Total 2 Others level Customer Service job vacancies in Nathan

Based at our Brisbane South (Nathan) campus, we have an opportunity for a 0.6 FTE (60%) Medical Receptionist. 

As a Medical Receptionist (Griffith’s title for this role as per the Position Description is Student Services Officer), you will be first point of contact for clients, external agencies and employees who use our services.

In this position you will work collaboratively with colleagues across Health & Medical Services, Counselling & Wellbeing Services, Disability & Accessibility Services, Chaplaincy Services, and with visiting health practitioners.

Your responsibilities will include:

• providing high level administrative support
• managing client bookings for Student Wellbeing & Accessibility
• processing billings and undertaking financial reconciliation for the Health and Medical Service

The open hours are from 8.30 – 4.30 so you will need to be available for rostered start times of 7.45, 8 0r 8.30 between Monday – Friday and available to work until 5pm.

It is essential you be, and remain, vaccinated against the following vaccine preventable diseases during their employment: measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B. It is also essential you have Medical Reception experience. 

What we can offer
The full-time base salary is HEW Level 4, $73,623 - $77,680 + 17% superannuation. The total FTE package will be in the range $86,139 - $90,886 per annum. (This position is Pro Rata at 0.6 FTE, 3 days per week)

You will be based at our Brisbane South (Nathan) campus which sits in the heart of the Toohey forest.   As Griffith is a multicampus university, across campus travel may be required.

About you
It is essential you have demonstrated experience as a Medical Receptionist working in a clinical / medical environment.

In addition

• you are a team player, have excellent interpersonal skills, are respectful and willing to go the extra mile.
• you can multitask, provide high level administrative support across the unit, manage billing within the Health and Medical Services and be responsible for the management of cash and EFTPOS transactions and reconciliation.
• you are familiar with practice management systems (Genie and Point and Click preferred, but not essential), coordinating practitioner appointment books, appropriately triaging clients and adept at systems including Microsoft O365.
• highly developed customer service skills which will ensure you thrive in this role. 

As a member of the Student Disability and Accessibility Team, looking primarily after Auslan Interpreting bookings for students at Griffith and other institutions as well as more indepth support for Griffith students you will:

• Facilitate the inclusion of Deaf students in their programs and the broader University community by negotiating reasonable adjustments and coordinating the provision of support services to these students across all Griffith campuses including students studying through Griffith’s Digital Campus. 
• Coordinate the Educational Auslan Interpreter booking arrangements for internal and external students and clients, from receipt of booking through to follow up of accounts being paid. This can be across 5 campuses, 4 different institutions and their varying campuses, approximately 20 deaf students and 40 Auslan Interpreters.
• Some service delivery and movement between campuses may be required.

About you

It is essential you can demonstrate that you have substantial experience in working with Deaf students and staff, have exceptional Auslan skills and administration skills.

In addition, to be successful in this position and to enjoy the rewarding nature of the role, it is important you have highly developed skills in the following areas:

• Lived experience, or high level Auslan and experience interacting with Deaf Community.
• Communication and interpersonal skills with a high level of self-assurance. You will need to clearly articulate your ideas and instructions and enjoy working with on-going situations. 
• Active Listening skills to understand and address student concerns effectively.
• Emotional Intelligence using empathy to understand and relate to students' emotions and challenges whilst maintaining professional boundaries and providing support.
• Ability to handle high-pressure situations calmly and respond effectively.
• Good time management and organisation skills enabling you to prioritize tasks efficiently to manage workload.
• Proven ability to manage Auslan interpreter bookings, changes, and calendars for multiple stakeholders.
• Skilled in maintaining accurate administrative systems, including purchase orders/Invoices, budget tracking, expense registers, and electronic student records.
• Confident using databases and digital filing systems, with high attention to detail and a commitment to data integrity.
• Strong problem-solving skills with critical thinking enabling you to analyse situations and develop effective solutions, whilst adapting and adjusting to changing circumstances and processes.

What we offer
This is a full-time fixed-term (12 months) position (with possibility of ongoing) and will be primarily based at the Griffith University Brisbane South (Nathan) campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

Salary Range
The full-time equivalent base salary will be HEW Level 7 range $101,068 - $109,496 per annum + 17% superannuation. The total FTE package will be in the range $118,249 - $128,110 per annum.