Total 522 procurement manager job vacancies in Customer Service category

Full-time Centre Manager - Oodles Math (AMK Centre)

OodlesMath (AMK Centre), operated by LK Prime, is opening a new tuition centre and seeks a passionate Centre Manager who thrives in a lively and positive environment.

• Position: Centre Manager (Full-time)

• Location: 728 Ang Mo Kio Ave 6

• StartDate: Mid-April 2026

What You’ll Do

• Keep the centre running smoothly with daily admin and operations

• Help achieve student enrolment and retention goals

• Communicate warmly with parents/guardians and respond promptly to queries

• Liaise with HQ on tuition programmes and learning materials

• Manage payments and keep records accurate

• Coordinate teachers’ schedules to ensure smooth class operations

• Support student reviews and promotions

• Ensure student safety and well-being

• Maintain a clean, welcoming centre and classrooms stocked with materials

• Assist with ad-hoc projects when needed

What We’re Looking For

• Diploma or equivalent qualification

• At least 2-3 years’ experience in education, retail, airlines, or other customer-focused industries

• Strong communication skills in English; proficiency in Mandarin is preferred

• Kind and nurturing with children; professional with parents

• Organised, reliable, and proficient in MS Office and Excel

• Able to work

∙ Wednesday to Friday: 1:00pm – 9:00pm

∙ Saturday and Sunday: 9:00am – 6:30pm

∙ Closed on Mondays, Tuesdays, and Public Holidays

• Open to Singaporean Citizens or Permanent Residents only

How to Apply

Please submit your resume/CV to LKprime.sg@gmail.com or WhatsApp us at +65 8490 6748. Only shortlisted candidates will be contacted for an interview.

About Oodles Math (Previously Oodles Learning)

Since 2010, Oodles Learning has been the only certified Math tuition partner of onSponge, delivering the official onSponge learning programmes across its 19 centres in Singapore. Our coaches are stringently selected, rigorously trained, and assessed to ensure our students’ highest quality of education.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission - To Serve Mankind - to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Role Overview

The Centre Manager leads the operations and programme delivery of THK bloom ESLP @ Eunos Crescent, overseeing a multidisciplinary team to deliver a person-centred, training-focused programme for adults with disabilities.

Besides centre operations, the Centre Manager is also responsible for:

• Supporting the implementation of the NOURISH (functional) and FLOURISH (vocational) curriculum,
• Overseeing the Individualised Development Plan (IDP) process,
• Driving programme outcomes and trainee progression, and
• Maintaining strong alignment with MSF, SgEnable, and THKMC standards.

The Centre Manager plays a critical role in translating ESLP's programme philosophy into day-to-day practice, while ensuring operational stability and staff capability.

Roles & Responsibilities

1. Programme Support & Delivery

• Supporting the Programme Lead in the implementation of NOURISH (functional) and FLOURISH (vocational) training programmes within the Campus.
• Work with Programme Leads, Programme Executives, and AHPs to ensure alignment between:
  • Functional training
  • Vocational pathways
  • Employment readiness

2. IDP Oversight & Outcome Accountability

• Ensure the timely and accurate execution of the IDP process within the centre, including:
  • Assessments (CAF-R, ILAS, etc.)
  • MDT goal setting
  • Progress monitoring
  • 6-month and 12-month reviews
• Monitor staff compliance with IDP timelines and quality standards.

3. Multidisciplinary Team (MDT) Coordination

• Facilitate strong collaboration across:
• Programme staff
• Allied Health Professionals (Psych, OT, SW, Job Coach)
• Ensure MDT discussions are conducted effectively and contribute to holistic care planning.

4. Staff Management & Capability Building

• Lead, supervise, and develop a team of Programme staff and support staff.
• Support staff performance management, coaching, and professional development.

5. Operations & Centre Management

• Oversee day-to-day centre operations, ensuring:
  • Smooth programme execution
  • Adequate staffing and deployment
  • Safe and conducive learning environment
• Manage incidents, risks, and compliance with organisational policies.
• Ensure accurate documentation and record-keeping of trainee data.

6. Caregiver & Stakeholder Engagement

• Support the Social Work Team in engaging of caregivers in areas related to:
  • Programme direction
  • Fees
  • Trainee progress
• Liaise with external stakeholders including MSF, SgEnable, and community partners.

7. Programme Monitoring & Continuous Improvement

• Track programme effectiveness and identify areas for improvement.
• Work with Head of Community Services to refine:
  • Curriculum delivery
  • Processes
  • Operational workflows
• Contribute to data reporting and evaluation efforts for ESLP.

8. Resource & Budget Management

• Manage centre budget and resources responsibly.
• Oversee procurement of equipment and materials required for programme delivery.

9. Reporting & Compliance

• Prepare and submit reports required for internal management and external stakeholders.
• Ensure compliance with MSF / SgEnable guidelines and audit requirements.

• Diploma/Degree in relevant discipline

• At least 3 years of relevant work experience in a position of leadership and operational management
• Experience in a social service setting preferred
• Passionate and willing to work with persons with disabilities
• Strong leadership and team management skills
• Ability to operate in a complex, evolving programme environment
• Good understanding of person-centred planning and multidisciplinary work
• Strong organisational and problem-solving skills
• Proficient in MS Office and related computer skills
• Effective communication with both staff and caregivers
• Committed to improving outcomes for Persons with Disabilities

• Mentor and develop a high-performing support team, ensuring continuous training, clear goals, and efficient operations.
• Oversee issue resolution, optimize workflows, and implement proactive strategies to enhance customer satisfaction.
• Streamline support processes, leverage automation, and ensure compliance with security and industry standards.
• Stay ahead of industry trends, manage risks, and drive continuous improvements in service reliability and performance.

Requirements:

• Degree in IT/Cyber Security or equivalent.
• Certified in CompTIA A+, Azure Admin, AWS Solutions Architect, CCNA, ITIL, ScrumMaster, or Six Sigma.
• At least 5 years of hands-on experience in IT support or management, resolving issues in software, hardware, networking, and cloud environments.
• Proficient in OS (Windows, Linux, macOS), Networking (DNS, DHCP, firewalls, VPNs), Cloud (AWS, Azure, Google Cloud), Helpdesk (Zendesk, Freshdesk), CRM (Salesforce), and Monitoring Tools (Nagios, SolarWinds, Datadog).
• Knowledge of ITIL frameworks or similar.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

About the Role

BYD by 1826 is seeking an experienced Service Manager (4S Operations) will lead the front-of-house aftersales 4S operations, managing customer interactions, service advisors, and overall service workflow at our first full-scale 4S flagship automotive facility in Singapore.

BYD by 1826 has sold over 5,000 BYD vehicles to date and is expecting a continued growth of 5,000 BYD car sales/year ahead, this role will oversee and scale the entire aftersales function, including workshop operations, spare parts, warranty, PDI, and body & paint.

Current openings for our 4S flagship automotive facility include:

• General Manager, Aftersales
• Parts Manager, Aftersales
• Workshop Manager
• Service Manager
• Technician Lead

Key Responsibilities

• Lead and manage Service Advisors and front desk operations
• Oversee service booking, check-in, job coordination, and delivery
• Ensure smooth customer journey from intake to vehicle handover
• Handle customer feedback, complaints, and escalations
• Drive customer satisfaction (CSI) and retention
• Monitor daily service volume and advisor productivity

Requirements

• Minimum 5–10 years in automotive aftersales/customer service
• Experience managing service advisors or front-line teams
• Strong communication and customer management skills

Why Join Us

• Play a key role in shaping customer experience in a new 4S setup
• Opportunity to lead and build a customer-facing team

We are looking for an Onsite Project Manager who will work closely with our customer in Singapore to strengthen relationships, support ongoing projects, and identify new business opportunities. This role serves as the key bridge between the customer and the offshore delivery team in Vietnam, ensuring smooth coordination while proactively expanding collaboration and engagement with the client.

Key Responsibilities

• Build and maintain strong relationships with customer stakeholders through regular onsite engagement.
• Act as the main point of contact for customer communication, project discussions, and new initiatives.
• Identify new business opportunities, project extensions, or service improvements based on customer needs.
• Work with internal delivery, pre-sales, and account teams to support proposals and expand the scope of engagement.
• Coordinate closely with the offshore Project Manager and engineering teams in Vietnam to ensure smooth project execution.
• Facilitate regular sync-up meetings between the customer and offshore teams about project status
• Monitor project progress, address issues proactively, and ensure high customer satisfaction.
• Provide project updates, reports, and risk management.
• Support resource planning and coordination with offshore teams.

Requirements

• 5+ years of experience in IT Project Management, Customer Engagement, or Account Management.
• Strong client-facing experience with the ability to build trusted relationships.
• Experience working with offshore delivery teams is preferred.
• Ability to identify business opportunities and support account growth.
• Excellent communication, negotiation, and stakeholder management skills.
• Experience in IT services, software development, or technology consulting environments

Preferred

• Experience working in software development or IT services outsourcing environments.
• Exposure to business development, account management, or presales activities.
• Familiarity with Agile or hybrid delivery models.

Centre Manager (Enrichment Centre)

Working Days:

Mon-Fri: 2pm-8 PM (2 days off day)

Sat & Sun: 9am-5pm

Work Location: Marine Parade

Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000

Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Responsibilities

Strategic Leadership

Develop and execute strategic plans that align with Ministry of Health (MOH).

Programme Development, Implementation and Centre Operation

Lead the implementation of programs with an emphasis on senior volunteerism and intergenerational engagement.

Review Individual Care Plans (ICP) to ensure high standards of care.

Manage finances, facilities, equipment and maintaining operational performance

Conduct fire evacuation exercises.

Handle public inquiries and driving publicity for the centre.

Statutory Submissions / Reporting

Ensure all required reports and data are submitted to the MOH accurately and on time including quarterly subventions.

Provide monthly centre reports to the organisation’s President.

Staff Development

Manage client-staff ratios for the day care and community rehab services.

Implement staff coaching and mentoring programs and conducting yearly staff appraisal.

Community Collaboration

Build partnership with community and public agencies.

Engage in key issues such as active aging, dementia care, caregiving support and family counselling etc.

Any other duties as assigned.

Requirements

·        Diploma/degree in Business Management, Gerontology or other relevant fields

·        Good written and spoken English

·        Ability to converse in Mandarin and major dialects is an advantage

·        A mature individual and a team player with good interpersonal and communication skill

·        Possess analytical and problem-solving skills

·        Possess a passionate and sincere disposition to care for frail seniors in the Centre

·        Proficient in Microsoft Office – MSWord and Excel

JOB DESCRIPTION

• Manage complex executive calendars, prioritising meetings, appointments and strategic engagements to optimise leadership productivity
• Coordinate business travel arrangements including flights, accommodation, itineraries and related logistics
• Serve as a key liaison between the executive office and internal or external stakeholders, managing communications and correspondence professionally
• Prepare and review executive documents, presentations and reports with strong attention to accuracy and professionalism
• Coordinate executive meetings and events, including agenda preparation, meeting documentation and follow-up on action items
• Handle confidential information with the highest level of discretion and professionalism
• Lead and support administrative or executive support teams to maintain high operational standards
• Support strategic initiatives and operational improvements by managing special projects and streamlining office processes

JOB REQUIREMENTS

• Minimum Diploma and above
• Exceptional organizational and time management skills
• Proficiency in Microsoft Office tools and calendar management software
• Discretion and professionalism in handling confidential information

EA License Number: 25C2980

Disclaimer:

By applying, you consent to the collection and use of your personal data for recruitment purposes in accordance with Singapore’s PDPA. Your application may be considered for this and other suitable roles.

Empower Australia’s Payments Future with Cuscal 

Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.    

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries — and we’re not stopping now.   

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.   

In December 2025, Cuscal expanded its scale and capability through the acquisition of Indue, bringing together two established Australian payments providers with deep roots in the mutual and broader financial services sector. The combination strengthens our B2B focus, broadens our payments and regulated data services offering, and increases our ability to support banks, fintechs and corporates with resilient, secure and future‑ready solutions 

We are looking for a Customer Experience & Process Optimisation Manager  to join our Client, Growth & Strategy Team, supporting our Contact Centre in enterprise initiatives, audits, and transformation programs. 

The Customer Experience & Process Optimisation Manager is accountable for improving customer experience, operational efficiency, and fraud outcomes across Call Direct and Fraud Operation. The role owns customer experience design by leading business analysis and process improvement capability, owning workforce planning, reporting, telephony optimisation, and driving consistent operational standards across the contact centre. Responsibilities for the role sitting across 4 key areas 

1) Customer Experience & Process Optimisation

• Analyse, map, and redesign client and customer-facing processes to reduce friction and improve service delivery outcomes 

• Develop and maintain end‑to‑end customer journey maps to identify and address pain points across all contact centre touchpoints 

• Translate customer, client, and team feedback, complaints, sentiment analysis, and client effort scores into actionable insights 

2) Workforce Planning & Performance Management 

• Own workforce planning across forecasting, scheduling, and resourcing to support service demand and efficiency targets 

• Provide specialist advice to Fraud Operations leadership on workforce planning and capacity management 

3) Operational Improvement & Change Delivery 

• Maintain and support the Contact Centre Improvement Program, including prioritisation and progress tracking   

• Identify operational inefficiencies across workflows and workforce models and design targeted improvement initiatives  

• Define and implement structured process optimisation approaches across manual and automated processes 

• Document, execute, and track process improvement plans through to measurable benefit realisation  

• Deliver regular operational performance reporting against SLAs with clear insights, trends, and recommendations tailored to audience needs 

4) Technology, Telephony & Automation 

• Lead operational ownership of contact centre telephony tools, ensuring configuration and performance  

• Develop and maintain telephony design, flow, and call routing documentation 

• Identify and support automation and technology initiatives that improve efficiency and fraud outcomes.  

• Contribute to future technology investment planning and business continuity planning for contact centre platforms 

About You 
You bring hands-on experience improving contact centre customer experience and operational performance, with strong capability across process design, workforce planning, and performance reporting. You are comfortable owning complex contact centre initiatives end to end, working with Fraud Operations, technology teams, and senior leaders to deliver measurable service, efficiency, and fraud outcomes.

• Extensive experience working within contact centres, multichannel operations, Financial services or similar fast paced and ever evolving environment. 

• Sound knowledge of business process modelling and workflow documentation 

• Proven experience in project and change management analysis, data performance and or business analysis, process improvement, or data analysis. 

• Strong analytical skills, quickly understanding complex concepts and translating them into actionable insights 

• Proficiency in Microsoft Office Suite, JIRA, Confluence, and data visualisation tools

Why Cuscal?    

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.    

Next Step    

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.  Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.    

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.      

 Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms. 

This is a two-years contract position.

Job Summary:

We are seeking a proactive and organised individual to support project management, reporting, and event coordination within our Ambulatory Services. The role involves working closely with internal departments and external stakeholders to manage operations and implement initiatives that enhance care for seniors.

Key Responsibilities:

• Support the department and the respective services in project management, management reporting and event coordination activities.
• Collaborate with various departments within Kwong Wai Shiu Hospital and external stakeholders to manage projects and track outcomes effectively.
• Partner with internal and external parties to develop, implement, and enhance frameworks, workflows, and operational processes.
• Prepare proposals, presentation materials, and maintain databases and statistical reports as required.
• Manage meeting logistics, including preparing agendas, taking minutes, and following up on planned and proposed action items.
• Coordinate and provide support for events and handle general administrative tasks as needed.

Requirements:

• Degree in any discipline, preferably in healthcare related field
• At least 4 years’ experience in Senior Care, Active Ageing Centre (Care) operations, or working within the healthcare or eldercare sector.
• Preferred attributes and competencies include:
• Ability to work independently,
• Strong interpersonal and communication skills
• Effective in strategic networking and stakeholder engagement
• Community-oriented mindset
• Proven project coordination capabilities
• Strong administrative skills and proficiency in Microsoft Excel / Word / PowerPoint
• Commitment to collaborative and shared goals

Summary

The Operations Support Team Lead will play a critical role in supporting the startup of a state-of-the-art aseptic manufacturing facility with multiple production lines. Reporting to the Department Lead of Commercial DP, this position will serve as an Operations Support in reparation for aseptic manufacturing operations readiness (e.g., service contract, training program, SOP/MBR/WI and documentation generation, logbook, environmental and utilities sampling, etc.). The Operations Support Team Lead will be responsible for building and leading high-performing team to ensure efficient and compliantexecution of critical process steps. Additional responsibility may be required during the initial site startup, while maintaining strict adherence to regulatory standards. Additionally, the Team Lead will interface with clients and oversee the fast-paced and crucial stage of New Product Introduction (NPI) for multiple new products, ensuring successful technology transfer and process validation, followed by support for the product approval process (e.g., mock-up and prior approval inspections).

Job Responsibilities

• Support the installation and qualification of new manufacturing equipment as required from Operational Support related roles.
• Develop and implement operational procedures, including SOPs, master batch records, and work instructions, as required
• Establish service provider, manage contractors and schedules with contractors (e.g., cleaning/disinfecting, gown laundry, etc.).
• Develop utilities and environmental sampling schedule per procedure and manage the sampling program.
• Hire, train, and manage operational staffs required to support site readiness.
• Develop, manage, and track training and qualification of manufacturing operation staffs.
• Coordinate and train as required before systems go-live.
• Ensure adherence to quality standards and client requirements for aseptic processes as required during the initial site startup.
• Work with Manufacturing Science & Technology (MSAT), Validation, Quality, and QC teams to ensure applicable procedures are developed and personnel are trained for new product introductions.
• Stay informed on global regulatory requirements (FDA, EMA, PIC/S, ICH) for aseptic manufacturing and product introduction, and remain up to date on current Good Manufacturing Practices (cGMP).
• Demonstrate mastery of Quality Management System (QMS) production support systems such as Change Control, Deviation, CAPA, and SAP.
• Interface with clients for technology transfer, new product introduction (NPI) projects, as required.
• Be accountable for the Operational Support responsibilities and ensure adherence to stringent requirements.
• Some travel as necessary and be available for extended periods for overseas training.
• Maintain compliance with training requirements for self and staffs at all times.

Qualification

• Bachelor’s degree in Pharmaceutical Sciences, Chemical Engineering, Biological Sciences or related field.
• Master’s degree or MBA is a plus.
• 8-10 years in drug product manufacturing, with experience in aseptic processing and operational support
• 3-5 years of people management experience
• Direct experience in drug product manufacturing such as part preps, formulation, sterilization, and any drug product manufacturing process.
• Experience in a fast-paced CDMO (Contract Development and Manufacturing Organization) environment is desirable.
• Strong interpersonal skills and ability to interact with clients effectively.

• Centre Manager (Enrichment Centre)
• Working Days:
• Mon-Fri: 2pm-8 PM (2 days off day)
• Sat & Sun: 9am-5pm
• Work Location: Marine Parade
• Salary: $3,000 – $4,000 + Performance Incentives + Annual Profit Share + Performance-Based Equity (Incentives gross up to $6000
• Reporting to: Director / Head of Academics

Key Responsibilities

• Promote centre programmes, courses, and ongoing promotions to customers
• Follow up with leads and existing clients to arrange trial lessons
• Conduct programme presentations and convert enquiries into enrolments
• Lead roadshow activities to generate leads and trial sign-ups
• Track and follow up on renewal cases
• Oversee daily centre operations, including scheduling, teachers, trainers, and centre activities
• Support sales target achievement and weekly lead generation targets set by management

Requirements

• 8 years of post-qualification relevant working experience
• At least 3 years in a Centre Manager or similar role
• Experience working in an enrichment centre in Singapore

Benefits

• Performance incentives
• Annual profit share
• Performance-based equity