Total 520 procurement manager job vacancies in Customer Service category

• Manage Centre operations and collaborate with sheltered workshop
• Engage stakeholders to contribute with long-term strategic planning
• Oversee staff onboarding, professional training, performance appraisals, and fostering team morale.
• Partner with therapists and Allied Professionals to design, execute, and assess developmental programs
• Plan staff scheduling, and resource management to maintain high-quality service standards and operational efficiency.
• Ensure the centre remains audit-ready by managing administrative workflows, data reporting, and strict adherence to regulatory standards and internal SOPs.
• Act as a strategic deputy to the Deputy Director, assisting with high-level development projects and organisational goals.
  

Job Requirements:

• Minimum Degree in Psychology or relevant certificate
• Minimum 2 years experience working in sheltered homes or inclusive schools
• Working Hours: Monday to Thursday - 8am to 5.30pm & Friday 8am to 5pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Assistant Service Manager (Consumer Electronics - fridge & washers)
Location: Alexandra Road
Working hours: Mon - Fri, 8.45am - 5.15pm

Responsibilities:

• Oversee the service team’s daily operations.
• Provide guidance, coaching, mentoring and motivating the team members.
• Supervise and manage service recovery process to drive customer satisfaction level.
• Actively lead and participate in process and system improvements, identify areas for continual improvement and business process re-engineering.
• Evaluate and monitor of contractors’ performance and KPIs.
• Provide service support and propose recommendations and resolve product quality issues for overseas distributors.
• Setting and monitoring of KPIs, budget and cost control.
• Generation of reports.

Requirement

• Degree in Engineering or related discipline.
• Min 8 years of experience in after sales management industry with 3 years in supervisory role.
• Strong knowledge in Home Appliances and Audio Visual products.
• Sound knowledge in vendor management and call centre operations.
• Proficient in MS Office applications.
• Customer Service oriented.
• Good interpersonal, negotiation, presentation, and communication skills.
• Strong analytical skills – able to demonstrate logical thought process, meeting customer demands and expectations.
• Strong in project management and able to work under pressure in a fast pace environment.
• Able to travel as and when required.

Interested parties, please email to kyo@temp-team.com.sg

Karin Yong

Registration: R22109239

EA Licence: 01C3135

Role Summary

The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their investment with our platform. This role functions as an extension of the customer’s workforce and a trusted advisor, providing guidance and advice to customer organizations. The CSM is responsible for identifying and addressing both technical and business concerns, aligning them strategically with customer priorities, projects, and problems.

Key Responsibilities

Customer Accountability and Value Alignment

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.

• Coordinate all deliverables the customer is entitled to, overseeing the experience throughout the Signature lifecycle

• Apply the correct processes to address customer needs and ensure value is delivered through the Signature offer.

• Successfully align with and manage both Business and Technical Stakeholders, focusing on aligning Business Value and Technical Goals to the Signature offer.

• Prioritize the most urgent work activities, organize tasks to avoid missing key steps, and create basic plans to focus time, taking responsibility for assigned tasks.

• Use internal resources to increase effectiveness and rely on managers or mentors for guidance on priority problems.

Strategic Advisory and Stakeholder Management

• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.

• Act as a trusted advisor by gaining trust through mutual goals, understanding the customer’s business model, and applying proven solutions to their problems.

• Solidify partnership commitments and drive innovation aligned with customers' business challenges.

• Increase customer engagement with products and services and identify major political barriers to customer success.

• Partner with more experienced team members to solve complex problems and develop strategic success plans when needed.

Technical Health, Adoption, and Risk Management

• AI  Literacy: Proficiency in using AI agents to automate routine tasks such as meeting summaries, QBR data collection, and initial health monitoring.

• Prompt Engineering Basics: Ability to use natural-language commands to guide AI agents in retrieving accurate customer data and generating first drafts of success plans.

• AI Engagement Monitoring: Using AI-driven sentiment and intent analysis to flag early customer concerns for human intervention.

• Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.

• Learning & Development: Apply product knowledge and expertise to address technical concerns, use this knowledge to ask ** effective diagnosis questions**, and align platform features with customer priorities and roadmaps.

• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.

• Act as the primary point of contact for major incidents, ensuring timely communications and resolution of issues.

• Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.

• Form a clear plan for client engagements, communicate clearly and proactively with collaborators, and keep the customer goal central to decision-making.

Minimum Requirements

• Experience: Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, or related fields. 

•  Consulting Skills: Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.

•  Domain Expertise: Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business.

•  Communication: Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms.

•  Learning & Development: Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development

• Experience supporting customers using Sales Cloud

• Working knowledge of core Sales Cloud features: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards

• Understanding of sales processes (lead-to-cash, opportunity management, pipeline management)

• Familiarity with Sales Cloud automation (workflows, process builder, flows for sales processes)

• Ability to demonstrate Lightning Sales Console and mobile app

• Knowledge of common sales use cases (territory management, lead assignment, opportunity stages)

• Salesforce Certified Administrator (or within 90 days)

Cloud Specific Experience

• Salesforce product certifications are a plus: AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist)

• Sales Cloud Consultant certification

• Experience with Sales Cloud features like Einstein Lead Scoring, Opportunity Insights, Activity Capture

• Understanding of how Sales Cloud integrates with marketing automation and service tools

Note: This role is office-flexible, and the expectation is to be in office 3 days per week.   

The Service & Project Manager is responsible for leading, managing, and developing the company’s service organization while also overseeing the successful delivery of projects supporting the full lifecycle of the company’s power and infrastructure solutions within the telecommunications and datacenter sectors. This includes installation, commissioning, preventive and corrective maintenance, technical support, troubleshooting, upgrades, retrofits, and system deployments across customer sites, covering DC Power systems, AC UPS, electrical distribution, and cooling infrastructure.

This role ensures the delivery of high-quality, safe, and reliable service support while also managing project execution from planning through completion. The Service & Project Manager is accountable for meeting contractual obligations, service level agreements (SLAs), project timelines, budgets, and internal performance targets. The role acts as the key interface between customers, service teams, project teams, vendors, and internal stakeholders to ensure timely resolution of technical and operational issues and successful project delivery.

In addition to operational and project leadership, the role carries commercial responsibility for growing both the service and project business. This includes driving service sales, developing long-term maintenance contracts, identifying retrofit, upgrade, and expansion opportunities, and supporting lifecycle service and infrastructure deployment offerings. The role contributes directly to revenue growth, margin optimization, and long-term customer retention.

The Service & Project Manager is expected to establish a strong culture of service excellence and project discipline, emphasizing responsiveness, technical competency, safety, quality execution, and customer satisfaction, while ensuring projects are delivered on time, within budget, and in accordance with industry standards and best practices.

Key Responsibilities

1.Service & Project Operations Management

·         Lead and manage day-to-day service operations including installation, commissioning, maintenance, and emergency support

·         Plan and allocate manpower, tools, and resources efficiently

·         Ensure service delivery meets quality standards, SLAs, and safety requirements

·         Oversee scheduling, site coordination, and service logistics

·         Monitor service KPIs and implement improvements where needed

2.Technical Leadership

·         Provide technical guidance and escalation support to service engineers and technicians

·         Ensure proper troubleshooting methodologies and root cause analysis

·         Support complex installations and critical site interventions when required

·         Maintain technical competency within the team through training and knowledge sharing

3.Customer Management

·         Act as the main point of contact for key service customers

·         Build strong customer relationships and ensure high satisfaction levels

·         Handle escalations, complaints, and critical service incidents professionally

·         Conduct service review meetings with customers where applicable

4.Business Development & Service Sales

·         Drive growth of the service business (maintenance contracts, parts, upgrades, retrofits)

·         Identify new service opportunities within the installed base

·         Support preparation of service proposals and costing

·         Collaborate with the sales team to position lifecycle and value-added services

·         Achieve service revenue and margin targets

5.Team Leadership & Development

·         Lead, mentor, and develop the service team

·         Set performance goals and monitor staff productivity

·         Support recruitment and capability development

·         Promote a strong safety and customer-centric culture

6.Process & Compliance

·         Ensure compliance with safety standards, company policies, and regulatory requirements

·         Improve service processes, reporting systems, and documentation practices

·         Maintain proper service records, reports, and customer documentation

·         Support audits and quality management initiatives

Customer Project Manager (CPM) is part of Epsilon Customer Services Team and is responsible for managing overall delivery of customers’ orders with focus on exceptional customer experience. CPM owns the scope, requirements, schedule, communication, and status of the projects under their charge and is the main point of contact for customers and internal stakeholders.

Customer Service Delivery

• Manage end-to-end delivery of customer’s orders
• Validate the scope, solution and customer requirements as per the signed Service Order Form (SOF)
• Liaise closely with customers – kick-off call, weekly meetings, prompt response to customer queries
• Manage the customer order schedule – set and track milestone for successful delivery
• Task internal stakeholders and coordinate task execution
• Escalate delivery issues and delays appropriately to the right stakeholders and overcome the issues timely to meet RFS date
• Manage project risks and dependencies and recommend workaround to meeting delivery timelines
• Set and meet Ready for Service (RFS) dates, complete customer orders and start billing

Supplier Management

• Liaise closely with suppliers and vendors
• Manage delivery timelines on off-net orders and 3rd party vendors, related to customer orders
• Escalate to suppliers in case of milestone delay or timeline breach
• Order and deliver 3rd party cross-connect

Process & Systems

• Follow Epsilon delivery process and ensure all order documentation is accurate and up to date
• Use Epsilon internal systems for order management and delivery
• Provide feedback and suggestion on process & systems improvements

Communication & Collaboration

• Effectively communicate and collaborate on daily basis with internal stakeholders (Sales, Sales Support, Solutions, Provisioning, Procurement) and external (Customers, Vendors, Suppliers)
• Using best possible communications channel (internal system, phone, IM, email) to resolve ongoing issues and achieve best possible result
• Embrace proactive and constructive communication

Requirements

• Bachelor’s degree in telecommunications, computer science or equivalent discipline
• 2+ years’ experience in hands-on project management from Telecommunications Industry
• Strong analytical and problem-solving skills
• Able to make sound judgement given unexpected project situations
• Excellent communication and collaboration skills
• Has “Customer first” mindset
• Leadership skills with ability to influence and inspire
• Keen eye for detail and a result driven approach
• Agile, adaptable and supportive
• Team player and problem-solver
• Able to identify issues, suggest improvements and solutions
• Industry recognized Project Management certification(PMP, Prince2, Agile) is a plus

About the Role

As an OSS Network Inventory & Planning Specialist, you will play a key role in designing, configuring, and supporting telecom network inventory, planning, and service provisioning solutions using SunVizion. You will work across OSS/BSS systems to ensure accurate network modeling, efficient service activation, and seamless integration for fiber and broadband networks.

Key Responsibilities

• Design, configure, and support SunVizion Network Inventory and Network Planning modules

• Analyze and model logical and physical network resources including fiber, cables, ducts, joints, manholes, and network trails

• Support resource data model (RDM) understanding, data migration, mapping, validation, and inventory consistency checks

• Perform end-to-end fiber network planning and design from central office to customer premises

• Generate and validate Single Line Diagrams (SLDs) and Bills of Materials (BOM) aligned with actual network connectivity

• Configure and manage service provisioning workflows including service orders, trail creation, and path assignments

• Collaborate with OSS/BSS integration teams to validate API flows, feasibility checks, order lifecycle events, and responses

• Troubleshoot network planning, provisioning, and integration issues to identify root causes and support resolution

• Coordinate with cross‑functional teams and vendors to align system configuration, design logic, and delivery timelines

Required Qualifications

• Strong hands-on experience with SunVizion Network Inventory and Planning modules

• Solid understanding of telecom OSS/BSS architecture for fiber and broadband networks

• Experience with GIS concepts, spatial data management, and network topology modeling

• Hands-on experience writing SQL queries, views, and stored procedures for reporting and analysis

• Good understanding of REST and SOAP API integrations and data flow troubleshooting

• Strong analytical, coordination, and technical documentation skills

• Understanding of end-to-end service order and engineering order workflows

Preferred Qualifications

• Experience supporting OSS integrations with external systems and vendors

• Exposure to automation of network design workflows and GIS-based design tools

• Leadership or team coordination experience in complex delivery environments

Key Responsibilities

• Manage and coordinate daily operations

• Plan and deploy manpower, including scheduling maintenance for customers

• Oversee preventive and corrective maintenance to meet SLA requirements

• Serve as the main point of contact for client requests, issues, and escalations

• Supervise technicians and provide on-site support when required

• Coordinate with internal teams to ensure smooth service execution

• Track service performance, identify issues, and implement improvements

• Prepare operational reports and update management regularly

• Any other ad-hoc duties assigned by the Company

Requirements

• Diploma/Degree in Engineering, IT, or related field

• 2–3 years of relevant experience in service/maintenance or system integration

• Familiarity with CCTV, access control, or security systems preferred

• Good coordination, communication, and problem-solving skills

• Proficient in Microsoft Office and tech savvy

• Independent and resourceful

• Possess initiative and a positive working attitude.

About the Role

As an Application Developer – Spring Boot, you will design, build, and maintain high‑quality, scalable applications that support critical business processes. You will work closely with cross‑functional teams to translate functional requirements into robust technical solutions while ensuring performance, reliability, and maintainability.

Key Responsibilities

• Design, develop, and maintain enterprise‑grade applications using Spring Boot

• Collaborate with cross‑functional teams to gather, analyze, and prioritize application requirements

• Build and consume RESTful web services within a microservices‑based architecture

• Ensure application performance, quality, security, and responsiveness across environments

• Identify, analyze, and resolve application defects and production issues in a timely manner

• Develop and maintain clear technical documentation for application design and development

• Follow software engineering best practices, design patterns, and coding standards

• Participate in code reviews and contribute to continuous improvement initiatives

Required Qualifications

• Minimum 3 years of hands‑on experience developing applications using Spring Boot

• Strong experience in Java Full Stack Development

• Solid understanding of software engineering principles and object‑oriented design patterns

• Experience designing and developing RESTful APIs and microservices

• Working knowledge of relational and/or NoSQL databases such as MySQL, Oracle, or MongoDB

• Ability to troubleshoot and resolve application issues across the development lifecycle

• Strong communication and collaboration skills

Preferred Qualifications

• Experience working in agile or DevOps‑oriented delivery environments

• Familiarity with application performance tuning and monitoring

• Exposure to front‑end technologies as part of full‑stack development

About the Role

As an Oracle SOA OSB Developer, you will be responsible for designing, building, and supporting enterprise integration solutions that enable seamless communication between complex systems. You will work closely with cross‑functional teams to translate business requirements into reliable, scalable middleware solutions while ensuring adherence to engineering best practices.

Key Responsibilities

• Design, build, and configure integration applications using Oracle SOA and Oracle Service Bus (OSB)

• Develop and maintain OSB proxy and business services to integrate multiple end systems

• Implement message transformations using XQuery and XSLT within OSB pipelines

• Configure and utilize Database, JMS, File, and FTP adapters to support diverse integration scenarios

• Apply OSB communication actions such as publish, dynamic publish, routing, service callouts, and transport headers

• Collaborate with functional and technical stakeholders to analyze requirements and propose effective solutions

• Participate in code reviews to ensure alignment with industry standards and best practices

• Provide technical support, troubleshooting, and issue resolution for deployed integrations

• Develop and maintain clear technical documentation for integration designs and implementations

Required Qualifications

• Hands-on experience with Oracle SOA Suite and Oracle Service Bus (OSB)

• Strong experience developing OSB proxies, pipelines, and transformations

• Solid understanding of enterprise integration patterns and middleware architecture

• Experience working with adapters such as Database, JMS, File, and FTP

• Proficiency in XQuery, XSLT, and XML-based integrations

• Strong understanding of software engineering principles and best practices

• Experience in technical documentation and structured code reviews

Preferred Qualifications

• Exposure to complex system-to-system integrations in enterprise environments

• Experience supporting production systems and handling integration incidents

• Familiarity with performance tuning and troubleshooting in SOA/OSB environments

COMPANY DESCRIPTION

Founded in 1978 as Singapore's first family service centre, Allkin Singapore is a community-centric social service agency that believes everyone has the potential to create positive change, regardless of age, race, or background.

Through our service offerings, strategic partnerships, and community initiatives, we unlock opportunities for vulnerable individuals and families to overcome life's challenges, build a brighter future, and inspire others to do the same.

RESPONSIBILITIES

The roles & responsibilities of the Case Manager would include but are not limited to the following:

• Conduct triage and intake services for members of the community.

• Provide casework for individuals and families.

• Plan and conduct group work to support the needs of beneficiaries.

• Engage in community work to build an ecosystem of assets and resources.

• Engagement and advocate with systems and stakeholders in the community.

• Strategize and coordinate interventions to support beneficiaries.

• Assist with company projects or report submissions.

• Carry out any other duties as assigned by HOD/supervisor.

As a Case Manager with Allkin Family Service Centre (FSC), you may be deployed to work with various client groups across the different FSCs.

Bachelor / Graduate Diploma in Social Work, Counselling, Psychology or other relevant qualifications

Candidate profile:

• No prior work experience required for new entrants to social work.

• Strong analytical skills with the capability to identify and solve complex problems in a timely, efficient manner.

• Exceptional interpersonal skills that enable seamless collaboration with diverse groups.

• Excellent communication skills with the ability to listen actively, articulate ideas concisely and collaborate effectively with team members.

• Passionate about uplifting vulnerable individuals and building thriving communities.
• Experience in one or more of the following areas:
  • Casework
  • Counselling
  • Risk and crisis management
  • Group work facilitation

• Requirements engineering for customer driven and strategic factory automation projects within the whole Die Attach group.
• Alignment and clarification of the requirements with R&D software development teams, including support during implementation and final approval of the related software features.
• Responsible for the execution of customer specific projects in the automation / host integration area, starting with pre-sales activities until final acceptance by the customer.
• Testing of the host interfaces and functionality on Die Attach products in-house and at customer site (including Alpha and Beta testing).
• “Ownership” role within product marketing for all Host automation topics.
• Creation of technical customer documentation for host integration or automation topics.
• Internal know-how partner and contact person for Automation / Host integration topics for all Die Attach products (e.g. 2009, 2100, 2200, 8800 platforms).
• Preparation and execution of internal trainings (including training documentation) for CPMs, Project Management and Sales for basic understanding and base concepts.
• Very close interaction and support to the individual product lines in daily business.

Education

• Bachelor or Master degree in Computer Science, Electrical Engineering, Technical Information Technology, Physics or equivalent.
• Proven professional experience with Software / IT systems background.

Work Experience

• Proficient in dealing directly with various customer stakeholders.
• Experienced in Requirements Engineering.
• Project Management experience.
• SECS / GEM knowledge.
• SEMI standards knowledge.

The Import Customer Service Assistant Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery. We are seeking a team leader with knowledge of the CargoWise system, strong expertise in Import Workflows, and the ability to supervise staff across all stages of the import process.

Key Responsibilities:

• Team Supervision: Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, assist in implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Required Skills & Competencies:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Good problem-solving and decision-making skills, with the ability to support operational improvements.
• Effective communication and interpersonal skills to manage team and customer interactions.
• Ability to motivate staff and ensure consistent service quality.
• Previous hands-on experience using Cargowise system.

Other Info

Working Location:  40 Alps AvenueSingapore 498781

Working Hours: 0900hrs-1730hrs(Mon-Fri), 0900hrs-1300 (Alt Sat)

Why WWT?

Fuelled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

WWT was founded in 1990 in St. Louis, Missouri. We employ over 10,000 individuals and closed nearly $20 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For®" list for the 13th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

The Solutions Consulting & Engineering is an organization that is customer focused and solutions Led. We deliver end-to-end and emerging solutions to drive customer value, satisfaction, increase profitability, and growth. Our success is enabled by our world-class management consulting, delivery excellence, and engineering brilliance. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our customers' most complex challenges.

What will you be doing?

World Wide Technology, Inc. has an opportunity available for a Service Delivery Manager in Infrastructure Services Managed Services. This position will be focused on providing operational oversite for our Managed Services customers. Oversight includes assisting with all aspects of high-priority projects, incidents, major incidents, and service requests. This position includes an on-call rotation schedule with team members to provide 24X7 support for Managed Services. Candidates must embrace World Wide Technology's Core values (Why WWT - Culture - WWT).

Your Responsibilities

• Integrate with Managed Services teams and Managed Services customers. Specifically, you will collaborate, coordinate, and communicate with your peer Customer Service Managers, Engineers, Architects, Service Desk Representatives, as well as customer executives and supporting team members.
• Act as the escalation point for all Managed Services operational requests and issues.
• Provide operational oversight to Managed Services customers.
• Be customer-facing for daily operations.
• Attend all internal and external meetings related to assigned customers.
• Participate in onboarding new customers to operational readiness.
• Have demonstrative experiences with ITIL Service Management practices, including Incident, Change Enablement, Service Request, Major Incident Management, Problem Management, Knowledge Management, and Asset Management.
• Own the delivery of managed services and are responsible for the health of the services, independently of which department or group within WWT or an OEM the services are sourced.
• Demonstrate extreme ownership for customers.
• Learn to navigate the organization quickly and effectively.
• Review all incidents, major incidents, changes, requests, problems, and all Managed Services monitoring tools for assigned customers daily, with a heavy focus on ticket and process quality.
• Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned customers.
• Must be able to anticipate, remediate, and report risks.
• You must act with a problem-solving mindset.
• Prepare and conduct weekly, monthly, and quarterly operations meetings for all assigned Managed Service customers.
• Work with the Operations Management team, ensuring Engineers and Architects have the proper skills and experiences to support Managed Services customers.
• Manage escalation bridges for major incidents or problems for Managed Services customers.
• Create and present Root Cause Analysis for all major Incidents and problems.
• Generate Managed Services reporting and Key Performance Indicators (e.g. MTTR).
• Learn, follow, and improve processes and compliance functions.
• Create and update documentation including Standard Operating Processes and Procedures.
• Perform training for new employees.
• Build, develop, and maintain OEM and Vendor relationships.

Your Soft Skills

• Confidence in yourself
• Open to learning and changing behaviors
• Can tell a story when presenting. You will need to do more than read slides during presentations.
• Have a high EQ (can read the room)
• Perform required reading and actively participate in the book club.
• Be trustworthy and trust your team members

Certifications

• Bachelor’s Degree in Business, IT, or related field or equivalent experience
• ITIL Foundations or higher certification is highly desirable.

Work Experience

• 5+ years of Incident Management, Problem Management, or Crisis Management experience required.
• Exposure to technology projects and project management.

Specialized Knowledge, Skills, and Abilities

• Must be fluent in Japanese - Credentialed or certified at an N2 level or better. Alternatively, the candidate must be able to demonstrate a command of Japanese speaking, writing, and presenting skills. The candidate will be interviewed in Japanese by a native speaker.
• Must possess C2 in CPE (Cambridge Proficiency Exam) or IELTS (International English Language Testing System ) at a band level of 7 or higher or proficiently able to demonstrate a command of English speaking, writing, and presenting. The candidate will be interviewed in English by a native speaker.
• Advanced Skills in MS Office applications including Excel, Word, OneNote and Outlook
• ServiceNow and SharePoint experience is a plus.
• Ability to work independently and aggressively track incidents
• Excellent documentation skills and attention to detail
• Ability to communicate well with customers and co-workers
• Ability to work in a team environment
• Strong problem-solving skills
• Strong communication skills (written, verbal, and presentation)

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

We arelooking for a strategic and hands-on IT Service Delivery Manager tooversee the performance, reliability, and continuous improvement of ourinternal application suite and core ERP systems.

In this role,you will be the bridge between our business operations and the technical teams,ensuring that our digital infrastructure empowers our employees to workefficiently. You will manage vendor relationships, govern SLAs, and lead the charge on application-related projects that drive our digital transformation.

Key Responsibilities

• Service Governance: Own the end-to-end delivery of application services, ensuring they meet agreed-upon SLAs and KPIs.
• People Management: Lead a team of L1/L2 application support members, acting as the point of escalation and providing day-to-day guidance.
• ERP Stewardship: Act as the primary point of escalation for our ERP system, ensuring stability and coordinating with functional leads for upgrades and patches.
• Project Leadership: Lead application-focused projects, from initial requirement gathering through to UATs and post-go-live support.
• Vendor Management: Manage third-party service providers and software vendors, conducting regular performance reviews
• Incident & Problem Management: Oversee major incident responses related to applications, ensuring root cause analysis is performed to prevent recurrence.
• Stakeholder Engagement: Collaborate with department heads to understand their pain points and translate business needs into technical roadmaps.
• Continuous Improvement: Identify opportunities to automate manual processes and optimize the application landscape to reduce technical debt.

Requirements:

• Bachelor’s Degree in IT related field
• Minimum of 7 years of experience in Applications Management or IT support management
• Strong foundation and knowledge of ITSM frameworks
• People management/ team leading experience
• Proficient in SQL querying
• Experience with ERP systems and cloud platforms

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492