 3-month probation)

Is there a Zenika in you?

Let’s talk skills and passion first.

Production Support Specialist

Core Responsibilities

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.
• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions

• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services

• Stakeholder Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.
• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.
• System Resiliency Management: Drive system failover and disaster recovery processes.
• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.
• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support.

What you bring:

• Only Singaporeans may apply due to the nature of the project.

• Experience: At least 5 years of hands-on experience in application support or production engineering.

• Technical Proficiency:

• Languages: Strong command of SQL

• Environment: Deep familiarity with Unix/Linux systems and shell scripting.

• Cloud & Tools: Hands-on experience with AWS, Datadog, and Git.

• DevOps Literacy: Understanding of CI/CD pipelines and the Systems Development Life Cycle (SDLC).

• Mindset: An Agile, fast learner who enjoys complex problem-solving and works well in a collaborative team environment.

Note:

Applicants will have to wait 2 months before getting onboarded after successful interview. If you are currently on a contract that is ending in the next 1-3 months or more, now is a good time to apply.

Job Description:

• Level 1 IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information:

• Location: Hillview
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029
• Monday to Friday: 8.30am to 6.00pm

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.

Location: Changi Business Park

Requirements

• 4–6 years of experience in Java application support.
• Provide Level 2 support for Java-based applications across production and non-production environments.
• Strong knowledge of Java, JavaScript, and SQL.
• Ability to understand, analyze, and troubleshoot existing application code.
• Experience working in a production support environment is preferred.
• Investigate, troubleshoot, and resolve application incidents, service requests, and system issues within agreed SLAs.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive actions.
• Execute SQL queries for data validation, troubleshooting, and reporting purposes.
• Strong analytical and problem-solving skills.
• Collaborate with development, infrastructure, and business teams to resolve complex issues and ensure application stability.
• Willing to learn new technologies - is a must have

Good to have:

• Documentation and reporting skills will be an added benefit
• Familiar with GenAI prompting - good to have

The 1st Level Remote Support role is responsible for providing first-level troubleshooting and technical assistance to users’ queries and incidents received through various support channels in a professional and timely manner.

Key Responsibilities

• Provide First Call Resolution (FCR) technical support via phone and email

• Perform first-level troubleshooting on reported incidents and escalate to appropriate resolver groups when required

• Provide timely updates to customers on outstanding issues within agreed service levels

• Maintain ownership of cases and ensure accurate documentation until closure

• Manage customer expectations and escalate unusual trends or high call volumes to the Team Lead

• Classify and prioritize incidents appropriately while tracking resolution progress and follow-up actions

Requirements

• Diploma in IT-related fields

• Minimum 1 year of experience in End-User Support, Desktop Support, or Technical Service Desk

• Customer service experience from a non-technical call center environment will not be considered

• Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support

Highlights:

• Permanent job opportunity
• 5 days work week, normal office working hour
• Great remuneration & benefits
• Great career progression
• Location: Central

Responsibilities:

• Respond promptly to support requests and enquiries from clients.
• Work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.
• Problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.
• Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.
• Support customers and resolve issues related to order entry, risk management, and exchange connectivity.
• Conduct in depth analysis of complex order and trade histories.
• Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.
• Manage distribution and installation of software enhancements and upgrades.
• Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.
• Work with our infrastructure team to test and complete various server and network upgrade projects.
• Liaise with company’s overseas offices to provide seamless 24-hour customer support.

Qualifications:

• Have a Computer Science, Engineering, or related technical degree.
• Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.
• With strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.
• Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.
• Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.
• Enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.
• You may have previous experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.
• Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.
• Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

HOW TO APPLY

Interested applicants, please click on “Apply Now” or email to dicksern@trustrecruit.com.sg with provided your latest resume in MS WORD format with below information.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Dick Sern (Dick Sern)

EA Personnel Reg No: R22106832

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in International Consumer Banking, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. You will respond to and manage high-impact incidents, ensuring timely resolution and transparent communication with stakeholders, while supporting the Problem Management lifecycle to minimize repeat incidents and enhance operational resilience.

Job Responsibilities

• Respond to incident escalations from squads, vendors, and business operations, taking ownership of the incident management process and driving it through to resolution.

• Assess and prioritize multiple incidents based on customer, business, regulatory, reputational, and financial impacts.

• Maintain authoritative incident timelines throughout the lifecycle of each major incident.

• Communicate incident status, resolution, and impacts clearly to internal and external stakeholders.

• Facilitate timely communications with customers using our communication tools.

• Support the Problem Management lifecycle by assisting with root cause analysis documentation and helping ensure corrective action plans progress to closure.

• Partner with engineering, SRE, operations, risk, compliance, and vendor teams to support long-term solutions.

• Support weekend coverage as part of a rotating shift-based schedule.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in computer science, Cybersecurity, Data Science, or related disciplines

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.

• Experience managing incidents in high-availability, high-transaction environments.

• Strong real-time communication skills under pressure, including the ability to convey technical information clearly to diverse audiences.

• Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud.

• Ability to triage and manage multiple simultaneous incidents, prioritizing by impact.

• Familiarity with Information Technology Infrastructure Library (ITIL) framework practices, especially Incident, Problem, and Change Management.

• Ability to work methodically and calmly under pressure, collaborating to deliver optimal outcomes.

• Proficiency with collaboration and workflow tools such as Jira, Confluence, and customer communication tools.

• Working knowledge of IT Service Management platforms like ServiceNow.

Preferred Qualifications, Capabilities, and Skills

• Prior experience in Major Incident Management or Command Centre operations.

• Exposure to root cause analysis methodologies and evidence-based analysis.

• Strong analytical and critical thinking skills.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=55673e3df12b5a3d90ddaedb0ec42d2f

Location: Central

Employment Type: Permanent

Shifts: 3 Rotating

Salary: Based on experience + Sign-on Bonus

Job Scope:

• Provide critical care to patients in the Intensive Care Unit.
• Monitor vital signs, operate ventilators and life-support equipment.
• Collaborate with doctors on care plans and emergency response.
• Administer IV medications and manage complex cases.

Requirements:

• Valid SNB + BCLS.
• Must be ICU-trained with relevant experience.
• Comfortable with rotating shifts.

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Are you an O-Level, Poly, A-Level, or University student looking for a rewarding role with professional growth? Join our team as an English Student Care Teacher and turn your weekends into a high-impact career move!

What’s in it for you?

We are actively hiring for a client in a Senior Care Centre setting in Singapore and we wish to invite interested therapist to apply the role.

Job Code: SSCBB06/10/PT

Permanent Senior Physiotherapist

• Assess patients' physical conditions and develop tailored treatment plans.
• Use manual therapy, therapeutic exercises, and specialized equipment to aid recovery.
• Educate patients on injury prevention, posture correction, and lifestyle modifications.
• Collaborate with doctors, occupational therapists, and other healthcare professionals.
• Monitor patient progress and adjust treatments as needed.
• Maintain accurate records of patient assessments and treatment plans.
• Stay updated with the latest physiotherapy techniques and best practices.

Project Schedule

• Work Schedule: 5 days per week, 8 hours per visit
• Commencement period: FY 2026
• Senior therapist are welcome to apply
• Bachelor or Masters in Physiotherapy
• Must be a Fully Registered AHPC ( Singapore )

Benefits

• The organization is open to Permanent Part-Time arrangements
• Offers highly competitive remuneration
• Provides continuous professional training and upskilling opportunities to enhance your clinical expertise
• Supports career development and growth

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

Job Description & Requirements

• Customer service
• Processing employee data and support hiring process
• Processing daily attendance and update to HR & Payroll Software
• Assisting in operational related paper work
• Basic Computer Knowledge
• Experience in handling Visitor Management System
• Able to work in shift and 6 working days per week
• Able to work during weekends and Public Holiday

Roles & Responsibilities:

• Assist main teacher to plan, supervise, and implement the program for the class in accordance with the policies, guidelines, framework, and philosophy of the centre
• Responsible for all aspects of classroom management and carry out routine care duties to ensure safety and hygiene of the children
• Maintain and build relationships with children and parents.

Skills and Knowledge Required:

• Able to assist with Mandarin homework
• Enjoy working with Children
• Excellent communication and interpersonal skills
• Able to work well independently as well as within a team
• Experience with young children be added advantage

Candidate who is keen in building a solid teaching career and be a part of the ‘kampung spirit’ team is warmly welcome to send an updated resume to hr.dncedu@gmail.com

We are looking for junior ~ intermediate Software Development/Support Engineer to look after the exchange’s mission critical business systems; oversee daily operations and develop system enhancements as a second line support. This role also requires working closely with business users to analyse business requirements, design and see through implementation.

Professional Requirements:

• Exposure to full software development life cycle of large scale financial system
• 2+ years development experience against at least one of the programming languages below: Java, JavaScript or Python.
• Proficient with object oriented programming concepts and relational database design.
• Knowledge of network, understanding mainstream network communication protocols such as HTTP, TCP and UDP
• Experience with Linux, strong shell scripting skill is preferred
• IT Experiences in financial industry will be an advantage
• Good verbal and written communication capabilities, strong documentation skill

Qualifications:

• University degree in Computer Science, Mathematics, Physics or Engineering
• Passionate, self-motivated with good interpersonal skills
• Hard-working and able to work under pressure to meet tight deadlines
• Proficiency in Mandarin advantageous to liaise with Chinese counterparties
• Able to work flexible shifts and on public holidays

DUTIES AND RESPONSIBILITIES

• Provide on-site and/or remote technical assistance to customers, diagnosis and troubleshooting of technical problems
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
• Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in Logitech and Poly products video conference systems
• Knowledge in PC and IOS mobile devices
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team

DUTIES AND RESPONSIBILITIES

• Provide on-site technical support in customers office, diagnosis and troubleshooting of technical problems
• Provide technical support to VIP users
• Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, etc.) and video conference systems
• Windows OS, AD, Office 365 configuration and administration, patching & file server management
• Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
• IT asset management and other adhoc duties as assigned

QUALIFICATIONS

• Bachelor’s degree in computer science, IT or related field or equivalent in education and experience
• Knowledge in Cisco/Meraki/HPE routers, switch, access point
• Knowledge in Microsoft O365, Teams, AD and management tools
• Knowledge in APC, Apple, HP, Logitech, Poly products
• Good coordination and communication skills with internal and external customers
• Strong analytical and issue resolution skills
• Strong collaborative and team coordination skills
• Able to work in a fast-paced environment
• Be well organized and able to work under pressure
• Good interpersonal skills with a service orientated approach
• Be able to work well individually as well as with a team